<p>Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.</p><p>• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.</p><p>• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.</p><p>• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.</p><p>• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.</p><p>• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.</p><p>• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.</p><p>• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.</p>
<p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>
We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
We are looking for an experienced Director of Cybersecurity to lead and strengthen a comprehensive security program for a healthcare and biotech organization in West Valley City, Utah. This contract opportunity with potential for a permanent role is ideal for a strategic leader who can balance long-term security direction with hands-on operational oversight in a regulated environment. The role will guide enterprise security priorities, reduce organizational risk, and partner with senior stakeholders to align cybersecurity efforts with business objectives.<br><br>Responsibilities:<br>• Lead the development and execution of enterprise cybersecurity strategies that protect systems, data, and business operations across the organization.<br>• Direct daily security operations, ensuring effective monitoring, threat detection, incident response, and vulnerability reduction activities.<br>• Oversee security architecture across cloud, network, application, and enterprise environments to improve resilience and reduce exposure to risk.<br>• Manage and mentor internal security team members and external service providers, driving accountability, performance, and operational excellence.<br>• Partner with executive leadership to assess technical risks, translate security concerns into business impact, and support informed decision-making.<br>• Coordinate audit readiness efforts and guide remediation initiatives related to security controls, compliance findings, and regulatory expectations.<br>• Establish and refine processes for vulnerability management, security investigations, and continuous improvement of defensive capabilities.<br>• Support modernization efforts such as cloud adoption, platform transformation, or other major technology changes by embedding security requirements into execution plans.