We are looking for a Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in ensuring a positive patient experience by managing incoming calls efficiently and with empathy. This is a long-term contract position ideal for individuals who thrive in fast-paced environments and are committed to delivering exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls daily, ensuring each caller is treated with care and professionalism.<br>• Assess the nature of each call promptly and route it to the appropriate department or individual.<br>• Respond to emergency codes and alarms, initiating the necessary protocols.<br>• Make emergency announcements and communicate critical information effectively.<br>• Utilize telecommunications systems, software, and IT applications proficiently to manage call operations.<br>• Maintain strict confidentiality while adhering to healthcare communication standards.<br>• Demonstrate cultural awareness and sensitivity in interactions with diverse patient populations.<br>• Collaborate with team members to ensure seamless communication and service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will provide exceptional service to homeowners, addressing their inquiries and ensuring a seamless experience. This is a contract-to-hire position offers the opportunity to grow within a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Engage with homeowners in a detail-oriented and courteous manner, ensuring their needs are met with positivity and efficiency.</p><p>• Handle a variety of inbound customer inquiries, including website assistance, escrow questions, and processing payoffs.</p><p>• Identify and refer eligible homeowners for refinancing opportunities to the appropriate department.</p><p>• Conduct outbound collection activities on accounts with varying levels of delinquency, prioritizing those less than 30 days past due.</p><p>• Route calls to the appropriate internal teams based on escalation paths and customer needs.</p><p>• Meet and exceed performance metrics and service expectations.</p><p>• Utilize proprietary software systems effectively, providing feedback for system improvements.</p><p>• Collaborate with internal teams to ensure customer satisfaction and operational success.</p>
We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.<br>• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.<br>• Make emergency announcements clearly and effectively in critical situations.<br>• Accurately determine the purpose of each call and route it to the appropriate department or individual.<br>• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.<br>• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.<br>• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.<br>• Assess caller needs and provide solutions with empathy and professionalism.<br>• Work collaboratively with team members to ensure seamless service delivery.
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
We are looking for a detail-oriented and organized Receptionist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring smooth front desk operations and providing exceptional administrative support. This role requires strong communication skills, attention to detail, and a commitment to maintaining a welcoming and efficient workplace environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring they have a positive and attentive experience upon arrival.<br>• Manage the visitor sign-in process, distribute badges, and notify employees of guest arrivals.<br>• Answer, screen, and direct incoming calls efficiently while maintaining a courteous demeanor.<br>• Keep the reception area and lobby clean, organized, and presentable at all times.<br>• Handle incoming and outgoing mail and packages, ensuring timely distribution and preparation.<br>• Monitor office supplies inventory and coordinate restocking as necessary.<br>• Maintain shared spaces such as conference rooms and kitchens, ensuring they are clean and fully stocked.<br>• Assist with administrative tasks including scanning, filing, copying, and uploading documents into systems like Square 9.<br>• Coordinate meeting room reservations and prepare rooms for scheduled gatherings.<br>• Support internal office events and celebrations, including setup and coordination with employees and leadership.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Phoenix, Arizona. This position requires excellent communication skills and the ability to manage a multi-line phone system efficiently. The ideal candidate will be dependable, detail-oriented, and capable of providing friendly and attentive service to all visitors and callers.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system to handle incoming calls promptly and courteously.<br>• Greet and assist visitors in a welcoming and attentive manner.<br>• Direct calls to the appropriate departments or individuals based on inquiries.<br>• Provide accurate information to callers regarding company services or procedures.<br>• Maintain a clean and organized reception area to reflect a focused environment.<br>• Handle basic administrative tasks as needed, such as scheduling or data entry.<br>• Ensure smooth communication between departments by relaying messages effectively.<br>• Monitor inbound call volume and prioritize urgent requests.<br>• Support part-time receptionist duties as required during peak hours.<br>• Uphold confidentiality and integrity in all interactions.
We are looking for a dedicated, detail-oriented individual to join our Sales Support team on a long-term contract basis in Scottsdale, Arizona. This role involves assisting sales operations and ensuring customer satisfaction by providing seamless post-sales support and facilitating smooth communication within the sales team. The ideal candidate will be detail-oriented, proactive, and skilled in managing multiple tasks effectively.<br><br>Responsibilities:<br>• Provide exceptional post-sales support to ensure customer needs are met and issues are resolved promptly.<br>• Assist the sales team with inbound and outbound sales activities, fostering positive relationships with clients.<br>• Handle order entry processes accurately and efficiently to maintain smooth sales operations.<br>• Collaborate with internal teams to address customer inquiries and deliver timely solutions.<br>• Monitor sales activities and provide insights to improve team performance.<br>• Support the development and implementation of sales strategies to achieve organizational goals.<br>• Maintain accurate records of client interactions and sales transactions for reporting purposes.<br>• Respond to customer inquiries via phone and email, ensuring a high level of professionalism.<br>• Troubleshoot and resolve any issues related to sales orders or client accounts.<br>• Actively contribute to team meetings and share feedback to enhance sales processes.
