We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.