<p>Robert Half is partnering with a leading global financial services company to hire a Footnotes Copywriter for their Credit Card Marketing team. This role will focus on reviewing, analyzing, and annotating marketing content to ensure the correct legal footnotes and disclosures are applied across advertising, email campaigns, microsites, and other digital/print collateral. This position plays a critical part in ensuring marketing materials are compliant with regulatory standards while delivering a seamless, customer-focused experience.</p><p><br></p><p><strong>Location</strong>: Wilmington, DE (Onsite Monday & Tuesday, WFH Wednesday–Friday)</p><p><strong>Duration</strong>: Long-term contract with potential to extend or convert</p><p><strong>Pay Rate</strong>: $23-25/hour</p><p><strong>Hours</strong>: 40 hours/week</p><p><br></p><p><strong>About the Role</strong></p><p>This is a highly collaborative position working closely with Marketing, Legal, and Creative Operations teams. The ideal candidate has a keen eye for detail, the ability to interpret legal requirements into clear and accurate disclosures, and thrives in a fast-paced, high-volume environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and analyze marketing copy to determine appropriate footnotes, disclosures, and legal language.</li><li>Apply a deep understanding of regulatory and compliance requirements to marketing assets.</li><li>Verify and refine AI-generated disclosure recommendations to ensure accuracy.</li><li>Partner with Marketing, Legal, and Channel Execution teams to ensure content meets compliance standards.</li><li>Manage and update the footnote and disclosure library in coordination with project stakeholders.</li><li>Maintain high output and accuracy under tight deadlines, averaging 50+ creative assets per month once fully ramped.</li><li>Identify process improvement opportunities and contribute to efficiency initiatives.</li></ul>
The ideal candidate has direct hands-on-keyboard experience, ideally in an agency or in-house brand setting, managing and optimizing Sponsored Ads campaigns across a complex portfolio of brands and product categories. Amazon advertising experience is a must, additional platforms (Walmart, Chewy) are a plus. This person is highly analytical, comfortable with ambiguity, and well-versed in e-commerce and retail media trends (Amazon specifically). They are collaborative, autonomous, organized, detail-oriented, and intellectually curious.<br><br>This position is based out of our Neptune City, NJ facility 5x a week.<br><br>MEASURES OF SUCCESS:<br>• Support the Retail Media Manager in the tactical execution of Sponsored Ads campaigns (Sponsored Products, Sponsored Brands, Sponsored Video, Sponsored Display) on Amazon, Walmart, and Chewy.<br>• Support hands-on keyboard campaign setup, management, optimizations, and reporting.<br>• Develop and collaborate on keywords, targeting, and overall campaign strategy.<br>• Manage continuous improvement of campaign performance and track against a robust set of KPIs (ROAS, CPC, CTR, NTB, Sales, ROI, Share of Voice)<br>• Create actionable insights and recommendations in conjunction with the Retail Media Manager.<br>• Oversee campaign budget pacing and assist the Retail Media Manager in budget tracking.<br>• Collaborate with Digital Marketing and Creative to create impactful imagery and video content to use in ad campaigns.<br>• Collaborate with vendor and marketplace sales leads to align campaign coverage with inventory changes and promotions/key tentpole events.<br>• Work cross-functionally with Inventory Planning, Creative, Content, PIM Team, Sales, Brand Marketing, and Digicomm.<br><br>IDEAL CANDIDATE ATTRIBUTES:<br>• 4-year college degree or equivalent experience in marketing, business, analytics, or related field.<br>• 2+ years of hands-on experience managing and optimizing Amazon Sponsored Ads campaigns for multiple brands and/or clients simultaneously. Experience with Amazon DSP, Walmart Connect, Chewy, Criteo, Citrus Ad, Instacart Ads, and other ad platforms is a plus. Experience managing Amazon Sponsored Ads campaigns in a hybrid 1P/3P business, a big plus.<br>• Preferred experience with retail media campaign management/reporting tools such as Pacvue, Skai, Perpetua, CommerceIQ, and Teikametrics, as well as marketplace insights platforms like Helium 10, Jungle Scout, Profitero, Stackline, etc.<br>• Strong analytical skillset, proven ability to analyze and interpret data, prepare and present reporting, and communicate results, insights, and recommendations.<br>• Experience in Microsoft Office is required (Word, Excel, PowerPoint).<br>• Certifications for Amazon Advertising (Foundations, Sponsored Ads, Optimization, Video Ads) and Walmart Connect (Retail Media) are preferred. Other platforms (ex: Criteo) are a plus.<br>• Strong understanding of the E-Commerce and Retail Media landscape along with available technology and tools.<br>• Ability to manage multiple projects simultaneously, meet deadlines, and collaborate cross-functionally in a highly matrixed and fast-paced environment.<br>• Intellectual curiosity and thirst for innovation and success.<br>• Highly analytical, organized, proactive, and has a positive attitude.
