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1 result for It Manager in Phoenix, AZ
- Phoenix, AZ
- onsite
- Permanent
- 0 - 0 USD / Yearly
- <p>The Application Services Manager is responsible for the day-to-day operational leadership, support, and service delivery of the organization’s enterprise ERP application portfolio. This role serves as the primary operational owner for the largescale mainframe/server/cloud-based, vendor hosted and internally developed applications which facilitate organization-wide operational “ERP” business workflows. The selected candidate will ensure ensuring the effective triage of requests for new/modified applications, the thorough creatin of IT and end user testing and training plans, leading to SOX compliant change management for production implementation, and ongoing support. Strong coordination between IT teams, business stakeholders, and vendors is required.</p><p><strong>ESSENTIAL DUTIES & RESPONSIBILITIES</strong></p><ul><li>Assume responsibility for day-to-day largescale mainframe/server/cloud-based, vendor hosted and internally developed production application uptime and timely processing working through members of the Enterprise Applications technical team.</li><li>Monitor and mentor Enterprise application technical resources through production problem communications, escalations, issue resolution, and root cause analysis.</li><li>Support onboarding new production applications, ensuring appropriate primary/backup support technical team members are assigned, appropriate application security and best practice configurations are implemented, and related IT teams are aware of critical go-live milestones and important support details.</li><li>Manage application support ticket queues, including service requests, incidents, and enhancements, to ensure timely resolution and adherence to service level expectations.</li><li>Serve as the primary point of contact for routine application issues, escalations, and P1/P2 incident coordination.</li><li>Ensure incidents, problems, changes and requests are properly tracked, documented, and communicated.</li></ul>
- 2026-04-07T00:00:00Z