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3 results for Customer Service in Phoenix, AZ
- Tempe, AZ
- onsite
- Temporary to Hire
- 20 - 20 USD / Hourly
- <p>Customer Care Representative - Mortgage Services</p><p>📍 <strong>Location:</strong> Tempe, AZ (100% On-Site)</p><p>💲 <strong>Pay:</strong> $20.00/hour</p><p>📝 <strong>Employment Type:</strong> Contract-to-Hire</p><p>🏢 <strong>Industry:</strong> Mortgage & Financial Services</p><p><br></p><p><strong>Start Your Career in Financial Services</strong></p><p>Robert Half is partnering with a growing national mortgage company to hire <strong>Customer Care Representatives</strong> in Tempe, AZ.</p><p><br></p><p>This is an excellent entry-level opportunity for individuals who enjoy helping customers, learning new skills, and building a long-term career. No mortgage experience is required. You'll receive paid training, ongoing coaching, and opportunities for advancement within a stable and growing organization.</p><p><br></p><p>Why Join Us?</p><p>✅ Paid training provided</p><p>✅ No mortgage industry experience required</p><p>✅ Full-time, consistent schedule</p><p>✅ Supportive team environment with coaching and development</p><p>✅ Career growth opportunities in the financial services industry</p><p>✅ Potential for permanent employment and excellent company benefits</p><p> </p><p>What You'll Do</p><p>As a <strong>Customer Care Representative</strong>, you'll assist mortgage customers through both inbound and outbound phone calls.</p><p><br></p><p>Responsibilities include:</p><ul><li>Answer customer questions regarding mortgage payments, escrow accounts, and loan information</li><li>Make outbound calls to customers regarding missed or past-due payments</li><li>Provide professional, empathetic, and solution-focused customer service</li><li>Accurately document customer interactions in company systems</li><li>Follow company compliance, quality, and customer service standards</li><li>Participate in ongoing training and professional development programs</li></ul><p>Schedule</p><p>Full-Time | 40 Hours per Week</p><p><strong>Monday-Friday</strong></p><ul><li>Spring/Summer Hours: 9:00 AM - 6:00 PM</li><li>Fall/Winter Hours: 10:00 AM - 7:00 PM</li></ul><p><strong>Monthly Saturday Rotation</strong></p><ul><li>One half-day Saturday per month</li><li>Typical hours: 7:00 AM - 11:00 AM or 8:00 AM - 12:00 PM</li></ul>
- 2026-09-25T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 19.5 - 19.5 USD / Hourly
- We are looking for a Customer Service Representative to support homeowners with a wide range of mortgage-related inquiries in Phoenix, Arizona. This is a Contract position suited for someone who brings a service-first mindset, communicates clearly, and can navigate both routine questions and more sensitive account matters. The ideal candidate will help create a positive customer experience while contributing to team goals in a fast-paced support environment.<br><br>Responsibilities:<br>• Assist homeowners by handling incoming questions related to online account access, escrow matters, payoff requests, and other mortgage servicing needs.<br>• Deliver courteous, solutions-oriented service during each interaction while maintaining a calm and detail-oriented approach.<br>• Identify customers who may qualify for refinancing and connect them with the appropriate internal lending team.<br>• Conduct outbound follow-up and collection calls for delinquent accounts, primarily those under 30 days past due, with occasional support on more overdue balances.<br>• Evaluate customer concerns and direct complex or escalated issues to the proper internal contacts for timely resolution.<br>• Use internal servicing systems to document interactions, complete account-related tasks, and support accurate case handling.<br>• Share practical feedback on tools and workflows to help improve the customer support experience and internal processes.<br>• Consistently work toward established productivity, quality, and service performance standards.
- 2026-10-02T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 21 - 21 USD / Hourly
- We are looking for a Healthcare Call Center Representative to support a busy healthcare environment in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who stays composed in a fast-paced setting, communicates with empathy, and can direct high volumes of incoming calls with accuracy and discretion. In this role, you will help shape a positive patient experience by responding promptly, identifying urgent needs, and ensuring callers reach the right department or resource.<br><br>Responsibilities:<br>• Manage a high volume of incoming calls each shift while maintaining a detail-oriented, courteous, and efficient approach.<br>• Evaluate each caller’s needs quickly and connect them to the appropriate department, team, or service without unnecessary delay.<br>• Respond to emergency codes, alarms, and other life-safety events by following established communication protocols.<br>• Deliver urgent overhead or system-wide announcements clearly and accurately when required.<br>• Use switchboard technology, telecommunications equipment, and related digital applications effectively to support daily operations.<br>• Protect sensitive information by handling all caller interactions with a strong commitment to confidentiality and privacy standards.<br>• Support effective communication with diverse patient populations by adapting tone, language, and approach to meet individual needs.<br>• Remain calm during difficult or high-pressure interactions and escalate issues appropriately when immediate attention is needed.
- 2026-10-07T00:00:00Z