<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
We are looking for a Business Systems Analyst II to join our team in Orlando, Florida. In this contract role, you will analyze business needs and technical processes to develop innovative solutions that improve operational efficiency. The ideal candidate will work independently on moderately complex projects, collaborating across teams to deliver effective systems and processes.<br><br>Responsibilities:<br>• Evaluate and analyze user business challenges to propose effective system solutions.<br>• Collaborate with business and technology teams to identify and document system requirements.<br>• Design and implement new or modified business information processing systems.<br>• Conduct user acceptance testing and ensure systems meet business needs.<br>• Resolve moderately complex technical issues by applying industry best practices.<br>• Develop and maintain technical documentation for system processes and solutions.<br>• Communicate technical solutions and procedures clearly to stakeholders and colleagues.<br>• Provide guidance and training to team members on system functionalities and best practices.<br>• Utilize tools such as wireframing, R code, and CMS platforms to support system design.<br>• Ensure compliance with HIPAA regulations and other industry standards.
Our client is seeking a highly motivated and detail-oriented Indirect Tax Accountant with at least 3 years of hands-on experience in sales and use tax compliance, including working with Workday and sales tax automation tools such as Avalara and/or Vertex. The ideal candidate will also have experience participating in the implementation of a sales tax engine and a strong understanding of multi-state sales and use tax requirements.<br>This role will play a key part in managing the company’s indirect tax obligations, ensuring timely and accurate filings, and supporting tax technology initiatives.<br>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<br>• Prepare, review, and file multi-state sales and use tax returns, ensuring compliance with applicable laws and regulations.<br>• Enter payments for returns to ensure accurate and timely remittance.<br>• Maintain taxability matrices and monitor changing tax rates, rules, and exemptions.<br>• Research and communicate relevant sales and use tax determinations to internal teams as they arise. <br>• Prepare monthly sales tax reconciliations and ensure accuracy of tax accruals in the general ledger.<br>• Assist with tax audits, including gathering documentation and responding to inquiries from state and local tax authorities.<br>• Collaborate with IT, Finance, and external vendors on the implementation and maintenance of sales tax engines (Avalara or Vertex), including configuration and testing.<br>• Work closely with internal teams to ensure correct tax setup in Workday, including product taxability, customer exemptions, and jurisdictional rules.<br>• Monitor nexus determinations and assist in registration in new jurisdictions as necessary.<br>• Analyze and validate transactional tax data to identify inconsistencies or errors.<br>• Participate in continuous process improvement initiatives related to indirect tax compliance and automation.<br>QUALIFICATIONS<br>• Bachelor’s degree in Accounting,<br>• Minimum 3 years of experience in indirect tax, specifically sales and use tax, in a multi-entity, multi-state environment.<br>• Strong experience with Workday and sales tax software such as Avalara and/or Vertex.<br>• Hands-on experience in the implementation or upgrade of a sales tax engine is required.<br>• Solid understanding of sales and use tax laws and regulations across multiple jurisdictions.<br>• Basic knowledge of accounting principles, including accounts payable functions, journal entries, and general ledger account reconciliation.<br>• Strong analytical and problem-solving skills with high attention to detail.<br>• Ability to manage multiple priorities and deadlines in a fast-paced environment.<br>• Excellent written and verbal communication skills.<br>• Proficiency in Excel and other Microsoft Office applications.<br>PREFERRED QUALIFICATIONS<br>• Experience in real and personal property tax compliance.<br>• Familiarity with exemption certificate management and resale documentation.<br>• Experience with Canadian HST, GST, PST is a plus.<br>• CPA or working toward certification is a plus.
<p>We are looking for a skilled Bookkeeper to join our dynamic marketing agency in Lakeland, Florida. In this role, you will play a vital part in ensuring the accuracy and efficiency of our financial operations. This position offers a blend of remote and in-office work, allowing you to thrive in a collaborative and fast-paced environment while maintaining flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting tasks, ensuring accuracy and compliance with company policies.</p><p>• Review, verify, and process vendor invoices, ensuring proper authorization and resolving discrepancies.</p><p>• Match invoices to purchase orders and enter accurate data into the accounting system for timely payment.</p><p>• Monitor payment schedules to avoid late fees and ensure disbursements are made on time.</p><p>• Address vendor payment inquiries and collaborate with internal stakeholders to resolve issues.</p><p>• Prepare and process electronic payments, including credit cards and checks.</p><p>• Assist with month-end and year-end financial closing processes, including account reconciliations.</p><p>• Crosstrain on accounts receivable tasks and support payroll processing when required.</p><p>• Maintain organized and accurate records of invoices, payments, and correspondence.</p><p>• Identify opportunities to improve financial processes and implement best practices.</p>
