Add your latest resume to match with open positions.

6 results for Customer Experience Specialist in New Haven, CT

customer experience specialist

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
Customer Experience Specialist – Norwalk, CTWe are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.Responsibilities<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul>
2026-08-11T00:00:00Z

Customer Service Specialist

Waterford, CT
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
Customer Service Specialist (FULL TIME, PERMANENT)Location: Local to Waterford, CT, fully ONSITECompensation: $23–$26/hour, with yearly raises, and bonus potential! A busy, family-owned, service-based company local to Waterford is looking for a Customer Service Specialist to join their team. This is an excellent opportunity for someone who enjoys working with people, is comfortable in an office environment, and can confidently use technology to manage customer needs and information. We are looking for someone with office experience who takes a consultative approach to customer service. The ideal candidate is organized, computer-savvy, professional, and able to listen to customers, understand what they need, and guide them toward the right solution.Some day to day tasks:<ul><li>Serve as a primary point of contact for customers by phone and email</li><li>Listen carefully to customer needs and provide knowledgeable, solutions-focused assistance</li><li>Use computer systems and office technology to enter, update, and manage customer information</li><li>Schedule and coordinate services</li><li>Follow up with customers and ensure a positive experience from start to finish</li><li>Communicate effectively with customers and internal team members</li><li>Administrative tasks relating to contracts and agreements, and general support for the office</li><li>Handle multiple priorities in a busy, fast-paced office environment</li></ul>Requirements:<ul><li>Previous office experience is strongly preferred</li><li>Excellent computer skills and comfort learning new software and systems</li><li>Strong communication and customer service skills</li><li>A consultative, problem-solving approach rather than a transactional sales approach</li><li>Professional, organized, dependable, and detail-oriented</li></ul>This is an office-based customer service position. We are specifically seeking candidates with office/administrative or service-based office experience rather than a retail background. Additional benefits!<ul><li>Opportunities for raises and bonus potential</li><li>Great medical, dental, and vision plans</li><li>Stable, team-oriented work environment</li><li>Opportunity to grow with an established local business</li></ul>Please apply today to Daniele.Zavarella@roberthalf(com)
2026-08-21T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Medical Customer Service Rep

Shelton, CT
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
Job Description: We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing excellent patient support. Key Responsibilities: Answer and manage incoming calls for four medical offices in a centralized call center setting Assist patients with appointment scheduling, prescription refill requests, and referral coordination Provide detail oriented, courteous, and efficient customer service over the phone Accurately document patient information and call details in the EMR system Route messages and requests to the appropriate clinical or administrative staff Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards Support office operations by ensuring timely follow-up and resolution of patient inquiries Top 3 Must-Haves: Prior call center experience Previous medical administrative experience Experience with EPIC or another EMR system Preferred Qualifications: Strong phone presence and customer service skills Ability to multitask in a high-volume environment Experience handling medical office workflows, including referrals, scheduling, and prescription requests Familiarity with patient access and scheduling functions (Source: Q1 2026_The Demand for Skilled Talent.pdf) Knowledge of Epic or other EMR platforms (Source: Q1 2026_The Demand for Skilled Talent.pdf) Why Join This Opportunity: This is a great opportunity for someone with healthcare customer service experience who enjoys helping patients and thrives in a team-oriented, fast-paced environment.
2026-08-17T00:00:00Z