We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Phoenix, Arizona. In this long-term contract position, you will play a vital role in supporting homeowners by addressing inquiries, resolving issues, and ensuring excellent service. This is an exciting opportunity to become part of a collaborative environment where your contributions help deliver outstanding customer experiences.<br><br>Responsibilities:<br>• Provide courteous and attentive support to homeowners, ensuring their concerns and inquiries are promptly addressed.<br>• Handle a variety of inbound customer requests related to website assistance, escrow processes, payoff procedures, and more.<br>• Collaborate with the Originations department by referring eligible homeowners for refinancing opportunities.<br>• Conduct outbound collection efforts on accounts with varying levels of delinquency, including those less than 30 days past due.<br>• Escalate complex customer issues appropriately by identifying the correct internal teams and routing calls accordingly.<br>• Consistently meet or exceed performance targets and service expectations.<br>• Utilize internal software systems effectively and contribute suggestions for system improvements.<br>• Maintain a positive and adaptable approach when interacting with customers of diverse personalities.<br>• Demonstrate a commitment to teamwork and uphold company values in all interactions.
We are looking for a detail-oriented Administrative Assistant to join our team in Phoenix, Arizona. This long-term contract position offers an exciting opportunity to contribute to various departments by providing administrative support, managing data, and coordinating projects. The role also includes front desk responsibilities and requires excellent organizational and communication skills.<br><br>Responsibilities:<br>• Oversee front desk operations, ensuring procedural documents are updated bi-annually and communicated effectively to the team.<br>• Organize and manage Board and volunteer Committee meetings, including tracking terms, maintaining attendance records, and updating member rosters and bios.<br>• Act as a project manager for meeting preparations, including drafting agendas, setting deadlines, compiling materials, and distributing accurate minutes.<br>• Provide logistical support for large-scale meetings, handling food and beverage arrangements, scheduling, and material preparation for on-site and off-site events.<br>• Coordinate donor correspondence mailings and maintain inventory of program materials, incentives, and office supplies.<br>• Assist with travel arrangements for department leaders, including booking flights, accommodations, and transportation.<br>• Perform office tasks such as mailing, copying, scanning, faxing, and printing as needed.<br>• Maintain and update calendars using Microsoft Outlook and other scheduling tools.<br>• Support building service requests and manage access to inter-office locations when required.<br>• Modify and manage spreadsheets and databases to support data reporting and project needs.
We are looking for an organized and detail-oriented Receptionist to join our team in Phoenix, Arizona. In this contract position, you will serve as the first point of contact for visitors and callers, ensuring smooth and efficient communication within the office. The ideal candidate will have excellent interpersonal skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring they feel welcomed and directed to the appropriate individual or department.<br>• Manage a multi-line phone system, answering and directing inbound calls promptly and efficiently.<br>• Handle switchboard operations for phone systems ranging from 1 to 10 lines.<br>• Provide accurate information to callers and visitors regarding office services and inquiries.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Support administrative staff by performing light clerical duties, such as filing and scheduling.<br>• Monitor and manage incoming mail and deliveries, ensuring proper distribution.<br>• Assist in coordinating appointments and maintaining an updated calendar for meetings.<br>• Uphold confidentiality standards while handling sensitive information.<br>• Deliver exceptional customer service to all internal and external stakeholders.
<p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p><p>• Detailed sales order review and approval</p><p>• Create, prepare, send, and revise purchase orders for products (i.e., equipment, supplies, software, materials, components, services, et.) in line with organizational cost, quality, and customer expectations</p><p>• Manage and optimize shipping methods and costs to ensure the lowest price for customers</p><p>• Expedite orders placed with distribution or manufacturers when requested</p><p>• Provide product lead times and estimated ship dates on all open orders</p><p>• Fulfill/receive purchase and sales orders into ERP system</p><p>• Stay up to date with distribution partner’s inventory levels and lead times</p><p>• Enter new part numbers in correlation with the correct income/expense accounts into ERP system as required</p><p>• Provide weekly reporting activities on various purchasing transactions, including volume and dollar value of processed and open orders</p><p>• Alert the sales team to any vendor discount pricing issues 15 days before the expiration date</p><p>• Ensure transactions exist and reflect actual, physical path of items, including RMA’s, to ensure inventory levels in ERP system remain accurate</p><p>• Request demo equipment for distribution or manufacturing partners</p><p>• Research transactions and billing discrepancies</p><p>• Assist with monthly inventory counts and investigations</p><p>• Assists the warehouse with shipping, pre-kitting, and receiving inventory on a daily or as needed basis</p><p>• Act as backup to warehouse staff by shipping orders and receiving inventory as requested</p><p>• Propose improvements to the current purchasing system that will improve vendor relationships and lower the cost of doing business</p><p>• Collaborate with inventory control and sales to maintain inventory level needs</p><p>• Identify ways to manage obsolete and slow-moving stock to help offset losses</p><p>• Provide support to Sales Team in times of high volume</p><p>• Assess, manage, and mitigate risks</p><p>• Other duties as assigned</p>
<p>We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.</p><p><br></p><p>Responsibilities:</p><p>• Lead and expand a centralized customer success team that supports multiple storefronts across various regions.</p><p>• Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.</p><p>• Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.</p><p>• Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.</p><p>• Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.</p><p>• Develop and implement training programs to scale team capabilities effectively.</p><p>• Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.</p><p>• Monitor team performance and customer satisfaction metrics to identify areas for improvement.</p>
