Add your latest resume to match with open positions.

16 results for Customer Experience Marketing Manager in Orange, CA

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-05T00:00:00Z

Digital Marketing Manager

Irvine, CA
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Digital Marketing Manager to join a healthcare-focused organization in Irvine, California on a Contract basis. This position will lead multi-channel marketing efforts by coordinating campaign execution, shaping audience journeys, and turning performance data into actionable improvements. The ideal candidate brings a strong mix of digital campaign management, analytics, and cross-functional collaboration to support engagement and conversion goals. Responsibilities: • Direct the day-to-day planning of content and campaign schedules, keeping marketing activity aligned with key enrollment periods, promotional initiatives, and organizational objectives. • Coordinate the full campaign delivery process, including timeline development, setup, quality checks, launch execution, and post-campaign analysis. • Develop target audience segments and structured communication journeys that improve relevance, strengthen engagement, and increase conversion performance. • Produce clear dashboards and executive-ready reports that translate campaign results into meaningful insights for leadership and partner teams. • Use AI-enabled tools to evaluate marketing data, uncover patterns, and refine messaging and strategy based on performance trends. • Work closely with teams across product, content, creative, admissions, and technology to deliver cohesive and effective integrated campaigns. • Drive ongoing campaign improvement through experimentation, data review, and optimization informed by audience behavior and response metrics.
2026-07-29T00:00:00Z

Marketing Automation Manager

Irvine, CA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
Role is based in Irvine 5 days/week onsite with a growing higher education company. Reporting to a Senior Marketing Manager, the Salesforce Marketing Cloud Developer is responsible for designing, developing, and deploying advanced marketing automation solutions across email, journey orchestration, mobile push, and analytics platforms. This includes architecting multi-channel journeys, developing data extensions, configuring automation workflows, enabling mobile push messaging, and building analytics dashboards to support enrollment and student engagement goals. The Salesforce Marketing Cloud Developer will work closely with marketing, admissions, and IT teams to translate business requirements into scalable, data-driven SFMC solutions. About the Role Essential Functions & Responsibilities Design, develop, and maintain responsive HTML email templates, dynamic content blocks, and reusable Content Builder assets aligned to brand standards and accessibility requirements.Work with clients to understand their needs and develop creative concepts.Configure and manage mobile push notification campaigns in MobilePush, including audience targeting, message personalization, and in-app messaging using AMPscript and JSON.Conduct quality assurance testing across email clients, mobile devices, and journey entry/exit conditions; ensure compliance with CAN-SPAM, TCPA, and institutional communication policies prior to deployment.Work closely with the marketing team to gather requirements, brainstorm ideas, and execute email marketing campaigns.Test and debug email campaigns before they are sent out to subscribers.Build and maintain analytics reporting using SFMC Intelligence (Datorama), Email Studio tracking, and custom SQL queries; develop performance dashboards and deliver actionable insights to stakeholders on open rates, click-through rates, journey conversions, and campaign ROI.Develop and maintain Salesforce Marketing Cloud integrations with other systems.Troubleshoot and resolve email deliverability, journey logic, automation failure, and mobile push deployment issues; monitor sender reputation, bounce management, and suppression list hygiene.Work with IT to create data extensions and troubleshoot any issues that arise.Stay up-to-date on the latest design trends and technologies.Collaborate with other team members including designers, developers, and marketing professionals.Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly.Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University's Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.May be involved in managing personnel planning for the function, including interviewing, selection, counseling, and evaluation of performance to ensure effective operations and staff engagement.Explores enrichment opportunities for staff such as seminars, specialized training and mentorships.Performs other duties as assigned.
2026-07-09T00:00:00Z

Bilingual Wholesale Customer Experience Specialist

Santa Fe Springs, CA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Bilingual Wholesale Customer Experience SpecialistWe are seeking a warm, energetic, and customer-focused professional to join a fast-paced and collaborative wholesale team. This is an exciting opportunity for someone who enjoys building meaningful client relationships, providing personalized service, and being involved in every stage of the customer experience—from initial order placement through delivery and follow-up.Unlike a traditional call center position, this role offers a dynamic mix of email and phone communication, cross-functional teamwork, and face-to-face interaction with business clients at trade shows and in-person meetings. The ideal candidate is engaging, approachable, highly dependable, and excited to represent the company while delivering an exceptional level of service.Key Responsibilities<ul><li>Manage the full customer service cycle, including order entry, order tracking, delivery follow-up, and issue resolution.</li><li>Build and maintain positive relationships with wholesale clients by providing responsive, professional, and personalized support.</li><li>Assist customers by phone, email, and in person with product information, order updates, account questions, and general inquiries.</li><li>Represent the company at trade shows several times per year, with approximately four to six domestic trips annually.</li><li>Partner closely with sales, logistics, and operations teams to ensure orders are processed accurately and customers receive a seamless experience.</li><li>Maintain organized and accurate customer records, order documentation, and spreadsheets using Microsoft Excel.</li><li>Proactively identify customer needs, communicate updates, and resolve concerns in a timely and thoughtful manner.</li><li>Contribute to a positive, team-oriented workplace through professionalism, enthusiasm, and a willingness to help.</li><li>Maintain consistent attendance, punctuality, and reliability in this fully in-person role.</li></ul>
2026-07-28T00:00:00Z

