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3 results for Help Desk Analyst I in New York, NY

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T00:00:00Z

Entry Level Analyst

Woodbridge, NJ
onsite
Temporary / Contract
28.85 - 31.25 USD / Hourly
We are looking for a detail-oriented Entry Level Analyst. This Long-term Contract position is well suited for someone who enjoys working with large data sets, identifying meaningful trends, and communicating findings clearly to internal teams. The role offers the opportunity to contribute to recurring analysis as well as special projects while building hands-on experience with reporting tools and business systems. Responsibilities:• Analyze operational and financial data using spreadsheets and reporting tools to identify patterns, variances, and actionable insights.• Gather information from multiple sources, organize findings, and share clear updates with team members and stakeholders.• Prepare and maintain Excel-based reports, trackers, and summaries that support day-to-day business decisions.• Assist with ad hoc analytical assignments and special projects based on changing business needs.• Support data validation efforts to improve reporting accuracy and consistency across the team.• Contribute to dashboarding and visualization tasks, including Power BI reporting when applicable.• Work with SAP data and related business systems to extract information and support analysis activities.• Participate in system-related reporting support and training activities connected to business process updates as needed.
2026-09-03T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z