<p>We’re looking for a highly creative and strategic Email Marketing Manager to lead the development and execution of compelling email campaigns that engage, inform, and convert. This role is ideal for someone who thrives at the intersection of storytelling, design, and digital strategy, and who understands how to craft content that resonates with diverse audiences.</p><p><br></p><p>Key Responsibilities</p><ul><li>Content Strategy & Creation</li><li>Develop and manage the editorial calendar for email campaigns, ensuring alignment with brand voice, seasonal trends, and marketing goals.</li><li>Write and edit engaging email copy that drives action and reflects our brand personality.</li><li>Collaborate with design teams to produce visually appealing email templates and assets.</li><li>Campaign Management</li><li>Own the end-to-end process of email campaign execution—from concept to deployment.</li><li>Segment audiences and personalize content to improve engagement and conversion rates.</li><li>Monitor campaign performance metrics (open rates, click-through rates, conversions) and use insights to refine content and strategy.</li><li>Conduct A/B testing on subject lines, content, and design elements to continuously improve results.</li><li>Stay current on email marketing trends, tools, and best practices.</li></ul><p><br></p><p><br></p>
<p>We are looking for a creative Marketing and Communications Coordinator to join our non-profit organization in Newtown, Pennsylvania. In this role, you will develop and execute marketing strategies that effectively communicate our mission and engage our audience. This position offers an exciting opportunity to showcase your skills in communications, email marketing, website content creation, graphic design, and digital marketing.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage engaging marketing campaigns across email, social media, and other digital platforms.</p><p>• Create compelling website content and promotional materials that align with the organization's branding.</p><p>• Design visually appealing graphics and marketing assets using tools like Canva.</p><p>• Write clear and persuasive copy for various mediums, including social media posts, flyers, and newsletters.</p><p>• Coordinate content marketing efforts to ensure consistency and effectiveness.</p><p>• Monitor and analyze the performance of marketing initiatives to optimize engagement and reach.</p><p>• Collaborate with team members to support communication strategies and organizational goals.</p><p>• Ensure all marketing materials adhere to brand guidelines and maintain a high standard.</p><p>• Manage social media accounts by scheduling posts, responding to inquiries, and fostering audience interactions.</p>
We are looking for a creative and detail-oriented Graphic Designer to join our team in Edison, New Jersey. In this role, you will play a key part in developing visually compelling designs that align with our brand vision and marketing goals. If you thrive in a fast-paced environment and have a passion for creating art that resonates with diverse audiences, we encourage you to apply.<br><br>Responsibilities:<br>• Create and design marketing materials such as advertisements, brochures, and digital assets using Adobe Creative Cloud tools.<br>• Develop and maintain consistent branding across all visual communications to enhance brand awareness.<br>• Collaborate with marketing teams to conceptualize and execute creative campaigns.<br>• Design and optimize graphics for both print and digital platforms, ensuring high-quality output.<br>• Utilize tools like Adobe Illustrator, InDesign, and Photoshop to produce engaging and detail-oriented artwork.<br>• Stay updated on design trends to bring fresh and innovative ideas to projects.<br>• Ensure all designs meet company standards and project requirements.<br>• Manage multiple design projects simultaneously while maintaining attention to detail and meeting deadlines.<br>• Provide creative input during brainstorming sessions to elevate marketing strategies.