B2B Digital Marketing Manager

Brea, CA
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for a strategic B2B Digital Marketing Manager to drive integrated marketing programs for a wholesale distribution business serving dental professionals and organizations across North America. This Long-term Contract position is based in Brea, California, and focuses on building awareness, strengthening engagement, and generating pipeline through digital and field marketing initiatives. The role works closely with sales, product, creative, and events partners to deliver campaigns that support business growth and measurable commercial outcomes. Responsibilities: • Develop and lead full-funnel marketing campaigns designed to reach dental practices, institutional buyers, and clinical decision-makers across North America. • Produce sales and marketing assets such as customer stories, presentation materials, nurture content, event handouts, and solution-focused collateral that help advance opportunities. • Partner with sales, product, creative, and events teams to align campaign execution with commercial priorities and market needs. • Evaluate campaign results through lead tracking, funnel analysis, and performance reporting, then refine programs using data insights and stakeholder feedback. • Expand brand visibility through digital outreach, targeted promotions, and event-related marketing efforts that increase audience engagement and demand generation. • Adapt messaging for different buyer audiences while maintaining a consistent brand voice across channels and touchpoints. • Support strategic initiatives, product promotions, and integrated marketing programs that require coordination across multiple business functions. • Strengthen sales enablement efforts by creating resources and campaign support that help move prospects through the buying journey.
2026-08-01T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-07-30T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-07-30T00:00:00Z

Customer Service Representative

Rowland Heights, CA
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Customer Service Representative to support daily order and account coordination for a busy team in California. This contract-to-permanent opportunity is ideal for someone who enjoys balancing customer communication, order accuracy, and cross-functional follow-up in a fast-paced office setting. The person in this role will help maintain product availability awareness, manage high-volume inquiries, and ensure timely service through strong attention to detail and dependable administrative support. Responsibilities: • Monitor product availability and confirm stock status to support customer requests and order fulfillment. • Coordinate closely with the shipping team to track outgoing orders and help ensure deliveries arrive as scheduled. • Enter and update customer, order, and inventory information accurately using alphanumeric data entry systems. • Respond to a steady volume of inbound calls each day while providing attentive and solutions-focused customer support. • Use Microsoft Dynamics AX to locate product details, review records, and assist with order-related inquiries. • Process order entry activities and maintain organized documentation for customer transactions and service requests. • Communicate with internal departments to resolve issues involving inventory, shipment timing, or account questions. • Provide consistent administrative support while managing multiple priorities in a deadline-driven environment.
2026-08-03T00:00:00Z

Customer Service Representative

Cerritos, CA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a busy team in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping records accurate and organized. The person in this role will handle phone and email inquiries, coordinate appointments, and assist with order-related tasks while delivering a positive customer experience. Responsibilities: • Respond to incoming customer calls with professionalism, providing timely assistance and clear information. • Make outbound calls as needed to follow up on requests, confirm details, and support service completion. • Manage customer communications through email, ensuring messages are handled accurately and efficiently. • Enter and update customer, order, and service information in internal systems with a high level of accuracy. • Process order-related activities and maintain complete documentation to support smooth daily operations. • Schedule appointments and coordinate timing with customers and internal teams. • Welcome and assist visitors in the showroom, offering helpful service and directing inquiries appropriately. • Use Microsoft Excel and Microsoft Word to prepare, track, and maintain customer and operational records.
2026-07-30T00:00:00Z

Customer Service Representative

Los Angeles, CA
onsite
Temporary to Hire
26.6 - 28 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent opportunity. This role is ideal for someone who enjoys helping customers, handling high-volume communication, and supporting order-related inquiries with accuracy and care. The position focuses on delivering responsive service across phone interactions while ensuring each customer experience is efficient, courteous, and solution-oriented. Responsibilities: • Respond to incoming customer calls promptly and provide clear, detail-oriented assistance for a wide range of service needs. • Make outbound calls as needed to follow up on customer questions, confirm details, and support issue resolution. • Enter and update order information accurately in internal systems to help maintain smooth processing and fulfillment. • Address customer concerns with patience and sound judgment, working to resolve issues in a timely manner. • Document conversations, requests, and outcomes thoroughly to maintain complete and organized records. • Coordinate with internal teams when additional support is needed to answer questions or complete customer requests. • Maintain a high standard of service during frequent customer interactions in a call center environment.
2026-07-27T00:00:00Z

