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316 results for Help Desk Desktop Support Analyst in Norfolk, VA
- Independence, OH
- onsite
- Temporary / Contract
- 18.21 - 21.09 USD / Hourly
- We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles.<br><br>Responsibilities:<br>• Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance.<br>• Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly.<br>• Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows.<br>• Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times.<br>• Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases.<br>• Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience.<br>• Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
- 2026-11-02T19:44:00Z
- Lyon Station, PA
- onsite
- Temporary to Hire
- 35.63 - 41.25 USD / Hourly
- We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations.<br><br>Responsibilities:<br>• Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly<br>• Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing<br>• Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions<br>• Assist with partner onboarding by coordinating testing and validating readiness for production exchanges<br>• Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns<br>• Review system queues, alerts, and operational reports to identify issues early and take corrective action<br>• Verify data accuracy within transactions and research mismatches or missing information<br>• Keep support documentation, operating procedures, and trading partner records current and organized<br>• Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed<br>• Provide off-hours support and travel occasionally based on business needs
- 2026-10-15T14:23:43Z
- Kansas City, KS
- remote
- Temporary / Contract
- - USD / Hourly
- We are looking for an experienced IT leader to oversee the user technical experience across Digital Workplace services in Kansas City, Kansas. This Long-term Contract position focuses on strengthening service readiness, improving end-user adoption, and ensuring support teams are prepared for successful production deployments. The role works closely with business leaders, project stakeholders, and technical teams to promote effective change management, high-quality documentation, and a consistently positive user experience.<br><br>Responsibilities:<br>• Lead the IT user technical experience function, guiding daily operations and setting priorities that support dependable service delivery and strong end-user outcomes.<br>• Direct team scheduling, coverage planning, and on-call readiness while coaching staff through regular check-ins, performance discussions, and development planning.<br>• Partner with Digital Workplace teams and business stakeholders to identify service improvement opportunities and enhance the quality of deliverables.<br>• Create and maintain user-centered planning materials such as journey maps, personas, and design frameworks that align solutions with business goals and product direction.<br>• Oversee knowledge base content, ensuring support documentation remains accurate, current, and useful for both technical teams and end users.<br>• Coordinate training initiatives, awareness sessions, and product adoption activities that help business units understand and effectively use new tools and services.<br>• Collect and evaluate user feedback through surveys, research activities, and usability reviews to drive continuous improvement and customer satisfaction.<br>• Support deployments by organizing testing groups, tracking risks and issues, and working with project leaders to resolve concerns before and after production release.<br>• Manage smaller initiatives independently, maintaining timelines, communication, and execution standards when formal project office support is not required.<br>• Guide the development of wireframes, prototypes, and interaction concepts to ensure technology solutions remain consistent, intuitive, and aligned with user needs.
- 2026-11-03T14:28:40Z
- Harrisburg, PA
- onsite
- Temporary to Hire
- 28.00 - 32.00 USD / Hourly
- We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed.<br><br>Responsibilities:<br>• Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion.<br>• Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One.<br>• Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints.<br>• Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities.<br>• Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology.<br>• Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality.<br>• Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required.<br>• Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.
