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12 results for Call Center Specialist in New Castle, DE

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-05-12T00:00:00Z

Call Center Specialist

Horsham, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our client is looking for a customer-focused Call Center Specialist to join a growing team in Horsham, PA. This contract opportunity with permanent potential is ideal for someone who enjoys helping clients, managing service-related requests, and keeping records accurate in a fast-paced environment. In this role, you will support policy servicing, payment activity, and quote-related inquiries while partnering with internal teams to maintain smooth daily operations. Responsibilities:• Handle inbound customer interactions related to quotes, account servicing, billing questions, and policy updates with professionalism and care.• Complete account and policy changes accurately while following established procedures and service standards.• Review client files, payment details, and supporting documentation to confirm information is correct and up to date.• Post, track, and reconcile payment activity to help maintain accurate policy and financial records.• Address service and billing concerns promptly, researching issues thoroughly and providing clear resolutions.• Work closely with customer service and accounting partners to support reporting accuracy and efficient workflow management.• Investigate discrepancies in customer accounts or transactions and take timely action to correct errors.• Safeguard sensitive customer, policy, and financial information in accordance with company expectations and compliance requirements.• Assist with additional operational and administrative duties as business needs require.
2026-05-15T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Call Center Specialist to join an onsite team in Blue, Bell Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys connecting with customers through high-volume outbound calling. In this role, you will support a life insurance settlement program while delivering attentive service and maintaining accurate records. The schedule for this position is Monday through Friday from 2:00 PM to 10:00 PM. Responsibilities:• Place a high volume of outbound calls to individuals participating in the life insurance settlement program.• Provide clear, courteous, and attentive assistance while addressing customer questions and concerns.• Document call activity, outcomes, and follow-up details accurately within customer service systems.• Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications.• Coordinate next steps with internal team members to ensure timely handling of customer needs.• Maintain consistent productivity and quality standards in a structured onsite call center setting.• Handle inbound inquiries as needed and deliver a positive customer experience across each interaction.
2026-05-11T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a customer-focused Call Center Representative to support a fast-paced service team. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing multiple tasks at once, and delivering a detail-oriented experience on every call. The person in this role will respond to incoming inquiries, document interactions accurately, and work closely with internal teams to resolve issues efficiently. Responsibilities: • Respond to a large volume of inbound customer calls with patience and a service-oriented approach. • Address questions, explain services or products clearly, and guide customers toward effective resolutions. • Navigate several computer platforms at once to locate account details and provide accurate information during each interaction. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Handle concerns with empathy and sound judgment while working to create a positive customer experience. • Partner with colleagues and cross-functional teams to escalate and resolve more complex service matters. • Consistently meet established performance goals related to quality, productivity, and customer satisfaction. • Maintain current knowledge of company procedures, service offerings, and relevant industry updates.
2026-05-14T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-05-04T00:00:00Z

Call Center Representative

Newark, DE
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are seeking a customer-focused and professional Call Center Representative to handle inbound and outbound calls, assist customers with questions or concerns, and provide accurate information about products, services, or accounts. The ideal candidate has strong communication skills, patience, and the ability to resolve issues efficiently while delivering excellent customer service. Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Make outbound calls for follow-up, customer support, appointment reminders, or service updates as needed</li><li>Resolve customer issues, complaints, and requests with accuracy and empathy</li><li>Provide information about products, services, billing, orders, or account status</li><li>Document customer interactions, transactions, and resolutions in the appropriate system</li><li>Escalate complex issues to supervisors or other departments when necessary</li><li>Meet performance goals related to call quality, productivity, attendance, and customer satisfaction</li><li>Maintain up-to-date knowledge of company policies, procedures, and offerings</li><li>Support customers through multiple communication channels, such as phone, email, or chat, if required</li><li>Follow compliance, privacy, and confidentiality standards in all customer interactions</li></ul>
2026-05-18T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently. Responsibilities:• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.• Maintain accurate records of customer interactions, requests, and outcomes to support service continuity and reporting.• Monitor recurring customer concerns and share patterns with leadership to help identify underlying causes and improvement opportunities.• Welcome visitors courteously when assigned to front desk coverage and help oversee entry access to the facility.• Provide office support for renewal mailing preparation, including assembling and organizing outgoing materials as needed.• Complete additional customer support or administrative tasks as directed by management to meet team priorities.
2026-05-15T00:00:00Z

