2 results for Help Desk Administrator in Phoenix, AZ

Senior Desktop Support Analyst

Mesa, AZ
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems. Responsibilities:• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.• Manage and respond to service desk tickets promptly, ensuring timely resolutions.• Perform basic troubleshooting for hardware, software, and network-related issues.• Assist users with Windows 10 configurations and updates to enhance system performance.• Maintain accurate documentation of support activities and solutions for future reference.• Conduct regular system checks to identify and address potential issues proactively.• Collaborate with other IT team members to escalate complex problems when necessary.• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.• Ensure adherence to company policies and procedures while handling IT support tasks.• Stay updated on emerging technologies and best practices to enhance support capabilities.
2026-03-27T00:00:00Z

Senior Systems Administrator

Surprise, AZ
onsite
Temporary
0 - 0 USD / Yearly
The Senior Systems Administrator is responsible for the oversight, configuration, and daily operation of mission-critical IT systems. This role requires a deep understanding of complex enterprise systems, including servers, data storage, virtualization, cloud technologies, and related infrastructure. The incumbent will assign and review the daily work of technical staff, ensure optimal system performance, administer service level agreements, and participate in the full lifecycle of system administration, project management, and vendor management. This position is essential to supporting reliable, secure business technology operations.Key Responsibilities:<ul><li>Assign and oversee daily tasks for systems administration staff, providing mentorship and technical leadership.</li><li>Install, configure, maintain, and troubleshoot operating system workstations (Windows and Linux), servers (Microsoft 2016/2019/2022), storage area networks (SAN), and data storage devices to support business processing requirements.</li><li>Administer on-premises and cloud-based Microsoft Exchange environments, manage mailboxes, shared mailboxes, distribution lists, and permissions.</li><li>Manage and automate Active Directory, Group Policy Objects, DNS, DHCP, and user/computer provisioning; leverage scripting (e.g., PowerShell) for task automation.</li><li>Oversee VMware vCenter / vSphere environments, including provisioning new virtual machines, managing server resources, and supporting patch and update activities.</li><li>Configure and manage print servers, server backups, and disaster recovery solutions; monitor and remediate hardware issues across supported server platforms.</li><li>Develop and enforce service level agreements, monitor system performance, and proactively tune systems for high availability and reliability.</li><li>Lead or participate in IT projects from design through implementation, ensuring compliance with best practices and business objectives.</li><li>Administer vendor contracts related to infrastructure systems and liaise with external providers for escalation and support matters.</li><li>Provide tier III escalation support for incidents and requests across supported systems, maintaining detailed documentation and change management protocols.</li><li>Ensure security policies and practices are applied across all administered systems, including patching, vulnerability assessment, and compliance monitoring.</li></ul>
2026-03-20T00:00:00Z