- 2026-10-27T15:18:45Z
- Fort Lauderdale, FL
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>We are seeking a <strong>Desktop Support Technician</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is responsible for troubleshooting <strong>Windows systems</strong>, supporting <strong>Microsoft 365/Office 365</strong>, and performing <strong>desktop/laptop imaging and deployment</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide deskside and remote support for hardware, software, and peripheral issues.</li><li>Install, configure, image, and deploy Windows desktops and laptops.</li><li>Troubleshoot Windows 10/11 operating systems, user profiles, printers, and connectivity issues.</li><li>Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Perform device setup, upgrades, patching, and asset tracking.</li><li>Diagnose and resolve basic Active Directory, password reset, and account access issues.</li><li>Document incidents, resolutions, and support procedures in the ticketing system.</li><li>Escalate more complex technical issues when needed and assist with IT projects and office moves.</li></ul><p><br></p>
- 2026-11-04T20:14:05Z
- Irvine, CA
- onsite
- Temporary / Contract
- 66.50 - 77.00 USD / Hourly
- We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization.<br><br>Responsibilities:<br>• Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities.<br>• Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows.<br>• Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions.<br>• Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making.<br>• Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi.<br>• Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes.<br>• Provide assistance with subscription billing processes and related workflow configuration or issue resolution.<br>• Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption.<br>• Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
- 2026-10-16T23:33:42Z
- Phoenix, AZ
- remote
- Temporary to Hire
- 30.00 - 40.00 USD / Hourly
- <p>We are seeking a detail-oriented Technical Writer to create, maintain, and improve technical documentation that supports employees, customers, and business operations. This role works closely with subject matter experts, IT teams, engineering teams, and business stakeholders to translate complex technical concepts into clear, user-friendly documentation. The ideal candidate possesses excellent writing skills, strong attention to detail, and the ability to manage multiple projects in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Create, edit, and maintain technical documentation, user guides, standard operating procedures (SOPs), process documentation, and knowledge base articles.</li><li>Gather information from subject matter experts, technical teams, and business stakeholders.</li><li>Translate complex technical concepts into clear and understandable content for various audiences.</li><li>Develop internal documentation supporting business operations, IT systems, software implementations, and employee training initiatives.</li><li>Ensure documentation follows company standards, branding, and compliance requirements.</li><li>Review and update existing documentation to ensure accuracy and relevance.</li><li>Support software implementations, system upgrades, and process improvement initiatives through documentation development.</li><li>Organize and maintain document repositories, knowledge management systems, and content libraries.</li><li>Collaborate with project managers, business analysts, engineers, and technical support teams.</li><li>Assist in creating training materials, presentations, and instructional content.</li></ul><p><br></p>
- 2026-11-11T17:43:43Z
- Madison, WI
- onsite
- Permanent / Full Time
- 100000.00 - 130000.00 USD / Yearly
- <p>Robert Half is seeking an experienced IT Manager for a company in Madison, WI to lead day-to-day IT operations, oversee infrastructure and end-user support, and drive accountability across the IT team. This is a hands-on leadership position with a strong emphasis on people management, process improvement, and ensuring reliable IT services across multiple locations.</p><p><br></p><p>The ideal candidate has a strong technical background in infrastructure and systems administration, along with proven experience managing IT teams, establishing standards, and improving service delivery.</p><p><br></p><p>Responsibilities</p><ul><li>Lead a team of IT professionals responsible for Help Desk, Systems Administration, and infrastructure support.</li><li>Drive team productivity, accountability, and performance through clear expectations, established standards, and consistent processes.</li><li>Oversee IT infrastructure, including networks, servers, storage, endpoints, and business-critical systems.</li><li>Ensure the reliability, security, and performance of IT systems while identifying opportunities for improvement.</li><li>Manage IT projects, including planning, resource allocation, timelines, budgets, and communication with stakeholders.</li><li>Establish and improve IT support processes, service levels, escalation procedures, and operational best practices.</li><li>Provide technical guidance and serve as an escalation point for complex infrastructure and end-user support issues.</li><li>Partner with business leaders, internal teams, and external vendors to align IT services with operational needs.</li><li>Mentor and develop team members, encouraging professional growth, collaboration, and continuous improvement.</li><li>Maintain strong relationships with employees and IT staff across multiple company locations.</li></ul><p><br></p>
- 2026-11-13T19:53:48Z
- Annapolis, MD
- onsite
- Temporary / Contract
- 24.00 - 28.00 USD / Hourly
