2 results for Help Desk in Phoenix, AZ

Phoenix, AZ
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a skilled PC Technician to join our team in Phoenix, Arizona. In this long-term contract position, you will be responsible for ensuring the smooth operation, installation, and maintenance of computer systems and associated hardware. The role requires expertise in working with various devices and software platforms, providing exceptional technical support, and maintaining system efficiency. Responsibilities: • Install, configure, and maintain computer hardware and software to ensure optimal system performance. • Provide timely support for Apple and Dell devices, addressing hardware and software issues. • Perform cable installations and ensure proper connectivity across systems. • Troubleshoot and resolve technical issues related to associated hardware and computer systems. • Monitor and maintain proprietary system operations, ensuring reliability and efficiency. • Utilize metrology tools to verify system accuracy and performance. • Manage data using Microsoft SQL and create advanced Excel formulas for reporting purposes. • Conduct regular updates and ensure compatibility of software across devices. • Collaborate with team members to develop solutions for complex technical challenges. • Document system changes and maintain detailed records of installations and repairs.
2026-03-10T00:00:00Z

Paradise Valley, AZ
onsite
Permanent
62000 - 65000 USD / Yearly
We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.Key Responsibilities:<ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul>
2026-03-13T00:00:00Z