We are looking for an experienced Customer Service Representative to join our team in Lake Mary, Florida. This is a Contract-to-permanent position ideal for someone seeking a long-term opportunity in a dynamic, customer-focused environment. You will play a vital role in providing technical support and troubleshooting assistance to customers over inbound calls.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and professionally.<br>• Provide technical support and troubleshooting guidance for hot tub-related inquiries.<br>• Assist customers with resolving issues using clear communication and problem-solving skills.<br>• Maintain accurate records by performing data entry tasks in various systems.<br>• Utilize tools like Microsoft Excel and Zendesk to manage and track customer interactions.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about product updates to provide accurate information to customers.<br>• Uphold company standards for customer satisfaction and service quality.<br>• Follow established procedures and guidelines during every customer interaction.
<p>Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.</p><p><br></p><p>Duties and Responsibilities:</p><p><br></p><p>Active participation in the Help Desk 1 phone queue</p><p>Provide first-level contact to end users in a clear and professional manner</p><p>Create and accurately code service tickets</p><p>Identify and redirect urgent tickets to the appropriate resources</p><p>Work through assigned tickets and enter appropriate time entries</p><p>Troubleshoot and resolve end user or infrastructure technical issues</p><p>Follow up with customers and see problems through to resolution</p><p>Ensure proper recording, documentation, and closure of ticket information</p><p>Maintain awareness of ongoing issues and be proactive in customer notification</p><p>Recommend modifications or improvements to client environments</p><p>Properly escalate unresolved tickets to the next level of support</p><p>Preserve and grow your knowledge of Help Desk procedures, products, and services</p><p>Onsite dispatching as needed or directed</p><p>Active participation in the On Call rotation</p><p>Competencies:</p><p><br></p><p>Strong written and verbal communication skills</p><p>Basic understanding of computer systems, networks, and troubleshooting techniques</p><p>Ability to work independently and as part of a team</p><p>Customer-oriented mindset with a passion for helping others</p><p>Previous experience in a customer service or technical support role is a plus, but not required</p><p>Ability to lift equipment</p>
<p>We are looking for a highly organized and proactive Provider Enrollment Coordinator to join our team in Orlando, Florida. In this role, you will support independent medical practices by handling administrative tasks related to insurance enrollment, ensuring they can focus on delivering exceptional patient care. This is a permanent placement opportunity with the potential for long-term growth in a company dedicated to improving healthcare services. This is a fully remote position, and we are seeking candidates located in the Orlando area to align with our team’s needs. </p><p><br></p><p> Responsibilities: </p><p>• Coordinating with the practice on providing onboarding and enrollment with governmental and commercial insurances. </p><p>• Complete and submit insurance enrollment applications on behalf of healthcare providers. </p><p>• Collaborate with medical practices to determine the most suitable insurance options for their needs. </p><p>• Communicate regularly with clients to ensure smooth enrollment processes and address any questions or concerns. </p><p>• Maintain accurate records and documentation for all enrollment activities. </p><p>• Monitor application statuses and follow up with insurance companies as needed to ensure timely approvals. </p><p>• Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently. </p><p>• Coordinate with internal teams to ensure seamless integration of services and compliance with industry standards. </p><p>• Proactively identify and resolve potential problems to ensure smooth operations. </p><p>• Keep up-to-date with changes in healthcare regulations and insurance requirements. </p><p>• Assist with scheduling and logistics to streamline provider enrollment processes.</p>
<p><strong>Product Manager</strong></p><p><strong>Location</strong>: Orlando, FL (hybrid) </p><p><strong>Duration</strong>: Contract 52 weeks</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled Product Manager to lead the strategy, development, and execution of technical and SaaS product initiatives. This role is ideal for someone passionate about driving innovation, enhancing user experience, and delivering scalable, secure solutions across complex platforms.</p><p><strong>Key Responsibilities</strong></p><p><strong>Product Strategy & Roadmap</strong></p><ul><li>Define and drive product vision, strategy, and roadmap integrating business capabilities, technical currency, UX, security, and compliance.</li><li>Develop features that enhance user satisfaction, engagement, revenue, and retention.