- <p><strong><u>Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.</u></strong></p><p><br></p><p><strong>Incident Manager II (Network Operations Center) - Day Shift</strong></p><p><strong>Location:</strong> Onsite</p><p><strong>Schedule:</strong> Day Shift, 7:00 AM - 3:30 PM EST</p><p><strong>Employment Type:</strong> Contract</p><p><strong>Work Environment:</strong> 24/7/365 Network Operations Center</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Incident Manager II</strong> to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.</p><p>The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor network management systems and respond to service-impacting incidents.</li><li>Coordinate with telecommunications providers to drive service restoration efforts.</li><li>Track and document incidents accurately within incident management systems.</li><li>Troubleshoot network and system issues and resolve or escalate as appropriate.</li><li>Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.</li><li>Analyze operational issues and provide customers with timely guidance and resolution recommendations.</li><li>Collaborate with senior team members to resolve moderate to complex incidents.</li><li>Monitor system performance and proactively identify potential issues.</li><li>Participate in network design, deployment, configuration, and maintenance activities.</li><li>Develop process improvements and tools to enhance operational efficiency.</li><li>Maintain detailed and accurate documentation while working in a high-volume environment.</li><li>Support a 24/7 operations center environment, including occasional weekends and holidays.</li></ul><p>Training & Development</p><p>This role offers structured cross-training across multiple operational disciplines, including:</p><ul><li><strong>Transport Operations</strong> - Monitoring network infrastructure including routers, switches, firewalls, and circuits.</li><li><strong>Data Communications Operations</strong> - Monitoring systems that enable air-to-ground data communications.</li><li><strong>Application Operations</strong> - Monitoring critical messaging and communication platforms supporting large-scale network operations.</li></ul><p>Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.</p>
- 2026-11-11T21:13:46Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26.00 - 30.00 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-09T15:58:46Z
- Century City, CA
- remote
- Temporary / Contract
- 34.00 - 36.00 USD / Hourly
- <p>Email: valerie.montoya@rht.(com) for immediate consideration!</p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.</p><p><br></p><p><em>Hours: 10am -7pm (PST)</em></p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
- 2026-11-07T00:43:43Z
- Ventura, CA
- remote
- Temporary / Contract
- 57.00 - 66.00 USD / Hourly
- <p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume.****</p><p><br></p><p>We are looking for a Business Analyst to support service-focused operations for our client that is in the Public Sector industry. This Long-term Contract position is ideal for someone who can evaluate business needs, has experience in supporting Court Case Management System, and collaborate with teams in an Agile environment. The role requires a thoughtful, detail-oriented individual who can strengthen customer service processes, examine operational gaps, and help drive practical improvements through structured analysis.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business workflows and identify opportunities to improve efficiency, service quality, and overall operational performance.</p><p>• Gather, organize, and interpret business needs from stakeholders, turning findings into clear functional documentation and actionable recommendations.</p><p>• Review customer service and call center processes to pinpoint issues, clarify requirements, and support more effective service delivery.</p><p>• Conduct gap analysis to compare current practices with desired outcomes and outline practical steps for improvement.</p><p>• Create and maintain business documents such as process maps, requirement summaries, and review materials to support project goals.</p><p>• Partner with cross-functional teams in an Agile Scrum setting to refine priorities, clarify scope, and support ongoing delivery efforts.</p><p>• Evaluate documents and business records for accuracy, completeness, and alignment with operational and compliance expectations.</p><p>• Support initiatives involving process updates or system-related changes by documenting impacts, tracking requirements, and helping teams adapt effective</p>
- 2026-11-05T17:58:46Z
- Signal Hill, CA
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- We are looking for a Restaurant Systems Analyst to provide hands-on technical support for restaurant technology environments in Signal Hill, California. This is a Contract position focused on maintaining reliable business applications, resolving user issues, and supporting core infrastructure across hardware and network-connected systems. The ideal candidate combines strong troubleshooting ability with practical experience in enterprise support tools and can work effectively in a fast-paced restaurants and catering setting.<br><br>Responsibilities:<br>• Deliver day-to-day support for restaurant-related applications, diagnosing incidents and restoring service with minimal disruption to operations.<br>• Administer user access and account-related tasks within Active Directory, including permissions, authentication support, and issue resolution.<br>• Troubleshoot desktops, workstations, peripherals, and other computer hardware to ensure dependable performance across business locations.<br>• Support and maintain technology solutions associated with Dell Technologies, coordinating repairs, replacements, and device readiness as needed.<br>• Investigate connectivity and infrastructure issues involving Cisco technologies and work to resolve network-related service interruptions.<br>• Document support activity, recurring issues, and technical resolutions to improve service quality and knowledge sharing.<br>• Collaborate with internal teams and site personnel to identify root causes, recommend corrective actions, and prevent repeat problems.
