We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
<p>Our client, a well-established and highly successful Media & Events company is currently seeking a Senior Financial Analyst to join a high-impact Finance team. This is more than just a number-crunching role—you’ll be a key strategic partner, helping steer the direction of a dynamic business that sits at the heart of global finance. As a Senior Analyst, you’ll be at the forefront of strategic decision-making and financial planning. You’ll partner with leaders across the business to deliver insights, optimize performance, and guide investments in growth. </p><p><br></p><p>Key responsibilities include:</p><p>· Building and refining sophisticated financial models to support revenue growth and cost efficiency strategies.</p><p>· Collaborating with Sales & Sales Ops to design and execute commission plans, analyze performance, and support day-to-day operations.</p><p>· Preparing impactful presentations, board decks, and financial reports for senior leadership and external stakeholders.</p><p>· Leading budgeting, forecasting, and performance tracking for the division or group.</p><p>· Driving continuous improvements in financial reporting tools and processes to enhance business intelligence and cross-functional collaboration.</p><p>· Supporting monthly close and reconciliation in partnership with accounting, including operating cash flow forecasting.</p><p>· Taking ownership of special projects and ad hoc analysis requested by senior leadership.</p><p><br></p><p>For immediate consideration please email your resume to Ben.Turnbull@roberthalf.</p>
<p>Our client, a rapidly growing Tech company with a global presence, is currently seeking an Accounting Manager to join their Core Finance Team. In this dynamic role, you’ll be at the forefront of managing core accounting processes—including expense accounting, accounts payable, and month-end close—while leading projects that drive automation, efficiency, and strategic insight across the organization. If you're highly organized, thrive in a fast-paced environment, and are motivated to lead impactful initiatives, we want to meet you.</p><p><br></p><p>Responsibilities of this position will include: </p><p>· Own and improve key components of purchase-to-pay cycle, from vendor contracting and invoicing to reconciliations and accruals.</p><p>· Lead the month-end close process, including balance sheet reviews, financial statement analysis, and cost reporting.</p><p>· Partner with internal stakeholders to deliver analytical insights that support smart financial decision-making.</p><p>· Drive process improvements and automation across finance functions to scale with our company’s rapid growth.</p><p>· Help document and implement strong internal controls and compliance processes across the organization.</p><p>· Collaborate with cross-functional teams to gain a comprehensive understanding of the business and inform financial strategy.</p><p><br></p><p>For immediate consideration please email Ben.Turnbull@roberthalf.</p>
<p>Ready to use your financial expertise to make a global difference?</p><p><br></p><p>Our prestigious client is searching for a highly qualified and passionate professional to take on the role of Assistant Controller, Financial Reporting! This is an excellent opportunity to contribute meaningfully to an organization with a global reach, while advancing your career in a dynamic, supportive environment.</p><p><br></p><p>As Assistant Controller, Financial Reporting, you’ll play a critical role in ensuring the integrity and clarity of the organization’s financial data. Your work will support both internal operations and external accountability efforts, including board presentations and compliance reporting.</p><p><br></p><p>Responsibilities will include:</p><ul><li>Preparing accurate and timely financial statements and footnotes, </li><li>Collaborating with global teams and third parties on international consolidations</li><li>Managing audit requests, reconciliations, and key financial schedules</li><li>Researching and applying accounting guidance to complex or new financial matters</li><li>Tackling special projects that drive organizational insight and efficiency</li></ul><p><br></p><p>If you’re ready to be part of a collaborative, mission-oriented team that values integrity, excellence, and global citizenship, please email your resume to Kristin.Kelleher@roberthalf.</p>
We are looking for an experienced and driven Sr. Software Engineer to join our team in New York, New York. As part of a dynamic financial services organization, you will play a critical role in developing and optimizing software solutions that support quantitative investment strategies. This position offers the opportunity to collaborate with a skilled global team and contribute to cutting-edge advancements in the world of automated trading.<br><br>Responsibilities:<br>• Design, develop, and maintain software systems that support quantitative trading and investment strategies.<br>• Collaborate with cross-functional teams to implement research-tested solutions into production environments.<br>• Optimize and enhance backend systems to ensure high performance and reliability.<br>• Develop APIs and integrate third-party tools to support data analysis and trading operations.<br>• Ensure the quality and accuracy of data by implementing robust validation and improvement processes.<br>• Participate in Agile Scrum workflows to deliver projects efficiently and effectively.<br>• Create comprehensive documentation for software systems and processes.<br>• Conduct performance testing and debugging to ensure system stability.<br>• Stay updated on emerging technologies and incorporate relevant innovations into development practices.<br>• Provide mentorship and guidance to less experienced team members when needed.
