23 results for Support Associate in New York, NY

Customer Service Representative Associate We are offering a contract employment opportunity for a Customer Service Representative Associate in Bronx, New York. The Customer Service Representative Associate will be instrumental in providing front office and authorizations support in a healthcare setting. Responsibilities: · Obtain precertification's authorizations and other referrals as assigned· Meet with patients to discuss billing questions collection TOS and other outstanding balances.· Validate insurance and other billing information.· Presenting data to appropriate parties and partnering to develop resolutions· Ability to take and make patient phone calls and assist client front desk operations

Associate Director, Case Management Systems We are in search for an Associate Director, Case Management Systems to join our team in the non-profit industry located in New York. In this role, you will hold a pivotal position to ensure our technology solutions are in alignment with the organization's mission and operational goals. Your focus will be on case management systems and other enterprise applications, optimizing them to support the various programs, departments, and operations within our organization. Responsibilities: • Lead the design, implementation, and support of case management systems and other enterprise applications across the organization. • Develop a strategic vision for the case management systems and enterprise applications to align with the organization's mission and operational goals. • Collaborate with senior leadership, program directors, and departmental stakeholders to assess needs and recommend tailored solutions. • Oversee the selection, implementation, and ongoing management of case management systems and other enterprise applications. • Identify opportunities for process automation, systems integration, and improvements to maximize system functionality and user experience. • Supervise and build capacity within the case management systems and enterprise applications team. • Plan and manage projects related to case management and enterprise applications, including timelines, budgets, and deliverables. • Ensure systems provide robust reporting capabilities to support performance measurement, grant compliance, and program evaluation. • Act as the liaison between technical teams, program staff, and organizational leadership to bridge communication and align objectives. • Build and maintain relationships with vendors, consultants, and technology partners.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Desktop Support Analyst Required Skills and Experience • Minimum of 3 years of experience in a help desk or technical support role. • Strong leadership skills and the ability to work independently. • Proficiency with MSP tools and platforms. • Solid experience with Microsoft Windows, Active Directory, and Office 365. • Solid experience scripting with PowerShell • Strong understanding of networking concepts and troubleshooting. • Excellent written and verbal communication skills. Preferred Skills • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. • Prior experience in a Managed Service Provider (MSP) environment.

Senior International Tax Associate We are in search of a Senior International Tax expert to join our team situated in Stamford, Connecticut. The selected candidate will focus on US International Tax Reporting, Compliance, and Planning, playing an essential role in ensuring compliance with US International Tax Laws and Regulations. The role also involves analyzing tax implications of international transactions and offering valuable insights to optimize the organization's tax position. Responsibilities • Accurately prepare US international tax returns, including Forms 5471, 8858, 8865, and all other relevant forms and schedules related to TCJA. • Calculate E& P, Subpart F, GILTI, FDII, BEAT, §163(j), and foreign tax credit for quarterly and annual reporting. • Assist in the formulation and execution of tax planning strategies for international transactions. • Collaborate with cross-functional teams to ensure accurate reporting and disclosures of international tax matters in financial statements. • Offer assistance on transfer pricing matters, which includes documentation and compliance. • Provide support during tax audits and respond to inquiries related to US international tax matters. • Assist with the calculation of international tax-related financial reporting items, including APB 23 liability. • Analyze and interpret US international tax laws, regulations, and treaties to ensure compliance and mitigate risks. • Participate in projects aimed at developing solutions to automate, streamline, and improve tax processes. • Identify potential process improvements and propose ideas for streamlining processes and reporting procedures. • Build and maintain relationships with various personnel at the Executive Office, including Accounting, Treasury, Legal, and Finance, along with personnel at the business unit locations.