- 2026-11-12T22:04:23Z
- Madison, WI
- onsite
- Temporary / Contract
- 48.00 - 55.00 USD / Hourly
- <p>We are seeking an adaptable, relationship-oriented Infrastructure Project Manager to support IT infrastructure governance, process improvement, and documentation initiatives. This individual will work closely with IT leadership and cross-functional technical teams to strengthen existing processes, improve documentation, and support ongoing project management activities.</p><p>This is an individual contributor role that blends infrastructure governance, business analysis, documentation, and project coordination. The ideal candidate is comfortable working in a flexible environment, taking initiative, and helping bring structure and consistency to evolving IT processes without being overly rigid.</p><p><strong>Key Responsibilities</strong></p><ul><li>Review, organize, and improve existing IT infrastructure processes and procedures.</li><li>Develop, maintain, and update standard operating procedures (SOPs) and technical process documentation.</li><li>Support infrastructure governance initiatives and help establish consistent practices across IT.</li><li>Partner with IT leadership on current project management activities and priorities.</li><li>Assist with business analysis, process reviews, and identifying opportunities for improvement.</li><li>Collaborate with Systems Engineers, Helpdesk, Business Analysts, and Project Managers.</li><li>Translate technical processes into clear, understandable documentation for both technical and business audiences.</li><li>Leverage available tools, including AI, to research, learn, and improve documentation and governance practices.</li><li>Adapt to changing priorities and provide support wherever needed across infrastructure initiatives.</li></ul><p><br></p>
- 2026-10-30T15:04:26Z
- Torrance, CA
- remote
- Temporary / Contract
- 50.00 - 51.00 USD / Hourly
- <p>We are looking for an experienced Business Analyst IT L3 to support critical parts application initiatives within a fast-paced automotive environment in Southern California. This Long-term Contract position combines hands-on business analysis, technical solution planning, and production support for warehouse and parts center systems. The role will work closely with project leadership, end users, and business stakeholders to improve application performance, deliver enhancements, and support larger IT initiatives. This position is onsite four days per week and includes occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary analyst for parts center applications, supporting daily operations, system improvements, and larger project-based work.</p><p>• Partner with business users and technical teams to gather needs, define scope, and produce clear business and functional documentation from initiation through delivery.</p><p>• Perform detailed analysis, contribute to solution design, and support development, unit testing, integration testing, system validation, and user acceptance activities.</p><p>• Help shape application architecture by recommending practical technical approaches that align with operational and business requirements.</p><p>• Coordinate deployments and provide post-release support to ensure stable implementation and timely resolution of issues during warranty periods.</p><p>• Deliver technical assistance to end users and stakeholders, including support for communication interfaces tied to AS400-connected tools such as scanners, voice systems, and label printers.</p><p>• Monitor assigned work items through completion, maintaining visibility on progress, risks, and outcomes for project or team leadership.</p><p>• Manage change control activities using the Aldon tool and support compliance practices to meet Sarbanes-Oxley requirements.</p><p>• Contribute to production issue resolution and enhancement planning across warehouse, ordering, and fulfillment-related systems.</p><p>• Assist with integration-related support involving messaging and connected platforms used within parts and supply chain operations.</p>
- 2026-11-11T20:43:43Z
- Kettering, OH
- onsite
- Temporary to Hire
- - USD / Hourly
