<p>We are seeking two experienced Instructional Designers with a proven background in eLearning development and proficiency using Articulate Storyline and Rise. The successful candidates will play a critical role in supporting our transition from our current Learning Management System (LMS) to a new platform. You’ll be responsible for auditing digital learning content, redesigning or rebuilding assets as needed, ensuring all content meets technical and accessibility standards, and supporting the end-to-end migration process.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Locate and inventory existing source files, including authoring files, video project files, and assessment templates.</li><li>Assess content condition, compatibility, and migration readiness for the new LMS.</li><li>Identify content requiring rebuild, redesign, or remediation based on migration requirements.</li><li>Update, refine, or rebuild eLearning courses, videos, assessments, and exams using Articulate Storyline and Rise.</li><li>Ensure all learning materials comply with new LMS technical and design standards, including accessibility requirements.</li><li>Apply consistent visual, instructional, and accessibility standards as defined by the organization.</li><li>Prepare finalized learning assets for seamless upload to the new LMS.</li><li>Support QA, testing, and validation of migrated content; address defects or issues identified during stakeholder review.</li><li>Design and implement an organized, standardized source file management system.</li><li>Document file organization standards/procedures to enable ongoing management after contract ends.</li><li>Provide instructional design and development support for other small learning projects as assigned, subject to availability and company priorities.</li></ul><p><br></p>
We are looking for an experienced and dynamic Human Resources Manager to join our team in Phoenix, Arizona. This Contract to permanent position is ideal for a detail oriented individual with a passion for fostering a positive workplace culture, driving employee engagement, and leading organizational change. The role requires a balance of strategic thinking and hands-on leadership to enhance HR functions and support business objectives.<br><br>Responsibilities:<br>• Collaborate with leadership to strengthen and align organizational culture with the company’s mission and values.<br>• Act as a trusted advisor on employee relations, providing guidance and solutions to ensure fairness and consistency.<br>• Lead initiatives aimed at enhancing employee engagement, collaboration, and accountability.<br>• Streamline HR processes, including onboarding and career development, to improve employee experience.<br>• Oversee HR systems and platforms to support seamless operations and data-driven decision-making.<br>• Ensure compliance with federal, state, and organizational regulations, while maintaining practical HR policies.<br>• Develop and implement programs for leadership development, coaching, and succession planning.<br>• Drive talent acquisition strategies to attract and retain top candidates.<br>• Champion employee learning and growth opportunities to promote detail oriented development across the organization.
We are looking for a dedicated and experienced Paralegal Manager to lead our pre-litigation team in Phoenix, Arizona. This role requires strong leadership skills to oversee a team of paralegals, manage schedules, and ensure the smooth operation of pre-litigation processes. The ideal candidate will bring expertise in personal injury law and a commitment to fostering growth within the team.<br><br>Responsibilities:<br>• Supervise a team of 13 paralegals, ensuring high-quality work and adherence to deadlines.<br>• Conduct annual performance reviews to evaluate team members and provide constructive feedback.<br>• Organize and manage team schedules to maintain workflow efficiency.<br>• Assist with recruitment efforts, including interviewing and onboarding new team members.<br>• Oversee the preparation and timely submission of demand letters.<br>• Provide mentorship and training to paralegals, supporting their development.<br>• Ensure compliance with personal injury pre-litigation procedures and standards.<br>• Collaborate with leadership to address team needs and implement improvements.<br>• Maintain effective calendar management and docket scheduling for case tracking.
