<p>We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will provide exceptional service to homeowners, addressing their inquiries and ensuring a seamless experience. This is a contract-to-hire position offers the opportunity to grow within a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Engage with homeowners in a detail-oriented and courteous manner, ensuring their needs are met with positivity and efficiency.</p><p>• Handle a variety of inbound customer inquiries, including website assistance, escrow questions, and processing payoffs.</p><p>• Identify and refer eligible homeowners for refinancing opportunities to the appropriate department.</p><p>• Conduct outbound collection activities on accounts with varying levels of delinquency, prioritizing those less than 30 days past due.</p><p>• Route calls to the appropriate internal teams based on escalation paths and customer needs.</p><p>• Meet and exceed performance metrics and service expectations.</p><p>• Utilize proprietary software systems effectively, providing feedback for system improvements.</p><p>• Collaborate with internal teams to ensure customer satisfaction and operational success.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Phoenix, Arizona. This role requires someone who is detail oriented, thrives in a fast-paced environment, and is committed to delivering exceptional service to customers. If you have experience in customer interactions, particularly in the mortgage servicing industry, and are eager to contribute to a collaborative team, we invite you to apply.<br><br>Responsibilities:<br>• Provide courteous and detail oriented assistance to customers, ensuring a positive experience in every interaction.<br>• Address customer inquiries related to website navigation, escrow, payoff processing, and other mortgage servicing needs.<br>• Refer eligible homeowners to the Originations department for refinancing opportunities.<br>• Conduct outbound collections activities on accounts with varying levels of delinquency, including those under 30 days past due.<br>• Utilize escalation protocols to route calls appropriately based on the nature of the inquiry.<br>• Meet or exceed performance metrics and service standards.<br>• Gain proficiency in internal software platforms and contribute suggestions for system improvements.<br>• Collaborate with team members and uphold high standards of service delivery.
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
We are looking for a dedicated Customer Success Specialist to join our team in Phoenix, Arizona. In this long-term contract position, you will play a key role in ensuring customer satisfaction and resolving inquiries with professionalism. This is an excellent opportunity to leverage your communication skills and contribute to a dynamic, client-focused environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Resolve customer concerns effectively and de-escalate challenging situations with professionalism.<br>• Collaborate with various departments to address customer needs and provide seamless support.<br>• Maintain accurate records of customer interactions and ensure all follow-up actions are completed.<br>• Utilize multiple browser platforms and tools to manage correspondence efficiently.<br>• Provide assistance tailored to mortgage-related inquiries and ensure compliance with company policies.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Deliver exceptional service while adhering to company standards and guidelines.<br>• Stay updated on industry practices and company offerings to better assist customers.<br>• Participate in team meetings and training sessions to enhance skills and knowledge.
We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.<br>• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.<br>• Make emergency announcements clearly and effectively in critical situations.<br>• Accurately determine the purpose of each call and route it to the appropriate department or individual.<br>• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.<br>• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.<br>• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.<br>• Assess caller needs and provide solutions with empathy and professionalism.<br>• Work collaboratively with team members to ensure seamless service delivery.