- <p>We are looking for a PC Technician to support a large-scale device refresh initiative. This contract opportunity with potential for a permanent role is ideal for someone who enjoys hands-on technical work, organized deployment activity, and solving workstation issues in a fast-paced environment. The position will focus on preparing, upgrading, and deploying devices across multiple facilities while helping ensure staff have properly configured equipment for daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and install workstation setups at assigned facilities, ensuring each area is ready for device deployment and end-user use.</p><p>• Upgrade existing computers from Windows 10 to Windows 11 and perform imaging tasks for legacy hardware that will remain in service.</p><p>• Replace or redeploy non-clinical equipment based on provided asset guidance, including determining which devices should be retained, reassigned, or removed from use.</p><p>• Configure clinical workstations and laptops as thin clients by installing IGEL and supporting desktop virtualization standards across applicable devices.</p><p>• Apply accurate device naming conventions and verify asset information so equipment is properly identified within organizational systems.</p><p>• Assist with basic peripheral connectivity such as monitors, keyboards, mice, and other plug-and-play components during workstation deployment.</p><p>• Evaluate hardware placement needs and make practical recommendations on where older and newer devices should be allocated between clinical and non-clinical environments.</p><p>• Support daily rollout coordination by reviewing upcoming device schedules, confirming deployment readiness, and helping maintain progress against project timelines.</p><p>• Provide team lead support when needed by guiding workflow, organizing next-day priorities, and helping ensure deployment activities are completed efficiently</p>
- 2026-10-27T15:23:44Z
- Bridgeview, IL
- onsite
- Temporary / Contract
- 22.80 - 26.40 USD / Hourly
- We are looking for a PC Technician to support day-to-day technology needs for a manufacturing environment in Bridgeview, Illinois. This Contract position focuses on maintaining computer hardware, resolving technical issues, and helping employees stay productive with reliable workstation support. The ideal candidate is comfortable handling basic troubleshooting tasks, setting up equipment, and providing responsive on-site assistance in a fast-paced setting.<br><br>Responsibilities:<br>• Install, configure, and prepare desktop and laptop systems for employee use across the facility.<br>• Diagnose and resolve routine hardware, software, and peripheral issues in a timely manner.<br>• Provide on-site technical support to end users and answer basic computer-related questions.<br>• Set up, replace, and test components such as monitors, keyboards, printers, and other workstation equipment.<br>• Maintain accurate records of service requests, device updates, and completed support activities.<br>• Assist with workstation moves, equipment deployments, and other hands-on IT support tasks as needed.
- 2026-11-10T21:28:45Z
- Worcester, MA
- remote
- Temporary / Contract
- 80.00 - 90.00 USD / Hourly
- <p>We are looking for an experienced Workday - Techno-Functional Analyst to provide end-to-end support for a nonprofit organization’s Workday platform in the eastern time zone. This Long-term Contract position is ideal for a detail-oriented individual who can combine hands-on system administration with functional guidance across HCM and Financials while helping teams get the most value from the platform. The role will partner closely with HR, Finance, operations, and technical stakeholders to strengthen system performance, improve processes, and support ongoing enhancements.</p><p><br></p><p>Responsibilities:</p><p>• Take primary responsibility for the organization’s Workday environment, building a strong understanding of current configurations, business rules, security setup, reporting framework, and integration design.</p><p>• Analyze existing implementation decisions and system documentation to identify gaps, recommend improvements, and support a stable post-go-live operating model.</p><p>• Provide functional and technical support across Workday HCM areas such as core HR, compensation, benefits, talent, performance, recruiting, and payroll coordination.</p><p>• Support Workday Financial Management processes including general ledger, accounts payable, procurement, expense management, budgeting coordination, and financial reporting.</p><p>• Define and maintain a structured enhancement roadmap, translating business priorities into actionable plans, timelines, and measurable deliverables.</p><p>• Lead discussions with business stakeholders to gather requirements, evaluate requests, and prioritize initiatives that align with organizational goals.</p><p>• Review workflows to uncover opportunities for automation, efficiency, and better user adoption, then implement improvements based on Workday best practices.</p><p>• Develop and maintain reports, dashboards, and calculated fields while promoting data accuracy, consistency, and governance across the platform.</p><p>• Investigate integration issues, coordinate with internal IT teams and external partners, and support updates involving connected third-party systems.</p><p>• Serve as the link between business teams and technical resources, helping drive optimization efforts and maximizing the organization’s long-term return on its Workday investment.</p>
