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18 results for Purchasing Manager in Philadelphia, PA

Strategic Sourcing Manager
  • Princeton, NJ
  • onsite
  • Temporary
  • 45.00 - 55.00 USD / Hourly
  • <p>Are you a seasoned sourcing professional ready to make an impact within the pharmaceutical and life sciences sectors? Robert Half is seeking a <strong>Strategic Sourcing Manager</strong> for a 6-month contract role based <strong>hybrid onsite (3 days a week)</strong> in <strong>Princeton, NJ</strong>. In this role, you will lead procurement strategies for both direct and indirect categories, driving supplier optimization, cost efficiencies, and compliance with industry regulations.</p><p>This position offers a great opportunity to bring your expertise in sourcing, negotiation, and stakeholder collaboration to an organization focused on delivering measurable value and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and execute strategic sourcing plans across direct categories (e.g., APIs, packaging) and indirect categories (e.g., transportation, laboratory supplies).</li><li>Lead supplier negotiations to secure favorable terms, reduce risks, and improve service levels.</li><li>Partner with cross-functional teams, including manufacturing, quality, and regulatory departments, to align procurement strategies with organizational objectives.</li><li>Monitor supplier performance and analyze market trends to identify opportunities for cost savings and innovation.</li><li>Create, review, and manage vendor contracts, ensuring compliance with internal policies and regulatory standards.</li><li>Conduct benchmarking and leverage market intelligence to drive procurement decisions and strategic category improvements.</li><li>Foster supplier relationships to align with business goals while addressing challenges proactively.</li><li>Track and report on KPIs to measure the results of sourcing initiatives and cost savings.</li><li>Manage RFQs, RFIs, and RFPs by developing specifications and scopes of work.</li><li>Ensure vendors comply with industry regulations (e.g., GxPs) while maintaining operational and financial efficiency.</li></ul><p><br></p>
  • 2025-10-02T15:39:12Z
Purchasing Agent
  • Orefield, PA
  • onsite
  • Temporary
  • - USD / Hourly
  • <p>We are looking for a skilled Purchasing Agent to join our team in Orefield, Pennsylvania. This position is offering the opportunity to manage procurement processes and contribute to the efficient operation of purchasing activities. The ideal candidate will bring expertise in buying processes, material acquisition, and a strong command of Microsoft Excel to ensure smooth coordination and accurate recordkeeping.</p><p><br></p><p>Responsibilities:</p><p>• Review and approve all requisitions for purchase orders to ensure compliance with organizational guidelines.</p><p>• Prepare, finalize, and distribute purchase orders in a timely and efficient manner.</p><p>• Manage the process of obtaining and evaluating quotes and bids under the direction of the Business Administrator.</p><p>• Oversee the consumable bid process to secure competitive pricing and quality products.</p><p>• Prepare manual checks for various transactions as needed.</p><p>• Reconcile bank statements to maintain accurate financial records.</p><p>• Coordinate replenishment activities for the Distribution Center to ensure adequate stock levels.</p><p>• Maintain and update product catalogs within the organization’s systems.</p><p><br></p><p>For immediate consideration, please apply directly to job posting or call 610-882-1600</p><p><br></p>
  • 2025-11-03T14:14:07Z
Purchasing Agent
  • Reading, PA
  • remote
  • Temporary
  • 25.00 - 30.00 USD / Hourly
  • <p>We are looking for <strong>Purchasing Agents </strong>to join our client's team in Reading, PA for long term contract.<b> </b>As a Purchasing Agent, you are<b> </b>responsible for sourcing, negotiating, and procuring materials, goods, and services required by an organization. They collaborate with vendors and suppliers to ensure timely delivery, maintain cost-effectiveness, and uphold quality standards. The Purchasing Agent plays a critical role in maintaining inventory levels and supporting operational needs in alignment with company goals. </p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Research and identify potential suppliers and vendors for necessary goods and services.</li><li>Evaluate products, negotiate pricing, terms, and contracts with vendors to secure the best deals within budget constraints.</li><li>Issue purchase orders and monitor delivery schedules to ensure timely receipt of goods and services.</li><li>Maintain accurate purchasing records, including documentation of contracts, invoices, and supplier performance.</li><li>Develop and sustain relationships with vendors to foster long-term collaborations.</li><li>Monitor inventory levels and collaborate with other departments to forecast procurement needs.</li><li>Ensure all purchases comply with company policies, standards, and regulatory requirements.</li><li>Address and resolve any issues with shipments, delays, or defective goods.</li><li>Provide regular reports on purchasing activities, cost savings, and opportunities for process improvement.</li></ul><p>If interested, please send resume to Marcella marcella.pachuilo@roberthalf com</p>