We are looking for an experienced Tax Manager to oversee and enhance the US tax operations for a technology-enabled tax firm based in New York, New York. This role offers a unique opportunity to manage critical tax functions, ensuring compliance across multiple jurisdictions while contributing to process improvements and providing advisory support. As a key contributor, you will work closely with founders and early-stage teams, requiring a hands-on approach and excellent communication skills.<br><br>Responsibilities:<br>• Oversee and manage all aspects of US tax filings, including federal and state corporate income tax returns for entities such as C-Corps, S-Corps, and LLCs.<br>• Ensure compliance with federal and state tax regulations across multiple jurisdictions.<br>• Identify opportunities to streamline and automate tax processes, driving efficiency and accuracy.<br>• Provide advisory support on topics such as founder compensation structuring, entity setup, and state nexus considerations.<br>• Collaborate with the accounting team to align tax strategies with financial reporting requirements.<br>• Monitor changes in tax laws and regulations to ensure timely updates to compliance practices.<br>• Lead initiatives to enhance the scalability of the tax function for growing business needs.<br>• Serve as a resource to founders and stakeholders, offering insights to inform strategic decisions.
<p>Our client is seeking a dedicated and detail-oriented Litigation Associate to join our dynamic legal team. The ideal candidate will have a strong foundation in litigation with experience in commercial disputes, employment law, and/or wage and hour class action matters. This Litigation Associate role offers the opportunity to work on complex litigation cases and contribute meaningfully to a collaborative and client-focused legal environment.</p><p><br></p><p>Interested candidates who may be civil litigators and want to get into more complex litigation please reach out to Kevin Ross at Robert Half in Philadelphia.</p>
<p>Financial Services organization is looking for an experienced Asst Controller/Senior Accountant to join their team in Manhattan, NY. This position is hybrid (3-4 days) in the office, so seeking locally based candidates only.</p><p><br></p><p>They are seeking a detail-oriented and proactive Fund & Management Company Accountant to support both our investment-level and corporate-level accounting functions. This role is critical in ensuring accurate financial reporting, and compliance with accounting standards and internal controls. You will be responsible for the day-to-day accounting and financial operations of private investment strategies focused on credit investing and the management company. </p><p><br></p><p>Responsibilities:</p><p><br></p><p><u>Fund Accounting</u></p><p>• Oversee the financial reporting process for a credit-focused strategy, including monthly performance estimates, quarterly closing packages, fund allocations, waterfall models, and performance return calculations</p><p>• Coordinate and supervise the fund administrator responsible for investor reporting and related processes.</p><p>• Work closely with Operations to maintain internal financial schedules / shadowing involving trades and leverage facilities</p><p>• Assist in cash management forecasting and budget planning to determine available capital for investment.</p><p>• Review expenses and facilitate the proper allocation across vehicles and assist with vendor payments.</p><p>• Respond to ad-hoc requests from senior management and work on strategic projects</p><p>• Support audit and tax processes, including reviewing financial statement and coordination with auditors and tax advisors.</p><p><u>Management Company Accounting</u></p><p>• Record and reconcile all management company transactions including revenues (management fees, incentive fees) and expenses.</p><p>• Manage intercompany allocations and reimbursements between the management company, GP entities, and the funds.</p><p>• Track payroll, benefits, T& E, and overhead expenses; coordinate with HR/payroll provider.</p><p>• Assist in preparing internal budgets, forecasts, and variance analysis.</p><p>• Support the preparation of financial reports for internal stakeholders and regulatory filings.</p><p><br></p><p>Please send resumes directly to saravana.velayutham@roberthalf(.)com. If you're working with one of my colleagues in the tri-state area, please reach out to them and refer to job reference number 02940-0013232443</p>
