<p>The Applications Manager for DMS (Document Management System) & Lawyer Tooling will oversee the implementation, optimization, and support of our client’s document management system (NetDocuments) and other lawyer-facing technology solutions. You will play a pivotal role in enabling secure, efficient document handling and collaboration—partnering with Legal Operations, Technology, Talent, and Practice Group stakeholders to define business requirements, manage vendor relationships, and drive system enhancements.</p><p><br></p><p>You will be responsible for ensuring excellent system performance, user adoption, and compliance with governance standards. The role requires strong technical expertise with DMS platforms, experience supporting legal professionals, and a talent for translating business needs into scalable, effective technology solutions. Success hinges on collaboration, problem-solving, and driving consistent, effective use of lawyer tooling to support firm operations and superior client service.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Planning and Execution:</p><ul><li>Oversee DMS platform and integrations to support operational and business goals.</li><li>Evaluate existing tools and workflows; develop strategies to optimize legal productivity.</li><li>Establish and promote best practices in document management and lawyer tooling.</li><li>Coordinate feature rollouts and integrations for regulatory, security, and user experience alignment.</li></ul><p>Team Supervision and Collaboration:</p><ul><li>Lead integration efforts for lawyer tooling across the technology stack and firm operations.</li><li>Partner with functional teams to gather feedback, define requirements, and drive adoption of new tools.</li><li>Liaise between technical teams, end-users, and vendors for clear communication of capabilities.</li><li>Support training and onboarding to ensure consistent, effective use of legal technology.</li></ul><p>Operational Management and Delivery:</p><ul><li>Oversee configuration, deployment, and maintenance of the DMS, ensuring platform reliability and scalability.</li><li>Monitor system usage and performance; troubleshoot issues and implement enhancements.</li><li>Maintain up-to-date documentation for system configurations, workflows, and user guides.</li><li>Report regularly to leadership on application performance and opportunities for improvement.</li></ul><p>Process Optimization and Innovation:</p><ul><li>Stay current with emerging legal technologies and productivity tools.</li><li>Lead efforts to automate and streamline document workflows, improve search and retrieval, and enhance collaboration.</li><li>Align lawyer tooling with broader strategic goals and business needs.</li><li>Conduct end-user reviews and gather feedback for continuous solution improvement.</li></ul>
<p>Our client is seeking an Infrastructure & Information Security Manager to lead and advance the company’s information security strategy—safeguarding data, systems, and assets across all platforms. In this role, you will design, implement, and continuously enhance security policies, risk management frameworks, and incident response processes that support regulatory and operational standards. You will partner with senior leadership and cross-functional teams to identify risks, implement safeguards, drive compliance, and foster a culture of security awareness.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Strategic Planning and Execution</p><ul><li>Define and lead the organization’s information security strategy, aligning with business goals, regulatory requirements, and client expectations.</li><li>Develop and maintain security policies, standards, and procedures to support secure operations across all platforms.</li><li>Establish risk management frameworks and governance models to assess, monitor, and mitigate security risks across the technology ecosystem.</li><li>Evaluate emerging threats, technologies, and best practices to inform the security strategy and support continuous improvement.</li></ul><p>Team Leadership and Development</p><ul><li>Partner with cross-functional teams to embed security concepts into technology initiatives, operational processes, and client service delivery.</li><li>Provide training and development opportunities to strengthen internal security capabilities and promote a culture of security awareness.</li><li>Define team roles, responsibilities, and performance expectations aligned with the organization’s strategic priorities.</li></ul><p>Operational Management and Delivery</p><ul><li>Oversee the implementation and management of security tools, systems, and controls across infrastructure platforms.</li><li>Lead incident response planning and execution to ensure timely resolution of security events and effective stakeholder communication.</li><li>Manage third-party risk assessments, vendor security reviews, and compliance audits to drive adherence to organizational standards.</li><li>Monitor security performance, conduct vulnerability assessments, and implement remediation plans that meet critical business needs.</li></ul><p>Continuous Improvement and Innovation</p><ul><li>Identify opportunities to enhance security operations through automation, analytics, and integration with broader technology initiatives.</li><li>Stay informed on legal industry trends, regulatory developments, and cybersecurity innovations—especially as they relate to legal technology.</li><li>Lead initiatives to modernize the organization’s security architecture, enhancing scalability and resilience.</li><li>Gather feedback from stakeholders to refine security practices and drive alignment with evolving business and client needs.</li></ul>