</li><li>Prioritize initiatives based on business impact, customer needs, and technical feasibility.</li><li>Collaborate with stakeholders to ensure alignment with infrastructure, OS, authentication, and tool lifecycles.</li><li>Ensure scalability, performance, and security of all solutions.</li></ul><p><strong>Requirements Definition & Execution</strong></p><ul><li>Map user journeys to identify pain points and adoption metrics.</li><li>Analyze feedback from analytics, user data, and error reports to improve product experience.</li><li>Partner with engineering to define technical requirements for APIs, integrations, and data pipelines.</li><li>Own and manage the product backlog with clear prioritization and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Act as a liaison between engineering, leadership, and product teams.</li><li>Translate technical concepts for diverse audiences.</li><li>Align with enterprise architects and platform teams for strategic consistency.</li></ul><p><strong>Execution & Delivery</strong></p><ul><li>Monitor KPIs and optimize through data-driven feedback loops.</li><li>Lead Agile ceremonies and ensure timely, high-quality product releases.</li><li>Create training resources for operational teams to support customer service excellence.</li></ul><p><strong>Technical Leadership & Innovation</strong></p><ul><li>Stay current with industry trends including AI and SaaS automation.</li><li>Use collaboration tools (e.g., Teams, Slack, JIRA, Confluence, Figma) to streamline communication.</li><li>Identify automation opportunities and propose technical investments.</li></ul><p><strong>Role-Specific Focus Areas</strong></p><ul><li>Manage product strategies involving complex integrations and source-of-record (SOR) data (e.g., pricing, accounting, guest info).</li><li>Define usability, compliance, and security rules for diverse datasets.</li></ul>
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Orlando, Florida. In this contract-to-permanent role, you will play a key role in managing billing and collections processes, ensuring accuracy in cash applications, and maintaining patient account records. This position is ideal for individuals with experience in healthcare finance who thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and reconcile accounts receivable transactions with a focus on accuracy and timeliness.</p><p>• Manage cash applications and ensure proper allocation of payments to accounts.</p><p>• Transfer payments between hospital patient accounts, practice receivables, and general ledger accounts.</p><p>• Handle collections and follow up on outstanding balances in a meticulous manner.</p><p>• Review and interpret Explanation of Benefits (EOBs) to resolve discrepancies and ensure proper billing.</p><p>• Contact payees of unidentifiable payments to obtain proper placement prior to refunding payment and balance accounts daily. </p><p>• Process daily lockbox deposit receipts and prepare for delivery to lockbox.</p><p>• Perform account reconciliations to ensure alignment between patient records and financial systems.</p><p>• Collaborate with insurance providers to address billing issues and expedite claims resolution.</p><p>• Utilize Epic EMR and Epic Hospital Billing software to manage patient accounting and billing functions.</p><p>• Generate and analyze reports using Microsoft Excel to monitor financial performance and trends.</p><p>• Maintain compliance with healthcare regulations and organizational policies in all financial activities.</p><p>• Provide exceptional customer service to patients and stakeholders regarding billing inquiries.</p>
<p><strong>Senior Java Developer – Spring Boot / Reactive Systems</strong></p><p> <strong>Location:</strong> Celebration, FL - Onsite</p><p> <strong>Start Date:</strong> November 1st</p><p> <strong>Employment Type:</strong> Contract- 12 months with potential extension</p><p><strong>Overview:</strong></p><p> We are seeking a highly skilled <strong>Senior Java Developer</strong> with expertise in <strong>Spring Boot</strong> and <strong>Reactive Programming</strong> to support a major backend transformation initiative for a high-profile cruise activity platform. This role involves leading the development of scalable, customer-facing services that enhance guest experiences through personalized activity recommendations and streamlined reservation capabilities.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and development of complex backend systems using <strong>Spring Boot</strong>, <strong>WebFlux</strong>, and asynchronous processing techniques</li><li>Build and enhance services that support both prepaid and non-payment activity reservations</li><li>Contribute to the development of a recommendation engine tailored to guest profiles, party composition, and dining preferences</li><li>Participate in a full system rewrite of a large-scale activity management platform</li></ul><p><br></p>
