We are looking for a skilled Marketing Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and focuses on driving data-driven marketing strategies by leveraging analytics tools and insights. The ideal candidate will have a passion for uncovering trends, optimizing campaigns, and delivering impactful recommendations to enhance business outcomes.<br><br>Responsibilities:<br>• Conduct in-depth analysis of marketing performance data using tools such as Google Analytics, Adobe Analytics, and other platforms.<br>• Develop actionable insights to optimize marketing campaigns and improve customer engagement.<br>• Manage and optimize Google AdWords campaigns to ensure maximum ROI.<br>• Collaborate with cross-functional teams to align marketing strategies with business objectives.<br>• Utilize CRM systems to analyze customer behavior and improve targeted marketing efforts.<br>• Perform ad hoc analysis to address specific business questions and provide timely solutions.<br>• Create detailed reports and dashboards to communicate findings to stakeholders.<br>• Monitor industry trends to identify new opportunities for marketing innovation.<br>• Support the implementation of marketing analytics processes and tools to enhance efficiency.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