  • 2025-10-22T12:23:53Z
Buyer
  • Bethlehem, PA
  • onsite
  • Temporary
  • - USD / Hourly
  • <p><strong>Buyer </strong></p><p><br></p><p>We are looking for a skilled Buyer to join our team on a contract basis in Bethlehem, Pennsylvania. The ideal candidate will play a key role in managing commodities, supplier relationships, and contract execution while contributing as a valued member of the leadership team.</p><p><br></p><p><strong>Responsibilities of Buyer </strong></p><ul><li>Manage assigned commodities, ensuring cost-effectiveness, quality, and timely delivery</li><li>Develop and maintain relationships with suppliers to optimize performance and support production needs</li><li>Negotiate and manage contracts, including renewals and performance evaluations</li><li>Collaborate with cross-functional teams, including operations, engineering, and finance</li><li>Provide strategic input as part of the leadership team to support business objectives and continuous improvement initiatives</li><li>Monitor market trends and supply chain risks to develop sourcing strategies</li></ul><p><br></p>
  • 2025-10-22T15:14:07Z
Procurement Manager
  • Eddystone, PA
  • onsite
  • Permanent
  • 90000.00 - 100000.00 USD / Yearly
  • <p>Robert Half is looking for a Procurement Manager to oversee and optimize the acquisition of goods and services for our client's operational needs. This Procurement Manager role requires a commitment to ethical practices, compliance with regulations, and fostering transparency in procurement processes. The ideal candidate will ensure timely and cost-effective purchasing while maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and implement procurement strategies that align with operational goals and organizational objectives.</li><li>Manage all procurement activities, including sourcing, tendering, contract negotiations, and supplier relations.</li><li>Evaluate and select vendors through standardized processes that prioritize quality, cost-effectiveness, and ethical practices.</li><li>Conduct risk assessments for procurement processes and supplier relationships, addressing potential challenges proactively.</li><li>Monitor and improve procurement performance using key performance indicators (KPIs).</li><li>Ensure adherence to legal, regulatory, and internal compliance standards in all purchasing activities.</li><li>Build and maintain strong relationships with suppliers, fostering long-term partnerships while avoiding conflicts of interest.</li><li>Regularly audit procurement activities to identify areas for improvement and ensure consistency.</li></ul>
  • 2025-10-17T15:44:25Z
IT Contract Lead
  • Warren, NJ
  • onsite
  • Permanent
  • 130000.00 - 140000.00 USD / Yearly
  • <p><strong>Overview:</strong></p><p> The IT Contracts and Assets Lead plays a key role in managing IT procurement, vendor contracts, and asset oversight to ensure compliance, efficiency, and strategic alignment. This individual partners with IT leadership, Finance, and Procurement teams to uphold corporate policies, support vendor negotiations, and maintain accurate documentation of all contracts and related activities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Procurement & Compliance:</strong></p><ul><li>Ensure IT procurement activities comply with internal policies and Delegation of Authority (DOA) guidelines.</li><li>Act as liaison between IT, Finance, and Procurement to streamline purchasing processes.</li><li>Monitor vendor engagements and flag non-compliance risks.</li></ul><p><strong>Contract Management:</strong></p><ul><li>Oversee the full lifecycle of vendor contracts, including review and renewal of Master Service Agreements (MSAs), Statements of Work (SOWs), and change orders.</li><li>Support vendor negotiations to secure favorable terms aligned with organizational goals.</li><li>Identify opportunities to consolidate or renegotiate agreements for cost optimization.</li></ul><p><strong>Asset & Repository Management:</strong></p><ul><li>Maintain a centralized repository for all IT contracts, revisions, and Capital Authorization Requests (CARs).