<p>Position Summary</p><p>We’re looking for a Sr. SQL developer, responsible for solving complex data and workflow challenges and building tools that directly impact production, fulfillment, and reporting systems. You’ll work closely with cross-functional teams to design, develop, and support custom software solutions that drive operational efficiency and scalability.</p><p><br></p><p>Top Responsibilities</p><ol><li>Design & Develop Custom Solutions: Build and maintain Windows-based and web applications that integrate with production systems, inventory tools, and third-party platforms.</li><li>Data Engineering & Automation: Create data workflows using SQL Server, SSIS, and other tools to automate print production, reporting, and invoicing processes.</li><li>System Integration: Develop interfaces with devices and systems such as barcode scanners, shipping tools, and ERP platforms.</li><li>Project Collaboration: Partner with technical leads and account managers to define project goals, test solutions, and ensure successful deployment.</li><li>Mentorship & Support: Guide junior developers and provide ongoing support for deployed applications, including training and documentation.</li></ol>
<p>Are you a strategic, people-focused leader with a passion for driving organizational success through effective human resource strategies? Robert Half is seeking an experienced <strong>HR Manager</strong> to lead the HR function for our client’s growing organization. If you're looking for a rewarding challenge in a dynamic environment, this could be the perfect opportunity for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As the HR Manager, you will:</p><ul><li><strong>Strategic Planning:</strong> Develop and implement HR policies, programs, and initiatives aligned with organizational goals.</li><li><strong>Recruitment & Talent Acquisition:</strong> Oversee end-to-end recruitment processes, ensuring the organization attracts, selects, and retains top talent.</li><li><strong>Employee Relations:</strong> Act as a trusted advisor to management and employees, addressing workplace issues, fostering a positive culture, and ensuring compliance with labor laws.</li><li><strong>Performance & Development:</strong> Lead performance management programs, employee training initiatives, and career development strategies.</li><li><strong>Compliance:</strong> Ensure consistent adherence to employment laws and regulations, avoiding risks and liability for the organization.</li><li><strong>Benefits Administration:</strong> Partner with finance to manage compensation plans, benefits, and payroll systems effectively.</li><li><strong>Leadership:</strong> Build an inclusive culture that prioritizes diversity, equity, and engagement across all departments.</li></ul><p><br></p>
<p>We are looking for a skilled Billing Analyst to join a prestigious accounting and advisory firm located in New York, New York. This is a Contract-to-permanent position offering an excellent opportunity to collaborate with multiple partners and contribute to the firm's billing operations. The ideal candidate will have prior experience in the detail-oriented services sector and a strong background in billing processes.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, review, and distribute invoices in accordance with the firm's billing policies and procedures.</p><p>• Collaborate closely with partners and the Billing Manager to ensure accurate and timely billing.</p><p>• Maintain and update accounts receivable records to ensure all transactions are properly documented.</p><p>• Utilize SAP and Microsoft Excel to manage billing data and generate reports.</p><p>• Handle project billing and ensure compliance with established guidelines.</p><p>• Identify and resolve billing discrepancies to maintain accuracy and efficiency.</p><p>• Monitor and follow up on outstanding invoices to ensure timely payments.</p><p>• Provide support during audits by preparing and organizing necessary billing records.</p><p>• Suggest process improvements to enhance the firm's billing operations.</p>
<p>Robert Half has partnered with an extremely stable firm on their search for an Accounting Manager with looking to advance within finance. This hybrid, accounting role will consist of leading the accounting department and overseeing its daily operations and ensuring compliance with all regulatory requirements and improving financial processes. In this role you will lead the month end close process, generate financial reporting packages, oversee financial budgeting, manage the annual external audit process, monitor cash flow activities, process bank reconciliations, coordinate with internal departments on implementation and maintenance of financial systems, review regulatory requirements, assist with tax compliance, and ensure the security of all financial assets. We are looking for an Accounting Manager with solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the ability to multi-task while meeting crucial deadlines.</p><p><br></p><p>What you get to work on daily</p><p>· Manage and oversee daily accounting operations including accounts payable/receivable and general ledger activities</p><p>· Prepare and analyze monthly, quarterly, and annual financial statements</p><p>· Coordinate and complete annual audits</p><p>· Ensure compliance with internal policies and relevant financial regulations</p><p>· Supervise and mentor accounting staff</p><p>· Assist in the preparation of budgets and forecasting</p><p>· Support financial planning and analysis</p>