<p>A leading full-service financial services firm is seeking a creative and hands-on digital marketer to help drive client engagement and acquisition through digital-first strategies. This is a 3-6 month consulting opportunity with the potential to hire, and requires going onsite in Philadelphia 2-3 days per week. This role focuses on crafting compelling online content, developing automated email journeys, and planning integrated campaigns that bring the brand to life across web, social, search, and other digital channels.</p><p>You’ll collaborate with internal teams, external agencies, and compliance partners to ensure every digital touchpoint is clear, compliant, and designed to guide prospects through the client journey.</p><p> </p><p><strong>Key Strengths:</strong></p><ul><li>Designing and executing integrated campaigns that align web, social, email, and events into a seamless client experience.</li><li>Creating engaging content across formats – including email journeys, landing pages, social posts, and ads.</li><li>Using data-driven insights to optimize performance through analytics and CRM/automation tools.</li></ul><p><strong>Responsibilities:</strong></p><p><strong>Nurture & Engagement Programs</strong></p><ul><li>Build and manage automated email journeys (e.g., welcome series, educational sequences, event follow-ups) using Salesforce Marketing Cloud.</li><li>Maintain a centralized Email Preference Center with optimized tagging, categorization, and consistent client experience.</li><li>Partner with stakeholders to streamline email workflows and improve campaign searchability.</li><li>Develop content that nurtures prospects and engages existing clients.</li></ul><p><strong>Integrated Campaign Planning</strong></p><ul><li>Collaborate with internal teams to design multi-channel campaigns (digital, social, events).</li><li>Ensure cohesive experiences across all touchpoints, from initial outreach to follow-up content.</li></ul><p><strong>SEO/SEM Support</strong></p><ul><li>Provide keyword recommendations based on client needs, market trends, and feedback.</li><li>Integrate priority keywords into web and content assets.</li></ul><p><strong>Content Creation & Messaging</strong></p><ul><li>Write compelling copy for emails, landing pages, website content, articles, and social media.</li><li>Ensure messaging aligns with brand standards and compliance requirements.</li></ul><p><strong>Agency & Partner Collaboration</strong></p><ul><li>Work with media and creative agencies to execute campaign concepts.</li><li>Review targeting strategies, creative assets, and ad copy for goal alignment and compliance.</li></ul><p><strong>Performance Tracking & Optimization</strong></p><ul><li>Monitor campaign and email performance metrics.</li><li>Recommend improvements based on engagement and conversion data.</li></ul><p><br></p>
<p>We’re seeking an experienced media professional to support HCP campaign planning and execution across pharma brands. This role manages media plans from partners vetting to launch, ensuring compliance, performance, and integration with brand strategy.</p><p><strong>Applicants should be open to hybrid arrangements in the Wilmington, Delaware / Chester, County PA region</strong></p><p><strong>Applicants without knowledge of HCP campaign media plans and budgets will not be considered.</strong></p><p><br></p><p><strong>Day to Day Responsibilities Include:</strong></p><p>· Lead the media planning process for HCP-targeted campaigns in partnership with brand teams. </p><p>· Develop RFPs, tactical media plans, and support vendor selection process.</p><p>· Provide input on media channel mix, partner selection, and initial budget allocations.</p><p>· Oversee media partner onboarding, performance tracking, and program optimization.</p><p>· Coordinate with media partners and internal teams on campaign launches and reporting.</p><p>· Maintain media campaign roadmaps and plans, ensuring creative is shared with appropriate outlets, etc. </p><p>· Execute technical deliverables including creative asset specifications, brand safety requirements, and ad verification tools.</p><p>· Ensure compliance with industry regulations and internal standards.</p><p>· Assist in partner negotiations and ongoing relationship management.</p><p><br></p>
We are looking for a creative and strategic Social Media Manager to lead digital marketing efforts and enhance brand visibility across platforms. Based in Edison, New Jersey, this role requires expertise in crafting compelling content, analyzing performance metrics, and executing targeted campaigns to engage audiences effectively. The ideal candidate will bring a strong blend of technical skills and innovative thinking to drive social media success.<br><br>Responsibilities:<br>• Develop and implement comprehensive social media strategies that align with business goals and enhance brand presence.<br>• Design visually appealing and impactful content using tools like Adobe Creative Cloud and Canva.<br>• Manage editorial calendars to ensure consistent and timely delivery of content across platforms.<br>• Monitor and analyze performance metrics using tools such as Facebook Insights and Google Analytics to refine strategies.<br>• Create engaging advertisements tailored to the target audience and optimize them for maximum impact.<br>• Stay updated on industry best practices and emerging trends to maintain a competitive edge in social media marketing.<br>• Write and publish blogs that align with brand messaging and resonate with the audience.<br>• Collaborate with cross-functional teams to ensure cohesive branding and messaging.<br>• Increase brand awareness by fostering community engagement and building strong relationships with followers.<br>• Conduct research to identify opportunities for growth and innovation in social media campaigns.
