We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this long-term contract position, you will play a pivotal role in providing technical support and resolving system-related issues for end-users. This is an excellent opportunity for individuals with strong troubleshooting skills and a passion for ensuring smooth IT operations.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve hardware, software, and system issues.<br>• Manage and maintain Active Directory accounts, ensuring proper access and security settings.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, documenting resolutions and escalating issues when necessary.<br>• Assist end-users with basic troubleshooting and provide guidance on system usage.<br>• Collaborate with IT teams to identify recurring issues and implement solutions.<br>• Maintain accurate records of technical support activities and updates.<br>• Ensure compliance with company policies and procedures while addressing IT-related concerns.<br>• Test and deploy software updates and patches as needed.<br>• Deliver exceptional customer service to enhance user satisfaction and productivity.
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the Jersey area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for a Help Desk Analyst to join our team in South Plainfield, New Jersey. In this role, you will serve as a vital resource for resolving technical issues and ensuring optimal system performance. Your expertise will contribute to maintaining smooth operations by addressing hardware and software challenges and supporting users effectively.<br><br>Responsibilities:<br>• Maintain detailed records of customer inquiries and provide timely resolutions.<br>• Develop and update self-service documentation to assist users with common technical issues.<br>• Identify and resolve hardware and software malfunctions by troubleshooting and diagnosing problems.<br>• Review call logs to uncover recurring issues and propose solutions to address them.<br>• Test and assess new technologies to enhance current systems and processes.<br>• Generate performance reports to evaluate system usage and identify areas for improvement.<br>• Collaborate with technical teams and departments to resolve complex, large-scale technical challenges.<br>• Deliver clear technical support and guidance to users for managing system-related issues.<br>• Update and maintain IT procedural documentation to ensure consistency and accuracy.<br>• Install and configure computer systems and applications to meet company requirements.
<p>We are looking for an experienced Senior Deskop/Server Administrator to join our team in New Haven County, Connecticut. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations and resolve user issues effectively. This position requires a proactive and detail-oriented individual with a strong background in IT systems and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support to users, addressing issues with hardware, software, and network connectivity.</p><p>• Manage and maintain Active Directory, including user account setups and permission changes.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 11 and other operating systems.</p><p>• Respond promptly to service desk tickets, ensuring timely resolution and accurate documentation.</p><p>• Assist in configuring and deploying new hardware and software systems.</p><p>• Conduct Windows server maintenance, administration, and troubleshooting.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Collaborate with other IT team members to implement solutions and improve processes.</p><p>• Educate users on best practices and preventative measures for common IT issues.</p><p>• Maintain detailed records of technical incidents and resolutions.</p><p>• Uphold company standards for customer service and technical support quality.</p>
<p>Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.</p><p>Key Responsibilities:</p><ul><li>Act as the top-level escalation for complex production issues.</li><li>Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.</li><li>Lead root cause analysis and implement long-term remediation solutions.</li><li>Design, implement, and maintain enterprise-grade IT solutions.</li><li>Take ownership of complex technical projects for both clients and internal teams.</li><li>Ensure seamless transition of new services and solutions into support.</li><li>Mentor and support Level 1 and Level 2 engineers.</li><li>Maintain thorough documentation and uphold technical standards.</li></ul><p>Technical Focus Areas:</p><ul><li>Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).</li><li>Manage Windows Server and Windows OS environments.</li><li>Troubleshoot and manage VMware vSphere/vCenter systems.</li><li>Design and support Azure and hybrid cloud environments, including Azure Virtual Desktop (WVD), FSLogix, and multi-session Windows.</li><li>Implement and maintain SAML SSO, MFA, and cloud identity solutions.</li><li>Lead endpoint management with Microsoft Intune / Endpoint Manager and deploy Windows Autopilot.</li><li>Automate processes using PowerShell scripting.</li></ul><p><br></p>
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.
We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers an excellent opportunity to work with cutting-edge technologies and provide high-level support for both hardware and software systems. The ideal candidate will have a strong background in troubleshooting, system administration, and working with Apple devices.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for hardware, software, and mobile devices, including Apple products.<br>• Manage and configure Apple devices using Jamf Pro to ensure optimal performance and security.<br>• Administer user accounts and access permissions using Okta.<br>• Diagnose and resolve system issues across a range of technologies, including Cisco and Citrix platforms.<br>• Perform routine maintenance and upgrades for computer hardware and software systems.<br>• Offer guidance and training to end-users on device functionality and system applications.<br>• Collaborate with IT teams to implement solutions for complex technical challenges.<br>• Maintain detailed documentation of technical issues, solutions, and system updates.<br>• Ensure compliance with organizational policies for IT systems and user access.<br>• Continuously monitor and improve system performance and reliability.