<p>We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions. This is a long-term contract position, offering the opportunity to work in a hybrid environment with four days in the office and one day at home.</p><p><br></p><p><strong>Summary:</strong></p><p>As a <strong>Small Business Help Desk Representative</strong>, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the <strong>NICE CXOne Phone Platform</strong>. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.</p><p><br></p><p>Strong phone skills are essential as you will manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is key—you will analyze inquiries, identify potential issues, and triage requests based on training and established guidelines.</p><p>You will also track and document all phone, email, and portal tickets in <strong>ServiceNow</strong>, ensuring thorough follow-up and resolution. This role is ideal for candidates who excel in phone-based customer service and possess strong analytical skills to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely customer service for incoming requests via phone in an automated call delivery environment (<strong>NICE CXOne</strong>).</li><li>Multi-task between incoming calls and email requests, meeting a turnaround time of <strong>12 business hours</strong>.</li><li>Track phone/email/portal tickets in <strong>ServiceNow</strong>.</li><li>Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution.</li><li>Meet <strong>First Level Resolution</strong> standards.</li><li>Coordinate end-to-end service with business partners when needed.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Work effectively in a team environment using professional interpersonal and communication skills.</li><li>Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards.</li><li>Utilize basic understanding of product underwriting guidelines.</li><li>Maintain performance standards in a fast-paced environment.</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Office Assistant to join our team in Scottsdale, Arizona. In this role, you will play a key part in creating a welcoming and supportive environment for both employees and visitors. From maintaining shared spaces to assisting with hospitality needs, your contributions will enhance the overall workplace experience. This position is Contract to long-term, offering a great opportunity for continued growth.<br><br>Responsibilities:<br>• Foster a positive and welcoming atmosphere by engaging with employees and visitors in shared spaces.<br>• Prepare and maintain coffee, tea, and beverage stations, ensuring they are clean, stocked, and visually appealing.<br>• Oversee the upkeep of breakrooms, kitchens, and shared areas, including routine cleaning and restocking supplies.<br>• Assist with beverage setups and hospitality arrangements for meetings and visitors.<br>• Track inventory levels for snacks, beverages, and supplies, ensuring timely restocking and organization.<br>• Support office celebrations and events by helping set up refreshments and contributing creative ideas.<br>• Conduct daily walkthroughs to ensure shared spaces are ready and well-maintained.<br>• Report maintenance or equipment issues promptly to the Office Manager.<br>• Provide light administrative support to HR, Facilities, or other departments as needed.
We are looking for a proactive and detail-oriented Administrative Assistant to join our team in Phoenix, Arizona. In this Contract to permanent position, you will play a key role in supporting daily operations and ensuring smooth communication across departments. This role requires exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Manage incoming calls and provide prompt, attentive assistance to callers.<br>• Deliver excellent customer service by addressing inquiries and resolving issues efficiently.<br>• Perform accurate data entry tasks to maintain organized and up-to-date records.<br>• Compose and respond to emails in a clear and concise manner.<br>• Handle both inbound and outbound calls with a focus on effective communication.<br>• Utilize Microsoft Excel, Word, PowerPoint, and Outlook to create reports, presentations, and manage schedules.<br>• Coordinate and schedule appointments while keeping calendars updated.<br>• Collaborate with team members to ensure timely completion of administrative tasks.<br>• Maintain confidentiality of sensitive information and adhere to company policies.
We are looking for a Vendor Relations Clerk I to join our team in Phoenix, Arizona. In this role, you will play a vital part in coordinating vendor activities, ensuring smooth operations, and maintaining accurate records. This is a long-term contract position with a hybrid schedule, combining remote work on Wednesdays and Thursdays with in-office responsibilities.<br><br>Responsibilities:<br>• Coordinate vendor activities to address customer requests, including equipment repairs and service needs.<br>• Record and maintain detailed documentation of incoming issues, ensuring timely follow-ups with vendors and clients to meet deadlines.<br>• Provide consistent updates to customers and internal systems, ensuring accuracy and timeliness.<br>• Resolve day-to-day vendor-related issues by collaborating with internal teams and external partners.<br>• Review and process vendor quotes and information, determining necessary actions such as ordering parts or coordinating services.<br>• Utilize systems to verify the accuracy of work orders, ensuring efficient processing and proper data for reporting and billing.<br>• Manage assigned orders to meet metrics and maintain accuracy while assisting other areas when required.<br>• Analyze existing processes to identify improvement opportunities and recommend solutions for enhanced efficiency.<br>• Communicate with external parties to resolve operational issues, including vendors and other outsourced companies.<br>• Support the onboarding process for new vendors, ensuring a seamless integration into operations.
