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4 results for Front Desk Coordinator in Novi, MI

Receptionist

Bloomfield Hills, MI
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for an experienced and dependable Receptionist to support daily front desk operations for a financial services office in Bloomfield Hills, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys creating a strong first impression, keeping administrative workflows on track, and managing multiple priorities throughout the day. The person in this role will help maintain an organized office environment while providing attentive service to clients, visitors, and internal team members. Responsibilities: • Welcome clients and guests with a courteous, attentive approach and serve as the first point of contact for the office. • Manage incoming calls through a multi-line phone system, direct inquiries appropriately, and relay messages accurately. • Coordinate client appointments by arranging, adjusting, and confirming meeting schedules as needed. • Monitor appointment activity to help ensure annual client meetings are completed on time. • Keep office supplies replenished and maintain a neat, orderly reception and common work area. • Provide administrative support for day-to-day office needs and assist team members with general clerical tasks. • Help organize company gatherings and support logistics for events, including the annual retreat. • Maintain records related to leadership continuing education credits and track progress against requirements.
2026-08-03T00:00:00Z

Workplace Coordinator

Dearborn, MI
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for an experienced and service-focused Workplace Coordinator to support day-to-day front desk and workplace hospitality needs in Michigan. This contract position is designed for on-call coverage, making it a strong fit for someone who is adaptable, detail-oriented, and comfortable stepping into a fast-paced office environment as needs arise. The ideal candidate brings a welcoming presence, strong communication skills, and the ability to stay composed while assisting employees, guests, and onsite teams. This is an ON-CALL FLOATER position. Responsibilities:• Welcome visitors and employees with a detail-oriented, approachable demeanor while serving as a primary point of contact at the front desk.• Manage incoming calls, respond to routine questions, and direct requests to the appropriate contacts in a timely manner.• Provide workplace hospitality support by preparing refreshments, arranging food and beverage service for meetings, and clearing items afterward.• Maintain coffee and beverage stations by refreshing supplies, operating equipment, and completing basic cleaning tasks as needed.• Handle administrative support duties such as scanning documents, organizing materials, and assisting with general clerical work.• Coordinate with onsite teams to provide coverage during urgent or short-notice staffing needs, including occasional same-day requests.• Use workplace tools such as Microsoft Office and communication platforms to support daily operations and share updates effectively.• Participate in onsite training and follow established workplace procedures to ensure a consistent guest and employee experience.
2026-07-13T00:00:00Z

Medical Receptionist

Auburn Hills, MI
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a dependable Medical Receptionist to support a busy behavioral health front office in Auburn Hills, Michigan. This Long-term Contract position focuses on creating a welcoming experience for patients and families while coordinating both in-person and telehealth intake visits. The role is well-suited for someone who stays composed during shifting patient volume, communicates clearly, and handles scheduling details with accuracy. Responsibilities: • Welcome patients and families for walk-in intake visits, offering a detail-oriented and friendly first point of contact in person and through telehealth support workflows. • Complete registration steps by verifying identification and insurance information, scanning documentation, and establishing new patient records in the system. • Guide patients through portal access and explain basic next steps so they understand how to use available communication and appointment tools. • Assist individuals and families with intake paperwork, including treatment consent, privacy notices, and information release documents, while ensuring forms are completed correctly. • Manage the conclusion of intake visits by updating charts, recording assigned staff information, and arranging follow-up appointments with close attention to accuracy. • Coordinate appointment calendars in a setting where scheduling details may be layered or change quickly, maintaining organization throughout the day. • Respond calmly to fluctuating lobby activity and shifting priorities, helping maintain an efficient and welcoming front desk environment. • Learn additional administrative duties over time through training, shadowing, and ongoing guidance from experienced team members and leadership. • Escalate unusual situations appropriately and collaborate with supervisors, team leads, and administrative staff to support smooth daily operations.
2026-08-05T00:00:00Z

Help Desk Manager

Romulus, MI
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence. Key Responsibilities<ul><li>Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.</li><li>Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.</li><li>Implement and optimize ITSM processes, including incident, request, problem, and change management.</li><li>Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.</li><li>Develop and maintain knowledge base articles, SOPs, and technical documentation.</li><li>Track service desk KPIs and use reporting to identify trends and drive operational improvements.</li><li>Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.</li><li>Support multiple U.S. and Canadian locations with occasional travel as needed.</li></ul> Qualifications<ul><li>5+ years of IT Service Desk or Help Desk leadership experience.</li><li>Experience implementing or improving ITSM processes and ticketing platforms.</li><li>Proven success leading technical support teams and developing staff.</li><li>Strong organizational, communication, and customer service skills.</li><li>Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.</li><li>ITIL certification or equivalent experience is a plus.</li><li>Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.</li></ul> Why This Opportunity?This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
2026-07-13T00:00:00Z