<p>We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. </p><p> </p><p>This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours</p><p> </p><p>Responsibilities:</p><p>• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.</p><p>• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.</p><p>• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.</p><p>• Assist guests by providing directions and answering any inquiries they may have about the exhibits.</p><p>• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.</p><p>• Provide talking points and relevant information to guests.</p><p>• Achieve organizational sales and service goals by promoting and selling museum merchandise.</p><p>• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.</p><p>• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.</p><p>• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.</p>
<p><strong>Essential Functions:</strong></p><ul><li>Act as a strategic leader in developing the BU's five-year strategic plan, annual budget, financial forecast, and modeling tools.</li><li>Monitor key performance indicators (KPIs) related to revenue, cost of goods sold (e.g., FOB costs, freight, duties), expenses, inventory, and capital expenditures for North America legal entities and sales to the North America market.</li><li>Prepare detailed monthly financial management reports, including actuals, variance analyses, and insights to guide BU leadership in decision-making.</li><li>Present financial performance and variance analyses to BU leadership during monthly reviews and recommend actionable strategies aligned with organizational goals.</li><li>Initiate improvements to streamline, standardize, and enhance current processes and data/information integration.</li><li>Collect, analyze, and reconcile financial data from various systems, providing accurate reports for decision-making, including variance analysis (e.g., Actual vs. Budget), profit walks, and price-volume analyses.</li><li>Support ad hoc strategic and operational projects across Corporate and BU cost centers as required.</li><li>Play a critical role in implementing Jedox projects and connecting data with the Group.</li><li>Collaborate with the Business Intelligence team to develop automated reports and dashboards using BI tools (Power BI, Tableau, Pyramid) and advanced Excel functions (e.g., xLookup, Power Query, VBA).</li><li>Assist with North America's integrated five-year strategic plan, budget, and performance evaluations.</li><li>Partner with the Director to support monthly group and senior management reviews.</li><li>Support FP& A team responsibilities, including ad hoc requests and potential within-team role rotations.</li></ul><p><strong>Travel Requirements:</strong></p><ul><li>National and international travel may occasionally be required for business needs - 20%.</li></ul><p><strong>Skills and Qualifications:</strong></p><ul><li>Advanced Microsoft Excel and PowerPoint skills.</li><li>Strong verbal and written communication, including effective presentation abilities.</li><li>Meticulous attention to detail, ensuring timely, accurate, and consistent output.</li><li>Exceptional time management, prioritization, and multitasking in tight deadlines.</li><li>Demonstrated ownership and a proactive, self-starter work ethic.</li><li>Logical reasoning and problem-solving aptitude.</li><li>Proficient with BI tools like Power BI, Tableau, and Pyramid.</li><li>Ability to handle sensitive and confidential matters professionally.</li><li>Capacity to collaborate constructively with cross-departmental teams.</li><li>Familiarity with systems like Microsoft Navision, SAP, Jedox, Hyperion Financial Management (HFM), or IBM TM1 is a plus.</li><li>Fluency in Mandarin is a plus.</li></ul><p><strong>Required Education and Experience:</strong></p><ul><li>Bachelor's degree in Accounting, Finance, Statistics, Mathematics, or a related field.</li><li>CPA designation is preferred but not mandatory.</li><li>At least 5+ years of progressive experience in financial analysis.</li><li>Experience presenting to senior management is desirable.</li><li>Proficient in BI and ERP systems, particularly Power BI.</li></ul><p><br></p>
We are looking for a dedicated Guest Services Representative to join our team in Memphis, Tennessee. In this role, you will provide exceptional hospitality and support to visitors of the museum, ensuring they have a memorable experience while engaging with exhibits and learning about the Civil Rights era. This is a Contract to position offering an exciting opportunity to grow within a dynamic environment.<br><br>Responsibilities:<br>• Greet and welcome guests at the entrance and Box Office, providing a warm and friendly first impression.<br>• Offer detailed explanations of ongoing and rotating exhibits, sharing insights on the Civil Rights era to enhance visitors’ understanding.<br>• Monitor assigned stations throughout the museum, including entrances, hallways, and the theater, ensuring smooth visitor flow and answering any questions.<br>• Deliver brief presentations before and after theater viewings to provide context and enhance the guest experience.<br>• Assist with managing crowd flow and directing visitors to various areas of the museum.<br>• Respond to inquiries and provide accurate information about the museum exhibits and facilities.<br>• Maintain a high level of professionalism and customer service, meeting organizational sales and service objectives.<br>• Stand for extended periods as required, ensuring all assigned areas are adequately supervised.<br>• Collaborate with team members to uphold the museum’s standards for guest satisfaction and operational efficiency.<br>• Ensure the museum environment remains welcoming and accessible for all visitors.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Piperton, Tennessee. In this Contract to permanent position, you will play a key role in managing invoice processing, resolving discrepancies, and supporting reconciliation tasks. This opportunity is ideal for someone who thrives in a collaborative environment and is eager to contribute to process improvements.<br><br>Responsibilities:<br>• Process a high volume of invoices daily, including drop shipments and stock items.<br>• Match purchase orders, receiving documents, and invoices to ensure accurate inventory management.<br>• Investigate and resolve account discrepancies by performing detailed problem-solving.<br>• Collaborate with sales, purchasing, and quality teams to identify and address issues.<br>• Conduct root cause analysis and implement effective resolutions.<br>• Utilize software tools, including cloud-based systems, to streamline accounts payable tasks.<br>• Perform basic Excel functions such as creating formulas, pivot tables, and VLOOKUPs.<br>• Support reconciliation efforts, addressing backlogs and audit-related tasks.<br>• Proactively ask questions and suggest improvements to enhance processes.
