We are looking for an experienced Tax Manager to oversee comprehensive tax processes and ensure compliance with regulations. This role requires a strategic thinker who can analyze financial data, implement best practices, and provide innovative tax solutions. Join our team in Tustin, California, to make a meaningful impact in tax planning and management.<br><br>Responsibilities:<br>• Oversee the preparation and review of complex income tax returns for individuals and corporations.<br>• Manage tax compliance processes, ensuring timely and accurate submissions.<br>• Coordinate and lead tax audits, serving as the primary point of contact for auditors.<br>• Develop and implement process improvements to enhance efficiency and accuracy in tax operations.<br>• Research and apply innovative tax planning strategies to optimize tax savings.<br>• Monitor industry trends and regulatory changes to ensure compliance and adaptability.<br>• Identify opportunities for tax savings and provide actionable recommendations to improve profitability.<br>• Prepare and manage sales and use tax filings, ensuring adherence to local and federal regulations.
We are looking for an experienced Sr. Network Engineer to design, implement, and maintain secure and efficient network solutions that support our organization's growth and operational needs. This role requires a strategic thinker with deep expertise in network architecture, troubleshooting, and security protocols. Based in Santa Ana, California, the successful candidate will play an integral part in ensuring seamless connectivity and optimal performance across all network systems.<br><br>Responsibilities:<br>• Design and implement secure and scalable network solutions to facilitate seamless sharing of applications and resources across the organization.<br>• Collaborate with vendors and internal departments to procure hardware, software, and services required for network operations.<br>• Analyze and resolve complex network issues to ensure high performance and reliability.<br>• Evaluate, test, and recommend advanced networking solutions to enhance infrastructure capabilities.<br>• Mentor less experienced network administrators and engineers, fostering skill development and growth.<br>• Develop innovative strategies to integrate acquired companies into the organization's standard network technology stack.<br>• Conduct comprehensive analysis and testing of network infrastructure to align with business objectives and industry standards.<br>• Stay updated on emerging technologies and implement leading-edge solutions to meet organizational needs.<br>• Ensure the security of network systems by configuring firewalls, intrusion detection/prevention systems, and access controls.<br>• Manage disaster recovery environments and contribute to business continuity planning.
We are looking for an experienced HR Generalist to join our team in Irvine, California on a contract basis. This role offers a hybrid work model, blending in-office collaboration with remote flexibility. The ideal candidate will bring a well-rounded skill set in HR operations and demonstrate expertise in payroll processing, compliance, recruiting, and employee onboarding.<br><br>Responsibilities:<br>• Process payroll for approximately 40 employees, ensuring accuracy and timely submission.<br>• Manage employee onboarding and offboarding processes, including compliance with E-Verify and I-9 documentation.<br>• Oversee recruitment efforts by sourcing candidates, screening resumes, and coordinating interviews.<br>• Administer benefits-related tasks, including open enrollment and maintaining employee records.<br>• Ensure compliance with HR policies, procedures, and regulations.<br>• Utilize Paylocity software for HRIS management and payroll functions.<br>• Provide support for employee relations and address HR-related inquiries.<br>• Collaborate with leadership to maintain a positive work environment and address workforce needs.<br>• Assist with general HR administration tasks to support team operations.
We are looking for a highly organized and proactive Executive Assistant to support senior leadership within the financial services industry. This is a long-term contract position based in Irvine, California, offering an excellent opportunity to contribute to the success of a dynamic organization. The ideal candidate will excel in managing schedules, coordinating travel, and ensuring smooth executive operations.<br><br>Responsibilities:<br>• Manage and maintain executive calendars, ensuring efficient scheduling and timely updates.<br>• Arrange and coordinate complex travel plans, including booking flights, accommodations, and transportation.<br>• Prepare materials and agendas for executive meetings, ensuring all required information is available.<br>• Act as a liaison between executives and internal or external stakeholders, facilitating clear communication.<br>• Handle confidential information with discretion and maintain professionalism in all interactions.<br>• Monitor and prioritize incoming communications, responding or redirecting as needed.<br>• Organize and oversee special projects or events as directed by senior leadership.<br>• Ensure compliance with company policies and procedures in the execution of administrative tasks.<br>• Troubleshoot scheduling conflicts and adapt plans to accommodate changes effectively.
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.<br>• Utilize multiple internal systems to ensure accurate and efficient service delivery.<br>• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.<br>• Provide timely feedback to management about potential service failures or customer concerns.<br>• Assist with order management, including new customer setups, shipping, and delivery tracking.<br>• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.<br>• Participate in special projects and initiatives as assigned by management.<br>• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.<br>• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.<br>• Work occasional mandatory overtime as requested by management.