Customer Service Representative

Wilmington, DE
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a team in Wilmington, Delaware. This is a long-term contract position offering the opportunity to assist customers with inquiries and claims related to unclaimed property. The ideal candidate will thrive in a fast-paced, customer-focused environment while delivering exceptional service. Responsibilities:• Handle inbound customer calls regarding unclaimed property inquiries and provide timely assistance.• Offer updates on claim statuses and guide customers through required documentation.• Assist claimants in navigating the online system and filing their claims accurately.• Search for and create claims within the company’s proprietary database system.• Perform accurate data entry and ensure compliance with established client procedures.• Review and analyze documentation to determine rightful ownership of claims.• Maintain detailed notes for each customer interaction in the claims database.• Escalate complex issues or concerns to management as necessary.• Identify and report discrepancies, patterns, or potential issues to supervisors.• Support additional administrative tasks and contribute to special projects as assigned.
2026-05-18T00:00:00Z

Communication Specialist

Boyertown, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a dynamic Communication Specialist to join a fast-growing manufacturing and consumer brand in Pottstown, Pennsylvania. This role is ideal for someone who thrives in a performance-driven environment and enjoys blending creative brand execution with strategic customer engagement. You will take ownership of customer communications, experiential marketing initiatives, and branded merchandise development while leveraging data-driven insights and innovative ideas. Responsibilities:• Develop and implement segmentation strategies to enhance customer engagement, targeting, and conversion rates.• Design, optimize, and manage automated workflows, campaigns, and triggers to improve lifecycle marketing.• Analyze marketing performance metrics and refine strategies based on actionable data insights.• Assist in creating and executing trade show booths, branded displays, and promotional trailers.• Coordinate logistics for events, ensuring seamless setup and consistent brand representation.• Represent the brand at industry events, trade shows, and activations to strengthen its presence.• Design and oversee the production of branded merchandise, aligning it with the brand identity.• Manage sourcing, sampling, and production processes for apparel and promotional goods.• Collaborate with internal teams to plan merchandise launches and promotional campaigns.• Ensure all brand touchpoints maintain a premium and performance-focused aesthetic.
2026-05-15T00:00:00Z

Credit & Collections Specialist

Conshohocken, PA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed. Primary Duties· Create and maintain credit history records· Set up new client accounts· Document daily collection activity· Complete collection effort calls· Reviewing and approving credit holds· Generate legal collections documents· Spreadsheet Maintenance· Perform payment reconciliations· Assist customer service department· Develop and schedule payment plans
2026-04-27T00:00:00Z

Credit & Collections Specialist

Conshohocken, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half has partnered with a thriving manufacturer on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed. How you will make an impact· Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits · Monitor accounts receivable aging and proactively follow up on past-due balances · Perform collections activities via phone, email, and written correspondence · Investigate and resolve billing discrepancies, short payments, and disputes · Maintain accurate and up-to-date customer credit files and account records · Collaborate with sales, customer service, and accounting teams to address account issues · Recommend accounts for credit holds or escalation based on risk assessment · Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance · Support month-end close activities, including reconciliation of A/R accounts · Ensure compliance with company policies and applicable regulations
2026-05-06T00:00:00Z

Job Information Customer Service Representative I - Marke...

Wayne, PA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a customer-focused individual to join a manufacturing organization as a Customer Service Representative I. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries effectively, and supports customers through account, billing, and payment-related questions. The role combines inbound call support, administrative follow-through, and cross-functional coordination to help ensure a smooth customer experience. Responsibilities:• Respond to incoming customer calls and messages, providing timely and accurate support for service, account, and billing inquiries.• Guide customers through payment-related matters, including processing transactions and explaining account balances, payoff details, or related charges.• Review customer information carefully and document interactions, updates, and submissions in the appropriate systems.• Work with internal teams and external vendors to resolve service issues and maintain efficient follow-up on open requests.• Assist with insurance, tax, and financial service questions by clarifying information and directing customers to the right next steps.• Prepare, scan, and organize supporting documents to ensure records are complete, accessible, and properly maintained.• Use Microsoft Office applications and other business tools to manage correspondence, track activity, and complete daily administrative tasks.• Contribute to a team-oriented onsite call center environment by sharing updates, supporting service goals, and maintaining clear written and verbal communication.
2026-05-18T00:00:00Z