<p>80,000 - 85,000</p><p><br></p><p>Benefits:</p><ul><li>paid time off</li><li>health insurance</li></ul><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment</li><li>Manage accounts payable/receivable, payroll, and expense tracking using QuickBooks</li><li>Support budgeting and financial reporting processes</li><li>Coordinate meetings, travel arrangements, and internal communications</li><li>Maintain office inventory and vendor relationships</li><li>Assist with onboarding new employees and maintaining HR records</li><li>Serve as a point of contact for internal staff and external clients</li></ul><p><br></p>
We are looking for an Accounting Specialist with strong attention to detail to join our team in Carlstadt, New Jersey. This Contract to Permanent position offers an exciting opportunity to contribute to key accounting processes while expanding your expertise. The ideal candidate will bring strong organizational skills and a commitment to accuracy in a dynamic environment.<br><br>Responsibilities:<br>• Prepare quarterly pro-forma royalty invoices for a diverse portfolio of over 400 customers.<br>• Update and maintain internal databases, ensuring accuracy in billing, invoicing, and contract information.<br>• Monitor accounts receivable and actively follow up on outstanding royalty payments to maintain cash flow.<br>• Review bank statements, post royalty payments, and ensure proper tracking by contract.<br>• Organize and update records for new contracts, including tax withholding receipts and related documentation.<br>• Assist in regulatory filings by gathering required documentation and supporting compliance efforts.<br>• Verify sales data accuracy, calculate royalties due, and maintain an organized sales statement database.<br>• Generate and distribute invoices for overages, coordinating with customers for timely payment.<br>• Ensure adherence to corporate policies, internal controls, and audit requirements.<br>• Perform journal entries, account reconciliations, and assist with royalty cash forecasting as needed.
We are looking for a highly skilled Digital Marketing Specialist to join our team on a long-term contract basis. This role requires expertise in driving online marketing strategies, optimizing campaigns, and utilizing data insights to enhance performance. Based in New York, New York, the position offers an exciting opportunity to contribute to impactful digital initiatives.<br><br>Responsibilities:<br>• Develop and execute comprehensive digital marketing strategies to achieve business goals.<br>• Manage and optimize Google Ads campaigns to maximize ROI and drive targeted traffic.<br>• Analyze website and campaign performance using Google Analytics to identify trends and opportunities.<br>• Oversee email marketing campaigns, ensuring content is engaging and aligned with brand guidelines.<br>• Conduct keyword research and implement SEO tactics to improve website visibility.<br>• Monitor and report on the effectiveness of digital campaigns, providing actionable recommendations.<br>• Collaborate with cross-functional teams to ensure consistent messaging across all digital platforms.<br>• Stay updated on industry trends and emerging technologies to maintain competitive advantage.<br>• Create and maintain detailed documentation of campaigns, processes, and analytics.<br>• Provide training or support to team members on digital tools and strategies as needed.
Immediate Start! A growing company in Newtown PA is seeking an experienced Accounts Payable Clerk for a 4-5 month temporary engagement. This position is 100% on site. The hours for this position are Monday through Friday, 8:30am - 5pm with a 30 minute lunch. In this role you will prepare and enter invoices and documents to be entered into an accounting system called MSDynamcis Navision. Experience using this software is not required. Strong data entry skills and experience using Excel is required. For immediate consideration please call Robert Half at 215-244-1870. Thank you!
We are looking for a detail-oriented Administrative Assistant to join our team in Long Island City, New York. In this long-term contract position, you will play a key role in ensuring the smooth operation of daily administrative tasks. This is an excellent opportunity for an organized individual with strong communication skills and proficiency in various office software.<br><br>Responsibilities:<br>• Manage inbound and outbound calls, providing exceptional customer service and addressing inquiries promptly.<br>• Coordinate and schedule appointments, ensuring efficient time management.<br>• Perform accurate data entry and maintain detailed records.<br>• Draft and manage email correspondence with professionalism and clarity.<br>• Utilize Microsoft Office applications, such as Word, Excel, PowerPoint, and Outlook, to complete various administrative tasks.<br>• Support logistics and distribution activities by coordinating shipments and tracking deliveries.<br>• Maintain organized filing systems and ensure all documents are updated.<br>• Assist in preparing reports and presentations as needed.<br>• Collaborate with team members to streamline processes and improve efficiency.