<p><strong>Am Law 200 Firm seeks Civil Litigation Attorney: 50% Advice & Counsel/50% Litigation</strong></p><p><br></p><p>**This is a combo Litigation (employment defense & commercial litigation) <u>AND</u> transactional (advising employers, workplace investigations, drafting employee handbooks).</p><p><br></p><p>Attorney Billables: 1800-1850 per year</p><p><br></p><p>Perks:</p><ul><li>Mentorship</li><li>Growth</li><li>Almost zero turnover</li></ul><p>We've placed multiple attorneys with this group from 1-10 years of experience. All have been there over a year and enjoy the group, and work! <strong>Will train on practice area!</strong></p><p><br></p><p>Will be handling employment matters with clients ranging from small business to Fortune 500 clients.</p><p><br></p>
We are looking for an entry-level Financial Analyst to join our team in Walnut, California. This position is ideal for someone eager to work in the education industry, providing financial insights and support while ensuring accuracy in transactional processes. The role requires strong analytical skills and excellent communication abilities to assist students and internal teams effectively.<br><br>Responsibilities:<br>• Process weekly student refunds, ensuring accurate record-keeping and timely completion of transactions.<br>• Reconcile complex financial data across multiple systems, including PeopleSoft and banking platforms.<br>• Provide exceptional customer service by addressing student inquiries related to billing, account balances, and collections.<br>• Manage sensitive collections-related calls with professionalism and tact, ensuring issues are resolved effectively.<br>• Review and audit student accounts to identify discrepancies and communicate balances owed.<br>• Support cashiering operations by handling cash-related transactions and preparing detailed reports.<br>• Utilize Excel for data analysis, including VLOOKUPs, pivot tables, and reconciliation tasks.<br>• Collaborate with internal teams to streamline financial processes and maintain system integrity.
We are looking for an experienced AR Collections Specialist to join our team in Los Alamitos, California. In this role, you will manage key accounts receivable tasks, including invoicing, troubleshooting payment discrepancies, and driving effective collections efforts. This is a Contract-to-Permanent position within the logistics industry, offering an excellent opportunity for growth in a detail-oriented environment.<br><br>Responsibilities:<br>• Process and review third-party claims, including invoicing, negotiations, collections, and aging analyses.<br>• Manage invoicing, collections, and troubleshooting for secondary market and other non-customer transactions.<br>• Conduct desktop check deposits and ensure accurate bank entries.<br>• Handle invoicing, collections, negotiations, and aging reviews for owner-operator accounts.<br>• Provide cash receipt projections to the AR Supervisor and assist with various accounting and operational tasks.
We are looking for an experienced HR Manager to lead human resources operations and payroll management in Pasadena, California. This role is pivotal in ensuring compliance, fostering employee relations, and overseeing all aspects of human resources, including policy development, benefits administration, and career development initiatives. The ideal candidate will bring a strategic approach to managing HR programs while maintaining a high level of accuracy and efficiency in payroll processes.<br><br>Responsibilities:<br>• Develop, implement, and maintain HR policies and procedures to ensure compliance with state, federal, and local employment laws.<br>• Oversee payroll processing operations, ensuring accuracy, timely payments, and adherence to tax laws and regulations.<br>• Manage recruitment efforts, including creating job postings, screening candidates, conducting interviews, and onboarding new hires.<br>• Provide guidance and support to management and staff on employee relations, compensation, and development matters.<br>• Administer employee benefits programs, including 401k plans, health insurance, and wellness initiatives.<br>• Conduct risk management activities such as overseeing workers’ compensation programs, safety initiatives, and injury prevention measures.<br>• Maintain and update organizational charts, employee directories, and HR records to ensure accurate documentation.<br>• Lead training sessions and performance evaluation programs to enhance employee skills and organizational effectiveness.<br>• Coordinate responses to external audits, ensuring all necessary reports and documentation are prepared and submitted accurately.<br>• Supervise payroll staff and manage HRIS systems to streamline processes and improve efficiency.