Sales Manager

Torrance, CA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a relationship-driven sales specialist to join our team in Torrance, California, as a Business Development Representative on a temp to hire basis. This opportunity is well suited for someone who is energized by business-to-business outreach, enjoys connecting with technical and purchasing stakeholders, and can move quickly in a high-activity sales environment. The role focuses on developing new opportunities, engaging prospective customers with relevant messaging, and supporting revenue growth through disciplined pipeline management. Responsibilities:• Generate new business opportunities by responding to incoming inquiries and proactively reaching out to prospective customers across target accounts.• Assess prospect fit by identifying decision-makers, understanding business needs, and applying structured qualification approaches to prioritize viable opportunities.• Follow up on leads generated through campaigns, events, and other outreach efforts to keep potential customers engaged and moving through the funnel.• Work closely with sales leadership to hand off strong opportunities with clear context, next steps, and supporting account details.• Record calls, emails, meetings, and qualification updates in the company CRM to maintain accurate and current prospect information.• Adapt outreach strategies and messaging for different buyer groups, including engineers, operators, technical teams, and procurement contacts.• Build credibility with prospects by communicating product value clearly and aligning conversations to customer challenges and market conditions.• Review pipeline activity, monitor progress against outreach targets and performance metrics, and contribute insights during sales meetings.• Share observations on customer feedback, competitive activity, and emerging market needs with sales and marketing partners to strengthen go-to-market efforts.
2026-08-05T00:00:00Z

Sales Manager

Brea, CA
onsite
Temporary to Hire
90000 - 150000 USD / Yearly
Sales Manager – New Business DevelopmentLocation: Brea, CAWork Schedule: Full-time, onsite during onboarding with the option for a hybrid schedule afterwardIndustry: Luxury Home GoodsPosition OverviewA luxury home goods company in Brea is seeking a driven, results-oriented Sales Manager to lead new business development and expand the company’s customer base. This is a true “hunter” role designed for a hungry, proactive sales professional who enjoys prospecting, opening new accounts, and identifying untapped market opportunities.This position is focused on generating new business—not managing an existing book of accounts. The ideal candidate is a self-motivated go-getter with a demonstrated ability to introduce product lines to new customers, build strong relationships, and convert opportunities into long-term revenue.Key Responsibilities<ul><li>Develop and execute strategies to identify and secure new business opportunities.</li><li>Prospect and engage potential customers through cold calling, email outreach, networking, referrals, industry events, and other business development activities.</li><li>Build a strong pipeline of qualified prospects across relevant luxury home goods markets and sales channels.</li><li>Open new customer accounts and expand the company’s products and value lines into new markets.</li><li>Conduct presentations and communicate the company’s products, quality, value, and competitive advantages to prospective customers.</li><li>Manage the full sales cycle, from initial outreach and discovery through proposal development, negotiation, and closing.</li><li>Develop relationships with key decision-makers, buyers, retailers, distributors, designers, and other industry partners.</li><li>Maintain consistent follow-up with prospects and accurately track pipeline activity, sales progress, and forecasts.</li><li>Monitor market trends, competitors, and customer needs to identify new sales opportunities.</li><li>Collaborate with internal product, operations, marketing, and leadership teams to support successful customer launches.</li><li>Meet or exceed established goals for prospecting activity, new account acquisition, and revenue growth.</li></ul>
2026-07-17T00:00:00Z

Client Relations Specialist

Oceanside, CA
onsite
Temporary / Contract
25 - 33 USD / Hourly
A growing commercial property management company is looking for a Client Relations Specialist to support tenants, vendors, and property managers across a diverse portfolio of office and retail properties. This position is ideal for someone who enjoys building relationships, solving problems, and creating positive experiences for clients every day. You'll work closely with property management, accounting, and maintenance teams while helping ensure tenant requests are handled promptly and professionally.ResponsibilitiesClient Relations<ul><li>Respond to tenant inquiries by phone and email</li><li>Coordinate maintenance requests and follow up on service completion</li><li>Communicate with vendors regarding work orders and scheduling</li><li>Maintain detailed records of client interactions</li><li>Build strong relationships through proactive communication and follow-up</li></ul>Administrative Responsibilities<ul><li>Prepare service reports and correspondence</li><li>Update tenant information within the property management system</li><li>Assist with lease documentation and administrative projects</li><li>Support office operations as needed</li></ul>
2026-07-17T00:00:00Z

Contact Center Representative

Park La Brea, CA
onsite
Temporary / Contract
26.6 - 28 USD / Hourly
We are looking for a Contact Center Representative to support customer interactions for a Contract position at an entertainment union located Miracle Mile. In this role, you will serve as a key point of contact for callers, assist with service-related questions, and help process customer requests accurately and efficiently. The ideal candidate brings strong communication skills, a customer-focused approach, and the ability to manage both incoming and outgoing calls in a fast-paced environment. Responsibilities:• Respond to inbound customer calls with professionalism, providing timely support and clear information.• Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding issues.• Enter orders and update customer information accurately within internal systems.• Address service inquiries, concerns, and routine requests while maintaining a positive customer experience.• Document interactions thoroughly to ensure records are complete and up to date.• Coordinate with internal teams when issues require additional research or escalation.
2026-08-04T00:00:00Z