Financial Associate We are looking for a Financial Associate to join our team based in Trevose, Pennsylvania. In this role, you will be responsible for a variety of financial and administrative tasks, including account management, invoicing, and financial audits. Responsibilities: • Utilize Quickbooks Online to manage and maintain client accounts • Manage monthly administrative invoicing and distribution • Communicate effectively with all entities associated with a client account, such as account managers, clients, sales representatives, and brokers • Conduct bank account reconciliations and assist with any financial audits or inquiries • Uphold and apply appropriate financial policies and procedures • Execute daily deposits and distribution tasks • Oversee accounts receivable management; prepare and track receipt of client invoicing • Provide accounts payable support and backup accounts payable staff • Monitor finance group email box and respond to inquiries in a timely manner • Use Microsoft Excel and other tools for data management and reporting

Business Support We are seeking a detail-oriented and proactive Business Operations Assistant to support company owners and managers in various administrative functions. This role encompasses office administration, project and accounting support, human resources, technology management, and company branding. The ideal candidate will ensure smooth office operations, facilitate employee engagement, assist with financial processes, and enhance our company’s digital presence. This is an exciting opportunity for an individual who enjoys diverse responsibilities, learning new skills, and making meaningful contributions. Key Responsibilities: Office Administration: Maintain records of detail oriented licenses, business registrations, vehicle registrations, and subscriptions. Handle mail, deliveries, and visitor reception. Manage voicemail messages and direct them to appropriate personnel. Reserve meeting rooms and coordinate office meetings, including lunch arrangements. Assist with facility maintenance and renovation projects. Organize social events and staff celebrations. Perform other administrative tasks as required. Project and Accounting Support: Assist with maintaining and developing Smartsheet databases and reports. Support client service and business development initiatives. Assist with budgeting, accounting, and financial reporting activities. Aid in billing, collections, and accounts payable processes. Contribute to the development and maintenance of Safety Program policies. Request and manage certificates of insurance for clients and vendors. Perform additional project and financial support tasks as required. Human Resources: Maintain employment files and records. Assist with recruitment and onboarding of new employees. Schedule and prepare materials for detail oriented development meetings. Administer background checks and drug/alcohol testing programs. Support employee benefits program administration. Track PTO records and maintain vacation calendars. Assist with employment policy updates and implementation. Handle additional HR-related responsibilities as needed. Technology and Social Media: Update and maintain the company website and social media accounts to reflect company culture and projects. Assist with technology acquisitions, leases, inventories, and warranties. Track and troubleshoot technology issues and support tickets. Develop and enforce technology policies and procedures. Perform other technology-related tasks as required.

Merchandising Associate We are in search of a Merchandising Associate for our client located in the Old Bridge, New Jersey area. As a Merchandising Associate, your main duty will be to analyze sales trends, maintain data within various categories, and provide insight into market conditions. Responsibilities:• Carefully analyze and comprehend sales trends within GM/HBC & Store Supplies categories.• Keep a close watch on market conditions, providing valuable insights where necessary.• Maintain and manage data related to various categories in the store.• Coordinate efforts to understand and improve market conditions.• Effectively handle the task of merchandising, ensuring the store is well-stocked and appealing to customers.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Attorney/Lawyer Our client, a commercial litigation, collections, and bankruptcy boutique NJ law firm is seeking an associate attorney to join their legal team in Hasbrouck Heights, NJ. We are seeking a dedicated and detail-oriented Associate Attorney to join our legal team in Hasbrouck Heights, New Jersey. This role focuses on commercial collection and bankruptcy work and operates on a hybrid basis, offering a blend of in-office and remote work to provide flexibility and work-life balance. The ideal candidate will have a strong background in commercial litigation, collections, and bankruptcy law, and will be responsible for managing a diverse caseload, representing clients in court, and providing strategic legal advice.• Case Management: Handle all aspects of commercial collection and bankruptcy cases from inception through resolution, including drafting pleadings, motions, and other legal documents.• Court Representation: Represent clients in court hearings, trials, and mediations, demonstrating strong advocacy skills.• Client Interaction: Maintain regular communication with clients, providing updates on case progress, and offering strategic legal advice tailored to their needs.• Legal Research: Conduct thorough legal research to support case strategies and ensure compliance with relevant laws and regulations.• Negotiation: Negotiate settlements and resolutions on behalf of clients in both commercial collection and bankruptcy matters.• Compliance: Ensure all actions comply with applicable state and federal laws, including the Fair Debt Collection Practices Act (FDCPA) and bankruptcy code.• Collaboration: Work collaboratively with other attorneys, paralegals, and support staff to achieve the best outcomes for clients.