We are looking for an entry-level Accountant to join our team in Diamond Bar, California. This is a Contract-to-permanent position that offers a great opportunity to grow your career in accounting while contributing to essential business functions. The ideal candidate will assist with collections, credit validation, and documentation processes while maintaining a high level of accuracy and professionalism.<br><br>Responsibilities:<br>• Contact customers with overdue accounts to ensure timely payments and resolve any issues affecting balances.<br>• Investigate reasons for delinquent accounts and collaborate with customers to address discrepancies.<br>• Maintain detailed records of all collections activities, including account statuses and payment histories.<br>• Review customer accounts and aging reports to determine credit approval for order releases.<br>• Verify payment terms or credit conditions before releasing orders using relevant systems.<br>• Pre-authorize shipments from the Canadian warehouse by managing Excel worksheets.<br>• Conduct credit checks using Dun & Bradstreet to evaluate customer credit status.<br>• Update and manage customer credit profiles, ensuring all information is current and accurate.<br>• Run reports and document actions using internal systems to support credit and collections processes.<br>• Adhere to company policies and maintain a clean, organized workspace while performing additional tasks as assigned.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Long Beach, California. This Contract-to-permanent position offers the opportunity to work closely with the accounting department to ensure smooth financial operations. The role requires strong organizational skills and accuracy in processing invoices, reconciling accounts, and maintaining financial documentation.<br><br>Responsibilities:<br>• Process and post business transactions, invoices, and financial data to maintain accurate accounts payable records.<br>• Verify and reconcile financial documents to ensure accuracy for audits, tax purposes, and vendor payments.<br>• Assemble and review invoices for payment while clarifying any discrepancies related to pricing or signatures.<br>• Maintain detailed records of outstanding payables and ensure timely payments to vendors.<br>• Prepare vouchers with invoice details, vendor information, and coding in accordance with accounting procedures.<br>• Reconcile bank statements and input daily bookkeeping records.<br>• Collaborate with the accounting department and upper management to code invoices and execute payments.<br>• Monitor vendor files for previous payments and assign voucher numbers appropriately.<br>• Generate periodic reports and maintain organized correspondence files.<br>• Provide clerical support to assist with payment obligations and protect against overpayment errors.
We are in search of a Sr. Financial Analyst to join our team, situated in Tustin, California, 92780, United States. In this role, you will undertake a variety of tasks including financial reporting, analysis, forecasting, and budgeting. Collaborating with multiple teams, you will provide valuable insights, forecasts, and actionable recommendations that steer our strategic decision-making process.<br><br>Responsibilities<br>• Carry out comprehensive financial analyses to back pivotal business decisions, inclusive of cost optimization, capital investments, and pricing strategies.<br>• Develop and sustain complex financial models that support strategic initiatives and operational decisions, with a focus on accuracy and scalability.<br>• Collaborate with various departments to set annual budgets, track performance, and analyze variances to ensure consistency in financial planning.<br>• Prepare and scrutinize monthly and quarterly financial reports to monitor company performance.<br>• Actively participate in ad-hoc financial analysis to address emerging business needs and opportunities.<br>• Utilize your skills in 'Business systems', 'Confluence', 'CRM', 'Crystal Reports', 'Data Mining Techniques', 'About Time', 'Accounting Functions', 'Auditing', 'Budget Processes', 'Capital Management' to enhance your performance in this role.
<p><strong>Top Am Law firm Seeks Associate Attorney to Handle Transactional & Litigation Employment & Commercial Litigation</strong></p><p><br></p><p>Am Law law firm seeks <strong>Attorney wanting to learn employment law (or grow their skills within employment law defense)!</strong> This firm prides itself in diversity amongst the partnership! The attorneys are nationally recognized for their diversity amongst leaders! This is a <strong><u>hybrid</u></strong> onsite position. </p><p><br></p><p>Will work on employment advising and defending wage and hour, single party claims along with supporting commercial litigation teams too! 60% litigation--40% advising! Litigation covers: Northern, Central, and Southern California state courts and the Ninth Circuit federal district court.</p><p><br></p><p>Billables: 1850/year</p><p><br></p><p>Benefits: generous profit sharing plan, unlimited PTO, multiple ways to bonus (billables, partnership amongst the group, productivity, and annual performance), bonuses are $25k-$90k! Firm has never had layoffs!</p>
We are looking for an experienced Tax Senior to join our team in El Monte, California. In this role, you will oversee diverse corporate tax functions, ensuring compliance with federal, state, and local regulations. You will play a vital part in preparing tax filings, managing compliance calendars, and supporting financial audits.<br><br>Responsibilities:<br>• Prepare consolidated federal income tax returns for the organization and its subsidiaries.<br>• Draft state income tax filings for affiliated companies, ensuring accuracy and compliance.<br>• Manage and process quarterly estimated tax payments, along with city and county tax obligations.<br>• Oversee and file Form 5500 for employee benefit plans.<br>• Develop and maintain a detailed tax calendar to track filing deadlines for the company and its affiliates.<br>• Maintain and update the tax depreciation system to ensure precise reporting.<br>• File property tax statements and returns in a timely and accurate manner.<br>• Review payroll tax payments and ensure proper submission of quarterly and annual payroll tax filings.<br>• Conduct tax research to provide strategic advice on tax law changes and implications.<br>• Assist with external audits conducted by independent firms and tax authorities, ensuring seamless communication and documentation.
