We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in Scottsdale, Arizona. In this role, you will manage data entry tasks, process documentation, and ensure the accuracy and integrity of new account information. This is an excellent opportunity to showcase your organizational skills and contribute to the success of our operations.<br><br>Responsibilities:<br>• Enter and update data with precision and efficiency, ensuring all information is accurate and complete.<br>• Process documentation for new accounts, adhering to established guidelines and protocols.<br>• Utilize administrative and organizational skills to manage daily tasks effectively.<br>• Handle data entry in specialized systems, including MO and NetX360, for account management.<br>• Collaborate with team members to ensure a seamless workflow and timely completion of tasks.<br>• Maintain confidentiality and security of sensitive data and documentation.<br>• Perform routine audits to verify data accuracy and ensure compliance with company policies.<br>• Support the team with general administrative tasks as needed.
<ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $21/per hour</strong></li></ul><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this long-term position, you will play a key role in providing exceptional service to customers while working collaboratively with team members and business partners. This opportunity includes comprehensive on-site training for 7-8 weeks, followed by ongoing work with potential for a transition to permanent placement.<br><br>Responsibilities:<br>• Handle customer inquiries promptly, accurately, and professionally, ensuring their requests are addressed effectively.<br>• Build strong rapport with customers by providing compassionate and respectful responses that consistently meet their expectations.<br>• Navigate and utilize multiple systems and applications to research and resolve customer inquiries efficiently.<br>• Maintain high performance standards and ensure quality in every interaction.<br>• Develop an understanding of personal lines insurance principles and the products offered by the company.<br>• Collaborate with colleagues and business partners to deliver a positive experience for every customer.<br>• Adhere to a scheduled 40-hour work week, with flexibility to work overtime and weekends as needed.<br>• Assist with special projects and tasks as assigned to support team goals.<br>• Complete additional duties and responsibilities as required by the role.
We are looking for a dedicated Front Desk Coordinator to join our team in Carefree, Arizona. In this long-term contract role, you will be the face of our organization, ensuring smooth daily operations and delivering exceptional customer service. This position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, providing a friendly and attentive first impression.<br>• Manage a multi-line phone system, efficiently answering and routing inbound calls.<br>• Handle concierge services, assisting guests with inquiries and providing helpful information.<br>• Ensure the front desk area remains organized and presentable at all times.<br>• Support administrative tasks such as scheduling appointments and managing correspondence.<br>• Maintain accurate records and documentation related to front desk operations.<br>• Collaborate with various departments to address customer needs and resolve issues.<br>• Monitor utilities and office supplies, ensuring adequate inventory levels.<br>• Uphold a high standard of customer service, addressing concerns promptly and efficiently.