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Teterboro, New Jersey. As the first point of contact for visitors and callers, you will play a critical role in ensuring smooth daily operations and maintaining a welcoming environment. This is a Contract position ideal for individuals with strong interpersonal and administrative skills.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a detail-oriented and friendly first impression.<br>• Manage a multi-line phone system, directing calls to appropriate departments or individuals.<br>• Handle administrative tasks such as data entry, file organization, and maintaining records.<br>• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to support daily operations.<br>• Coordinate concierge services, including scheduling and assisting with inquiries.<br>• Provide exceptional customer service by addressing client and employee needs promptly.<br>• Maintain the front desk area, ensuring it is clean and organized at all times.<br>• Assist with distributing mail and handling incoming and outgoing packages.<br>• Collaborate with team members to support office-wide initiatives and activities.<br>• Uphold confidentiality and a high standard of conduct in all interactions.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
<p>We are looking for a detail-oriented Front Desk Coordinator to join our team on a contract basis. In this role, you will be the first point of contact for visitors and callers, ensuring smooth and efficient front desk operations. This is an opportunity to contribute to a dynamic work environment while providing excellent support to both internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them with inquiries or directions.</p><p>• Manage and operate a multi-line phone system efficiently, directing calls to the appropriate departments.</p><p>• Provide concierge-level services to ensure client satisfaction and seamless communication.</p><p>• Handle inbound calls promptly, addressing questions or forwarding them as needed.</p><p>• Maintain an organized and efficient front desk area, ensuring it reflects the company's standards.</p><p>• Monitor and manage incoming correspondence, including mail and packages.</p><p>• Support administrative tasks such as scheduling appointments and maintaining records.</p><p>• Collaborate with team members to ensure smooth daily operations.</p><p>• Uphold confidentiality and discretion when handling sensitive information.</p>
We are looking for an experienced Technical Operations Director to lead and optimize our managed services delivery organization in New York, New York. In this senior leadership role, you will oversee technical teams, service operations, and client support functions, ensuring operational excellence and exceptional service quality. This position requires a strategic mindset and a commitment to developing scalable processes that support organizational growth while exceeding client expectations.<br><br>Responsibilities:<br>• Lead and mentor teams across Service Desk, Field Engineering, Systems Engineering, and Project Delivery to ensure operational excellence.<br>• Manage end-to-end performance metrics, including service quality, escalation processes, and client satisfaction.<br>• Develop and implement scalable policies, procedures, and documentation to maintain high-quality service delivery.<br>• Oversee daily service operations, ensuring prompt responses and resolutions for client environments.<br>• Serve as an escalation point for key clients, fostering strong relationships and ensuring effective communication.<br>• Collaborate with Account Management teams to support strategic planning, QBRs, and client technology roadmaps.<br>• Ensure proper management of cloud, on-premise, and hybrid infrastructures, including Microsoft 365, Azure, networking, and security solutions.<br>• Lead the evaluation and deployment of new technologies to enhance operational efficiency and service capabilities.<br>• Drive operational improvements through automation, standardization, and alignment with industry best practices.<br>• Oversee compliance with security standards, risk management protocols, and regulatory requirements.
Professional Qualifications:<br>• 5+ years experience in IT as a Technical Business analyst/system analyst and created functional requirements for complex projects within the Insurance P& C domain.<br>• Good understanding of the underwriting process includes the policy lifecycle, coverages, endorsements, forms, rating, etc.<br>• Experience in working in Underwriting and Claims applications.<br>• Experience in data integration and data quality projects.<br>• Ability to work with technical teams (developers, architects, QA, infrastructure), business users and software vendors to document requirements on time<br>• Excellent understanding of how technology impacts the business.<br>• Excellent team player with a proven background of individual contribution.<br><br>Preferred Technical Skills:<br>• Insurance Policy Administration System experience (Duck Creek, Guidewire, etc.)<br>• Understanding of XML and/or JSON languages is a plus<br>• Strong SQL skills to query SQL databases
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are offering an exciting opportunity for a Full Stack Developer to join our team in the Financial Services industry, based in Princeton, New Jersey. In this role, you will be deeply involved in the design, development, and implementation of systems that support various complex operational functions. You will also have a direct collaboration with business users, providing hands-on application development and ensuring high-quality and efficient web applications.<br><br>Responsibilities:<br>• Collaborate directly with business users for the analysis and assessment of business and system requirements across various functional disciplines.<br>• Design, develop and implement systems that support trading, help desk, surveillance, clearing, business intelligence, finance, and other complex middle and back office operational systems.<br>• Participate in hands-on application development, demonstrating a strong desire to be in-the-code.<br>• Define the back-end REST APIs for the features of the services being built.<br>• Employ your expertise in core Java and JEE technologies, and your in-depth knowledge of one or more application frameworks such as Spring Boot.<br>• Utilize your skills in web development tools and languages such as Angular, HTML5, CSS, and Javascript.<br>• Work on complex database design and SQL tasks.<br>• Handle Linux and shell scripting tasks.<br>• Work with the team to define test cases, and write unit, integration, and end-to-end tests.<br>• Adhere to industry-standard architecture design methodologies and processes.<br>• Display strong written and oral communication skills, being self-directed and motivated to work in a fast-paced team-oriented environment.