We are looking for a dedicated and detail-oriented Bank Teller to join our team on a contract basis in Hacienda Heights, California. This role is ideal for professionals with strong customer service skills and experience in handling banking transactions. You will play a key part in assisting customers with their financial needs and ensuring efficient operations within a fast-paced environment.<br><br>Responsibilities:<br>• Handle daily banking transactions, including deposits, withdrawals, and payments with accuracy and professionalism.<br>• Respond to inbound customer calls, providing clear and helpful information regarding account inquiries and banking services.<br>• Assist customers with scheduling appointments and resolving any issues related to their accounts.<br>• Process data entry tasks efficiently to maintain accurate records of transactions and customer interactions.<br>• Utilize Microsoft Excel and Word to generate reports and organize information as needed.<br>• Manage email correspondence to address customer inquiries and provide timely responses.<br>• Support inbound and outbound communication efforts to ensure customers receive the assistance they need.<br>• Execute order entry tasks with attention to detail and adherence to established procedures.<br>• Uphold high levels of customer satisfaction by delivering friendly and effective service in every interaction.<br>• Collaborate with team members to improve operational workflows and enhance service quality.
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Full Stack Developer to join our team on a long-term contract basis in El Segundo, California. In this role, you will contribute to the development of high-quality applications for a non-profit organization, utilizing modern technologies and programming languages. This is a fantastic opportunity to work on meaningful projects that make a positive impact.</p><p><br></p><p><br></p>
Description of Position A leading company in the flavor development industry, specializing in custom powdered and liquid flavors for unique product formulations, is seeking a contract Accounting Clerk for a 3-month assignment. The role supports day-to-day accounting operations, focusing on basic accounts payable and receivable tasks. The ideal candidate will help maintain accurate financial records and ensure timely processing of transactions in a collaborative and innovative environment.
<p>We are looking for a dedicated and experienced attorney to join our boutique class action firm in LA County. This role offers a unique opportunity to work in a collaborative environment focused on quality over quantity, with a strong emphasis on employment and class action litigation. Whether you prefer a hybrid or fully remote work arrangement, this position is designed to provide flexibility while maintaining proximity for occasional in-person responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive discovery processes, including managing and attending depositions.</p><p>• Draft and file pleadings, motions, and other legal documents with precision and attention to detail.</p><p>• Represent clients during court appearances and ensure effective advocacy.</p><p>• Handle law and motion practices to address various legal issues.</p><p>• Work autonomously or under senior attorneys depending on experience level, managing cases effectively.</p><p>• Maintain a minimum of 1,500 billable hours annually, tracking time accurately for attorneys’ fees.</p><p>• Collaborate with the team during weekly meetings and contribute to the firm's shared legal strategies.</p><p>• Participate in firm-wide discussions and activities to maintain a positive and team-oriented culture.</p>
work shift- 12:00p.m.-9:00p.m. Mon-Thu, Fri. 9:00a.m.-6:00p.m<br><br>Responsibilities:<br>• Route, dispatch and monitor the movements of ocean containers using a team of company and independently contracted drivers.<br>• Create terminal appointments to pull and return equipment as efficiently as possible.<br>• Know and understand all customer’s as well as their requirements & SOPs<br>• Monitor of the entire fleet while tracking route and driver efficiency.<br>• Resolve any operational issue delaying delivery (breakdowns, traffic conditions, etc.)<br>• Create shift recaps and shift change hand-off reports.<br>• Use VIntermodal TMS system to keep shipment statuses accurate and current.<br>• Use Samsara GPS and Cab-Camera systems to track the real time movement of freight.<br>• Communicate with drivers using VOIP systems.<br>• Troubleshoot driver interface technology to ensure mobile dispatch software and E-log devices are fully operational.<br>• Answer phones quickly and keep call times to a minimum.<br>• Ensure adequate driver scheduling and contractor capacity to meet the day’s workload.<br>• Update customer service team of service failures and exceptions in real time.<br>• Present detailed reports, dashboards and scorecards to assist management in improving operational efficiency.<br>• Verify that carriers being used are compliant and files are up to date.<br>• Know and understand FMCSA safety regulations and HOS limitations as well as internal safety policies and procedures.