Relationship Manager Robert Half is partnering with a leading financial services firm is seeking a talented and motivated Relationship Manager (Associate Director) to join our Portfolio team. This role is responsible for managing client relationships, ensuring sound credit structures, and mitigating credit risk through proactive portfolio management. This is an exciting opportunity for a professional who enjoys analyzing high-growth companies, optimizing credit procedures, and contributing to a dynamic financial ecosystem. Responsibilities<ul><li>Lead executive-level conversations with clients, demonstrating a strong understanding of their business objectives, challenges, and financial health.</li><li>Oversee and manage day-to-day funding requests to ensure smooth operations.</li><li>Analyze portfolio performance, identify trends, and recommend strategic actions to maintain credit quality.</li><li>Manage renewals, annual reviews, and interim credit analyses to support a well-structured portfolio.</li><li>Review and execute amendment requests to accommodate evolving client needs.</li><li>Support a seamless transition for clients from Underwriting to Portfolio Management.</li><li>Develop and refine operational processes, policies, and procedures to enhance efficiency and scalability as the portfolio grows.</li></ul>

Bookkeeper/Office Manager We are seeking a skilled and organized Bookkeeper/Office Manager to oversee financial bookkeeping and ensure smooth office operations for a client of ours based in Brooklyn. This is a dual-role position that requires a detail-oriented, proactive individual who can handle accounting responsibilities while managing administrative tasks effectively. Key Responsibilities: Bookkeeping:<ul><li>Maintain and process financial records, including accounts payable, accounts receivable, payroll, and tax filings.</li><li>Reconcile bank and credit card statements on a regular basis.</li><li>Prepare financial reports and assist with budgeting and forecasting activities.</li><li>Ensure compliance with financial regulations and standards.</li><li>Manage invoicing processes and follow up on outstanding payments to maintain cash flow integrity.</li></ul>Office Management:<ul><li>Oversee office operations, ensuring smooth day-to-day activities such as scheduling, supplies inventory management, and vendor coordination.</li><li>Act as the point of contact for employee queries, office protocols, and administrative support.</li><li>Implement and maintain organizational systems to improve office efficiency.</li><li>Coordinate with external partners, including IT support, HR specialists, facilities managers, and vendors, as needed.</li><li>Aid in onboarding procedures and maintain personnel files.</li></ul>

Controller We are currently seeking a Controller for our team based in the East Windsor, New Jersey area. In this role, you will be managing financial operations and HR-related tasks. You will be accountable for managing the general ledger, handling inventory, financial reporting, and maintaining accurate employee data. This role is also responsible for being the primary point of contact for IT support, which is outsourced to a third party. Responsibilities:Financial Management<ul><li>Lead with confidence as you oversee all accounting operations, including crafting Financial Statements, managing the General Ledger, and preparing journal entries.</li><li>Spearhead budget creation, forecasting, and account analysis to drive smarter financial decisions.</li><li>Deliver impactful monthly financial management reports to keep the team informed and aligned.</li><li>Take charge of recording daily raw material consumption from BOM data on production reports.</li><li>Maximize the potential of Microsoft Navision Dynamics Business Central 365 by leveraging it as the cornerstone of our ERP systems.</li><li>Manage banking operations seamlessly, including monitoring cash balances, initiating wire transfers, reconciling accounts, processing deposits through BOA CashPro, and ensuring financial accuracy.</li><li>Handle online customer credit card payments with precision and care.</li><li>Collaborate with external auditors at year-end, ensuring compliance with tax filings and supporting a smooth audit process.</li><li>Provide strong leadership by supervising Accounts Payable/Receptionist Associate and Accounts Receivable/Billing Associate positions.</li><li>Proactively manage state filings and other regulatory requirements as needed.</li><li>Partner with the General Manager and CEO as a trusted advisor on all financial and HR matters.</li></ul>Human Resources<ul><li>Manage payroll operations seamlessly, ensuring timely and accurate preparation of weekly and semi-monthly ADP payrolls.</li><li>Oversee the administration of employee benefits, including health insurance, retirement plans, and life insurance, ensuring prompt payment of monthly premiums.</li><li>Serve as a supportive and approachable resource for employee relations and issue resolution.</li><li>Maintain accurate personnel records while ensuring compliance with HR policies and procedures.</li><li>Track employee attendance to promote consistency and accountability.</li></ul>Information Technology<ul><li>Partner with third-party IT vendors to manage software and hardware operations effectively.</li><li>Step up to troubleshoot occasional IT hardware issues, ensuring minimal disruptions to day-to-day activities.</li></ul>