We are looking for a skilled Paid Social Specialist to oversee and optimize paid social media campaigns for our team in West Chester, Pennsylvania. In this long-term contract role, you will play a key part in driving engagement and growth through innovative strategies and effective coordination of campaign assets.<br><br>Responsibilities:<br>• Develop, implement, and manage paid social media campaigns across various platforms to meet marketing objectives.<br>• Coordinate the creation and delivery of assets for paid media initiatives, ensuring alignment with campaign goals.<br>• Monitor campaign performance and provide actionable insights to improve results.<br>• Collaborate with cross-functional teams to align paid social strategies with broader marketing efforts.<br>• Stay up-to-date with trends and best practices in social media advertising to enhance campaign effectiveness.<br>• Manage budgets and allocate resources for optimal campaign performance.<br>• Analyze data to track KPIs and generate detailed reports on campaign outcomes.<br>• Work with creative teams to ensure content resonates with target audiences.<br>• Optimize campaigns for maximum ROI through continuous testing and refinement.<br>• Provide strategic recommendations to enhance the overall paid social strategy.
<p>We are looking for a detail-oriented Content Specialist to join our team in Fort Washington, Pennsylvania. In this long-term consulting role, you will work within the Brand and Creative team to edit and refine high-volume AI-generated content as well as copy supplied by our internal clients to ensure it accurately reflects our brand. You will work with other creatives to review product descriptions, edit/generate copy for our website and blog, and assist in the brainstorming and coordination of community naming efforts. With the ever-expanding need for content to yield best search results, part of this role will be to help in the planning and process creation for new AI-assisted content development opportunities including video scripting and additional blog content.</p><p> </p><p>Responsibilities include:</p><ul><li>Review and refine product descriptions for publication on our website and various third-party platforms</li><li>Proofread edit and provide copy support for other supplied copy for accuracy and consistency within the brands style guidelines</li><li>Collaborate with our Content Management and other Marketing teams by providing feedback for prompt engineering of AI-generated content</li><li>Edit and/or generate product messaging ensuring accuracy and alignment with brand voice</li><li>Participate in community and other naming brainstorming efforts and finalize presentations for approval</li><li>Perform content audits for existing product descriptions on the company website</li><li>Review and edit web content updates and/or email messaging provided by our internal teams across the country</li><li>Provide real-time grammar and style support to internal clients during normal working hours</li></ul>
<p>We are looking for a skilled Contracts Pricing Analyst/Manager to join our team on a long-term contract basis in Piscataway, New Jersey. The ideal candidate will bring expertise in pricing strategies within the generic pharmaceutical industry, with a proven ability to work with retail clients and Group Purchasing Organizations (GPOs) such as McKesson, Cencora, and Cardinal. This role will involve leveraging analytical tools to drive pricing decisions and support key business objectives.</p><p><br></p><p>Responsibilities:</p><p>include developing and implementing pricing strategies aligned with organizational goals and market trends, collaborating with retail clients and Group Purchasing Organizations (GPOs) to optimize pricing models, and utilizing tools like SAP, Vistex, and Salesforce Sales Cloud for data management and analysis. The role involves conducting financial analysis to identify revenue opportunities, monitoring market dynamics and competitor pricing, and preparing detailed reports for stakeholder decision-making. Additionally, the position requires close collaboration with sales and marketing teams to align pricing with customer needs, ensuring compliance with company policies and regulations, and supporting the advancement of pricing systems to improve efficiency and accuracy</p>