<br>• Develop and maintain good working relationships with our driver communities.<br>• Model and acts in accordance with our guiding principles and core values.<br>· Perform other duties as assigned.<br><br>Qualifications:<br>• 2+ years motor carrier dispatch experience required.<br>• Drayage dispatch experience is highly preferred.<br>• Bilingual English & Spanish is highly preferred.<br>• High school graduate or equivalent required.<br>• Some college courses highly preferred.<br>• Experience with Microsoft Office is required.<br>• Experience with any reputable TMS is highly preferred.<br><br>Other Skills and Abilities:<br>• Ability to multitask and remain calm under high levels of pressure.<br>• Ability to work in a results based environment.<br>• Ability to read, type, follow instructions, and use of basic math skills.<br>• Ability to communicate clearly and effectively with customers and co-workers.<br>• Ability to multitask efficiently in a changing and fast moving environment.<br>• Ability to punctually adhere to a strict schedule.<br>• Ability to identify and solve problems in a timely manner.<br>• Ability to motivate drivers in a team based environment.<br>• Ability to analyze and interpret map data and extensive knowledge of SoCal cities.<br>• Ability to transmit and enforce DOT regulations and internal policies/procedures.
We are looking for a detail-oriented Human Resources (HR) Assistant to join our team on a contract basis in Pico Rivera, California. This role involves providing critical support for recruitment activities, interview scheduling, and administrative tasks to ensure smooth operations. If you thrive in a fast-paced environment and have a passion for organization and people-focused tasks, we encourage you to apply.<br><br>Responsibilities:<br>• Coordinate and schedule interviews with candidates and hiring managers in an efficient and timely manner.<br>• Manage accurate data entry into HR systems, ensuring all information is up-to-date.<br>• Organize and maintain employee records and HR-related files for easy access and compliance.<br>• Provide administrative support for recruitment processes, including posting job ads and screening resumes.<br>• Conduct background checks and assist in onboarding activities for new hires.<br>• Handle benefit functions and assist employees with inquiries related to HR policies.<br>• Use HR software systems such as ADP Workforce Now and Ceridian to support daily operations.<br>• Audit documentation and processes to ensure accuracy and compliance with company standards.<br>• Deliver excellent customer service by addressing HR-related questions and concerns.<br>• Support other HR tasks as needed to ensure the department runs smoothly.
<p>A highly respected midsize firm in West LA seeks a <strong>real estate transactional attorney</strong> with <strong>at least 3 years of experience</strong>. This is a great opportunity to join a collaborative, long-standing team handling sophisticated real estate matters with a manageable billable target.</p><p><br></p><p><strong>You’ll handle:</strong></p><ul><li>Purchase and sale transactions</li><li>Commercial leasing</li><li>Real estate development</li><li>Real estate financing</li></ul><p><br></p><p><strong>Why consider this firm?</strong></p><ul><li>1800 billable hours</li><li>Excellent benefits and firm culture</li><li>Strong retention — I placed an attorney with this group who’s still thriving there</li><li>High-end work without big firm burnout</li></ul><p><br></p><p>If you’re looking for high-quality work in a supportive and balanced environment, this is a role worth exploring.</p><p><br></p><p>For immediate consideration for this exciting real estate transactional attorney opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin< at >RobertHalf.< com ></p>
<p>Do you seek to advance and challenge your skills? This is a great chance to work for a forward-looking company that offers career advancement. Join an exciting team at a thriving company as a Payroll Clerk through this excellent opportunity via Robert Half. Ideal applicants must have strong organizational skills to be considered. As the Payroll Clerk, your responsibilities will include data entry, reconciliation of timecards, paycheck distribution, and providing statements to various departments. This permanent position is a terrific opportunity and is based in the Hemet, California area. To be considered, candidate must demonstrate strong communication skills and exceed expectations by working with both the internal team and external customers.</p><p><br></p><p>How you will make an impact</p><p><br></p><p>- Build and run custom reports</p><p><br></p><p>- Other duties as assigned</p><p><br></p><p>- Instruct and train employees in the use of payroll-related systems including entry of timesheets, online access of pay statements, etc.</p><p><br></p><p>- Administer and distribute reports as instructed</p><p><br></p><p>- Maintain payroll information by contacting employees via email and phone to obtain timesheet approvals</p><p><br></p><p>- Ensure efficient operation of the department by performing clerical duties such as filing, scanning, faxing, photocopying, etc.</p><p><br></p><p>- Comprise data into spreadsheets and the payroll system</p>
