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2 results for User Experience Ux Researcher in New Jersey
- Parsippany, NJ
- remote
- Temporary to Hire
- 35.625 - 41.25 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness.</p><p><br></p><p>Responsibilities:</p><p>• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.</p><p>• Organize and facilitate instructor-led learning sessions.</p><p>• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.</p><p>• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.</p><p>• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.</p><p>• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.</p><p>• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.</p><p>• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.</p>
- 2026-07-30T00:00:00Z
- Linden, NJ
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to join our team on a Contract basis. This role is ideal for someone who enjoys creating a welcoming front-office experience while keeping administrative and customer support tasks organized and on schedule. You will serve as a key point of contact for visitors and internal teams, helping daily office activities run smoothly through strong communication, attention to detail, and dependable follow-through.</p><p>Hours are Mon 11-4, Wed 11-4, Friday 10-3</p><p><br></p><p>Responsibilities:</p><p>• Welcome guests, clients, and service providers in a courteous and attentive manner, ensuring a positive first impression of the office.</p><p>• Manage incoming mail and package deliveries, routing items accurately to the appropriate recipients.</p><p>• Prepare and coordinate outbound shipments, including packaging materials and shipment documentation as needed.</p><p>• Keep digital and physical records well organized so information can be accessed quickly and accurately.</p><p>• Provide day-to-day administrative support to the Customer Service team, helping with scheduling, correspondence, and related office tasks.</p><p>• Enter, update, and verify data in company systems with a high degree of accuracy and confidentiality.</p><p>• Handle clerical assignments such as document preparation, filing, and inbox support to maintain efficient workflows.</p><p>• Assist with general office coordination and other operational duties based on business needs.</p>
- 2026-07-31T00:00:00Z