We are looking for a dedicated Customer Success Specialist to join our team in Phoenix, Arizona. In this long-term contract position, you will play a key role in ensuring customer satisfaction and resolving inquiries with professionalism. This is an excellent opportunity to leverage your communication skills and contribute to a dynamic, client-focused environment.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Resolve customer concerns effectively and de-escalate challenging situations with professionalism.<br>• Collaborate with various departments to address customer needs and provide seamless support.<br>• Maintain accurate records of customer interactions and ensure all follow-up actions are completed.<br>• Utilize multiple browser platforms and tools to manage correspondence efficiently.<br>• Provide assistance tailored to mortgage-related inquiries and ensure compliance with company policies.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Deliver exceptional service while adhering to company standards and guidelines.<br>• Stay updated on industry practices and company offerings to better assist customers.<br>• Participate in team meetings and training sessions to enhance skills and knowledge.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Phoenix, Arizona. This role requires someone who is detail oriented, thrives in a fast-paced environment, and is committed to delivering exceptional service to customers. If you have experience in customer interactions, particularly in the mortgage servicing industry, and are eager to contribute to a collaborative team, we invite you to apply.<br><br>Responsibilities:<br>• Provide courteous and detail oriented assistance to customers, ensuring a positive experience in every interaction.<br>• Address customer inquiries related to website navigation, escrow, payoff processing, and other mortgage servicing needs.<br>• Refer eligible homeowners to the Originations department for refinancing opportunities.<br>• Conduct outbound collections activities on accounts with varying levels of delinquency, including those under 30 days past due.<br>• Utilize escalation protocols to route calls appropriately based on the nature of the inquiry.<br>• Meet or exceed performance metrics and service standards.<br>• Gain proficiency in internal software platforms and contribute suggestions for system improvements.<br>• Collaborate with team members and uphold high standards of service delivery.
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
<p>We are looking for a dedicated Small Business Help Desk Representative to join our team in Jersey City, New Jersey. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions. This is a long-term contract position, offering the opportunity to work in a hybrid environment with four days in the office and one day at home.</p><p><br></p><p><strong>Summary:</strong></p><p>As a <strong>Small Business Help Desk Representative</strong>, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment using the <strong>NICE CXOne Phone Platform</strong>. You will be the first point of contact for both external and internal customers, handling a variety of requests and providing first-level technical assistance and problem-solving over the phone.</p><p><br></p><p>Strong phone skills are essential as you will manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is key—you will analyze inquiries, identify potential issues, and triage requests based on training and established guidelines.</p><p>You will also track and document all phone, email, and portal tickets in <strong>ServiceNow</strong>, ensuring thorough follow-up and resolution. This role is ideal for candidates who excel in phone-based customer service and possess strong analytical skills to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide timely customer service for incoming requests via phone in an automated call delivery environment (<strong>NICE CXOne</strong>).</li><li>Multi-task between incoming calls and email requests, meeting a turnaround time of <strong>12 business hours</strong>.</li><li>Track phone/email/portal tickets in <strong>ServiceNow</strong>.</li><li>Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution.</li><li>Meet <strong>First Level Resolution</strong> standards.</li><li>Coordinate end-to-end service with business partners when needed.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Work effectively in a team environment using professional interpersonal and communication skills.</li><li>Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards.</li><li>Utilize basic understanding of product underwriting guidelines.</li><li>Maintain performance standards in a fast-paced environment.</li></ul><p><br></p>
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients by managing a high volume of calls with efficiency and compassion. This is a long-term contract position ideal for someone who thrives in fast-paced environments and has a passion for helping others.<br><br>Responsibilities:<br>• Respond to incoming calls promptly, ensuring each caller is treated with care and respect.<br>• Accurately route calls to the appropriate departments or individuals based on the caller's needs.<br>• Monitor and respond to emergency codes, alarms, and life safety events, ensuring swift and effective action.<br>• Make emergency announcements while adhering to established protocols and maintaining composure.<br>• Utilize telecommunications systems and software proficiently to manage call operations effectively.<br>• Maintain confidentiality and demonstrate cultural sensitivity when communicating with diverse patient populations.<br>• Ensure proper use of communication tools to facilitate understanding and collaboration within the healthcare environment.<br>• Handle high call volumes, averaging 300+ calls per shift, while maintaining a positive and detail-oriented attitude.<br>• Escalate issues or concerns when necessary to ensure patient safety and satisfaction.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>Title: Accounts Payable Specialist</p><p>Location: Scottsdale, AZ 85251</p><p>Compensation: $60K-$70K</p><p><br></p><p>We are seeking an Accounts Payable Specialist with 2+ years of hands-on experience who is looking to grow their skills and career in a progressive professional services environment. This is a dynamic role that combines hands-on accounting execution with direct career mentorship and development! If you are detail-oriented, highly organized, and thrive in a fast-paced setting, we want to hear from you!</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage invoices and perform 2- or 3-way matches (invoice, PO, receipt).</li><li>Process payments including weekly runs (ACH, check, wire) and urgent/off-cycle payments.</li><li>Reconcile payment batches and ensure compliance with payment terms and cash flow priorities.</li><li>Serve as primary vendor contact for inquiries, documentation, and issue resolution.</li><li>Maintain vendor master data and enforce approval workflows.</li><li>Audit staff expense reports for policy compliance and correct coding.</li><li>Collaborate with attorneys and practice managers on matter-specific costs and reimbursements.</li><li>Perform month-end AP reconciliations and prepare aging reports and accruals.</li><li>Assist with cash forecasting and AP KPIs (e.g., Days Payable Outstanding).</li><li>Ensure trust/retainer compliance and prevent commingling of client trust funds.</li><li>Support law firm accounting standards and ethical rules.</li><li>Prepare vendor statements and assist with annual 1099 filings.</li><li>Coordinate with internal accounting team on audits and year-end tax support.</li></ul><p><br></p><p><br></p>