We are looking for a dynamic and strategic Human Resources Director to lead and enhance our HR initiatives in Phoenix, Arizona. This role is essential in fostering a positive workplace culture, ensuring compliance, and aligning HR strategies with organizational goals. The ideal candidate will be a proactive leader who excels at building teams, refining processes, and advocating for employees while driving sustainable growth.<br><br>Responsibilities:<br>• Collaborate with senior leadership to align HR strategies with organizational objectives related to staffing, retention, and recruitment.<br>• Develop and implement comprehensive training programs for employees and managers, ensuring alignment with company goals.<br>• Oversee performance management processes, including conducting reviews, guiding improvement plans, and facilitating promotions and terminations.<br>• Manage recruitment and onboarding processes, including job postings, interviews, offer letters, and background checks.<br>• Maintain and audit employee files, ensuring all required documentation is completed and up-to-date.<br>• Administer HR programs covering compensation, benefits, leave, disciplinary actions, and talent management.<br>• Conduct annual market compensation analyses and provide recommendations to ensure competitive pay scales.<br>• Process payroll and manage state registrations while facilitating benefits enrollment and educating employees on available options.<br>• Update and maintain HR policies, handbooks, and templates to ensure compliance with current regulations.<br>• Provide monthly reports and contribute to the development and execution of departmental budgets.
<p><strong>What You’ll Do:</strong></p><p> • Maintain and troubleshoot physical endpoints across factories, remote offices, and embedded machining equipment.</p><p> • Manage Windows Server fundamentals including Active Directory, Group Policy, and DNS.</p><p> • Administer and deploy systems across Debian, Windows, and MacOS environments.</p><p> • Configure and administer cloud and on-prem virtualization (QEMU/KVM, Kubernetes, EC2).</p><p> • Support and administer on-premises servers (HPE/Dell).</p><p> • Maintain and administer networking equipment (PANOS, JUNOS, AWS TGW).</p><p> • Manage RAID, data backup, and duplication processes.</p><p> • Deploy and support Data Loss Prevention technologies.</p><p> • Support both on-premises and cloud databases (MSSQL, Postgres).</p><p> • Collaborate with Cybersecurity on security requirements, documentation, and training.</p><p> • Document network configurations, procedures, and maintain device inventory across factories.</p><p> • Analyze performance and resolve bottlenecks and QoS issues.</p><p> • Provide Tier 3 technical support and work with vendors on complex issues.</p><p><br></p>
<p>We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions. This is a long-term contract position, offering the opportunity to work in a hybrid environment with four days in the office and one day at home.</p><p><br></p><p><strong>Summary:</strong></p><p>As a <strong>Small Business Help Desk Representative</strong>, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the <strong>NICE CXOne Phone Platform</strong>. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.</p><p><br></p><p>Strong phone skills are essential as you will manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is key—you will analyze inquiries, identify potential issues, and triage requests based on training and established guidelines.</p><p>You will also track and document all phone, email, and portal tickets in <strong>ServiceNow</strong>, ensuring thorough follow-up and resolution. This role is ideal for candidates who excel in phone-based customer service and possess strong analytical skills to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely customer service for incoming requests via phone in an automated call delivery environment (<strong>NICE CXOne</strong>).</li><li>Multi-task between incoming calls and email requests, meeting a turnaround time of <strong>12 business hours</strong>.</li><li>Track phone/email/portal tickets in <strong>ServiceNow</strong>.</li><li>Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution.</li><li>Meet <strong>First Level Resolution</strong> standards.</li><li>Coordinate end-to-end service with business partners when needed.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Work effectively in a team environment using professional interpersonal and communication skills.</li><li>Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards.</li><li>Utilize basic understanding of product underwriting guidelines.</li><li>Maintain performance standards in a fast-paced environment.</li></ul><p><br></p>
