We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and professionally.<br>• Provide technical support and troubleshooting guidance for hot tub-related inquiries.<br>• Assist customers with resolving issues using clear communication and problem-solving skills.<br>• Maintain accurate records by performing data entry tasks in various systems.<br>• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about product updates to provide accurate information to customers.<br>• Uphold company standards for customer satisfaction and service quality.<br>• Follow established procedures and guidelines during every customer interaction.
<p>We are looking for an Customer Service & Sales Support Associate to join a team in Sanford, Florida. This Contract-to-permanent position is ideal for someone who thrives in a dynamic environment, values customer relationships, and is eager to contribute to both administrative and sales support functions. The role offers an excellent opportunity to grow professionally while supporting key business operations.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer calls, address inquiries, and provide timely and accurate support.</p><p>• Prepare and manage customer quotes, sales orders, confirmations, and order tracking.</p><p>• Resolve customer concerns effectively, including product inquiries, returns, and follow-ups.</p><p>• Support the sales team by coordinating proposals, distributing promotional materials, preparing samples, and organizing trade show logistics.</p><p>• Maintain organized and accurate records to ensure seamless administrative operations.</p><p>• Monitor and update customer and sales data using Excel, including creating reports and utilizing Pivot Tables.</p><p>• Collaborate with team members to ensure customer satisfaction and sales objectives are met.</p><p>• Proactively identify opportunities to improve processes and enhance customer service.</p><p>• Assist with general office tasks, including data entry and receptionist duties as needed.</p><p>• Provide consistent and reliable support to both customers and internal teams.</p>
We are looking for a personable and organized Receptionist to join our team on a contract basis. This role involves providing essential support to ensure smooth daily operations, including greeting visitors and handling administrative tasks. Based in Toms River, New Jersey, this position requires in-person attendance and offers the possibility of extension.<br><br>Responsibilities:<br>• Welcome visitors and ensure a positive first impression by providing assistance and directing them appropriately.<br>• Manage incoming phone calls, routing them to the correct departments or staff members.<br>• Perform general office tasks such as restocking coffee supplies and loading/unloading the dishwasher.<br>• Assist in validating parking for guests and employees as needed.<br>• Set up meeting rooms and maintain their readiness for scheduled events.<br>• Handle administrative duties including correspondence and document management.<br>• Maintain cleanliness and organization in communal office areas.<br>• Monitor office supplies and coordinate replenishment to ensure availability.<br>• Provide excellent customer service to internal and external stakeholders.<br>• Collaborate with staff to support daily operational needs.
We are looking for a dedicated Dispatcher to join a leading civil site development contractor based in Kissimmee, Florida. In this position, you will play a critical role in coordinating concrete delivery schedules and ensuring efficient communication between teams and suppliers. This is an excellent opportunity for individuals with strong organizational and communication skills to thrive in the construction industry.<br><br>Responsibilities:<br>• Schedule and manage concrete orders, working closely with foremen and superintendents to meet project needs.<br>• Coordinate and organize mix designs based on specific job requirements and suppliers.<br>• Review and confirm upcoming orders in collaboration with the Superintendent to ensure accuracy.<br>• Collect, organize, and manage tickets from concrete foremen for proper documentation.<br>• Maintain daily communication with teams to address and resolve operational issues.<br>• Scan, sort, and file records to ensure all documentation is accurately maintained.<br>• Coordinate logistics to ensure timely delivery and efficient use of resources.<br>• Provide excellent customer service by addressing inquiries and coordinating with stakeholders effectively.
<p><strong>Product Manager</strong></p><p><strong>Location</strong>: Orlando, FL (hybrid) </p><p><strong>Duration</strong>: Contract 52 weeks</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled Product Manager to lead the strategy, development, and execution of technical and SaaS product initiatives. This role is ideal for someone passionate about driving innovation, enhancing user experience, and delivering scalable, secure solutions across complex platforms.</p><p><strong>Key Responsibilities</strong></p><p><strong>Product Strategy & Roadmap</strong></p><ul><li>Define and drive product vision, strategy, and roadmap integrating business capabilities, technical currency, UX, security, and compliance.</li><li>Develop features that enhance user satisfaction, engagement, revenue, and retention.</li><li>Prioritize initiatives based on business impact, customer needs, and technical feasibility.</li><li>Collaborate with stakeholders to ensure alignment with infrastructure, OS, authentication, and tool lifecycles.</li><li>Ensure scalability, performance, and security of all solutions.</li></ul><p><strong>Requirements Definition & Execution</strong></p><ul><li>Map user journeys to identify pain points and adoption metrics.</li><li>Analyze feedback from analytics, user data, and error reports to improve product experience.</li><li>Partner with engineering to define technical requirements for APIs, integrations, and data pipelines.</li><li>Own and manage the product backlog with clear prioritization and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Act as a liaison between engineering, leadership, and product teams.</li><li>Translate technical concepts for diverse audiences.</li><li>Align with enterprise architects and platform teams for strategic consistency.</li></ul><p><strong>Execution & Delivery</strong></p><ul><li>Monitor KPIs and optimize through data-driven feedback loops.</li><li>Lead Agile ceremonies and ensure timely, high-quality product releases.</li><li>Create training resources for operational teams to support customer service excellence.</li></ul><p><strong>Technical Leadership & Innovation</strong></p><ul><li>Stay current with industry trends including AI and SaaS automation.</li><li>Use collaboration tools (e.g., Teams, Slack, JIRA, Confluence, Figma) to streamline communication.</li><li>Identify automation opportunities and propose technical investments.</li></ul><p><strong>Role-Specific Focus Areas</strong></p><ul><li>Manage product strategies involving complex integrations and source-of-record (SOR) data (e.g., pricing, accounting, guest info).</li><li>Define usability, compliance, and security rules for diverse datasets.</li></ul>
<p><strong>Position Overview:</strong></p><p> We are looking for a proactive and customer-focused <strong>IT Support Specialist</strong> to provide technical support and ensure smooth operation of IT systems and services. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware/software support, and the ability to communicate technical solutions clearly to non-technical users.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide first- and second-level technical support to end users via phone, email, chat, and in person.</li><li>Diagnose and resolve issues related to hardware, software, networking, and user accounts.</li><li>Manage and maintain Active Directory, user accounts, and role-based access.</li><li>Configure, install, and maintain desktops, laptops, mobile devices, and peripherals.</li><li>Support enterprise applications (Microsoft 365, collaboration tools, ticketing systems, etc.).</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Monitor and manage help desk tickets, ensuring timely resolution and accurate documentation.</li><li>Assist with system updates, patches, and security compliance tasks.</li><li>Train users on best practices, software tools, and security awareness.</li><li>Contribute to IT documentation, procedures, and knowledge base resources.</li></ul><p><br></p>