We are looking for an experienced HR Generalist to join our team in Bronx, New York. This role involves managing key aspects of employee relations and leave administration, with a focus on fostering a positive workplace environment. The position is fully onsite and requires a proactive individual who can handle diverse HR responsibilities effectively.<br><br>Responsibilities:<br>• Manage employee relations, addressing concerns, resolving conflicts, and supporting a positive workplace culture.<br>• Administer leave of absence processes, ensuring compliance with company policies and legal requirements.<br>• Support onboarding efforts, ensuring new hires have a seamless transition into the organization.<br>• Oversee benefit functions, including enrollment and addressing employee inquiries.<br>• Utilize Human Resources Information Systems (HRIS) to maintain accurate employee records and generate reports.<br>• Provide guidance to employees and management on HR policies and procedures.<br>• Conduct investigations into workplace issues and recommend appropriate solutions.<br>• Collaborate with cross-functional teams to implement HR initiatives and improve processes.<br>• Ensure compliance with federal, state, and local labor laws.<br>• Assist in training and development programs to enhance employee skills and engagement.
<p>Are you an experienced HR or payroll professional looking for flexible work arrangements to support your career goals? Robert Half is seeking a reliable and detail-oriented <strong>Part-Time HR/Payroll Specialist</strong> for one of our clients. This opportunity is ideal for candidates who excel in time-sensitive environments, enjoy providing top-notch service, and thrive in dynamic workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process payroll efficiently and accurately for all company employees, ensuring compliance with federal, state, and local regulations.</li><li>Manage employee onboarding, benefits administration, and payroll queries with professionalism and confidentiality.</li><li>Maintain accurate employee records, including timesheets, tax forms, and paid time off accruals.</li><li>Provide support for HR functions, including recruitment coordination, performance reviews, and employee engagement efforts.</li><li>Collaborate with other departments to drive HR and payroll strategies aligned with business objectives.</li></ul>
<p>We are looking for an Accounts Payable Coordinator to join our client's growing team in New York, New York. In this role, you will manage invoice processing, ensure accurate coding, and oversee reconciliations to maintain smooth financial operations. This position is ideal for someone with a strong background in accounts payable and a commitment to efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Process a high volume of invoices accurately and efficiently.</p><p>• Reconcile vendor statements to ensure timely payments and resolve discrepancies.</p><p>• Manage accounts payable for a dedicated entity independently.</p><p>• Utilize Sage Timberline or Sage 300 software for invoice coding and processing.</p><p>• Perform regular check runs to maintain timely payments.</p><p>• Route invoices appropriately for approval and documentation.</p><p>• Scan and organize financial documents for easy access and record-keeping.</p><p>• Collaborate with vendors and internal teams to address payment inquiries.</p><p>• Maintain compliance with company policies and procedures regarding financial transactions.</p>
<p>A boutique Manhattan litigation firm is seeking to hire a Commercial Litigation Attorneys: a Midlevel Associate. If you're a commercial litigator who thrives in high-impact, high-profile work, we want to hear from you.</p><p><br></p><p>Key Responsibilities:</p><p>Handle commercial litigation matters from inception through resolution</p><p>Draft pleadings, motions, briefs, and legal memoranda</p><p>Conduct in-depth legal research and develop litigation strategies</p><p>Appear in court, take/defend depositions, and manage client interactions</p><p>Collaborate closely with a small, high-performing legal team</p><p><br></p><p><br></p>
We are looking for a talented Software Engineer with expertise in frontend development and desktop application design. This position is ideal for individuals passionate about crafting responsive and high-performance user interfaces while working in the dynamic financial services industry. Candidates with experience in Linux environments and familiarity with finance or trading systems will find this role particularly exciting.<br><br>Responsibilities:<br>• Develop and maintain desktop applications using .NET and C#, ensuring robust and efficient performance.<br>• Collaborate closely with product managers, UX designers, and backend developers to create seamless and engaging user experiences.<br>• Design and implement UI components optimized for real-time data visualization and interaction.<br>• Ensure cross-platform compatibility and facilitate integration with Linux-based backend systems.<br>• Participate in code reviews, testing, and debugging to uphold software quality and reliability.<br>• Contribute to architectural decisions and enhance UI/UX designs.<br>• Stay updated on industry trends and incorporate best practices into development processes.