- 2026-11-05T17:48:42Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 90000.00 - 105000.00 USD / Yearly
- <p><strong>Business Systems Analyst</strong></p><p><br></p><p><strong>Overview</strong></p><p>A growing organization is seeking an Enterprise Applications Lead to support and enhance critical business systems, integrations, and operational technologies. This role will serve as a key liaison between technical and business teams, helping ensure enterprise applications remain reliable, scalable, and aligned with evolving business needs.</p><p><br></p><p>The ideal candidate will possess experience supporting enterprise platforms, application integrations, process improvements, and technology modernization initiatives across multiple business functions.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support the administration, maintenance, and optimization of enterprise business applications</li><li>Troubleshoot system issues and coordinate resolution efforts across stakeholders</li><li>Manage user access, system configurations, workflows, and data governance processes</li><li>Support integrations between internal and external business systems</li><li>Assist with application enhancements, upgrades, testing, and deployment activities</li><li>Develop and maintain documentation, support procedures, and training materials</li><li>Monitor system performance and identify opportunities for process improvement</li><li>Partner with technical and business teams to support operational initiatives</li><li>Assist with data validation, reporting, and cross-functional business processes</li><li>Support technology projects and implementation efforts across the organization</li></ul>
- 2026-10-19T17:14:09Z
- New York, NY
- onsite
- Permanent / Full Time
- 65000.00 - 85000.00 USD / Yearly
- <p><strong>Maritime: Charter Desk Analyst</strong></p><p><br></p><p>Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Market Analysis:</strong> Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li><strong>Commercial Support:</strong> Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li><strong>Data Management:</strong> Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li><strong>Liaison:</strong> Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-10T16:43:47Z
- Los Angeles, CA
- onsite
- Permanent / Full Time
- 130000.00 - 150000.00 USD / Yearly
- <p><strong>IT Operations Analyst</strong></p><p><br></p><p><strong>Overview</strong></p><p>An organization is seeking an IT Operations Analyst to support enterprise applications, cloud technologies, systems administration, and end-user technology operations. This individual will play a key role in maintaining business-critical systems, supporting application deployments, troubleshooting technical issues, and helping drive operational efficiency across the technology environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support and maintain enterprise applications and business systems</li><li>Troubleshoot application, system, and user-related issues</li><li>Assist with application deployments, updates, and lifecycle management</li><li>Administer user accounts, access controls, and directory services</li><li>Support cloud and on-premises technology environments</li><li>Assist with endpoint management, patching, and security initiatives</li><li>Partner with internal teams to resolve escalated technical issues</li><li>Create and maintain technical documentation and operational procedures</li><li>Participate in system enhancements, upgrades, and technology projects</li><li>Coordinate with third-party vendors and technology partners</li><li>Contribute to testing, quality assurance, and continuous improvement efforts</li><li>Participate in after-hours support and scheduled on-call activities as needed</li></ul>
- 2026-11-04T17:53:45Z
- Saint Louis, MO
- remote
- Temporary / Contract
- 45.00 - 50.00 USD / Hourly
- <p>Our client is looking for an experienced <strong>HRIS Business Analyst</strong> to support a large-scale business transition and <strong>Workday </strong>implementation. You’ll serve as the bridge between HR Centers of Excellence and the technical team, driving requirements, testing, documentation, and stakeholder communication through a period of organizational change.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Act as liaison between HR COEs and technical teams through system and process transitions</li><li>Gather requirements, document business impacts, and write business requirements documents and functional specs</li><li>Develop test strategies and test cases; support user acceptance testing</li><li>Partner with IT on configuration, integrations, and testing</li><li>Build project timelines, support implementation planning, and provide status updates</li><li>Manage competing priorities independently across multiple stakeholders</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-10-27T15:28:43Z