Staff Accountant A regional manufacturing and service company in Elizabeth seeks a Staff Accountant with two plus years of general accounting experience. The Accounting Associate is responsible for performing various accounting duties as directed by the Controller including cash application, accounts receivable, accounts payable, and month-end close support. This position will also be involved in: <ul><li>Reconcile monthly credit card fees and follow-up with customers on declined cards Prepare weekly AP requirements.</li><li>Performing various accounts receivable functions.</li><li>Prepare weekly AP requirements.</li><li>Prepare bank deposits and perform cash application process in all systems and reporting including all cash, bank wires, credit card payments, etc.</li><li>Review and process vendor invoices and expense reports ensuring timely and accurate payments.</li><li>Preparing bank reconciliations.</li></ul> The company offers an excellent compensation and benefits package.To apply email a resume to Robert Half or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.

Cloud Security Engineer We are looking to hire a Cybersecurity Infrastructure Engineer! Reporting to the Director of Cybersecurity, the Cybersecurity Infrastructure Engineer supports and maintains the organization's cybersecurity infrastructure. Responsibilities include designing secure network architectures, applying advanced security measures, and managing security policies on firewalls and intrusion detection systems. The engineer also administers continuous vulnerability management using Qualys WAS. Proficiency in AWS, Azure, Cloudflare’s WAF, and DDoS protection are essential. A strong understanding of networking, protocols, and expertise in scripting languages like Python and PowerShell for automation tasks, as well as integrating and securing APIs and TLS (SSL) certificates, is required If interested, apply today!

Sales Associate We are on the lookout for a skilled Sales Associate with retail or wholesale industry experience to join our Client's team in New York. In this role, you will be the driving force behind the development of our products, ensuring accurate record-keeping and delivering top-notch customer service. You will also play a crucial role in sales meetings and correspondence with their valued customers. Responsibilities:• Oversee the progression of product development, including design and trends.• Collaborate with the artistic department and design team to ensure timely completion of projects.• Engage actively in sales meetings, taking note of buyer feedback and comments.• Uphold an organized and accurate record of all styles and orders, while tracking shipping details.• Review samples sent by the factory, ensuring all styles are cohesive and narrate a coherent story.• Utilize your keen eye for detail and color to communicate necessary changes to the factory.• Assist in setting up customer quote sheets and Purchase Order detail sheets for order placement.• Address customer revisions as required.• Leverage your experience with B2B sales and answering inbound calls to ensure customer satisfaction.• Utilize your proficiency in VLOOKUP and Pivot Table to manage and analyze data effectively. If this person is you, please apply today to victoria.iacoviello@roberthalf

Credit & Collections Analyst Credit and Collections Analyst – Employee-Friendly International Company (Bergen County, NJ)Are you a detail-oriented professional with a knack for numbers and a passion for problem-solving? Join our dynamic and employee-friendly international company in Bergen County as a Credit and Collections Analyst! What You'll Do:<ul><li>Support the Corporate Credit Manager in collecting past-due accounts across multiple locations.</li><li>Assist with A/R administrative tasks, including contacting customers with credit balances.</li><li>Review and release sales orders on credit hold.</li><li>Analyze A/R aging reports and help assess bad debt accounts.</li><li>Review wire payments and ensure proper account identification.</li><li>Collaborate with A/R teams and inside sales representatives to resolve payment discrepancies.</li><li>Assist in assigning payment terms for service centers and generate monthly A/R reports.</li><li>Perform administrative tasks and ad hoc projects as needed.</li></ul>