We are looking for an experienced Assistant Operations Manager to join our team in Germantown, Tennessee. In this contract position with the potential for a permanent role, you will play a key part in overseeing daily operations and contributing to the growth and efficiency of our eCommerce initiatives. This role is ideal for someone who thrives in a dynamic environment and is passionate about driving operational excellence within the transportation equipment manufacturing industry.<br><br>Responsibilities:<br>• Support the Director of eCommerce in managing day-to-day operations to ensure optimal business performance.<br>• Monitor and enforce adherence to company policies, procedures, and relevant industry standards.<br>• Lead and inspire teams to maintain a collaborative and productive workplace culture.<br>• Address inquiries from customers and suppliers, resolve issues efficiently, and deliver exceptional service.<br>• Review and interpret sales reports to identify opportunities for business development and operational improvements.<br>• Work closely with various departments to align efforts and achieve organizational goals.<br>• Compile and present detailed operational reports to senior management to aid decision-making.<br>• Identify and implement process enhancements to improve workflow efficiency, automate tasks, and ensure accuracy in eCommerce operations.<br>• Take on additional responsibilities as assigned by senior management to support broader business objectives.
We are looking for a dedicated Controller to lead financial operations and ensure accuracy, compliance, and efficiency in accounting processes at our Collierville, Tennessee location. This role involves managing financial records across auction platforms, overseeing bookkeeping tasks, and implementing sound financial planning and reporting practices. The ideal candidate will bring strong leadership abilities and a hands-on approach to maintaining organizational compliance and financial integrity.<br><br>Responsibilities:<br>• Oversee all accounting operations, including accounts payable and receivable, ensuring accurate and timely processing.<br>• Review and supervise sales transactions to ensure adherence to company financial policies.<br>• Prepare, analyze, and present financial statements to provide insights and support decision-making.<br>• Establish and enforce financial controls to protect company assets and minimize risks.<br>• Ensure compliance with tax regulations, industry standards, and reporting requirements.<br>• Assist in preparing documentation for external audits to maintain transparency and accountability.<br>• Manage daily financial operations by assigning tasks and responsibilities to team members.<br>• Offer guidance and training to office staff to improve efficiency and understanding of financial processes.<br>• Handle intercompany reconciliations and monitor cash flow activities to maintain stability.<br>• Perform other financial and administrative duties as assigned by management.
<p>We are looking for a detail-oriented Demand Planner to join our team in Memphis, Tennessee. In this role, you will oversee inventory planning, purchasing, and management to ensure customer satisfaction and adherence to organizational standards. You will play a key part in analyzing supply chain data, optimizing inventory processes, and driving improvements to meet team goals and budgetary targets.</p><p><br></p><p>Responsibilities:</p><p>• Overall planning, purchasing, and monitoring of inventory levels to standards and customer demand within budgetary targets and team KPIs/goals/objectives.</p><p>• Monitor inventory levels across warehouses, reconcile stock discrepancies, and track customer service orders and freight.</p><p>• Evaluate demand flow requests and provide regular updates on order statuses, including past-due items, lead times, and fulfillment dates.</p><p>• Develop and report on key performance indicators such as inventory values, lead times, fill rates, and freight costs.</p><p>• Analyze sales forecasts and supply chain data to determine inventory needs and make purchasing decisions.</p><p>• Recommend process enhancements and implement best practices to improve inventory management and reporting.</p><p>• Manage excess inventory by tracking, measuring, and coordinating disposal when necessary.</p><p>• Collaborate with internal teams to address inventory challenges, communicate updates, and plan product packaging and purchasing strategies.</p><p>• Assess freight options to achieve optimal cost-benefit balance during supplier replenishment cycles.</p><p>• Assist with pricing updates, product launches, and data management related to inventory planning and reporting.</p><p>• Participate in special projects focused on distribution flow improvements, new customer rollouts, and freight cost reductions.</p>