<p>Great opportunity for an Sr DevOps Engineer willing to work mostly remote with occasional monthly visits (3 to 5 times per month) to our client's Lakeland, FL office location. </p><p><br></p><p>We are looking for an experienced Senior Azure Kubernetes DevOps Engineer that is a master troubleshooter and a very proactive solutions driven problem solvers. In this role, you will play a critical part in building and maintaining infrastructure that supports seamless software development and deployment processes. This is a Contract-to-Permanent position, offering an opportunity to contribute to a dynamic team while ensuring system reliability and scalability.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement secure and automated solutions across development, staging, and production environments.</p><p>• Build and maintain robust CI/CD pipelines to streamline software delivery processes.</p><p>• Manage Infrastructure-as-Code (IaC) using tools such as Terraform or CloudFormation.</p><p>• Enhance system performance and reliability through effective monitoring and troubleshooting.</p><p>• Collaborate with cross-functional teams to define and develop DevOps infrastructure projects.</p><p>• Implement cloud security practices, including user management and vulnerability assessments.</p><p>• Utilize programming and scripting languages such as Python, Bash, or PowerShell for automation tasks.</p><p>• Provide production support for customer-facing systems and participate in on-call rotations.</p><p>• Analyze and improve existing technologies to enhance operational efficiency.</p><p>• Establish collaborative processes to ensure alignment across teams and departments.</p>
<p>Quite possibly the most REWARDING DevOps Engineering role that the Tampa, FL and Orlando, FL market can possibly offer. No, it's TRUE. If you meet the requirements, apply and find out for yourself. Local candidates to the Tampa, FL and Orlando, FL Metro areas will be the only candidates considered due to our client's requirement of meeting in the Lakeland, FL office 3 to 5 times per month. MAJORITY REMOTE ROLE w/in the Lakeland, FL area. </p><p><br></p><p>MUST HAVE Azure Kubernetes Services (AKS), Powershell scripting, Bash scripting, Terraform, Github Actions, and Kubernetes under your technical tool belt as a proven professional. </p><p><br></p><p>We are seeking a passionate and technically savvy mid to Sr level Azure DevOps Engineer to join a small yet dynamic DevOps Engineering Team. The ideal candidate will have a strong background in DevOps practices, with a focus on Microsoft Azure, Kubernetes, and CI/CD pipeline implementation. You will play a critical role in designing, implementing, and maintaining cloud infrastructure to support scalable, secure, and highly available applications.</p><p><br></p><p>Responsibilities</p><p>• Design, build, and maintain CI/CD pipelines using Azure DevOps for automated code deployment and testing.</p><p>• Manage and optimize Azure-based infrastructure, including Azure Kubernetes Service (AKS), to ensure high availability and scalability.</p><p>• Implement and manage containerized applications using Docker and Kubernetes.</p><p>• Collaborate with development and operations teams to streamline software delivery processes and improve system reliability.</p><p>• Monitor, troubleshoot, and optimize cloud infrastructure performance, ensuring security and compliance best practices.</p><p>• Automate infrastructure provisioning and configuration using tools like Terraform, ARM templates, or similar.</p><p>• Mentor junior engineers and provide technical guidance on DevOps best practices.</p><p>• Stay up-to-date with emerging Azure services and DevOps trends to drive continuous improvement.</p><p><br></p>
We are looking for an efficient and driven Account Sales individual to join our team in Orlando, Florida. In this role, you will work with clients across various industries, connecting them with innovative print and packaging solutions that meet their branding and operational needs. If you are passionate about building relationships and delivering value through exceptional service, this is the perfect opportunity to grow your career.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities by researching and connecting with potential clients in industries such as food, beverage, health, and beauty.<br>• Engage with clients to understand their specific printing and packaging needs, ensuring solutions align with their business objectives.<br>• Present tailored pitches and proposals that highlight the benefits of our premium, eco-friendly print solutions.<br>• Schedule and attend client meetings, collaborating with sales directors to showcase our capabilities and secure partnerships.<br>• Develop and maintain strong relationships with clients, providing exceptional service and identifying opportunities for repeat or referral business.<br>• Transition into managing the full sales cycle independently after completing comprehensive onboarding and training.<br>• Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.<br>• Stay informed about industry trends and advancements to effectively communicate the value of our innovative solutions.
