<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
We are looking for an experienced Director of Marketing & eCommerce to lead our digital strategy and drive growth for our retail business in Teaneck, New Jersey. This role is ideal for a visionary leader passionate about marketing innovation and eCommerce excellence. The ideal candidate will oversee campaigns, enhance brand visibility, and optimize online experiences to expand our company's reach.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies to enhance brand awareness and customer engagement.<br>• Manage and optimize digital advertising campaigns across platforms, including Google AdWords and Facebook Insights.<br>• Oversee eCommerce operations, ensuring seamless user experiences and maximizing online sales.<br>• Utilize Google Analytics and CRM tools to analyze data, track performance, and inform decision-making.<br>• Lead campaign planning and execution, ensuring alignment with business objectives and target audiences.<br>• Collaborate with cross-functional teams to create impactful marketing collateral and content.<br>• Monitor market trends and competitor activities to identify opportunities and refine strategies.<br>• Drive innovation in digital marketing and eCommerce practices to maintain a competitive edge.<br>• Manage budgets effectively, allocating resources to maximize ROI.<br>• Provide leadership and mentorship to the marketing team, fostering growth and development.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>Robert Half is looking for a Product Control Consultant.</p><p>Does this sound like you? </p><ul><li>Prepare and analyze daily profit and loss (P& L) reports, ensuring accuracy and alignment with front office expectations</li><li> Reconcile the General Ledger with sub-ledgers, investigate discrepancies, and implement corrective actions.</li><li> Automate and maintain financial reporting processes, including regulatory capital and working capital usage.</li><li>Develop and manage monthly payout calculations and accruals for broker-dealer activities.</li><li>Monitor expense accruals and allocate costs to trading desks based on financial drivers.</li><li>Identify and resolve trade breaks, including preparing journal entries for adjustments.</li></ul>
<p>Our client is looking for an experienced Vice President of Investor Relations to join a leading publicly traded global company in Jersey City, New Jersey. In this key leadership role, you will act as the primary liaison between the organization and its stakeholders, ensuring effective communication of financial performance and strategic initiatives. This position offers flexibility, with the option to work remotely or on-site two days per week for candidates based on the East Coast.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute comprehensive investor relations strategies that align with the company's financial goals and long-term vision.</p><p>• Act as the primary point of contact for investors, analysts, and other stakeholders, ensuring clear and consistent communication.</p><p>• Manage and oversee financial reporting processes, including annual budgets and month-end close activities.</p><p>• Prepare and deliver presentations to investors, highlighting key business developments and financial performance.</p><p>• Collaborate with executive leadership to shape the company's narrative for the investment community.</p><p>• Analyze market trends and competitor activities to provide insights that drive strategic financial decisions.</p><p>• Ensure compliance with regulatory requirements and maintain transparency in all investor-related communications.</p><p>• Lead initiatives to attract and retain institutional investors by fostering strong relationships and trust.</p><p>• Monitor and evaluate the effectiveness of investor relations programs, making improvements as needed.</p><p>• Coordinate with internal teams to gather accurate data and reports for investor updates.</p>
