<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.</p><p>• Manage the onboarding and offboarding process, including account provisioning and user setup.</p><p>• Configure and deploy PCs, workstations, and peripheral devices for end users.</p><p>• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.</p><p>• Maintain and manage Azure environments, ensuring optimal performance and security.</p><p>• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.</p><p>• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.</p><p>• Document processes and solutions thoroughly to ensure consistency and quality.</p><p>• Collaborate with team members to provide excellent service and proactive support.</p><p>• Communicate effectively with end users and stakeholders to address technical concerns.</p>
We are looking for an experienced Business Systems Analyst to join our team in Woodland Hills, California. In this role, you will support and enhance Microsoft Dynamics 365 Finance and Operations (D365 F&O) solutions, working closely with business stakeholders to identify and implement effective system improvements. The ideal candidate will bring strong expertise in financial management modules and thrive in a collaborative, fast-paced environment.<br><br>Responsibilities:<br>• Analyze and assess business requirements to determine feasibility and recommend optimal solutions within the D365 F&O platform.<br>• Provide ongoing support and troubleshooting for the D365 F&O system, addressing issues raised by business teams.<br>• Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements.<br>• Design, develop, and test solutions within the Microsoft Dynamics 365 platform to meet organizational needs.<br>• Support monthly and quarterly system upgrades, ensuring smooth implementation and minimal disruption.<br>• Create and maintain documentation for system design, project specifications, and training materials.<br>• Partner with technical teams to develop and integrate solutions that align with business processes.<br>• Research and document transaction flows to enhance understanding and improve system processes.<br>• Identify opportunities for process improvement and implement best practices to optimize workflows.<br>• Manage time effectively, prioritize tasks, and communicate progress to stakeholders.