We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
<p><strong>Overview of the Role</strong></p><p>As a Non-profit Business Analyst, you will be responsible for building, maintaining, and delivering reports and dashboards that support program, grant, and operational needs across the organization. You will analyze data to identify trends and answer business questions, working closely with internal teams to understand how data is collected and what information is needed for accurate reporting. This role is centered on developing Power BI reporting solutions that evolve as organizational priorities change. You will proactively seek out information, ensure data quality across systems, and deliver reliable insights that support the organization’s mission and reporting requirements.</p><p><strong> </strong></p><p><strong>What You’ll Do</strong></p><ul><li>Build, maintain, and deliver recurring and ad hoc reports and dashboards in Power BI to support program, grant, and operational reporting needs.</li><li>Work with internal teams to understand what data is collected, where it lives, and what information is needed, translating requests into clear, accurate reporting solutions.</li><li>Analyze data to answer business questions, identify trends, and surface insights that support program outcomes, grant requirements, and organizational priorities.</li><li>Collect, clean, and organize data from multiple systems, including Apricot, HubSpot, Snowflake, and other internal sources, ensuring accuracy and consistency.</li><li>Develop and maintain data models and queries using SQL, preparing datasets for reliable reporting and analysis.</li><li>Ensure data quality and integrity by performing regular audits, validating metrics, and resolving data inconsistencies.</li><li>Maintain and support reporting processes and data workflows, identifying opportunities to improve efficiency, automation, and consistency.</li><li>Document data sources, definitions, and reporting processes to support transparency, repeatability, and shared understanding across teams.</li><li>Adapt reports and dashboards as needs change, responding to evolving priorities, new questions, and updated requirements.</li><li>Stay current with reporting and analytics best practices, applying improvements that strengthen reporting accuracy and usability.</li></ul><p><br></p>
