<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>The Service Support Analyst is a key member of the technology support desk, serving as the first point of contact for technology-related inquiries from internal users. This role manages the intake and assessment of support requests, resolves routine issues directly, and coordinates with specialized teams for complex matters. The analyst maintains operational continuity by ensuring users connect quickly to the right resources, supporting a responsive and organized support experience. This position collaborates with service desk engineers, application managers, and infrastructure specialists to resolve issues efficiently, document support actions, and contribute to continuous improvements in support processes. Strong communication, attention to detail, and real-time assessment skills are essential.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Task Execution and Support</strong></p><ul><li>Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions.</li><li>Identify user needs and route requests to the appropriate team or specialist.</li><li>Resolve routine technical issues using established procedures and documentation.</li><li>Stay familiar with the service catalog and escalation pathways to guide users effectively.</li><li>Document support actions to enhance team knowledge and improve future responses.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues.</li><li>Communicate clearly and professionally, providing updates and guidance throughout the support process.</li><li>Participate in team meetings and assist with onboarding/training for new staff.</li></ul><p><strong>Operational Support</strong></p><ul><li>Monitor ticket queues and prioritize based on urgency and impact.</li><li>Track open issues and follow through to resolution.</li><li>Support the creation and maintenance of internal documentation, such as FAQs and troubleshooting guides.</li><li>Handle basic system access tasks like password resets and account provisioning.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather feedback and suggest process improvements for service delivery.</li><li>Stay up to date on technology platform updates and support procedures.</li><li>Share observations with service desk leadership and participate in ongoing learning.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brentwood, Tennessee. In this role, you will handle a variety of customer interactions, ensuring their inquiries are addressed promptly and with attention to detail. This position is ideal for someone with excellent communication skills and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to incoming customer calls, providing helpful and accurate information.<br>• Manage and process customer orders efficiently, ensuring accuracy and attention to detail.<br>• Address customer inquiries and resolve complaints in a timely and detail-oriented manner.<br>• Maintain thorough and organized documentation of customer interactions and transactions.<br>• Collaborate with team members to improve customer service processes and enhance overall satisfaction.<br>• Utilize call center systems and tools to track and manage customer interactions.<br>• Perform outbound calls as needed to follow up on customer concerns or provide updates.<br>• Uphold company standards by delivering consistent and high-quality service.<br>• Adapt to changing priorities and customer needs with flexibility and efficiency.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brentwood, Tennessee. In this role, you will play a vital part in ensuring customer satisfaction through effective communication and problem-solving. This position requires a proactive approach to handling inquiries, managing orders, and delivering excellent service.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or email.<br>• Assist customers with placing orders, ensuring accurate entry and processing.<br>• Maintain a positive and empathetic attitude while addressing customer concerns.<br>• Handle both inbound and outbound calls to provide information and resolve issues.<br>• Collaborate with team members to ensure efficient and seamless service delivery.<br>• Document customer interactions and maintain accurate records in the system.<br>• Identify opportunities to improve customer service processes and contribute to overall team success.<br>• Follow established protocols and procedures to ensure compliance with company standards.<br>• Resolve customer complaints effectively, escalating issues when necessary.<br>• Provide product or service information to customers, ensuring their needs are met.
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a driven Inside Sales Representative to join our team in Portland, Tennessee. In this long-term contract role, you will play a vital part in driving sales growth and building lasting customer relationships. This position offers an excellent opportunity to showcase your sales expertise and contribute to the success of our organization.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients to ensure satisfaction and repeat business.<br>• Identify new sales opportunities and proactively reach out to potential customers.<br>• Collaborate with the sales team to develop and implement strategies that maximize revenue.<br>• Provide detailed product information and personalized recommendations to customers.<br>• Monitor and achieve sales targets by tracking progress and adjusting efforts as needed.<br>• Handle customer inquiries professionally, ensuring effective communication and timely resolution.<br>• Analyze market trends and customer feedback to identify opportunities for growth.<br>• Prepare accurate sales reports and present findings to management.<br>• Maintain a thorough understanding of the company’s products and services to effectively address customer needs.<br>• Stay updated on industry developments and competitor activity to maintain a competitive edge.
We are looking for a skilled Manager of IT Field Operations to lead technical initiatives and oversee support activities in a dynamic environment. This role requires a proactive leader with a strong technical background, excellent communication skills, and the ability to drive efficient solutions. Based in Nashville, Tennessee, the position calls for expertise in managing IT systems, fostering collaboration, and ensuring operational excellence.<br><br>Responsibilities:<br>• Provide leadership and oversight for IT field operations, ensuring all technical processes align with organizational goals.<br>• Analyze and resolve incidents while managing problems effectively to improve system performance and eliminate inefficiencies.<br>• Identify service gaps and take corrective actions to ensure timely resolution of issues and completion of tasks.<br>• Oversee the administration of Active Directory, including user and group management, and troubleshoot Group Policy configurations.<br>• Develop scalable solutions by evaluating existing systems and adapting processes as necessary.<br>• Collaborate with stakeholders, peers, and leadership to communicate technical strategies and updates clearly.<br>• Maintain and enhance hardware, software, and networking systems to ensure optimal performance.<br>• Implement and manage backup technologies and configuration management tools.<br>• Utilize expertise in Cisco technologies and computer hardware to support and improve IT operations.<br>• Ensure compliance with regulatory, security, and privacy standards such as or comparable frameworks.
<p>The Applications Manager for Financial Systems oversees the implementation, maintenance, and ongoing optimization of enterprise financial applications that support accounting, billing, timekeeping, and financial reporting needs for our client. This role is responsible for configuring financial systems to align with our client’s operational, compliance, and reporting requirements—emphasizing accuracy, scalability, and effective integration with other platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Planning & Execution</strong></p><ul><li>Manage financial systems to meet our client’s operational, compliance, and service objectives.</li><li>Evaluate current applications and develop strategies for improved performance and integration.</li><li>Set and promote best practices for financial systems aligned with organizational priorities.</li></ul><p><strong>Team Collaboration & Communication</strong></p><ul><li>Work with teams to integrate financial platforms with other enterprise systems.</li><li>Supervise team members on financial system projects and ensure alignment with goals.</li><li>Serve as the liaison among business stakeholders, technical teams, Finance, and vendors.</li></ul><p><strong>Operational Management & Delivery</strong></p><ul><li>Oversee configuration, deployment, and enhancements of financial applications.</li><li>Monitor and troubleshoot system performance, and ensure user satisfaction.</li><li>Maintain inventory of software assets, licenses, and contracts for compliance.</li><li>Provide regular system status updates and identify improvement opportunities.</li></ul><p><strong>Process Optimization & Innovation</strong></p><ul><li>Stay up to date on evolving financial technology and legal tech trends.</li><li>Lead automation and workflow improvement initiatives to boost accuracy and efficiency.</li><li>Coordinate end-user feedback on new or modified systems for continuous improvement.</li></ul>