We are looking for an experienced E-Commerce eBay Specialist to join our team in Monroe Township, New Jersey. This role is ideal for someone with a strong understanding of online marketplaces and expertise in managing product listings, optimizing performance, and driving sales growth on platforms like eBay and Amazon. If you are passionate about e-commerce and enjoy working in a fast-paced, results-driven environment, we’d love to hear from you.<br><br>Responsibilities:<br>• Manage and optimize product listings on eBay and Amazon to ensure accuracy and appeal.<br>• Monitor and analyze sales performance, identifying opportunities for growth and improvement.<br>• Collaborate with the team to develop and execute marketplace strategies that align with company goals.<br>• Utilize content management systems to maintain consistency and quality across product descriptions and images.<br>• Stay updated on marketplace policies and trends to ensure compliance and competitiveness.<br>• Conduct market research to identify new opportunities and enhance product visibility.<br>• Resolve customer inquiries and issues promptly to maintain high satisfaction levels.<br>• Implement promotional campaigns and pricing strategies to boost sales and engagement.<br>• Generate regular reports on marketplace performance, providing actionable insights.<br>• Work closely with internal teams to streamline processes and improve efficiency.
We are looking for an experienced Storage Engineer to join our team in New York, New York, where you will play a pivotal role in managing and optimizing our enterprise storage solutions. In this position, you will leverage your expertise in NetApp systems and Python scripting to ensure secure, efficient, and high-performing storage infrastructure across global regions. This role offers the opportunity to collaborate with diverse teams and contribute to the innovation and reliability of storage services in the financial services industry.<br><br>Responsibilities:<br>• Design, implement, and standardize enterprise storage solutions across global regions to meet business needs.<br>• Manage and optimize NetApp storage systems, ensuring high availability, reliability, and performance.<br>• Develop Python scripts for automation, monitoring, and operational enhancements.<br>• Troubleshoot and resolve storage system issues to ensure seamless operations.<br>• Collaborate with infrastructure, security, and application teams to align storage strategies with organizational objectives.<br>• Evaluate project scopes, identify IT risks, and implement effective mitigation strategies.<br>• Drive continuous improvements and innovation in storage service delivery and automation.<br>• Maintain secure practices for compute, storage, and systems administration while adhering to compliance standards.<br>• Support storage protocols such as NFS, iSCSI, and FC, ensuring effective data protection strategies.
<p>We’re seeking a skilled and solutions-oriented <strong>Technical Support Specialist</strong> to join our team. In this role, you will be responsible for delivering exceptional technical support to our clients, resolving complex issues, and contributing to the success of customer projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Manage support tickets from initiation through resolution, ensuring compliance with service-level agreements (SLAs) and delivering timely, accurate results.</li><li>Provide technical support through phone, email, and ticketing systems, including answering inbound calls via Interactive Voice Response (IVR) systems when needed.</li><li>Collaborate on customer projects, including system deployments, upgrades, and migrations, while ensuring organizational goals are met.</li><li>Diagnose and troubleshoot the following systems:</li></ul><p><br></p><ul><li><strong>Access Control Systems: </strong>Support both on-premises and cloud-based solutions.</li><li><strong>Video Surveillance Systems: </strong>Address issues with both on-premises and cloud-enabled configurations.</li><li><strong>VoIP Phone Systems:</strong> Troubleshoot platforms such as Mitel, Zoom, and Avaya across on-premises and cloud-based setups.</li><li><strong>Data Networking: </strong>Maintain and support switches, routers, and structured cabling solutions.</li><li><strong>Wireless Networking: </strong>Configure secure wireless networks and address connectivity issues.</li><li><strong>Paging Systems, Bell, and Clock Controllers: </strong>Handle installation, maintenance, and problem resolution.</li><li><strong>Firewall and Network Security: </strong>Configure and support perimeter security devices to enhance network safety.</li></ul><p><br></p><ul><li>Collaborate with internal teams to document, escalate, and resolve complex technical issues effectively.</li><li>Maintain accurate and up-to-date documentation for customer environments and support processes.</li></ul>
