We are looking for a dedicated Learning Specialist to join our team in Maitland, Florida. This Contract to permanent position offers the opportunity to shape impactful training programs that empower employees to perform at their best. The role focuses on designing, delivering, and evaluating learning initiatives tailored to organizational needs, leveraging innovative methodologies to enhance employee development.<br><br>Responsibilities:<br>• Develop and implement onboarding and skill enhancement programs that align with organizational goals.<br>• Collaborate with internal teams, including patient services, field management, and marketing, to identify and address training needs.<br>• Conduct thorough assessments to ensure training materials are consistent and effective across the organization.<br>• Apply adult learning principles to create engaging training experiences through virtual sessions, e-learning, self-study, and other methods.<br>• Continuously explore and integrate new approaches to improve the efficiency and effectiveness of training development.<br>• Work closely with the instructional design team to create and refine online learning modules.<br>• Maintain accurate records of employee training participation and progress, providing regular updates and reports.<br>• Monitor and assess the impact of training initiatives to ensure they meet organizational objectives.<br>• Act as a subject matter expert in designated areas to provide specialized training and support.<br>• Ensure compliance with required training documentation and maintain up-to-date logs.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
We are looking for a detail-oriented Contract Services Coordinator to join our team on a contract basis in Orlando, Florida. In this role, you will oversee contract compliance, support small business participation initiatives, and collaborate with various departments to ensure adherence to established policies and procedures. This position requires strong analytical skills, effective communication, and a commitment to maintaining high standards while managing multiple tasks.<br><br>Responsibilities:<br>• Conduct detailed analyses to ensure contract compliance for both prime and sub-consultants, identifying any issues and coordinating with management and legal counsel as needed.<br>• Draft and refine contract language, aligning goals with business opportunities to support small business participation and compliance requirements.<br>• Collaborate with departments such as Purchasing and Concessions to review and process contract documents, ensuring representation of small businesses.<br>• Monitor and track awards, payment data, and project accomplishments, resolving discrepancies and maintaining compliance reports.<br>• Perform site visits to evaluate project participation and certification compliance, addressing deficiencies and conducting interviews as necessary.<br>• Analyze bids and proposals to establish participation goals in line with program policies and objectives.<br>• Develop and deliver presentations, briefings, and tours to educate stakeholders about the Small Business Program.<br>• Evaluate revenue reports from prime contractors and concessionaires, investigating and resolving any inconsistencies.<br>• Maintain project records and tracking systems to support reporting and compliance efforts.