<p>Position: Payroll Specialist</p><p>Location: Glendale, AZ (85009) Fully Onsite</p><p>Compensation: $70K-$80K</p><p><br></p><p>Are you passionate about precision, numbers, and making sure everyone gets paid accurately and on time? Do you thrive in a fast-paced environment where your attention to detail and problem-solving skills make a real impact? If so, we have an exciting opportunity for you!</p><p><br></p><p>We’re looking for a Payroll Specialist to join out client and play a key role in ensuring smooth and accurate payroll processing for their valued employees. This is more than just a job—it’s a chance to be part of a collaborative, supportive team that values integrity, accuracy, and continuous improvement with a runway for career progression and leadership in the very near future!</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process weekly, bi-weekly, monthly, and year-end payroll for exempt and non-exempt employees.</li><li>Review timesheets and wage computations to identify and resolve discrepancies</li><li>Verify attendance, hours worked, and pay adjustments</li><li>Issue accurate and timely paychecks and pay stubs</li><li>Calculate wages, deductions, and retroactive pay adjustments</li><li>Input RO’s weekly and generate monthly commission checks</li><li>Track employee leave (vacation, personal, sick time)</li><li>Assign hours to appropriate jobs/ROs and adjust wage rates as needed</li><li>Calculate and submit payroll and unemployment taxes to federal and state agencies</li><li>Prepare and submit weekly certified payroll reports; maintain job logs</li><li>Generate and distribute annual W-2 forms</li><li>Provide guidance to employees and managers on payroll, tax, benefits, and garnishments</li><li>Support Payroll Supervisor with benefits reports and general ledger reconciliations</li><li>Stay current on payroll-related laws and regulations</li><li>Ensure compliance with local, state, and federal requirements (e.g., workers comp, garnishments)</li><li>Interpret payroll policies and resolve employee inquiries</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced Consumer Bankruptcy Attorney to join our client's reputable legal team in Phoenix, Arizona. This role offers the opportunity to work primarily on Chapter 7 and Chapter 13 bankruptcy cases, contributing to impactful legal solutions for clients. The position includes a competitive salary, and a comprehensive benefits package. This is an in-office / hybrid position.</p><p><br></p><p>Responsibilities:</p><p>• Handle Chapter 7 and Chapter 13 bankruptcy cases from initial consultation through resolution.</p><p>• Draft and file motions, briefs, and other legal documents relevant to bankruptcy proceedings.</p><p>• Conduct thorough discovery processes to gather and analyze necessary information.</p><p>• Represent clients in court hearings and other legal proceedings.</p><p>• Provide expert legal advice to clients regarding bankruptcy options and strategies.</p><p>• Collaborate with colleagues to develop case strategies and ensure compliance with legal standards.</p><p>• Stay updated on bankruptcy laws and regulations to provide accurate guidance.</p><p>• Negotiate on behalf of clients to reach favorable resolutions in bankruptcy cases.</p><p>• Manage case files and maintain detailed records of all legal activities.</p>
<p>We are looking for an experienced attorney with a minimum of five years of medical malpractice litigation expertise to join our mid-sized Plaintiff's law firm team in Phoenix, Arizona. This position offers an opportunity to work with a dynamic plaintiff-focused law firm, handling complex civil cases and advocating for clients in need. The ideal candidate will bring strong litigation skills, a passion for justice, and a proven ability to manage cases from initiation to resolution.</p><p><br></p><p>Responsibilities:</p><p>• Represent clients in medical malpractice cases, ensuring thorough preparation and advocacy in all stages of litigation.</p><p>• Draft legal motions, briefs, and other required documents with precision and attention to detail.</p><p>• Conduct comprehensive discovery processes, including depositions and interrogatories, to build strong cases.</p><p>• Collaborate with a dedicated legal team to strategize and execute effective case plans.</p><p>• Analyze medical records and expert opinions to support claims and develop persuasive arguments.</p><p>• Negotiate settlements where appropriate, while maintaining a focus on the best interests of the client.</p><p>• Prepare for and participate in trials, presenting evidence and arguments in court.</p><p>• Stay current on legal trends and updates in medical malpractice litigation to strengthen case strategies.</p><p>• Communicate effectively with clients, providing clear guidance and updates throughout the legal process.</p>
We are looking for a dedicated Receptionist to join our team in Phoenix, Arizona. In this role, you will be the first point of contact, ensuring visitors and employees are welcomed warmly while maintaining smooth day-to-day operations. This is a long-term contract position offering an excellent opportunity to showcase your organizational and communication skills.<br><br>Responsibilities:<br>• Warmly greet and assist visitors, providing clear directions and maintaining a detail oriented demeanor.<br>• Manage incoming and outgoing mail, packages, and courier services efficiently.<br>• Monitor lobby security by maintaining visitor logs and issuing badges as needed.<br>• Keep employee and department directories updated for easy access.<br>• Oversee the maintenance and inventory of the lobby, mailroom, and kitchenette areas.<br>• Handle various clerical tasks and special projects as assigned.<br>• Answer inbound calls promptly and direct them to the appropriate departments.<br>• Coordinate travel arrangements as required to support team operations.<br>• Ensure the reception area remains organized and presentable at all times.