We are looking for a skilled Front Desk Coordinator to join our team in New Haven, Connecticut. In this contract role, you will play a key part in managing front desk operations and ensuring smooth communication within the organization. Your attention to detail and excellent organizational skills will contribute to the efficient handling of administrative tasks and client interactions.<br><br>Responsibilities:<br>• Handle incoming and outgoing mail, including using an on-site postage machine to prepare items for delivery.<br>• Manage mail pickups and ensure timely distribution within the office.<br>• Operate and manage a multi-line phone system, directing calls appropriately and addressing inquiries.<br>• Greet visitors and clients professionally, ensuring a welcoming and organized front desk environment.<br>• Maintain accurate records of daily mail activities and phone interactions.<br>• Provide administrative support to the team, including scheduling and coordination tasks.<br>• Monitor office supplies and coordinate with vendors for replenishment.<br>• Assist in maintaining a clean and organized reception area.<br>• Respond to inbound calls promptly and provide information or resolution as needed.<br>• Collaborate with other departments to ensure seamless communication and workflow.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
We are looking for a dedicated Call Center Specialist to join our team in Somerset, New Jersey. In this role, you will handle inbound customer inquiries, provide exceptional service, and ensure customer satisfaction through efficient communication and problem-solving. This is a long-term contract position offering the opportunity to work in a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer questions and concerns with professionalism.<br>• Deliver high-quality customer service by effectively handling inquiries and resolving issues.<br>• Maintain accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance customer experience and share best practices.<br>• Utilize basic office tools and software to manage call center operations efficiently.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Provide detailed product or service information to customers when required.<br>• Identify and escalate unresolved issues to the appropriate department for further assistance.<br>• Demonstrate a thorough understanding of call center processes and standards.<br>• Continuously strive to improve customer satisfaction through proactive communication and support.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and enhance network and security systems to ensure optimal performance and reliability.</p><p>• Provide consistent support for hardware and software across multiple locations.</p><p>• Collaborate with the IS& T Manager to align technical operations with business strategies.</p><p>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.</p><p>• Respond promptly to critical on-call support needs, including nights and weekends.</p><p>• Troubleshoot and resolve technical issues efficiently to minimize downtime.</p><p>• Implement configuration management practices to streamline technology processes.</p><p>• Manage and support Active Directory accounts and permissions.</p><p>• Ensure proper backup procedures are in place and functioning effectively.</p><p>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.</p>
We are looking for a Jr. Administrative Assistant to join our team in Morristown, New Jersey. In this role, you will be responsible for ensuring the smooth day-to-day operations of the office while managing various administrative tasks. This is a contract position with the possibility of becoming permanent, offering potential for growth based on your skills and performance.<br><br>Responsibilities:<br>• Coordinate with building management to address maintenance issues and ensure timely resolution.<br>• Manage office supply inventory, including ordering water and other essentials to maintain an organized workspace.<br>• Handle general office operations to ensure a productive and efficient environment for employees.<br>• Respond to vendor inquiries by obtaining necessary documents and addressing transaction-related questions.<br>• Follow up on submitted service tickets, ensuring all issues are resolved promptly.<br>• Submit required documentation and track progress until completion.<br>• Support employees by addressing technical concerns and liaising with external service providers.<br>• Assist in maintaining accurate records and documentation related to office activities.<br>• Identify opportunities for process improvements and implement solutions to enhance efficiency.
We are looking for a skilled Customer Service Representative to join our team in New York, New York. This is a Contract to permanent position within the dynamic Real Estate & Property industry. The role requires a detail-oriented individual with excellent communication skills and the ability to handle customer inquiries professionally and efficiently.<br><br>Responsibilities:<br>• Respond to inbound and outbound customer calls, ensuring a positive and helpful experience.<br>• Address customer inquiries via email correspondence in a timely and accurate manner.<br>• Perform data entry tasks to maintain and update customer records accurately.<br>• Utilize Microsoft Excel and Word to manage and organize information effectively.<br>• Schedule appointments and coordinate with customers and internal teams.<br>• Process order entries while maintaining a high level of attention to detail.<br>• Apply call center and customer service expertise to resolve issues promptly.<br>• Use Yardi software to assist with property management-related tasks, if applicable.<br>• Collaborate with other departments to ensure seamless customer support.
