<p>Robert Half is partnering with a reputable organization to identify a reliable and customer-focused Customer Service Representative. This role is ideal for someone who enjoys assisting customers, resolving issues, and providing a positive experience through clear and professional communication.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer inquiries via phone, email, and/or chat</li><li>Provide accurate information regarding products, services, and order status</li><li>Resolve customer issues, complaints, and requests in a timely and professional manner</li><li>Document interactions and update customer records in internal systems</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Assist with administrative tasks and reporting as needed</li></ul><p><br></p>
<p>We are looking for a skilled Customer Service Representative in Boca Raton, Florida. In this contract role, you will play a vital part in supporting recruitment efforts and ensuring smooth communication processes. The ideal candidate will have strong computer proficiency, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound recruitment calls with professionalism and efficiency.</p><p>• Maintain accurate records through data entry and order processing.</p><p>• Coordinate email correspondence and manage scheduling for appointments.</p><p>• Provide exceptional customer service in a call center environment.</p><p>• Utilize Microsoft Office tools, including Word and Excel, to perform daily tasks.</p><p>• Collaborate with team members to address challenges and implement solutions.</p><p>• Apply critical thinking skills to resolve customer inquiries effectively.</p><p>• Ensure timely and accurate entry of information into internal systems.</p><p>• Support the team with administrative tasks and organizational duties.</p>
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
<p>We are seeking a customer-focused and reliable Customer Service Representative to assist customers by handling inquiries, resolving issues, and providing a positive service experience. This role requires strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Respond to customer inquiries via phone, email, or in person</li><li>Resolve customer concerns in a professional and timely manner</li><li>Document interactions and maintain accurate records</li><li>Provide product or service information and support</li><li>Escalate complex issues to appropriate teams when necessary</li><li>Maintain a high level of professionalism and customer care</li></ul><p><br></p>
<p>We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.</p><p><br></p><p>Responsibilities:</p><p>• Maintain consistent communication with various vendors to obtain updates on document submissions and resolve inquiries.</p><p>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.</p><p>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.</p><p>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.</p><p>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.</p><p>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.</p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
We are looking for a detail-oriented Courtroom Specialist to join our team in Fort Lauderdale, Florida. This Contract to permanent position offers the opportunity to contribute to essential administrative operations within a focused legal environment. The role requires a commitment to accuracy, organization, and excellent communication skills.<br><br>Responsibilities:<br>• Provide administrative support to courtroom staff, ensuring smooth daily operations.<br>• Answer incoming calls courteously and direct inquiries to the appropriate departments.<br>• Perform accurate data entry tasks, maintaining up-to-date records and documentation.<br>• Act as the first point of contact for visitors by managing receptionist duties and maintaining a welcoming environment.<br>• Handle confidential information with discretion and adhere to legal protocols.<br>• Coordinate schedules and appointments, ensuring efficient time management.<br>• Prepare and organize courtroom materials, including filing and distributing necessary documents.<br>• Assist with maintaining office supplies and equipment to support daily functions.<br>• Collaborate with other administrative staff to streamline processes and improve efficiency.
<p>We are seeking a professional, reliable, and customer-focused Receptionist to serve as the first point of contact for a well-established organization. This position is being offered through Robert Half and is ideal for someone who takes pride in creating a positive first impression, thrives in a structured office environment, and has previous experience in a front-desk or administrative support role.</p><p><br></p><p>This role requires strong communication skills, excellent organization, and the ability to multitask while maintaining a high level of professionalism at all times.</p><p><br></p><ul><li>Greet and welcome all visitors in a professional and friendly manner</li><li>Answer and direct incoming calls using a multi-line phone system</li><li>Manage front desk operations and maintain a clean, organized reception area</li><li>Schedule appointments and manage calendars as needed</li><li>Handle incoming and outgoing mail and deliveries</li><li>Assist with basic administrative tasks such as filing, data entry, scanning, and document preparation</li><li>Coordinate with internal staff to ensure visitors are assisted promptly</li><li>Maintain confidentiality and professionalism at all times</li><li>Support the office with general administrative and operational tasks as needed</li></ul>
<p>We are looking for a skilled and experience Regional Sales Manager to join our dynamic team in Opa Locka, Florida. In this role, you will oversee sales operations, ensuring efficient processes and excellent client interactions. The ideal candidate will bring expertise in procurement, sales strategies, and a strong understanding of merchant services to help drive business growth.</p><p><br></p><p>Responsibilities</p><p>• Manage purchasing activities, including creating and processing purchase orders.</p><p>• Oversee procurement functions to ensure timely acquisition of goods and services.</p><p>• Collaborate with sales and purchasing departments to align operations with business objectives.</p><p>• Utilize SAP and other tools to streamline purchasing workflows and maintain accurate records.</p><p>• Conduct consultative sales to address customer needs and offer tailored solutions.</p><p>• Lead direct and business-to-business sales efforts to expand client base.</p><p>• Drive e-commerce and online sales strategies, optimizing customer experience.</p><p>• Facilitate international sales transactions, ensuring compliance with regulations.</p><p>• Build strong relationships with equipment suppliers and vendors to negotiate favorable terms.</p><p>• Monitor market trends to identify opportunities for growth and improvement in both purchasing and sales</p><p><br></p><p><strong>QUALIFIED CANDIDATES PLEASE APPLY AND REACH OUT TO STEAFANIE FURNISS 786-897-7903 </strong></p>