<p>We are looking for an experienced Product Marketing Manager to lead the strategic development and execution of marketing initiatives for B2B banking products. This role involves driving product positioning, market segmentation, and lifecycle management to ensure successful product launches and sustained market growth. The ideal candidate will have a strong background in product management and marketing, coupled with expertise in developing strategies that resonate with target audiences. B2B banking product specific experience is required. This position is 3 days per week in the office. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement marketing strategies for B2B banking products, focusing on positioning, pricing, and segmentation.</p><p>• Manage the complete product lifecycle, from ideation to launch and ongoing market performance.</p><p>• Collaborate with cross-functional teams to design and execute new product development and implementation plans.</p><p>• Conduct market research to identify customer needs and emerging trends, ensuring products remain competitive.</p><p>• Lead the creation of compelling marketing content to support product launches and campaigns.</p><p>• Monitor and analyze product performance metrics to refine strategies and optimize results.</p><p>• Partner with sales teams to align product marketing strategies with business objectives and drive revenue growth.</p><p>• Coordinate product launch efforts, ensuring all aspects of the rollout are executed seamlessly.</p><p>• Develop and maintain strong relationships with stakeholders to ensure clear communication and alignment.</p><p>• Provide insights and recommendations to senior leadership based on market analysis and competitive positioning.</p>
<p>We are looking for a skilled Web Developer to join our team Remotely on a long-term contract basis. In this role, you will be responsible for creating high-quality, interactive web applications that exceed customer expectations. This position offers the opportunity to collaborate with cross-functional teams, including designers, engineers, and product managers, to deliver innovative solutions.</p><p><br></p><p>About Us</p><p>We’re a fast-moving cybersecurity startup focused on strategy, business development, and marketing within a small business unit. Our website is already live and functional, and we’re now looking to optimize and expand it to better support our growth and customer engagement goals.</p><p><br></p><p>What You’ll Do</p><ul><li>Enhance and build out existing website features</li><li>Convert static designs into interactive sections</li><li>Build reusable templates and improve layout flow</li><li>Conduct light business analysis to support marketing goals</li><li>Collaborate with our current developer and design team</li><li>Help drive demo requests through improved UX and design execution</li></ul><p>Team & Structure</p><ul><li>Small, collaborative team with 3 full-time employees and 2 contractors</li><li>You’ll report directly to leadership and work closely with our current web developer</li><li>Ideal for someone entry-level, with a great attitude and willingness to learn</li></ul>
We are looking for a skilled Media Buyer to join our team in Wilmington, Delaware. In this role, you will oversee media planning and buying strategies across multiple brands, ensuring campaigns are executed effectively and align with organizational goals. This position offers an exciting opportunity to collaborate with internal teams and external partners while driving impactful media initiatives.<br><br>Responsibilities:<br>• Lead the development and execution of media planning strategies tailored to targeted campaigns across various brands.<br>• Create and manage RFPs, tactical media plans, and vendor selection processes, including presentations to stakeholders.<br>• Provide strategic recommendations on media channel selection, partner alignment, and budget allocation.<br>• Supervise onboarding processes for media partners and ensure the optimization of campaign performance.<br>• Collaborate with internal teams and external media partners to launch campaigns, analyze reports, and implement changes as needed.<br>• Maintain detailed media flowcharts and oversee the creation of traffic workbooks and creative asset trackers.<br>• Manage technical aspects such as creative asset specifications, brand safety protocols, and ad verification tools.<br>• Ensure all campaigns comply with industry regulations and internal organizational standards.<br>• Support partner negotiations and foster long-term relationships with media vendors.
