<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
<p>Robert Half Management Resources is seeking a Sr. Compensation Analyst that will support one of our manufacturing clients on an interim basis. This position will include assigned projects and tasks, performing analysis, offer development support for local hires and assigned expats, data audits, and work related to annual merit and bonus planning. Acts as the day-to-day contact on compensation matters, liaising with other key stakeholders, including AZ IT, AZ Finance & Payroll, Mobility, Overseas Compensation, external vendors, and other relevant parties to support cross-functional work efficiency and alignment.</p><p><br></p><p><u>Responsibilities:</u></p><p>• Sets up complex spreadsheets, performs required compensation & data analytics, and collects stakeholder feedback to develop and recommend solutions for unique business challenges.</p><p>• Creates data models inclusive of alternative design options and cost impacts.</p><p>• Supports key initiatives which may include project work supporting expats, rewards and recognition, localization, special short-term programs, etc.</p><p>• Provides offer support for local hires and expats.</p><p>• Develops, ensures audit of, and maintains complex excel reports to support data analysis. Supports delivery center on annual merit and bonus cycle administration and tools.</p><p>• Ensures company compliance with relevant audits, laws, and regulations. Maintains current and required documentation as assigned for policy, procedures (SOPs), controls, and plans.</p>
<p>We are looking for an experienced HR Generalist to join our team in ,Phoenix Arizona. This is a Contract-to-Permanent position offering a dynamic opportunity to manage key human resources functions, including employee relations, benefits administration, and compliance. If you're passionate about creating a positive workplace and thrive in fast-paced environments, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Oversee onboarding, offboarding, and employee lifecycle processes to ensure seamless transitions.</p><p>• Administer benefits programs, manage leave requests, and handle workers' compensation claims.</p><p>• Address employee relations concerns by providing guidance and coaching to employees and managers.</p><p>• Ensure compliance with federal, state, and local labor laws and regulations.</p><p>• Manage and optimize HRIS platforms such as Paylocity or similar systems for efficient data handling.</p><p>• Develop and update HR policies, procedures, and employee handbooks to reflect current standards.</p><p>• Coordinate training and development initiatives to enhance employee skills and performance.</p><p>• Support recruitment efforts by assisting with hiring coordination and candidate engagement.</p><p>• Collaborate with finance and payroll teams to maintain accurate employee data and reporting.Scot</p>
<p>We are looking for a professional and organized <strong>Front Desk Coordinator</strong> to join our team in Phoenix, AZ. As the first point of contact for clients, visitors, and staff, you will play a vital role in ensuring smooth day-to-day operations and fostering a welcoming office environment. This position requires proficiency in handling administrative tasks, managing digital and physical files, and providing excellent customer service. As a <strong>temp-to-hire</strong> opportunity, this role offers room for growth and the potential for a permanent position.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and welcoming experience at the front desk.</li><li>Answer and direct incoming phone calls and manage email correspondence professionally and promptly.</li><li>Maintain the reception area, keeping it clean, organized, and stocked with necessary materials.</li><li>Handle digital document management tasks, including <strong>scanning documents</strong>, saving files, and organizing them in <strong>file explorer</strong>.</li><li>Create, edit, and manage <strong>PDF files</strong> as needed for company records and communications.</li><li>Distribute mail and packages to appropriate staff members and manage outgoing correspondence.</li><li>Assist with scheduling appointments, coordinating meetings, and managing calendars for the team.</li><li>Provide general clerical support, such as photocopying, filing, and data entry.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Monitor office supplies and submit orders when inventory is low.</li><li>Handle other administrative tasks, projects, and responsibilities as assigned.</li></ul>
