<p><strong>Position: Customer Service - Worksite Representative (Contract-to-Hire)</strong></p><p><strong>Location:</strong> 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027</p><p><strong>Type:</strong> Onsite Training → Hybrid (3 days onsite / 2 days remote once proficient)</p><p><strong>Training Schedule:</strong> 7–8 weeks, <strong>40 hours per week</strong>, 100% onsite</p><p><strong>Hours:</strong> Must be able to work any shift between <strong>7:30 AM – 6:00 PM CT</strong></p><p><strong>Interview Process:</strong> Potential 2 rounds (initial virtual, second onsite)</p><p><strong>Opportunity Type:</strong> Temp‑to‑Perm</p><p><strong>Tentative Hourly Rate:</strong> $20 per hour</p><p> </p><p><strong>Position Overview</strong></p><p>The Worksite Representative serves as the first point of contact for policyholders, addressing inquiries with professionalism, empathy, and a strong customer‑focused approach. In this role, you will handle inbound calls, assist with claim intake, provide policy information, and support customers with troubleshooting self‑service tools. This position requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, metrics-driven environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Call Handling</strong></p><ul><li>Answer incoming calls and assist policyholders with insurance product information.</li><li>Respond to client questions regarding policy status, claims, billing, or service-related issues.</li><li>Perform claim intake and document information accurately according to departmental guidelines.</li><li>Help customers troubleshoot basic technical issues related to online or self‑service tools.</li><li>Transfer calls to appropriate sales teams when needed to support APV revenue growth.</li></ul><p><strong>Service Quality & Compliance</strong></p><ul><li>Consistently meet or exceed departmental KPIs including quality, handle time, after‑call work, and overall performance metrics.</li><li>Follow established guidelines, policies, and procedures to ensure accuracy and compliance.</li></ul><p><strong>Team Collaboration & Process Support</strong></p><ul><li>Support organizational improvements by providing feedback to leadership.</li><li>Participate in a high‑energy team environment and uphold the company’s core values including empathy, ownership, and problem‑solving.</li></ul><p><strong>Flexibility & Additional Duties</strong></p><ul><li>Expected to work any shift that falls within the <strong>7:30 AM – 6:00 PM CT</strong> operating window.</li><li>Willingly take on additional responsibilities as assigned.</li></ul><p> </p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring excellent communication and support for our clients, including veterans and their families. This role requires strong organizational skills, attention to detail, and a commitment to delivering empathetic and efficient service.<br><br>Responsibilities:<br>• Provide clear and compassionate communication to veterans, their surviving spouses, and family members.<br>• Explain processes, required documentation, and timelines to clients in a user-friendly manner.<br>• Schedule consultations and manage follow-up appointments effectively.<br>• Maintain consistent updates with clients regarding the status of their claims.<br>• Organize and prepare client files for submission of benefits applications.<br>• Assist in collecting necessary documentation, such as medical records, financial information, and military service records.<br>• Ensure all forms and documents are accurate and complete before review.<br>• Safeguard confidential records and comply with privacy regulations.<br>• Track deadlines and oversee case progress within internal systems.<br>• Support case management by monitoring claim timelines and preparing documentation for submission.
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
<p>We are looking for a dedicated Medical Billing Specialist to join our team in Phoenix, Arizona. This position requires experience with EZClaim and involves managing specialized billing processes for Medicaid within a homecare setting. This is a Contract position, offering the opportunity for a long-term career with our organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage Medicaid billing for a targeted segment of codes within the homecare industry.</p><p>• Utilize EZClaim software to track client services and export data for invoice generation.</p><p>• Consolidate invoices from multiple service providers into a unified billing structure for accuracy.</p><p>• Identify and resolve discrepancies in QuickBooks, ensuring financial records align with actual sales.</p><p>• Maintain subsidiary ledgers and ensure proper flow of information between EZClaim and QuickBooks.</p><p>• Generate and analyze financial reports using QuickBooks Desktop Enterprise.</p><p>• Collaborate with remote team members to address billing and reporting challenges.</p><p>• Improve efficiency and accuracy in financial processes related to client services.</p><p>• Ensure compliance with billing regulations and financial reporting standards.</p><p>• Assist in troubleshooting software issues and optimizing system performance.</p>
We are looking for a detail-oriented Cost Clerk to join our team in Phoenix, Arizona, on a contract basis. This role involves collaborating with multiple departments, including accounting and warehouse operations, to ensure accurate inventory control and data management. The ideal candidate will bring strong organizational skills and the ability to handle data entry tasks efficiently while maintaining high levels of accuracy.<br><br>Responsibilities:<br>• Verify daily receiving batches upon receipt from the warehouse and ensure proper documentation.<br>• Update and maintain the Arizona Daily Receiving Log to ensure accurate tracking.<br>• Conduct bi-monthly audits of the Receiving Log and resolve any identified issues.<br>• Organize, archive, and number daily receiving packets for easy retrieval.<br>• Identify and address discrepancies related to claims and receiving breaks.<br>• Process inventory adjustments and coordinate code-to-code movements and layer adjustments with validation from the Staff Accountant.<br>• Log sample items received in the distribution center warehouse.<br>• Scan and archive transfer invoices for future reference.<br>• Assist receivers with necessary documentation and support as required.<br>• Perform additional tasks as assigned to support departmental goals.