<p>We are looking for a skilled Litigation Legal Assistant/Paralegal to join our client's mid-sized law firm in downtown Phoenix, Arizona. This role involves supporting attorneys in handling civil and commercial litigation cases, ensuring thorough preparation and efficient case management. The ideal candidate will have a strong background in litigation processes and a proactive approach to administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Support attorneys in managing civil and commercial litigation cases from inception to resolution.</p><p>• Assist with drafting and reviewing legal documents, including discovery materials and trial preparation files.</p><p>• Coordinate and maintain case schedules, deadlines, and court calendars to ensure timely filings.</p><p>• Organize and manage case information using case management software.</p><p>• Conduct legal research to support case strategies and arguments.</p><p>• Prepare trial materials, exhibits, and presentations for hearings and court proceedings.</p><p>• Maintain effective communication with clients, opposing counsel, and court personnel.</p><p>• Handle administrative tasks such as docketing, document filing, and correspondence.</p><p>• Ensure compliance with court rules and procedures in all litigation matters.</p><p>• Provide general support to attorneys during hearings, depositions, and trials.</p>
<p>Casa Grande, AZ client is seeking a Senior Accountant for a long term contract opportunity. Job dutes include:</p><ul><li><strong>Key Responsibilities</strong></li><li>Participate in the month-end close process, including preparation of journal entries and review of financial statement trends</li><li>Perform monthly general ledger reconciliations and maintain appropriate supporting documentation</li><li>Prepare and post journal entries related to home office, intercompany, joint ventures, debt, revenue, reserves, and other general accounting transactions</li><li>Maintain the chart of accounts and general ledger systems</li><li>Assist with the preparation and distribution of monthly financial and statistical reports to management</li><li>Prepare ad-hoc financial reports and assist leadership with analysis and interpretation</li><li>Review financial statements for accuracy and proper accounting treatment</li><li>Support external audits by preparing audit schedules and responding to audit requests</li><li>Provide accounting guidance and training to internal stakeholders as needed</li><li>Identify and assist with implementing efficiencies in accounting processes</li><li>Maintain compliance with Company policies, procedures, and HIPAA requirements</li><li><strong>Qualifications</strong></li><li><strong>Required:</strong></li><li>Bachelor's degree in Accounting or Finance (or equivalent)</li><li>5+ years of accounting or financial experience, preferably in healthcare or senior living</li><li>Advanced proficiency in spreadsheet and reporting tools</li><li>Strong analytical, problem-solving, and organizational skills</li><li>Excellent written and verbal communication skills</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst II to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical support and resolving IT-related issues to ensure seamless operations. This position offers an excellent opportunity to apply your expertise in troubleshooting and system support within a collaborative environment.<br><br>Responsibilities:<br>• Respond to and resolve technical support requests submitted via the service desk system.<br>• Troubleshoot and address issues related to Active Directory and Windows environments.<br>• Provide assistance with Windows 10 setup, maintenance, and problem resolution.<br>• Diagnose and solve basic IT-related problems to ensure uninterrupted workflow.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.<br>• Offer guidance and training to end-users to optimize their use of IT systems.<br>• Monitor and prioritize service tickets to ensure timely resolution.<br>• Escalate complex issues to higher-level support when necessary.<br>• Ensure adherence to company policies and standards in all IT support activities.
We are looking for a skilled Medical Billing Specialist to join our team in Phoenix, Arizona. This long-term contract position is ideal for professionals with a strong background in denial management and claims follow-up within the healthcare industry. You will play a key role in ensuring accurate billing processes and effective communication with insurance providers.<br><br>Responsibilities:<br>• Analyze denied insurance claims to identify underlying issues and determine appropriate follow-up actions.<br>• Communicate with insurance companies via phone and online portals to resolve claim disputes efficiently.<br>• Apply critical thinking skills to investigate claim discrepancies and ensure timely resolutions.<br>• Collaborate with team members to maintain accurate and up-to-date billing records.<br>• Utilize specialized systems and tools to process claims and manage accounts receivable.<br>• Provide support in training on organization-specific billing processes and software nuances.<br>• Ensure compliance with healthcare billing regulations and procedures.<br>• Monitor accounts for outstanding balances and take necessary steps for collection.<br>• Prepare detailed reports on billing activities and claim resolutions.<br>• Maintain professionalism and confidentiality in handling sensitive patient and insurance information.
