<p>We are currently seeking a <strong>Bilingual Insurance Support Specialist</strong> to join a high-energy, fast-paced team. As a <strong>Bilingual Insurance Support Specialist</strong>, you will play a key role in supporting field sales agents and customers with professionalism, empathy, and a deep understanding of our insurance products. The <strong>Bilingual Insurance Support Specialist</strong> role offers the opportunity to transition from a temporary position to a permanent one based on performance.</p><p><br></p><p><strong>Job Type:</strong></p><ul><li>On-site, 5 days a week</li><li>Monday–Friday: 7:30 AM – 6:00 PM CST</li><li>Some Saturday hours may be required</li></ul><p><strong>Responsibilities</strong></p><ul><li>Deliver exceptional customer service and support to internal and external clients</li><li>Handle escalated customer service inquiries in a professional and timely manner</li><li>Support field sales agents with product information and technical troubleshooting</li><li>Manage new business underwriting, claims, and compensation inquiries</li><li>Develop customer-centric solutions through strong communication and empathy</li><li>Consistently meet performance standards related to quality, satisfaction, and KPIs</li><li>Master all procedures across multiple product lines and policy types</li><li>Provide ongoing support to business partners and internal departments</li><li>Demonstrate organizational values: Personal Connection, Empathy, Problem-Solving, Ownership</li></ul>
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
<p>We are looking for an experienced Accounts Receivable Specialist to join our team in Scottsdale, Arizona. This is a contract to permanent position that offers an excellent opportunity to contribute to essential billing and accounts receivable processes. The ideal candidate will play a key role in managing financial transactions and ensuring efficient cash flow operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare, generate, and distribute accurate customer invoices through QuickBooks.</li><li>Verify billing data, supporting documents, rates, and terms prior to invoicing.</li><li>Manage and process recurring billing schedules and contract-driven invoicing.</li><li>Maintain precise customer account records, billing histories, and AR data in QuickBooks.</li><li>Apply customer payments, credits, and adjustments accurately and in a timely manner.</li><li>Reconcile customer accounts to ensure accurate balances and resolve billing discrepancies internally.</li><li>Monitor AR aging to maintain data accuracy (no collections responsibilities).</li><li>Calculate, apply, and track multi-state sales tax in compliance with applicable regulations.</li><li>Maintain and update customer tax exemption certificates and ensure proper tax coding.</li><li>Prepare AR and billing reports to support financial tracking and leadership visibility.</li><li>Support month-end close activities related to AR, billing, and revenue recognition.</li><li>Collaborate with internal teams to ensure timely billing inputs, resolve invoice questions, and support customer inquiries related to billing accuracy.</li></ul>
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
<p>We are seeking two experienced Instructional Designers with a proven background in eLearning development and proficiency using Articulate Storyline and Rise. The successful candidates will play a critical role in supporting our transition from our current Learning Management System (LMS) to a new platform. You’ll be responsible for auditing digital learning content, redesigning or rebuilding assets as needed, ensuring all content meets technical and accessibility standards, and supporting the end-to-end migration process.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Locate and inventory existing source files, including authoring files, video project files, and assessment templates.</li><li>Assess content condition, compatibility, and migration readiness for the new LMS.</li><li>Identify content requiring rebuild, redesign, or remediation based on migration requirements.</li><li>Update, refine, or rebuild eLearning courses, videos, assessments, and exams using Articulate Storyline and Rise.</li><li>Ensure all learning materials comply with new LMS technical and design standards, including accessibility requirements.</li><li>Apply consistent visual, instructional, and accessibility standards as defined by the organization.</li><li>Prepare finalized learning assets for seamless upload to the new LMS.</li><li>Support QA, testing, and validation of migrated content; address defects or issues identified during stakeholder review.</li><li>Design and implement an organized, standardized source file management system.</li><li>Document file organization standards/procedures to enable ongoing management after contract ends.</li><li>Provide instructional design and development support for other small learning projects as assigned, subject to availability and company priorities.</li></ul><p><br></p>
