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1 result for Senior Business Systems Analyst in Nashville, TN
- Franklin, TN
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a Business Analyst to join our team, supporting clients with software and data-related inquiries while helping ensure timely, effective issue resolution. This role is well suited for an early-career candidate who enjoys investigating problems, working directly with users, and collaborating across technical and business teams. The position offers exposure to client-facing support, analysis, documentation, and project participation, with opportunities to build expertise and grow within the organization.<br><br>Responsibilities:<br>• Serve as the first point of contact for client questions and issues related to software functionality and data quality, delivering responsive and thorough support.<br>• Record, assess, and prioritize incidents by evaluating business impact, identifying risks, and driving each issue toward a complete resolution.<br>• Perform detailed troubleshooting and root cause analysis using available system information, logs, and supporting tools to diagnose complex problems.<br>• Coordinate with internal teams and external partners when advanced support is needed, ensuring escalated items are tracked and followed through to closure.<br>• Stay informed on application updates, enhancements, and newly released features to provide accurate guidance to users.<br>• Contribute to the collection of business needs and support the execution of approved change requests.<br>• Help develop specifications, business requirement materials, and impact assessments to support solution planning and delivery.<br>• Assist with project implementations by applying system knowledge and business process understanding, and maintain clear, up-to-date documentation throughout support and project activities.
- 2026-11-02T00:00:00Z