2 results for Call Center Manager in Orlando, FL

Orlando, FL
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Manager to oversee customer interactions and ensure operational excellence in a dynamic environment. This long-term contract position is based in Orlando, Florida, and offers an exciting opportunity to lead teams, enhance customer satisfaction, and optimize processes related to shipping, receiving, and order management. Responsibilities: • Manage and lead customer service teams to deliver exceptional service and resolve issues efficiently. • Oversee shipping and receiving operations, ensuring timely and accurate processing of goods. • Utilize software tools to manage customer accounts, process orders, and track scheduling. • Develop and implement strategies for improving customer service quality and team performance. • Train and mentor new employees to encourage attention to detail and align with company standards. • Coordinate call center operations, ensuring seamless communication and customer satisfaction. • Monitor and optimize processes related to uniform solutions and cloud-based applications. • Maintain strong relationships with customers, addressing concerns and providing tailored solutions. • Collaborate with cross-functional teams to align operational goals with customer needs. • Analyze performance metrics to identify areas for improvement and implement corrective actions.
2026-03-02T00:00:00Z

Altamonte Springs, FL
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing exceptional support to customers. Located in Altamonte Springs, Florida, the position offers an excellent opportunity to grow within the construction industry. Responsibilities: • Handle inbound and outbound calls with professionalism and efficiency, ensuring customer inquiries are addressed promptly. • Provide accurate information regarding products and services while maintaining a positive and helpful tone. • Process customer orders and ensure all entries are completed correctly and in a timely manner. • Resolve customer issues and complaints by identifying solutions and following up to ensure satisfaction. • Collaborate with internal teams to ensure seamless communication and effective problem-solving. • Maintain detailed and organized records of customer interactions and transactions. • Stay updated on company policies, procedures, and product offerings to provide accurate information. • Identify opportunities to improve customer service processes and share feedback with the team. • Uphold the company's reputation by delivering high-quality service and building strong customer relationships.
2026-03-05T00:00:00Z