<p><strong>Position Overview:</strong></p><p> We are looking for a proactive and customer-focused <strong>IT Support Specialist</strong> to provide technical support and ensure smooth operation of IT systems and services. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware/software support, and the ability to communicate technical solutions clearly to non-technical users.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level technical support to end users via phone, email, chat, and in person.</li><li>Diagnose and resolve issues related to hardware, software, networking, and user accounts.</li><li>Manage and maintain Active Directory, user accounts, and role-based access.</li><li>Configure, install, and maintain desktops, laptops, mobile devices, and peripherals.</li><li>Support enterprise applications (Microsoft 365, collaboration tools, ticketing systems, etc.).</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and accurate documentation.</li><li>Assist with system updates, patches, and security compliance tasks.</li><li>Train users on best practices, software tools, and security awareness.</li><li>Contribute to IT documentation, procedures, and knowledge base resources.</li></ul><p><br></p>
<p>Overview:</p><p>We are seeking a skilled Project Manager to oversee the remodel and reconfiguration of a mission-critical Communications Center. This is a complex, multi-phase project involving numerous stakeholders and specialized infrastructure needs. The ideal candidate will bring a background in construction project management, with expertise in low-voltage systems, electrical planning, and fire suppression systems—comparable to work done in data center environments.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and manage all aspects of the floor remodel and physical reorganization of the Communications Center.</li><li>Coordinate with internal stakeholders, external vendors, engineers, and contractors to ensure timelines and specifications are met.</li><li>Oversee construction planning and execution, particularly for infrastructure elements including low-voltage wiring, power systems, and fire suppression.</li><li>Track milestones, budgets, and deliverables across multiple teams.</li><li>Mitigate risks, resolve issues, and communicate progress clearly and proactively to all parties involved.</li><li>Ensure compliance with building codes, safety standards, and regulatory requirements.</li></ul><p><br></p>
