We are looking for a skilled Technical Engineer to join our team in New Orleans, Louisiana. In this role, you will provide advanced technical support across various platforms and systems, ensuring seamless operations and resolving technical challenges. This position is ideal for someone with a strong attention to detail and a solid background in IT systems and enterprise environments.<br><br>Responsibilities:<br>• Provide Tier 2 technical support for IT help desk operations, addressing complex issues efficiently.<br>• Manage and troubleshoot Active Directory, ensuring user access and security protocols are properly maintained.<br>• Configure and maintain integration components to optimize system performance.<br>• Support and maintain electronic components and enterprise hardware within the organization.<br>• Administer Microsoft Exchange, handling email systems and server configurations.<br>• Monitor and manage Palo Alto Firewalls, ensuring network security and functionality.<br>• Collaborate on Salesforce environment support, resolving system issues and implementing updates.<br>• Utilize Azure DevOps for project management and workflow optimization.<br>• Handle ticketing system operations to track and manage technical issues effectively.<br>• Ensure compliance with enterprise IT policies and standards while delivering solutions.
<p>Key Responsibilities:</p><ul><li>Develop and maintain an IT asset management strategy and governance framework.</li><li>Manage the inventory of IT assets including laptops, desktops, servers, mobile devices, and software licenses.</li><li>Ensure compliance with software licensing agreements and regulatory requirements.</li><li>Collaborate with procurement, finance, and IT teams to forecast asset needs and manage budgets.</li><li>Implement and maintain asset tracking systems and tools.</li><li>Monitor asset performance and usage to optimize lifecycle and reduce costs.</li><li>Coordinate asset audits and reconciliation processes.</li><li>Manage vendor relationships and service contracts related to IT assets.</li><li>Provide regular reports and dashboards on asset status, utilization, and compliance.</li><li>Support onboarding and offboarding processes by ensuring timely provisioning and recovery of IT assets.</li></ul><p><br></p>
<p><strong>Position Overview</strong></p><p>The <strong>IT Asset Manager</strong> will be responsible for tracking, managing, and optimizing all IT assets, including hardware, software, licenses, and vendor contracts. This role ensures assets are used efficiently, compliant with licensing agreements, and aligned with the organization’s operational and financial goals.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain an accurate inventory of IT hardware, software, and licenses across all facilities.</li><li>Manage the full lifecycle of IT assets: procurement, deployment, maintenance, and disposal.</li><li>Oversee software licensing compliance and ensure renewals are managed proactively.</li><li>Partner with vendors to negotiate contracts, warranties, and support agreements.</li><li>Collaborate with Finance and Procurement on budgeting, forecasting, and cost optimization.</li><li>Develop policies, standards, and processes for IT asset management.</li><li>Ensure secure and compliant asset disposal to protect organizational data.</li><li>Provide regular reports on asset utilization, costs, and compliance status.</li><li>Support IT audits by maintaining accurate and auditable records.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).</li><li>3+ years of experience in IT Asset Management, IT operations, or procurement.</li><li>Experience with ITAM tools (ServiceNow, Lansweeper, SCCM, or similar).</li><li>Knowledge of software licensing models and vendor management.</li><li>Familiarity with ITIL/IT Service Management best practices.</li><li>Strong organizational, analytical, and negotiation skills.</li><li>Experience in healthcare IT and HIPAA compliance preferred.</li></ul><p><br></p>