</li><li>Track capital and operational expenses related to procurement.</li><li>Develop reports for contract status, asset usage, and compliance metrics.</li></ul><p><strong>Stakeholder Collaboration:</strong></p><ul><li>Work closely with IT leadership to align procurement and contract strategies with business needs.</li><li>Provide subject matter expertise and guidance on best practices in IT contracting.</li><li>Report regularly on compliance, vendor performance, and procurement outcomes.</li></ul><p><strong>Risk Management & Reporting:</strong></p><ul><li>Identify and mitigate contract risks such as vague deliverables or unfavorable terms.</li><li>Monitor and report on KPIs such as contract timelines, compliance rates, and vendor effectiveness.</li></ul><p><br></p><p><strong>Additional Expectations:</strong></p><ul><li>Operates independently, with responsibility for executing procurement strategies and overseeing contract compliance.</li><li>Strong focus on cost savings, process improvement, and risk mitigation.</li><li>Builds and maintains collaborative relationships across IT, Finance, Procurement, and external partners.</li></ul><p><br></p>
  • 2025-10-02T15:18:54Z
Technical Engineer
  • Willow Grove, PA
  • onsite
  • Temporary
  • - USD / Hourly
  • We are looking for a skilled Technical Engineer to specialize in the configuration, optimization, and support of the Coupa platform. This role focuses on supplier enablement and integrations, requiring expertise in cXML protocols and procurement workflows. This is a long-term contract position based in Willow Grove, Pennsylvania.<br><br>Responsibilities:<br>• Configure and maintain Coupa modules such as Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.<br>• Manage system settings, user roles, approval workflows, and custom fields to ensure platform efficiency.<br>• Collaborate with stakeholders to gather requirements and implement enhancements tailored to business needs.<br>• Monitor system performance, troubleshoot technical issues, and provide ongoing support.<br>• Lead supplier onboarding processes, ensuring smooth integration into the Coupa platform.<br>• Design, implement, and support cXML-based integrations for purchase orders, invoices, and catalogs.<br>• Coordinate testing and validation of cXML transactions between suppliers and internal teams.<br>• Maintain detailed documentation for integration specifications and onboarding procedures.<br>• Work closely with Procurement, Finance, and IT teams to align system capabilities with organizational goals.<br>• Provide training and support to end-users and suppliers, while staying up-to-date with Coupa updates and industry best practices.
  • 2025-10-15T14:23:56Z
Risk Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Robert Half has teamed up with a thriving, financial services client on their search for a thorough, Risk Manager with proven experience conducting risk assessments. As the Risk Manager, you will access the company’s risk exposure and identify mitigating risks within the organization as well as conduct thorough scenario analyses to understand the impact of identified risks on the organization, collaborate with internal departments on the company’s risk profile, oversee compliance, assist with special projects on model risk management, and support the operational risk management team as needed. The ideal candidate for this role should have prior experience in risk management, compliance or related fields.</p><p><br></p><p>The duties as a Risk Manager are:</p><p>·      Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company</p><p>·      Performing a risk evaluation: Evaluating the organization’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements</p><p>·      Establishing the level of risk the company are willing to take</p><p>·      Preparing risk management and insurance budgets</p><p>·      POC for internal departments regarding risk exposure</p><p>·      Implementing health and safety measures, and purchasing insurance</p><p>·      Conduct policy and compliance audits</p><p>·      Maintaining records of insurance policies and claims</p><p>·      Reviewing any new major contracts or internal business proposals</p><p>·      Building risk awareness amongst staff by providing support and training within the company</p>
  • 2025-10-24T19:09:00Z
Supply Chain Supervisor
  • Philadelphia, PA
  • onsite
  • Permanent
  • 100000.00 - 120000.00 USD / Yearly
