<p>We are looking for a dedicated Dispatcher to join our team in Tustin, California. This contract position involves managing and coordinating vendor maintenance requests for occupied properties, ensuring all tasks are handled efficiently and professionally. The role offers a hybrid work schedule but required to be located in Orange County. </p><p><br></p><p>Responsibilities:</p><p>• Coordinate and assign vendor work orders, ensuring timely follow-up and resolution.</p><p>• Communicate directly with residents to address maintenance requests and provide updates.</p><p>• Review and approve vendor bids within established limits, escalating concerns as needed.</p><p>• Generate and close purchase orders across multiple markets when required.</p><p>• Maintain clear communication with field offices regarding vendor-related maintenance for occupied homes.</p><p>• Summarize vendor proposals and issues for supervisor review.</p><p>• Ensure all vendor repairs are completed to the highest standard.</p><p>• Manage documentation and tracking of work orders within CRM and management systems.</p><p>• Handle inbound calls related to maintenance inquiries and dispatch tasks efficiently.</p>
We are looking for a skilled Dispatcher to join our team on a contract basis in Tustin, California. In this role, you will oversee maintenance coordination for occupied homes, including warranty management and vendor dispatch. This is a short-term opportunity, lasting two months, with a hybrid schedule combining remote and on-site work.<br><br>Responsibilities:<br>• Create and manage work orders and purchase orders using Yardi, ensuring timely execution and closure.<br>• Evaluate vendor reports to determine repair needs and assign tasks accordingly.<br>• Schedule and coordinate maintenance technicians or vendors to address resident requests and resolve issues.<br>• Monitor the progress of repairs and maintenance projects, providing updates to all stakeholders.<br>• Maintain accurate records of maintenance activities and communicate proactively with residents, vendors, and technicians.<br>• Review and approve invoices for purchase orders within assigned approval limits.<br>• Register and track warranties for maintenance equipment and newly built rental homes, ensuring adherence to warranty timelines.<br>• Manage warranty claims for Build-to-Rent communities, including coordinating repairs with builders and communicating with residents.<br>• Organize and maintain warranty databases, tracking expiration dates and ensuring proper documentation.<br>• Oversee the maintenance of community amenities in line with builder warranty policies.
work shift- 12:00p.m.-9:00p.m. Mon-Thu, Fri. 9:00a.m.-6:00p.m<br><br>Responsibilities:<br>• Route, dispatch and monitor the movements of ocean containers using a team of company and independently contracted drivers.<br>• Create terminal appointments to pull and return equipment as efficiently as possible.<br>• Know and understand all customer’s as well as their requirements & SOPs<br>• Monitor of the entire fleet while tracking route and driver efficiency.<br>• Resolve any operational issue delaying delivery (breakdowns, traffic conditions, etc.)<br>• Create shift recaps and shift change hand-off reports.<br>• Use VIntermodal TMS system to keep shipment statuses accurate and current.<br>• Use Samsara GPS and Cab-Camera systems to track the real time movement of freight.<br>• Communicate with drivers using VOIP systems.<br>• Troubleshoot driver interface technology to ensure mobile dispatch software and E-log devices are fully operational.<br>• Answer phones quickly and keep call times to a minimum.<br>• Ensure adequate driver scheduling and contractor capacity to meet the day’s workload.<br>• Update customer service team of service failures and exceptions in real time.<br>• Present detailed reports, dashboards and scorecards to assist management in improving operational efficiency.<br>• Verify that carriers being used are compliant and files are up to date.<br>• Know and understand FMCSA safety regulations and HOS limitations as well as internal safety policies and procedures.<br>• Develop and maintain good working relationships with our driver communities.<br>• Model and acts in accordance with our guiding principles and core values.<br>· Perform other duties as assigned.<br><br>Qualifications:<br>• 2+ years motor carrier dispatch experience required.<br>• Drayage dispatch experience is highly preferred.<br>• Bilingual English & Spanish is highly preferred.<br>• High school graduate or equivalent required.<br>• Some college courses highly preferred.<br>• Experience with Microsoft Office is required.<br>• Experience with any reputable TMS is highly preferred.<br><br>Other Skills and Abilities:<br>• Ability to multitask and remain calm under high levels of pressure.<br>• Ability to work in a results based environment.<br>• Ability to read, type, follow instructions, and use of basic math skills.<br>• Ability to communicate clearly and effectively with customers and co-workers.<br>• Ability to multitask efficiently in a changing and fast moving environment.<br>• Ability to punctually adhere to a strict schedule.<br>• Ability to identify and solve problems in a timely manner.<br>• Ability to motivate drivers in a team based environment.<br>• Ability to analyze and interpret map data and extensive knowledge of SoCal cities.<br>• Ability to transmit and enforce DOT regulations and internal policies/procedures.