<p>Robert Half is partnering with a professional organization to identify a friendly and reliable Bilingual Receptionist. This role is ideal for someone who enjoys being the first point of contact, providing excellent customer service, and supporting day-to-day office operations in a professional environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients in a professional and welcoming manner</li><li>Answer and direct incoming phone calls in English and Spanish</li><li>Manage front desk operations, including visitor logs and office communications</li><li>Schedule appointments and assist with calendar coordination</li><li>Receive, sort, and distribute mail and deliveries</li><li>Support administrative tasks such as data entry, filing, and document preparation</li><li>Assist internal teams with general office support as needed</li></ul><p><br></p>
<p>We are seeking a friendly, professional, and organized Receptionist to serve as the first point of contact for visitors and callers. The ideal candidate will provide excellent customer service, manage front desk operations, and support daily administrative needs to ensure smooth office operations.</p><p><br></p><p><strong><u>Responsibilities</u></strong></p><ul><li>Greet and assist visitors in a professional and welcoming manner</li><li>Answer and direct incoming phone calls and emails</li><li>Manage calendars, appointments, and meeting coordination</li><li>Maintain front desk organization and office appearance</li><li>Handle incoming/outgoing mail and deliveries</li><li>Perform general administrative duties such as data entry, filing, and document preparation</li><li>Support office staff with additional tasks as needed</li></ul><p><br></p>
We are looking for an organized and detail-oriented Order Processing Specialist to join our team in Miramar, Florida. In this long-term contract role, you will play a key part in ensuring smooth administrative operations, accurate invoice management, and efficient order processing. This position offers an opportunity to work in a growing company, providing essential support to various teams while maintaining high standards of accuracy and professionalism.<br><br>Responsibilities:<br>• Upload and process invoices through customer portals with precision.<br>• Perform accurate data entry tasks, including recording sales orders and entering quotes.<br>• Provide administrative support to the sales team, ensuring timely communication and document handling.<br>• Assist the accounting team with tasks such as processing credits and debits and entering invoices into the system.<br>• Manage product shipping logistics to ensure timely delivery.<br>• Maintain organized records of invoices, quotes, and sales documentation.<br>• Collaborate with team members to improve workflow efficiency and address operational needs.<br>• Ensure compliance with company policies and procedures during all data handling and administrative processes.
<p>We are looking for an Accounts Receivable Specialist to join our team in Fort Lauderdale, Florida. This Contract position requires a detail-oriented individual with expertise in billing, collections, and resolving account disputes. If you have experience in the hotel or hospitality industry and a strong background in AR processes, we encourage you to apply.</p><p><br></p><p>Hotel / Hospitality industry experience is Required</p><p>40 hours per week - 8 hour day </p><p>On site / In office</p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable transactions, ensuring accuracy and timeliness.</p><p>• Handle billing operations, including preparing invoices and verifying payment details.</p><p>• Conduct collections activities to recover outstanding balances.</p><p>• Resolve disputes and discrepancies related to accounts receivable, maintaining positive client relationships.</p><p>• Utilize property management systems and industry-specific software to streamline AR workflows.</p><p>• Collaborate with internal teams to address payment issues and improve financial processes.</p><p>• Generate regular reports to track accounts receivable performance and provide insights.</p><p>• Ensure compliance with company policies and financial regulations.</p><p>• Maintain organized financial records for audits and reporting purposes.</p><p>• Support the team with additional tasks as needed to optimize AR operations.</p>
<p>We are looking for an experienced Senior Accountant to join our team in Miami Beach, Florida. This role requires a candidate with extensive expertise in preparing and reviewing tax returns for individuals and businesses. The ideal candidate will bring a strong background in corporate and foreign tax matters, combined with proficiency in tax software.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review tax returns for both individual and corporate clients with precision and adherence to regulations.</p><p>• Analyze and manage consolidated tax returns, ensuring compliance and accuracy in all filings.</p><p>• Utilize Lacerte Tax Software effectively to streamline tax preparation processes.</p><p>• Address foreign tax issues, providing expert guidance and solutions to clients.</p><p>• Collaborate with team members and clients to gather necessary financial information for tax filings.</p><p>• Maintain up-to-date knowledge of tax laws and regulations to provide accurate and informed services.</p><p>• Assist in identifying tax-saving opportunities for clients through strategic planning.</p><p>• Ensure timely completion and submission of all tax-related documents.</p><p>• Work on-site four days a week to foster collaboration and ensure high-quality service delivery.</p><p>*Client is interested in someone who would eventually like to become a Partner in the firm but must come with a book of business. </p><p><br></p><p>If you are interested, please call Janet @ 786-393-4588 or email janet.silva@roberthalfcom</p>
