We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will provide essential technical support and ensure smooth operations for end-users. Your expertise in troubleshooting and resolving system issues will be crucial in maintaining productivity and efficiency.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to resolve user issues related to Windows systems and applications.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security settings.<br>• Respond to and resolve service desk tickets efficiently, maintaining accurate documentation of resolutions.<br>• Perform basic troubleshooting for hardware, software, and network issues to minimize disruptions.<br>• Assist with the installation and configuration of Microsoft Windows 10 systems and related applications.<br>• Monitor system performance and proactively identify potential problems to mitigate risks.<br>• Provide clear and effective communication with users to guide them through technical solutions.<br>• Collaborate with team members to address complex technical challenges and share knowledge.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain comprehensive records of technical procedures and user interactions to ensure consistent support.
<p>Robert Half's client in Mesa, Arizona is seeking a Tier 1 IT Specialist. This is a contract to hire, onsite (Mesa) job opportunity. In this role, you will be a critical member of a complex IT organization responsible for deploying, maintaining, and optimizing critical IT platforms and systems. You will be challenged to think creatively and solve complex software and networking integration problems. You will work cross functionally with production experts, software engineers, and machining specialists to develop novel solutions working toward fully automated factories.</p><p><strong>What You’ll Do</strong></p><ul><li>Maintain and troubleshoot our fleet of physical endpoints for workers in our factories, remote offices, and devices embedded inside machining equipment</li><li>Be the first line of defense providing help desk support for employees</li><li>Implement and administer a mixed operating system environment</li><li>Work closely with Information Security and DevOps to ensure optimal IT systems and platforms to support ongoing organization growth</li><li>Collaborate with technical teams and leaders to implement IT practices and standards</li><li>Document configurations, and procedures, and maintain an up-to-date inventory of network devices and software at Hadrian factories</li><li>Implement and administer business and collaboration platforms such as Microsoft 365, Confluence, Jira, engineering software, etc.</li><li>Get to build alongside an incredible team of software engineers, mechanical engineers, operators, and the best machinists/CAM programmers in the world</li></ul><p><br></p>
<p>Our company is seeking a skilled IT Support Specialist for a contract assignment in Phoenix. You’ll be responsible for providing technical assistance, troubleshooting, and support to ensure optimal computer systems performance for our business. This is a hands-on role ideal for a professional with proven experience supporting end users in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to user-reported technical issues in person, by phone, or remotely.</li><li>Diagnose and resolve hardware, software, and network problems across desktops, laptops, printers, and mobile devices.</li><li>Install and configure new computer systems, applications, and peripheral devices.</li><li>Maintain and update system documentation, inventory records, and technical procedures.</li><li>Escalate complex issues to senior IT staff or third-party vendors as needed.</li><li>Ensure timely resolution to support requests to minimize downtime and disruption.</li><li>Perform routine system updates, backups, and security checks in accordance with company policies.</li><li>Assist in onboarding/offboarding employees by provisioning and decommissioning devices and accounts.</li><li>Educate users about company technology initiatives, application updates, and security best practices.</li><li>Participate in special projects, including technology upgrades, migrations, or rollouts.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Scottsdale, Arizona. In this role, you will provide technical support and ensure the smooth operation of systems and applications. The ideal candidate will excel in troubleshooting and resolving technical issues while delivering exceptional service to users.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues efficiently.<br>• Troubleshoot and diagnose problems related to Windows and Active Directory.<br>• Provide support for Windows 10 and ensure its optimal functionality.<br>• Assist users with system errors and software-related concerns.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Collaborate with team members to address and solve complex technical challenges.<br>• Utilize the Yardi platform to manage and support specific system requirements.<br>• Ensure timely communication and follow-up with users regarding their technical queries.<br>• Implement best practices for system and application troubleshooting.<br>• Monitor and report recurring issues to recommend process improvements.
<p>Responsibilities</p><p>Manage and maintain LAN, WAN, and wireless network environments.</p><p>Configure, install, and support Cisco switches, routers, and firewalls.</p><p>Administer Linux servers and manage Active Directory, Office 365, and Teams.</p><p>Oversee Unity Call Manager system.</p><p>Deploy and manage wireless systems, specifically Meraki and Ruckus.</p><p>Implement and maintain network failover and business continuity solutions.</p><p>Collaborate with the SOC to monitor EDR, MDR, NDR, and SIEM tools.</p><p>Develop and maintain incident response plans.</p><p>Research emerging technologies and security risks.</p><p>Document IT procedures and automate processes where possible.</p><p>Communicate technical concepts to technical and nontechnical stakeholders.</p><p>Lead troubleshooting and outage resolution efforts.</p><p>Safety Management System (SMS) Requirements</p><p>Support safety practices and compliance initiatives.</p><p>Report hazards, unsafe conditions, and incidents immediately.</p><p>Follow safety rules, FAA requirements, and PPE guidelines.</p><p>Job Specifications</p><p>Knowledge, Skills, and Abilities</p><p>Strong planning, organization, and priority management skills.</p><p>Ability to interpret technical documentation and apply best practices.</p><p>Excellent troubleshooting and communication skills.</p><p>Ability to manage multiple initiatives under changing priorities.</p><p>Ability to remain composed and effective during critical incidents.</p>