<p>Robert Half is looking for a Revenue Manager to take charge of strategic pricing initiatives that drive rental income and maximize property performance. This Revenue Manager role requires an individual with strong attention to detail who can analyze market trends, forecast revenue, and implement competitive pricing strategies. As a key collaborator across departments, the Revenue Manager ensures alignment between Asset Management, Operations, and Property Management to achieve business objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and modify pricing strategies based on current market conditions and trends using specialized revenue tools.</li><li>Analyze competitive rent data and economic indicators to optimize pricing decisions.</li><li>Evaluate performance metrics to determine the effectiveness of pricing actions and project future outcomes.</li><li>Facilitate weekly regional pricing calls to review and adjust strategies.</li><li>Organize monthly renewal discussions, including setting pricing parameters and evaluating upcoming offers.</li><li>Conduct quarterly competitive reviews to refine positioning and ensure weights within pricing systems are accurate.</li><li>Serve as the primary point of coordination between Asset Management, Operations, and Property Management to ensure unified pricing execution.</li><li>Educate teams on pricing tools, strategies, and implementation methods.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Marketing Database Specialist to join our team on a long-term contract basis. This position involves managing, maintaining, and enhancing the health of our marketing database to support effective campaign execution, segmentation, and reporting. The ideal candidate should have a strong background in data management, compliance with global privacy standards, and hands-on experience with marketing automation platforms.<br><br>Responsibilities:<br>• Oversee the accuracy, integrity, and ongoing maintenance of the marketing database through regular monitoring and validation.<br>• Prepare, format, and manipulate data in Excel prior to importing into systems such as Pardot or Salesforce.<br>• Execute routine database cleanup, list management, and campaign-related data processes.<br>• Develop and manage dynamic lists, suppression lists, automation rules, and completion actions within marketing automation tools.<br>• Ensure compliance with global data privacy regulations by implementing proper governance and segmentation practices.<br>• Collaborate with global marketing managers and stakeholders to support reporting and insights initiatives.<br>• Conduct extensive training to familiarize yourself with systems, processes, and stakeholders during the initial onboarding period.<br>• Identify opportunities to improve database workflows and implement best practices for operational efficiency.<br>• Monitor and enforce adherence to data governance policies to ensure consistent platform usage.<br>• Support the team with ad hoc data tasks and reporting needs as required.
<p>120,000 - 130,000</p><p><br></p><p>Benefits:</p><ul><li>401k</li><li>health insurance</li><li>paid time off</li></ul><p><br></p><p>The Pricing and Contracts Manager is responsible for the development, implementation, and administration of pricing strategies and contract management processes for pharmaceutical products. This role requires a strong understanding of the US pharmaceutical market, including competitive pressures and customer landscape. The Pricing and Contracts Manager will collaborate closely with sales, supply chain, and finance teams to ensure accurate and compliant pricing, optimize contract terms, and support business objectives. This role is within a smaller, entrepreneurial company, requiring a hands-on approach and the ability to manage all aspects of pricing and contracting with minimal support. A complete understanding of the generic pharmaceutical sales lifecycle is imperative, including RFP processes, contract negotiations, order-to-cash, and chargeback/rebate management. </p><p><br></p>
<p>Are you passionate about building strong relationships and driving financial success? Join our client's dynamic team as a Relationship Manager, where you'll play a pivotal role in helping clients achieve their financial goals while fostering trust and collaboration. In this exciting position, you'll leverage your expertise in financial solutions and client engagement to manage and grow a diverse portfolio of clients. If you're a proactive problem solver with exceptional communication skills and a deep understanding of the financial industry, we want to hear from you! Take the next step in your career and be part of an organization that values innovation, teamwork, and client-centric success.</p><p><br></p><p>Responsibilities: </p><ul><li>Manage and maintain client relationships effectively</li><li>Communicate clearly and efficiently with clients and team members</li><li>Ensure strict adherence to compliance regulations within the company</li><li>Utilize Series 65 skills in managing client portfolios</li><li>Implement wealth management strategies for clients</li><li>Resolve client inquiries promptly and in a detail-oriented manner</li><li>Monitor client accounts regularly and take necessary actions</li><li>Process client applications accurately and efficiently.</li></ul>
We are looking for a talented User Experience (UX) Designer to join our team in Villanova, Pennsylvania. In this long-term contract role, you will play a key role in crafting intuitive and visually appealing user experiences for digital platforms. Your expertise will help create designs that resonate with target audiences and deliver impactful results.<br><br>Responsibilities:<br>• Design and prototype user interfaces using tools like Figma, ensuring a seamless user experience.<br>• Collaborate closely with cross-functional teams to align design strategies with business objectives.<br>• Conduct user research and usability testing to gather insights and refine designs.<br>• Apply expertise in Adobe Creative Cloud, including Illustrator, Photoshop, and XD, to produce high-quality visuals.<br>• Utilize CSS and digital design principles to create responsive and engaging web experiences.<br>• Implement AB testing to optimize design effectiveness and user engagement.<br>• Work within Agile Scrum methodologies to deliver projects efficiently and iteratively.<br>• Enhance brand awareness by creating designs that align with branding guidelines and resonate with target audiences.<br>• Contribute to Android development projects by ensuring user-centric design elements.<br>• Stay updated on industry trends and incorporate best practices into design processes.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
