Help Desk Tier 3 Jobs in Northbrook, IL

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Help Desk

Inverness, IL
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

L2 Service Desk Analyst

Lombard, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: • Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership. • Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems. • Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees. • Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records. • Deliver attentive onsite and remote support to staff members, including leadership and other key users. • Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact. • Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours. • Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
2026-10-27T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site. • Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations. • Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner. • Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems. • Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services. • Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access. • Keep hardware inventory records and technical documentation organized, accurate, and up to date. • Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
2026-10-30T00:00:00Z

4 results for Help Desk Tier 3 in Northbrook, IL