<p>Local mortgage company in Chandler AZ looking for experienced customer service/collections specialist.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers via phone, email, and written correspondence to discuss outstanding balances.</li><li>Provide exceptional customer service by listening to concerns, answering questions, and offering solutions.</li><li>Negotiate payment arrangements within established guidelines.</li><li>Document all interactions accurately in the system.</li><li>Educate customers on payment options and account status.</li><li>Escalate complex issues to senior team members or supervisors as needed.</li><li>Maintain compliance with FDCPA and other relevant regulations.</li><li>Meet or exceed daily and monthly performance metrics (e.g., call volume, resolution rate).</li></ul>
We are looking for a detail-oriented and organized Receptionist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring smooth front desk operations and providing exceptional administrative support. This role requires strong communication skills, attention to detail, and a commitment to maintaining a welcoming and efficient workplace environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring they have a positive and attentive experience upon arrival.<br>• Manage the visitor sign-in process, distribute badges, and notify employees of guest arrivals.<br>• Answer, screen, and direct incoming calls efficiently while maintaining a courteous demeanor.<br>• Keep the reception area and lobby clean, organized, and presentable at all times.<br>• Handle incoming and outgoing mail and packages, ensuring timely distribution and preparation.<br>• Monitor office supplies inventory and coordinate restocking as necessary.<br>• Maintain shared spaces such as conference rooms and kitchens, ensuring they are clean and fully stocked.<br>• Assist with administrative tasks including scanning, filing, copying, and uploading documents into systems like Square 9.<br>• Coordinate meeting room reservations and prepare rooms for scheduled gatherings.<br>• Support internal office events and celebrations, including setup and coordination with employees and leadership.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
We are looking for a dedicated Property Administrator to join our team in Phoenix, Arizona. This is a long-term contract position offering a mix of in-office and remote work, with three days required onsite and two days remote each week. The ideal candidate will bring strong administrative skills, thrive in a fast-paced environment, and possess experience in the real estate industry.<br><br>Responsibilities:<br>• Review and respond daily to cases submitted through the customer service platform, ensuring prompt resolutions.<br>• Issue and manage work orders to vendors, verifying completion of tasks and maintaining service quality.<br>• Foster strong tenant relationships through clear, detail-oriented verbal and written communication.<br>• Maintain accurate records and documentation related to property management activities.<br>• Collaborate with vendors and contractors to oversee property maintenance and operational needs.<br>• Utilize property management software to track and manage leasing and maintenance activities.<br>• Ensure compliance with organizational policies and procedures in daily operations.<br>• Assist in preparing reports and presentations for management using Microsoft Office tools.<br>• Support the team with administrative tasks to ensure seamless property operations.<br>• Monitor and address tenant inquiries, ensuring a high standard of customer satisfaction.
We are looking for a skilled Desktop Support Analyst to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical assistance and troubleshooting support for desktop systems and related hardware. The ideal candidate will have expertise in managing workstations, Active Directory, and Windows 10 environments.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including hardware and software troubleshooting.<br>• Manage workstation configurations and ensure optimal performance.<br>• Administer Active Directory, including user account management and group policy updates.<br>• Perform desktop imaging and deployment to maintain consistency across the organization.<br>• Diagnose and resolve issues with Windows 10 operating systems.<br>• Collaborate with team members to ensure timely resolution of technical incidents.<br>• Maintain accurate documentation of support activities and system configurations.<br>• Assist with hardware upgrades and replacements as needed.<br>• Ensure compliance with company policies and security protocols.<br>• Offer guidance and training to end-users to improve their understanding of system functionality.
