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8 results for Help Desk in Newport Beach, CA

Help Desk Support Specialist

Wilmington, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

Help Desk/Desktop Support Analyst

Ladera Ranch, CA
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive IT support for users and serve as a key escalation point for more advanced technical issues in Sandy, UT. This role combines hands-on troubleshooting with customer-focused service, supporting desktop, network, server, and cloud-based environments while helping maintain efficient service desk operations. The ideal candidate is comfortable working independently, prioritizing competing requests, and partnering with internal teams and client contacts to resolve problems effectively. Responsibilities:• Address escalated service requests from frontline support staff and drive timely resolution of more complex technical problems.• Troubleshoot desktop, server, network, and virtual environment issues, escalating specialized matters to the appropriate technical teams when needed.• Provide direct assistance to end users and client-side IT contacts, both remotely and on site, to restore productivity and system access.• Perform routine software or hardware setup tasks and support day-to-day operations across Microsoft-based environments.• Maintain accurate ticket updates, service records, and troubleshooting documentation to ensure clear tracking of support activity.• Create user guidance, deliver practical training, and prepare support materials when employees need help with equipment or applications.• Review service desk incidents and requests to help improve response times, identify service concerns, and support a high standard of customer care.• Monitor logs, server health, security-related alerts, and special services to detect issues early and apply corrective actions as appropriate.• Contribute to process improvements, collaborate across teams on technical changes, and support the mentoring of Tier 1 analysts.• Participate in urgent or after-hours response when critical incidents require immediate technical support.
2026-09-11T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-09-03T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, CA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions. Responsibilities: • Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations. • Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable. • Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution. • Configure, deploy, and maintain Dell computers and related peripherals for new and existing users. • Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools. • Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues. • Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, CA
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance. Responsibilities: • Provide front-line technical support for hardware, software, and desktop-related issues affecting end users. • Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps. • Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution. • Manage user account access and directory-related tasks within Active Directory. • Diagnose common system and application problems and apply effective solutions to minimize downtime. • Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing. • Escalate more complex technical problems when needed and coordinate with other support teams for resolution.
2026-08-31T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, CA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a fast-paced academic setting in Santa Monica, California. This is a Contract position requiring on-site assistance for faculty, staff, and students, with a strong emphasis on maintaining reliable day-to-day technology operations. The role focuses on resolving desktop and classroom technology issues, supporting both Mac and Windows environments, and helping ensure equipment and audio/visual systems are ready for instruction and events. Responsibilities: • Deliver on-site technical assistance to faculty, staff, and students by diagnosing and resolving hardware, software, and connectivity issues across campus. • Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely follow-up and clear resolution notes. • Configure, deploy, and support desktop and laptop systems, with primary attention to Mac devices and additional support for Windows workstations. • Set up, maintain, and troubleshoot classroom and office technology including printers, projectors, and other shared equipment. • Administer Apple device management tools and assist with device provisioning, updates, and policy enforcement. • Prepare and support Google Workspace-related technology and other institutional platforms used for day-to-day operations. • Perform hands-on technical tasks such as equipment moves, workstation installations, basic cabling, and general campus IT support. • Provide audio/visual support for campus events and assist with technology installations tied to new facility and learning space projects.
2026-09-01T00:00:00Z

Front Desk Reception

Los Angeles, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a confident Front Desk Reception team member to support overnight guest services at a hospitality property in Commerce, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced, guest-facing environment and can create a welcoming experience during night and overnight hours. The role blends reception, reservations, guest check-in and check-out, and lobby coordination while maintaining excellent service in a 24-hour casino setting. Responsibilities: • Welcome guests during overnight shifts, provide attentive front desk support, and deliver a high standard of hospitality throughout each interaction. • Process arrivals and departures accurately, ensuring room assignments, guest information, and billing details are handled efficiently. • Manage reservation activity across high-volume phone lines and in-person requests, creating and updating bookings as needed. • Complete nightly audit-related front office tasks and maintain accurate records for transactions, occupancy, and guest accounts. • Handle cash payments and other financial transactions with care, balancing drawers and following established control procedures. • Coordinate lobby flow and assist with guest needs such as directions, general support, and luggage assistance when appropriate. • Use hotel and reservation platforms, including Opera Cloud and related guest service systems, to maintain smooth front desk operations. • Communicate clearly with guests, coworkers, and adjacent service teams to support safe, seamless service in a 24-hour property. • Maintain a calm, positive presence while assisting a wide range of guests, including those requiring extra tact and excellent judgment in high-pressure situations.
2026-09-09T00:00:00Z

DSP and Office

Los Angeles, CA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a bilingual Direct Support Specialist and Office Assistant to join a team serving clients in Los Angeles, California. This contract position with permanent potential combines hands-on community support with administrative coordination, making it ideal for someone who is compassionate, organized, and comfortable working independently. The role focuses on helping individuals build practical life skills, reach personal service goals, and maintain consistent support through accurate documentation and effective communication. Responsibilities: • Deliver one-on-one support based on each client’s service objectives, adjusting assistance to match individual strengths, needs, and priorities. • Guide clients in developing everyday skills such as job readiness, household management, budgeting, communication, and community participation. • Help individuals maintain structured daily routines that encourage greater independence, consistency, and personal stability. • Transport clients safely to appointments, community activities, and other approved destinations using a reliable personal vehicle. • Document services, progress updates, and client interactions thoroughly and on time to meet program and reporting expectations. • Coordinate with families, employers, and multidisciplinary partners to promote continuity of care and support client success. • Uphold client dignity, safety, and rights while responding effectively to changing situations and support needs. • Participate in meetings, required training sessions, and supervisory check-ins, while assisting with general office tasks such as phone support, data entry, and front-desk coverage as needed.
2026-09-09T00:00:00Z