<ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $21/per hour</strong></li></ul><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this long-term position, you will play a key role in providing exceptional service to customers while working collaboratively with team members and business partners. This opportunity includes comprehensive on-site training for 7-8 weeks, followed by ongoing work with potential for a transition to permanent placement.<br><br>Responsibilities:<br>• Handle customer inquiries promptly, accurately, and professionally, ensuring their requests are addressed effectively.<br>• Build strong rapport with customers by providing compassionate and respectful responses that consistently meet their expectations.<br>• Navigate and utilize multiple systems and applications to research and resolve customer inquiries efficiently.<br>• Maintain high performance standards and ensure quality in every interaction.<br>• Develop an understanding of personal lines insurance principles and the products offered by the company.<br>• Collaborate with colleagues and business partners to deliver a positive experience for every customer.<br>• Adhere to a scheduled 40-hour work week, with flexibility to work overtime and weekends as needed.<br>• Assist with special projects and tasks as assigned to support team goals.<br>• Complete additional duties and responsibilities as required by the role.
We are looking for a dedicated Medical Billing Specialist to join our team in Scottsdale, Arizona. This is a Contract to permanent position, offering an excellent opportunity for individuals with expertise in medical billing and coding to contribute to patient care and operational efficiency. The role will involve managing billing processes, insurance claims, and patient payment collections, ensuring accuracy and compliance.<br><br>Responsibilities:<br>• Process medical bills and claims accurately, ensuring compliance with insurance policies and regulations.<br>• Handle patient payment collections, including insurance and cash transactions, in a detail-oriented manner.<br>• Collaborate with insurance companies to resolve billing issues and ensure timely reimbursement.<br>• Collect and verify patient information at the front desk to facilitate smooth billing processes.<br>• Maintain detailed records of billing activities and patient transactions for audit purposes.<br>• Communicate effectively with patients regarding billing inquiries and payment options.<br>• Utilize medical billing software to streamline and manage billing operations.<br>• Support the front desk by guiding patients and managing administrative tasks.<br>• Ensure all billing operations adhere to healthcare regulations and standards.<br>• Work closely with the physical therapy team to align billing practices with patient care.
<p>We are looking for an organized and detail-oriented Billing Clerk to join our team in Phoenix, Arizona. In this role, you will play a key part in handling customer invoices, ensuring billing accuracy, and maintaining the integrity of financial records. This is a long-term contract position with a hybrid schedule (1-day remote), with an initial training period conducted entirely on-site.</p><p><br></p><p>Responsibilities:</p><p>• Generate customer invoices with accuracy and attention to detail, ensuring compliance with established procedures.</p><p>• Review and analyze customer accounts to verify accurate billing and resolve discrepancies as needed.</p><p>• Conduct data integrity checks and investigate any questionable items prior to finalizing invoices.</p><p>• Compile and validate revenue data, collaborating with team members to ensure precision.</p><p>• Create and revise manual invoices as required to meet unique customer needs.</p><p>• Research and address customer billing issues, including adjustments and credit balances.</p><p>• Process refund requests and billing adjustments in accordance with company policies.</p><p>• Utilize billing systems and tools effectively to perform tasks efficiently and with minimal supervision.</p><p>• Collaborate with team members to support ongoing improvements in billing processes.</p><p>• Adhere to company controls and procedures to ensure compliance with financial regulations.</p>
We are looking for a detail-oriented Medical Billing Coder to join our team in Phoenix, Arizona, on a long-term contract basis. In this role, you will play a key part in ensuring accurate coding and billing processes within the healthcare revenue cycle. Collaborating with internal teams and external partners, you will work to identify and resolve coding issues while implementing solutions that enhance the overall efficiency of billing operations.<br><br>Responsibilities:<br>• Assign appropriate and accurate codes while adhering to government and insurance regulations.<br>• Analyze and correct errors, discrepancies, or missing information in claim documentation.<br>• Provide guidance to the Revenue Cycle team on selecting appropriate ICD, CPT, and HCPCS codes for accurate billing and reimbursement.<br>• Review and validate documentation to ensure it supports diagnoses, procedures, and treatments.<br>• Keep team members informed of updates to coding standards, systems, and procedures through meetings and written communications.<br>• Recommend alternative coding methods to address challenges and improve processes.<br>• Develop and implement protocols to troubleshoot and enhance coding reviews and modifications.<br>• Collaborate with cross-functional teams to drive continuous improvement in billing and coding systems.<br>• Maintain consistent attendance and perform additional duties as needed.