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our North Phoenix office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul><p><br></p>
<p>We are looking for a skilled AZ-Licensed Litigation Attorney with over five years of experience to join our mid-sized law firm client's dynamic legal team in Old Town Scottsdale, Arizona. The ideal candidate will handle diverse litigation matters, including contract disputes, real estate issues, tort cases, and commercial litigation. Some past experience with bankruptcy law is a plus. This is an in-office role with some flexibility for remote work. </p><p><br></p><p>Responsibilities:</p><p>• Manage all phases of civil litigation, from case initiation to resolution.</p><p>• Draft and file motions, briefs, and other legal documents with precision and attention to detail.</p><p>• Conduct thorough legal research and analysis to support case strategies.</p><p>• Handle discovery processes, including document reviews, depositions, and interrogatories.</p><p>• Represent clients effectively in court proceedings and negotiations.</p><p>• Provide strategic advice and counsel to clients on litigation matters.</p><p>• Collaborate with colleagues to develop case strategies and ensure successful outcomes.</p><p>• Utilize bankruptcy law expertise when applicable to support litigation cases.</p><p>• Maintain strong client relationships by delivering timely updates and exceptional service.</p><p>• Uphold the firm's high standards of professionalism and ethical practice.</p>
We are looking for a dedicated Receptionist to join our team in Phoenix, Arizona. In this role, you will be the first point of contact, ensuring visitors and employees are welcomed warmly while maintaining smooth day-to-day operations. This is a long-term contract position offering an excellent opportunity to showcase your organizational and communication skills.<br><br>Responsibilities:<br>• Warmly greet and assist visitors, providing clear directions and maintaining a detail oriented demeanor.<br>• Manage incoming and outgoing mail, packages, and courier services efficiently.<br>• Monitor lobby security by maintaining visitor logs and issuing badges as needed.<br>• Keep employee and department directories updated for easy access.<br>• Oversee the maintenance and inventory of the lobby, mailroom, and kitchenette areas.<br>• Handle various clerical tasks and special projects as assigned.<br>• Answer inbound calls promptly and direct them to the appropriate departments.<br>• Coordinate travel arrangements as required to support team operations.<br>• Ensure the reception area remains organized and presentable at all times.
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our Phoenix office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul><p><br></p>
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our Scottsdale office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul><p><br></p>
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our Glendale office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul>
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our North Scottsdale office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul><p><br></p>
<p>Our team is seeking a proactive and detail-oriented Accounts Receivable Clerk for our Peoria office. This temp-to-hire opportunity is perfect for candidates looking to grow their career in accounting while working in a collaborative environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send out invoices to clients</li><li>Post customer payments and process incoming checks, ACH, or wire transfers</li><li>Reconcile accounts receivable ledger and resolve billing discrepancies</li><li>Monitor customer accounts for overdue payments and follow up as needed</li><li>Maintain accurate and up-to-date records of all receivable transactions</li><li>Assist with month-end closing and reporting processes</li><li>Communicate with customers regarding payment inquiries or account issues</li><li>Support other accounting and finance team members with various tasks</li></ul><p><br></p>
<p>Our company is currently seeking a reliable Accounts Receivable Clerk for a temp-to-hire opportunity in Tempe. The Accounts Receivable Clerk will be responsible for invoicing, payment posting, account reconciliation, and supporting general accounting operations. Candidates should be comfortable working in a fast-paced environment and must be able to pass a background check prior to hire.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, verify, and process invoices for customers</li><li>Post payments, track receipts, and resolve discrepancies</li><li>Reconcile customer accounts and assist with collections as needed</li><li>Communicate professionally with customers to resolve billing issues</li><li>Support month-end close activities and produce aging reports</li><li>Maintain accurate records in both digital and paper formats</li></ul><p><br></p>
<p>Our company is currently seeking a reliable Accounts Receivable Clerk for a temp-to-hire opportunity in Tolleson. The Accounts Receivable Clerk will be responsible for invoicing, payment posting, account reconciliation, and supporting general accounting operations. Candidates should be comfortable working in a fast-paced environment and must be able to pass a background check prior to hire.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, verify, and process invoices for customers</li><li>Post payments, track receipts, and resolve discrepancies</li><li>Reconcile customer accounts and assist with collections as needed</li><li>Communicate professionally with customers to resolve billing issues</li><li>Support month-end close activities and produce aging reports</li><li>Maintain accurate records in both digital and paper formats</li></ul><p><br></p>
<p>Our company is currently seeking a reliable Accounts Receivable Clerk for a temp-to-hire opportunity in Chandler. The Accounts Receivable Clerk will be responsible for invoicing, payment posting, account reconciliation, and supporting general accounting operations. Candidates should be comfortable working in a fast-paced environment and must be able to pass a background check prior to hire.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, verify, and process invoices for customers</li><li>Post payments, track receipts, and resolve discrepancies</li><li>Reconcile customer accounts and assist with collections as needed</li><li>Communicate professionally with customers to resolve billing issues</li><li>Support month-end close activities and produce aging reports</li><li>Maintain accurate records in both digital and paper formats</li></ul><p><br></p>