- Buffalo, NY
- onsite
- Temporary to Hire
- 19.00 - 24.00 USD / Hourly
- <p><br></p><p><strong>Junior Data Analyst</strong></p><p><strong>Location:</strong> Buffalo, NY</p><p><strong>Compensation:</strong> Up to $24/hour</p><p><strong>Schedule:</strong> Part-Time to Start (Approximately 20 Hours/Week) with Potential for Full-Time Conversion</p><p><strong>Work Arrangement:</strong> Primarily Onsite Initially, Transitioning to Hybrid</p><p><br></p><p><strong>About the Opportunity</strong></p><p><br></p><p>Our client is seeking a highly analytical and detail-oriented Junior Data Analyst to support reporting, process improvement, operational analytics, and business systems initiatives. This role offers exposure to data analysis, workflow optimization, reporting automation, and emerging AI technologies while partnering closely with leadership on strategic initiatives.</p><p>This is an excellent opportunity for a early-career analyst looking to develop their skills in a business environment that values continuous improvement, innovation, and data-driven decision-making.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><ul><li>Develop, maintain, and analyze reports, dashboards, and key performance indicators (KPIs).</li><li>Utilize Microsoft Excel, VBA, Macros, and Microsoft 365 tools to improve reporting accuracy and efficiency.</li><li>Identify workflow bottlenecks, operational inefficiencies, and opportunities for process improvement.</li><li>Compile, track, and present operational metrics and business performance data.</li><li>Assist with process documentation, workflow mapping, and continuous improvement initiatives.</li><li>Collaborate with leadership to support short-term and long-term business objectives.</li><li>Analyze operational processes and recommend solutions to improve productivity and effectiveness.</li><li>Maintain reporting files, project documentation, issue-tracking logs, and operational records.</li><li>Leverage Microsoft Copilot and AI-powered productivity tools to streamline workflows and reporting processes.</li><li>Provide basic technical support and end-user assistance as needed.</li><li>Support technology-related projects and administrative system initiatives.</li></ul>
- 2026-11-03T21:04:20Z
- Casa Grande, AZ
- remote
- Permanent / Full Time
- 65000.00 - 75000.00 USD / Yearly
- <p>A growing technology services organization is seeking an experienced IT Operations Technician to serve as the primary onsite technical resource for multiple business locations in the Casa Grande area. This highly visible role combines hands-on desktop support, network administration, infrastructure projects, and audiovisual technology support.</p><p>The ideal candidate enjoys working directly with end users, thrives in dynamic environments, and can independently troubleshoot, resolve, and manage a wide range of technical challenges. This position offers the opportunity to be the face of IT for local operations while collaborating closely with a centralized technical team. </p><p>What You'll Do</p><p>End User & Technical Support</p><ul><li>Provide Tier I and Tier II technical support for hardware, software, and connectivity issues.</li><li>Deliver exceptional onsite customer service and maintain strong relationships with end users.</li><li>Troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Document incidents, resolutions, and technical procedures within the ticketing system.</li><li>Escalate complex issues to senior technical teams when appropriate.</li><li>Support employee onboarding and offboarding, including workstation setup and equipment recovery. </li></ul><p>Network & Infrastructure Support</p><ul><li>Install, configure, and maintain network equipment including switches, routers, firewalls, and wireless access points.</li><li>Troubleshoot LAN, WAN, VPN, DNS, DHCP, VLAN, and wireless networking issues.</li><li>Perform structured cabling, rack-and-stack installations, and infrastructure deployments.</li><li>Maintain network documentation, asset inventories, and site diagrams.</li><li>Assist with technology rollouts, hardware refreshes, and infrastructure projects.</li></ul><p>Collaboration & AV Technology</p><ul><li>Support conference room technology and video conferencing platforms such as Microsoft Teams Rooms.</li><li>Configure and troubleshoot displays, cameras, microphones, and audio systems.</li><li>Ensure meeting spaces are operational and ready for executive and team meetings.</li><li>Respond quickly to critical AV issues impacting business operations.</li></ul><p><br></p>
- 2026-11-11T17:34:09Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- - USD / Hourly
- <p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
- 2026-10-30T10:43:45Z