<p>Step into a role where people and process meet. A thriving company in Carlsbad is looking for an HR Assistant who’s ready to be the heartbeat of the HR department. If you’re organized, proactive, and passionate about supporting a positive workplace culture, this is your chance to grow in a collaborative and fast-paced environment.</p><p><br></p><p><strong><u>What You’ll Be Doing:</u></strong></p><ul><li>Assist with onboarding, offboarding, and employee file maintenance.</li><li>Coordinate interviews, schedule meetings, and support recruitment efforts.</li><li>Help manage HR documentation, compliance tracking, and internal communications.</li><li>Support benefits administration and respond to employee inquiries.</li><li>Maintain HR databases and generate reports as needed.</li></ul>
<p>Our client is a leader in their industry and is seeking a Sr. BA for multi-year role.</p><p><br></p><p>Position Overview: We are seeking a highly skilled highly motivated team-oriented and customer-focused Senior Business Analyst to join our team for a large-scale enterprise-wide modernization project. The successful candidate will play a critical role in analyzing business processes identifying requirements and ensuring the successful integration of a new SaaS-based system with various other systems and applications.</p><p><br></p><p>Key Responsibilities:</p><p>- Collaborate with cross-functional teams and vendors to gather and document business requirements.</p><p>- Analyze and map current business processes and workflows.</p><p>- Develop detailed business and functional requirements documents.</p><p>- Facilitate workshops and meetings to elicit requirements and validate solutions.</p><p>- Work closely with all teams e.g. Business IT vendors infrastructure and reporting and analytics teams to ensure technical solutions align with business needs.</p><p>- Assist in the development of test plans and participate in testing activities.</p><p>- Provide ongoing support and training to business users.</p><p>- Ensure compliance with industry standards and best practices.</p><p>- Help with prioritizing requirements to determine the scope of the project.</p><p>- Help with refining and solidifying the business case.</p><p>- Help with assessing risks and solidifying business benefits.</p>
<p>We’re looking for a strategic, service-driven leader to oversee and enhance our customer experience and loyalty operations for a portfolio of high-growth, subscription-based brands. Reporting to the Director of Customer Experience, this role will be instrumental in executing retention strategies, refining operational processes, and ensuring that every customer touchpoint reflects our premium brand standards. The right candidate will have a proven track record managing third-party service providers, a deep understanding of subscription customer behavior, and the ability to translate insights into actions that increase satisfaction, loyalty, and lifetime value. You bring a mix of empathy, operational discipline, and results-focused leadership to inspire both internal teams and external partners.</p><p><br></p><p><strong>Core Responsibilities</strong></p><p><strong>Customer Experience & Loyalty Initiatives</strong></p><ul><li>Implement and refine strategies to improve retention, customer lifetime value, and long-term engagement.</li><li>Manage loyalty incentives and special experience programs based on customer lifecycle data.</li><li>Maintain brand voice and service excellence across all service channels (phone, chat, email, social, SMS).</li></ul><p><strong>Vendor & BPO Oversight</strong></p><ul><li>Direct daily operations with external service providers, monitoring quality, productivity, and customer outcomes.</li><li>Enforce consistent use of processes, tools, and quality standards across teams.</li><li>Partner with leadership to drive accountability and performance optimization.</li></ul><p><strong>Tools, Data, & Process Optimization</strong></p><ul><li>Support configuration and best practices for platforms such as Zendesk, Ada, Shopify, Recharge, and internal CRM systems.</li><li>Analyze service reports and dashboards to identify trends, inform initiatives, and enhance KPIs such as first contact resolution, average handle time, and satisfaction scores.</li><li>Collaborate with product and technology teams to identify and resolve service friction points.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Align CX efforts with marketing campaigns, product launches, and promotional activity.</li><li>Provide customer insights to influence planning, innovation, and product development.</li></ul><p><strong>Team Leadership & Performance Support</strong></p><ul><li>Track and report on performance metrics, highlighting areas for coaching and improvement.</li><li>Facilitate regular team and vendor meetings focused on continuous improvement.</li><li>Serve as an escalation point for complex customer situations, partnering with leadership to resolve issues effectively.</li></ul>