Accounts Receivable Clerk Accounts Receivable Specialist – Join Our Finance Team!We are looking for a detail-oriented, highly organized Accounts Receivable Specialist to manage and streamline our client’s receivables. In this role, you will ensure timely and accurate collection of payments, while working closely with various teams to resolve billing issues. Key Responsibilities:<ul><li>Maintain and manage accounts receivable ledger.</li><li>Follow up on overdue accounts, sending reminders and making collection calls.</li><li>Reconcile transactions and resolve discrepancies.</li><li>Prepare and submit aging reports to management.</li><li>Collaborate with sales and customer service to address billing issues.</li><li>Support month-end and year-end closing.</li><li>Ensure compliance with company policies and legal standards.</li></ul>

Collections Representative Expanding New York City organization is seeking a Collections Representative for our client's dynamic team. If you have 1+ years of collections experience, excellent communication skills, and enjoy problem-solving, this could be the perfect opportunity for you! Responsibilities:<ul><li>Manage inbound and outbound collection calls to customers ensuring prompt resolution of past-due accounts.</li><li>Negotiate payment terms and set up repayment schedules that align with company policies.</li><li>Conduct account reviews, research payment discrepancies, and provide timely follow-ups to clients.</li><li>Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.</li><li>Partner with internal teams to address client concerns and deliver a positive customer experience.</li><li>Support monthly reporting and meet individual and team collection goals.</li></ul>

Bookkeeper Overview:Robert Half is seeking experienced Mid-Level Bookkeepers to support businesses across a variety of industries. As a Bookkeeper, you will play a crucial role in maintaining accurate financial records and supporting critical accounting functions. The ideal candidate for this position is highly organized, detail-oriented, and skilled in managing day-to-day bookkeeping operations.

Attorney/Lawyer Our client, a sophisticated boutique IP law firm, is seeking a patent litigation associate to join their team. Attorney will take an active role in a busy and thriving patent litigation practice focused on cases filed in Federal District Courts and the Patent Trial and Appeal Board. Attorney will be expected to conduct infringement and validity analysis; prepare pleadings and infringement contentions; conduct research and draft substantive briefing; prepare patent owner responses in PTAB proceedings; conduct document discovery; assist in preparation of witnesses for depositions; and assist in pre-trial proceedings and at trial. Attorney will be exposed to and given significant responsibility commensurate with his or her ability and appetite for a challenge. This includes the opportunity to conduct depositions, participate in oral argument, including in claim construction and other substantive matters, and to work with experts on preparation of expert reports.

Accounts Receivable Clerk Accounts Receivable Clerk – Join Our Finance Team!We are seeking a detail-oriented and organized Accounts Receivable Clerk to oversee accounts receivable functions, ensuring accurate and timely processing of transactions, reconciliations, and collections. Key Responsibilities:<ul><li>Manage and maintain accounts receivable ledgers.</li><li>Follow up on overdue accounts, sending reminders and making collection calls.</li><li>Reconcile accounts, bank transactions, and credit card statements.</li><li>Prepare and submit AP/AR aging reports for all C+A entities.</li><li>Communicate with customers regarding payment status and inquiries.</li><li>Collaborate with sales and customer service teams to resolve billing issues.</li><li>Assist with month-end and year-end closing.</li><li>Perform AP/AR reconciliations, including Zink/Saris reconciliations.</li><li>Review pending orders and coordinate with logistics to release orders.</li><li>Ensure compliance with company policies and legal standards.</li></ul>

Cloud Network Engineer We are offering a contract for a permanent position as a Cloud Network Engineer in Woodbridge, New Jersey. This role involves leading and defining global network architecture across AWS and Azure, guiding other network engineers, and working with various stakeholders to design comprehensive network solutions. Responsibilities: • Architecting comprehensive global network solutions across AWS and Azure. • Leading technical decisions, coordinating, integrating services, and managing projects for various business units. • Producing detailed diagrams and documentation for networks, operational methodologies, standards, policies, and procedures. • Collaborating with vendors and service providers for continuous improvement of networks. • Creating roadmaps for products and deployments. • Driving network and process innovation through research and evaluation of both cutting-edge and well-established technologies. • Participating in discussions on requirements/architecture, design reviews, UAT, and deployment/training processes of various projects and products. • Defining network requirements and aligning technology roadmaps. • Implementing industry best practices in architecting solutions. • Configuring AWS and Azure related to network configuration across public clouds.