  • <p>Robert Half is seeking a Supply Chain Supervisor to join our client's team based in the Greater Philadelphia area. The chosen Supply Chain Supervisor candidate will be instrumental in managing and controlling all aspects of our manufacturing supply chain, from purchasing and logistics to warehousing. This Supply Chain Supervisor role will involve maintaining systems for recording and controlling stock levels, preparing regular plans for material ordering, and managing the integrity of our warehouse operations.</p><p><br></p><p>Responsibilities:</p><ul><li>Monitor customer accounts and take appropriate action when necessary</li><li>Develop a regular plan for ordering materials and discuss these plans with senior management</li><li>Investigate the price and availability of materials in line with scheduled demand</li><li>Maintain an approved list of suppliers and place timely orders with these vendors</li><li>Verify order confirmations from vendors to ensure all conditions match those on the purchase orders</li><li>Oversee the delivery schedule of materials according to orders confirmed by vendors</li><li>Ensure all established prices, quality, and delivery commitments are met</li><li>Verify receipt documents and liaise with the accounts department to ensure compliance with company procedures</li><li>Manage the integrity and order of the raw material, packaging, and finished goods stocks within the warehouse</li><li>Oversee the system and procedures of warehouse operations to ensure smooth handling and movement of materials</li><li>Manage inbound and outbound freight services to maintain raw material and packaging supplies and customer service</li></ul><p><br></p>
  • 2025-10-31T13:14:04Z
Order Management Specialist
  • Upper Chichester, PA
  • onsite
  • Permanent
  • 40000.00 - 45000.00 USD / Yearly
  • <p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment.  The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
  • 2025-10-13T20:13:45Z
Merchandising Manager
  • Old Bridge, NJ
  • onsite
  • Permanent
  • 85000.00 - 125000.00 USD / Yearly
  • <p>Our client is looking for an experienced Merchandising Manager to join their team in the Old Bridge, New Jersey area. In this role, you will oversee strategic planning, execution, and income objectives for assigned grocery categories. Your efforts will focus on optimizing sales, managing vendor relationships, and ensuring alignment with business goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and achieve budget objectives, including sales targets, gross profit margins, and promotional income for assigned categories.</p><p>• Lead negotiations with vendors and brokers to secure competitive pricing, promotional programs, and contracts.</p><p>• Plan and implement weekly promotional campaigns, including creating competitive ads and accurate sales forecasts.</p><p>• Prepare and present materials for committee meetings, such as competitive ad reviews, promotional price points, and new product proposals.</p><p>• Conduct market research to analyze trends, competitor strategies, and category performance for informed decision-making.</p><p>• Maintain and optimize product assortments by managing item setup, cost accuracy, and inventory updates.</p><p>• Resolve vendor billing issues efficiently, ensuring accurate and timely processing of invoices and payments.</p><p>• Monitor and maintain gross profit margin targets in alignment with quarterly goals.</p><p>• Perform regular pricing reviews to ensure competitiveness in the market.</p><p>• Collaborate with vendors and attend industry events to negotiate deals and secure promotions for the organization.</p>
  • 2025-10-28T20:34:28Z
Procurement Systems Manager
  • Princeton, NJ
  • onsite
  • Temporary
  • 45.00 - 55.00 USD / Hourly
  • <p>We are looking for a skilled Procurement Systems Manager to join our team in Princeton, New Jersey. This long-term contract position requires a strategic and detail-oriented individual who can act as the key liaison between Procurement, Supply Chain, IT, and external vendors. The role focuses on managing, enhancing, and supporting procurement and supply chain systems to drive efficiency and optimization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation and upgrades of procurement and supply chain platforms, ensuring seamless integration and functionality.</p><p>• Collaborate with IT teams and external vendors to translate business needs into technical solutions.</p><p>• Manage multiple projects simultaneously, maintaining adherence to timelines, budgets, and deliverables.</p><p>• Facilitate cross-functional meetings to drive accountability and foster collaboration among teams.</p><p>• Monitor vendor service level agreements related to procurement systems and tools.</p><p>• Conduct user acceptance testing and coordinate testing efforts across stakeholders.</p><p>• Develop and maintain accurate system documentation, user guides, and training materials.</p><p>• Identify opportunities for process improvement and implement system optimizations.</p><p>• Provide training sessions to end-users and stakeholders to ensure effective utilization of systems.</p><p>• Troubleshoot system-related issues and coordinate resolutions with IT and vendor teams.</p>
