<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p><strong>Copywriter/Content Specialist</strong></p><p><strong>Duration:</strong> 3-Month Contract, 40 hours/week</p><p><br></p><p>We’re looking for a <strong>Copywriter/Content Specialist</strong> who thrives in fast-paced environments and knows how to bring brand stories to life across multiple channels. This is a full-time contract role supporting a dynamic team focused on delivering high-impact marketing content.</p><p><br></p><p><strong>A Day in the Life:</strong></p><p>You’ll be responsible for developing high-quality, engaging, and persuasive copy for a variety of marketing materials, including website content, email campaigns, social media posts, white papers, case studies, and more. You’ll maintain and refine the company’s brand voice, ensuring consistency across all communication channels. You’ll bring fresh, creative thinking to challenge the status quo while staying true to brand guidelines. You’ll collaborate closely with marketing, design, product, and sales teams to develop and execute integrated marketing campaigns. You’ll also review and edit content to ensure accuracy, clarity, and alignment with brand standards.</p>
<p>We are seeking a Product Analyst / Associate Product Owner to support enterprise applications within a leading financial services organization. This role is ideal for candidates with strong product management experience who enjoy collaborating with cross-functional teams, translating business needs into actionable requirements, and driving product excellence from discovery through delivery.</p><p><br></p><p><strong>Location</strong>: Tempe, AZ, Columbus, OH, or San Antonio, TX (onsite)</p><p><strong>Pay Rate</strong>: $30–$35/hour (W2)</p><p><strong>Contract Duration:</strong> 6 months with potential to extend or convert</p><p><strong>Schedule</strong>: Monday–Friday, 8:00 AM–5:00 PM </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner with Product Manager to identify new product opportunities through customer research, journey mapping, and market analysis.</li><li>Write detailed requirements, epics, user stories, and acceptance criteria to support product development.</li><li>Conduct in-depth analysis of system behavior (business logic and end-to-end data flow) to educate stakeholders and ensure robust requirements.</li><li>Refine user stories to a level that enables development and testing without defects or gaps.</li><li>Support product backlog management, ensuring two sprints are always refined and collaborating with the Scrum Master on sequencing.</li><li>Track and analyze product metrics across time, cost, and quality targets.</li><li>Provide input into the strategic product roadmap based on data, research, and customer insights.</li><li>Collaborate with cross-functional teams across the product development life cycle (PDLC), from discovery through delivery.</li></ul>
