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2 results for Help Desk Support Manager in Oakland, CA
- Palo Alto, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
- 2026-07-21T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 45 - 50 USD / Hourly
- <p>We are looking for an Executive Desktop Support specialist to provide high-touch technical assistance for leadership and employees in San Francisco, California. This contract opportunity is ideal for someone who excels in a cloud-first environment, enjoys hands-on endpoint support, and can balance day-to-day troubleshooting with executive-level service. The role combines advanced desktop support, device administration, and close collaboration with business teams to keep workplace technology running smoothly.</p><p><br></p><p>This is a hybrid opportunity and requires 3 days on site. </p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced desktop support for complex user issues, serving as an escalation point for technical problems across the organization.</p><p>• Provide concierge-style technology assistance to executives and key stakeholders with a strong focus on responsiveness and professionalism.</p><p>• Administer modern endpoint management tools, including Microsoft Intune, to support device configuration, compliance, and lifecycle management.</p><p>• Support Microsoft 365 services such as Exchange Online, Azure-based identity tools, and collaboration platforms used by business teams.</p><p>• Coordinate workstation rollouts, hardware replacements, and user device migrations for the San Francisco, California office.</p><p>• Troubleshoot and resolve issues affecting both Windows and Mac computers in a predominantly Windows-based environment.</p><p>• Assist with the shift of entry-level support activities to an external service model while maintaining continuity for end users.</p><p>• Monitor and work through support tickets, partnering with colleagues to address technical needs across multiple departments.</p><p>• Provide onsite assistance in a corporate office setting and help maintain dependable daily technology operations for real estate-focused business units.</p>
- 2026-08-12T00:00:00Z