  • 2025-10-17T17:38:46Z
Contracts Administrator
  • Philadelphia, PA
  • remote
  • Temporary
  • 28.50 - 35.00 USD / Hourly
  • <p>We are looking for a part-time Contracts Administrator to join our team in Philadelphia, Pennsylvania. This contract position will focus on overseeing vendor relationships, ensuring compliance with established policies, and managing administrative tasks related to contracts. The ideal candidate will bring expertise in contract management and vendor coordination to support our operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Manage vendor relationships, including communication, performance tracking, and issue resolution.</p><p>• Oversee contract administration tasks, ensuring compliance with company policies and industry standards.</p><p>• Coordinate contract documentation, review terms, and support contract negotiations.</p><p>• Utilize software tools such as Costpoint and Deltek to streamline contract processes.</p><p>• Ensure adherence to DCAA compliance standards in all contract-related activities.</p><p>• Maintain accurate records and documentation for contracts and vendor agreements.</p><p>• Collaborate with internal teams to align contract management with organizational goals.</p><p>• Provide customer service support related to contracts and vendor inquiries.</p><p>• Monitor and report on contract and vendor performance metrics.</p><p>• Support construction-related contract administration tasks as needed.</p>
  • 2025-10-22T19:04:31Z
Supply Chain Analyst
  • Middletown, DE
  • onsite
  • Permanent
  • 85000.00 - 100000.00 USD / Yearly
  • <p>Specialized, services provider seeks a Supply Chain Analyst with advanced Microsoft Excel skills. This Supply Chain Analyst will be responsible for evaluating and optimizing the supply chain process, collecting and analyzing data to identify inefficiencies, reviewing contracts and bid proposals, forecasting demand and recommending inventory levels, collaborating with various departments to improve logistics, tracking key performance indicators, implementing and maintaining new supply chain technologies, and maintaining strong relationships with vendors and negotiating favorable terms. The ideal Supply Chain Analyst for this role should have excellent communication skills, great sourcing skills, and the ability to multi-task in a fast-paced environment.</p><p><br></p><p>Major Responsibilities</p><p>·      Monitoring compliance for accurate documentation of supply chain processes and policies</p><p>·      Recommend inventory levels to prevent overstock or shortages</p><p>·      Identify bottlenecks and recommend solutions to improve workflow</p><p>·      Create bidding proposals for materials/goods and services</p><p>·      Research and identify new internal control policies</p><p>·      Evaluate supplier performance and suggest improvements</p><p>·      Develop contingency plans to mitigate supply chain disruptions</p><p>·      Present findings and recommendations to senior management</p>
  • 2025-10-29T19:08:43Z
Sr. Accountant
  • Ephrata, PA
  • onsite
  • Permanent
  • 90000.00 - 100000.00 USD / Yearly
  • <p>Our client is seeking a Senior Accountant to be the Lead at Ephrata location. </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Establish material, labor, and overhead standards. Performs monthly variance analysis</p><p>• Prepare material usage reports, anticipates cost based on production plan to develop business forecasts</p><p>• Perform inventory cost rolls and maintain inventory costing on make parts in ERP, audit BOM accuracy</p><p>• Prepare month end close standard journal entries and confirms COGS accuracy. Complete variance analysis for review with dept managers and Controller</p><p>• Produce all reports necessary for month end closing, maintain permanent accounting records</p><p>• Provide costing support to sales and purchasing departments for pricing negotiations or price changes with customers</p><p>• Participates and tracks LeanDNA projects for cost savings initiatives</p><p>• Assists in annual budgeting, monthly/quarterly forecast preparation and review</p><p>• Own financial support of cycle count program for completeness and accuracy. Analyze inventory discrepancies and estimate reasonable shrinkage