We are looking for an experienced Digital and Social Media Listening Manager to lead the development and execution of a comprehensive listening strategy for our healthcare enterprise. In this role, you will transform digital data into actionable insights that enhance brand strategy, improve patient experiences, and drive informed decision-making across the organization. This position offers a unique opportunity to collaborate across teams, synthesize complex data sets, and provide strategic recommendations that shape our reputation and service delivery.<br><br>Responsibilities:<br>• Design and implement a robust strategy for digital and social media listening that aligns with organizational goals.<br>• Establish and manage a centralized Digital Listening Center, integrating tools, workflows, and reporting systems.<br>• Monitor public sentiment and responses to campaigns, media coverage, and service launches to refine messaging and strategy.<br>• Analyze consumer sentiment, share of voice, and conversation trends to uncover actionable insights.<br>• Develop comprehensive reports and dashboards that aggregate digital signals, brand mentions, and competitor activities.<br>• Benchmark brand reputation and patient perception against industry standards and competitors.<br>• Collaborate with cross-functional teams to embed listening insights into strategic decision-making processes.<br>• Supervise day-to-day operations, including real-time monitoring, triage, and escalation of reputational risks.<br>• Provide leadership, training, and career development opportunities for team members.<br>• Support on-call responsibilities to ensure continuity in addressing stakeholder needs during crises.
<p>This Associate Managing Editor will work primarily with the Sr. Managing Editor for Digital Publishing, assisting in the management of eBooks, Audiobooks, and related projects. Main support tasks include maintaining metadata, project status, pulling together reports, managing preorders and working cross-functionally with creative teams to ensure all digital titles are kept current.</p><p><br></p><p>Daily Duties:</p><ul><li>Maintain the publishing databases and systems with accurate data regarding pricing and title information</li><li>Assist in eBook preorders and releases, along with the metadata for all formats, including generating necessary reports</li><li>Assist in file retrieval and metadata reporting for Audiobooks</li><li>Field questions from both internal and external licensing teams regarding digital title queries</li><li>Assist with metadata updates/clean-up projects as needed</li><li>Special projects as assigned</li><li>Coordinate with print editors and designers for Audiobook pre-production and Audiobook cover creation</li><li>Create and submit requests in Workfront for Audiobook pre-production</li></ul>
