<p>Our growing client in the Nashville area is seeking a <strong>Senior Financial Analyst</strong> with strong technical capabilities in the <strong>Microsoft Power Platform</strong> to enhance financial visibility and support more data-driven decision-making across the business.</p><p>This role is ideal for someone who enjoys moving beyond traditional Excel-based analysis and building <strong>dynamic dashboards, automated workflows, and actionable insights</strong> for leadership.</p><p><br></p><p>The role:</p><ul><li>Design and maintain <strong>Power BI dashboards</strong> to deliver real-time visibility into financial and operational performance</li><li>Develop and automate reporting processes using <strong>Power Automate and related tools</strong></li><li>Perform detailed <strong>variance analysis</strong> (budget vs. actual, forecast vs. actual, trend analysis) and communicate key drivers</li><li>Partner with accounting and business leaders to build <strong>meaningful KPIs and performance metrics</strong></li><li>Analyze large data sets to identify trends, risks, and opportunities</li><li>Support <strong>forecasting and budgeting processes</strong>, including scenario modeling</li><li>Improve reporting efficiency by transitioning manual processes into <strong>automated, scalable solutions</strong></li><li>Assist with month-end and quarter-end reporting packages</li><li>Provide ad hoc analysis and decision support to leadership</li></ul>
<p>Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Task Execution and End-User Support</strong></p><ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul><p><strong>Endpoint & Desktop Support</strong></p><ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul><p><strong>Identity, Access & Administration</strong></p><ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul><p><strong>Endpoint Management & Security Support</strong></p><ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul><p><strong>Documentation & Continuous Improvement</strong></p><ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul><p><strong>Operating Standards & Expectations</strong></p><ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>