reserves</p><p>• Assist three-way match process to reconcile invoicing/receipt discrepancies</p><p>• Prepare timely account reconciliations maintaining the accuracy of balance sheet accounts as required by company policy and SOX</p><p>• Work with site leadership team to manage appropriate inventory levels and analyze inventory variances to forecast</p><p>• Performs other duties deemed necessary the Controller</p><p><br></p><p><br></p><p>Requirements (education, experience, travel, physical, work environment):</p><p>• Demonstrated effectiveness in a complex, growth-oriented organization, requiring flexibility and adaptability to changing organization priorities</p><p>• Solid project management and problem-solving capabilities</p><p>• Ability to effectively manage change and process improvement</p><p>• Proficiency with Microsoft Office suite (Advanced Excel)</p><p>• 0-5% annual travel expectation</p><p>• Preferred: Supply Chain Accounting background</p><p><br></p><p><br></p>
  • 2025-10-17T11:09:10Z
IT Fulfilment Agent I
  • Wyomissing, PA
  • remote
  • Temporary
  • - USD / Hourly
  • We are looking for a detail-oriented IT Fulfillment Agent I to join our team on a long-term contract basis in Wyomissing, Pennsylvania. In this role, you will play a key part in managing IT assets, purchasing, and supporting service delivery operations. The ideal candidate will have strong communication skills and an analytical mindset, ensuring smooth processes and accurate asset management.<br><br>Responsibilities:<br>• Manage IT assets across various categories, ensuring proper acquisition, storage, distribution, and disposal processes.<br>• Maintain and analyze asset registers and histories to ensure accurate tracking and compliance.<br>• Provide timely responses to support requests, offering information to resolve incidents and escalating unresolved issues as needed.<br>• Monitor and enforce policies to prevent unauthorized use of IT assets.<br>• Collaborate with service delivery teams to facilitate hardware and software purchases and manage user device procurement.<br>• Perform regular audits to ensure asset management records are up-to-date and accurate.<br>• Utilize knowledge of computer hardware and software tools to support operational needs.<br>• Contribute to problem-solving efforts and recommend improvements to asset management processes.
  • 2025-10-07T20:04:13Z
Senior Procurement Specialist
  • Bridgewater, NJ
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>Our client in the Somerville area is seeking a dynamic and experienced professional to fill the role of Senior Procurement Specialist. This position involves key responsibilities in overseeing procurement processes, vendor management, and cost optimization strategies, as well as driving operational efficiency. The selected candidate will collaborate across teams to align purchasing activities with organizational priorities and ensure timely execution of procurement workflows. 3–5 years of procurement experience with significant exposure to advanced supply chain systems. Bachelor’s degree in business, supply chain, or a related field is preferred.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and manage supplier relationships to identify opportunities for improved value and cost savings.</li><li>Monitor and execute purchase orders through advanced software tools to ensure accurate and timely fulfillment.</li><li>Communicate and resolve vendor-related issues, including order discrepancies and changes to inventory plans.</li><li>Liaise with internal stakeholders to understand inventory and demand trends, driving informed purchasing decisions.</li><li>Prepare performance metrics and reports to evaluate procurement outcomes and supplier reliability.</li><li>Implement and refine policies and processes that support best practices in sourcing and procurement.</li><li>Conduct market research to identify trends impacting product cost and availability.</li></ul><p><br></p><p>Benefits: </p><ul><li>Medical, Dental, Vision Benefits </li><li>401k with a match </li><li>Paid Time Off  </li></ul><p><br></p>
  • 2025-10-23T19:24:09Z
Director of Customer Experience
  • West Chester, PA
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>·      Account/Database Management</p><p>·      Order Management</p><p>·      Resolve customer inquiries/billing disputes</p><p>·      Develop and implement customer service strategies</p><p>·      Oversee training and research programs</p><p>·      Collaborate cross-functionally with other departments</p><p>·      Troubleshoot data performance inquiries</p><p>·      Train, Coach, and Mentor Customer Service Team</p>
  • 2025-10-24T21:09:08Z