<p>We are looking for an experienced Bankruptcy Paralegal to join a growing legal team in Orlando, Florida. This position offers the opportunity to work on Bankruptcy Law cases and requires exceptional organizational and communication skills. The role is fully on-site, providing a dynamic and collaborative environment for professionals to thrive. <strong>Please send your resume to Stacey Lyons via LinkedIn or call me 561.288.9041 for immediate consideration!</strong></p><p><br></p><p>Responsibilities:</p><p>.Draft and prepare legal documents, motions, pleadings, and correspondence related to bankruptcy proceedings. File documents with bankruptcy courts and ensure compliance with procedural requirements and deadlines</p><p>• File legal documents electronically in both state and federal courts, ensuring accuracy and compliance with court procedures.</p><p>• Draft initial versions of pleadings, motions, notices, correspondence, and related legal documents.</p><p><strong>. </strong>Assist in the management of bankruptcy cases from inception to resolution, including gathering and organizing client information, drafting bankruptcy petitions, schedules, and other necessary documents. </p><p>• Organize and schedule hearings, mediations, depositions, and meetings, ensuring all preparations are completed in advance.</p><p>• Assist in the discovery process by preparing responses and requests, reviewing document production, and ensuring thorough attorney review.</p><p>• Issue subpoenas to witnesses and manage related communications.</p><p>• Engage with clients, opposing counsel, judicial assistants, witnesses, and other stakeholders through both verbal and written communication.</p><p>• Support trial preparation by managing case files, organizing exhibits, and coordinating logistics.</p><p>• Utilize case management software to track deadlines, maintain case records, and facilitate efficient workflow.</p><p>• Collaborate with attorneys to ensure all litigation tasks are completed on time and to a high standard.</p>
<p>We are seeking an experienced and detail-oriented <strong>Controller</strong> to lead corporate accounting and finance operations for our client. The ideal candidate will have hands-on expertise in day-to-day accounting, preparing board packages, reviewing audits, and managing month-end reporting and financial close processes. Prior public accounting experience and <strong>CPA certification (preferred)</strong> will be highly valued. International exposure is a plus. This is a <strong>hybrid role</strong> requiring 2-3 days in-office per week, ideal for a driven leader ready to make an impact.</p><p><strong>Responsibilities:</strong></p><ul><li>Oversee daily accounting operations, including general ledger, reporting, and month-end financial close.</li><li>Prepare accurate and comprehensive board packages for executive leadership.</li><li>Manage audit reviews, ensuring compliance with financial regulations and company policies.</li><li>Collaborate with finance teams across the organization, including any international operations, as needed.</li><li>Provide strategic insight to improve financial processes and support business goals.</li></ul><p><strong>Qualifications:</strong></p><ul><li>7+ years of experience in corporate accounting and finance; international exposure a plus.</li><li>Expertise in financial close, audit reviews, and preparing executive-level board reports.</li><li>Prior public accounting experience is a plus.</li><li>CPA certification preferred.</li><li>Bachelor’s degree in Accounting, Finance, or a related field is required.</li><li>Strong leadership, analytical, and communication skills.</li></ul><p>Please send your resume to Molly Waldman. You can message me on LinkedIn (Molly Waldman) to send me your resume directly. My email is also located on LinkedIn.</p>
