<p><strong>Overview</strong></p><p>The Vice President of Investor Relations – Transfer Agency will play a key leadership role within the Alternative Investment Services (AIS) division, supporting the delivery of investor relations services to clients across hedge funds, private equity, and fund-of-funds. This position requires a strong background in investor relations operations, regulatory compliance, and alternative investment structures, with a focus on client service excellence, process optimization, and risk mitigation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary contact for a portfolio of clients and their investors, managing all inquiries and ensuring timely, accurate resolution.</li><li>Build and maintain strong relationships with clients, investors, internal AIS teams, and cross-functional business partners.</li><li>Oversee transactional workflows including investor subscriptions, redemptions, transfers, and documentation review (including KYC/AML).</li><li>Conduct completeness and quality assurance reviews of investor activity and fund changes.</li><li>Partner across the Investor Relations and AIS departments to ensure all processes align with internal risk management and compliance standards.</li><li>Support and execute system implementations, data migrations, and change management initiatives.</li><li>Contribute to re-engineering efforts to improve accuracy, efficiency, and scalability of investor relations operations.</li><li>Coach and mentor junior team members to support professional growth and team performance.</li><li>Collaborate with global offices to promote a “follow-the-sun” service model and maintain consistent standards of excellence.</li><li>Produce and analyze management information reports (MIS/KPIs) to support strategic decision-making.</li><li>Drive documentation of processes and ensure timely, effective delivery of services across departments.</li></ul><p><br></p>