<p>The IT Project Manager is responsible for leading the planning, execution, and delivery of technology initiatives that support strategic priorities and address critical business needs across the legal technology ecosystem. This role partners with Technology, Finance, Legal Operations, and other functional teams to define requirements, manage resources, and coordinate cross-functional execution. Key responsibilities include developing project plans, tracking milestones, mitigating risks, and engaging stakeholders throughout the project lifecycle. The position requires strong project management expertise, familiarity with professional services environments, and the ability to translate business needs into actionable project outcomes. Success depends on effective collaboration, problem-solving, and the ability to support consistent, scalable delivery of technology solutions.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Project Planning & Delivery</strong></p><ul><li>Oversee all stages of technology projects focused on operational improvements and client service excellence.</li><li>Work with stakeholders to establish project scope, objectives, and success criteria.</li><li>Create and manage project plans, setting timelines and allocating resources in line with organizational goals.</li><li>Monitor project progress, identify and manage risks, and develop mitigation plans to ensure timely and successful delivery.</li></ul><p><strong>Team Leadership & Collaboration</strong></p><ul><li>Partner with technology teams to ensure project alignment with architecture and infrastructure standards.</li><li>Coordinate activities among internal groups and external vendors, addressing dependencies and obstacles to keep projects on track.</li><li>Lead project meetings, facilitate status updates, and maintain open communication with stakeholders.</li><li>Guide cross-functional teams through project requirements, schedules, and deliverables.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Deliver technology initiatives in accordance with established plans, budget limits, and quality benchmarks.</li><li>Report on project milestones, key performance metrics, and outcomes to senior leadership.</li><li>Maintain thorough documentation of project decisions, actions, and lessons learned to foster continual improvement.</li><li>Support change management activities including training, communications, and stakeholder engagement.</li></ul><p><strong>Process Improvement & Innovation</strong></p><ul><li>Champion enhancements to project delivery processes, tools, and methodologies.</li><li>Recommend agile or hybrid project management frameworks as appropriate for specific initiatives.</li><li>Stay informed of emerging technologies and best practices relevant to legal technology and project management.</li><li>Lead efforts that improve scalability, operational efficiency, and strategic alignment with organizational objectives.</li></ul>
<p>We are looking for an experienced AI & Analytics Platform Manager to spearhead the integration of artificial intelligence and groundbreaking technologies. The AI & Analytics Platform Manager leads our client’s integration of artificial intelligence and emerging technologies to enhance efficiency, improve service delivery, and drive innovation. This role defines and carries out AI strategy, identifying opportunities for machine learning, natural language processing, and automation—especially in legal technology. Partnering with senior leadership and cross-functional teams, the Manager evaluates, implements, and optimizes AI-enabled solutions supporting operations and client outcomes. </p><p><br></p><p><strong>Strategic Planning and Execution</strong></p><ul><li>Develop and lead AI strategy aligned with business goals.</li><li>Identify opportunities to use AI and automation to improve workflows and client service.</li><li>Evaluate emerging technologies and plan for long-term growth.</li><li>Work with leadership to create governance for responsible AI use and data privacy.</li><li>Advance analytics and reporting initiatives for the organization.</li></ul><p><strong>Team Leadership and Development</strong></p><ul><li>Align AI initiatives with business needs and current systems.</li><li>Promote adoption of AI capabilities and professional development.</li><li>Support resource allocation for high-impact AI projects.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee AI tools and platforms from development to deployment.</li><li>Manage vendor relationships and partnerships for scalable solutions.</li><li>Monitor system performance, resolve issues, and ensure compliance with company standards.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Lead modernization of operations through AI and emerging tech.</li><li>Stay current on industry trends and regulatory developments.</li><li>Collect stakeholder feedback to refine AI solutions.</li><li>Foster a culture of innovation and iterative improvement.</li></ul>
<p>The Organizational Change Management & Training Coordinator is responsible for planning and executing change management and training initiatives to support deployment and adoption of new technology at our client. This role develops structured change strategies, communication plans, and training programs so lawyers and staff can effectively adopt new systems and processes. The Coordinator works with functional teams and leadership to assess readiness, identify adoption risks, and design interventions that minimize disruption and maximize value. The role prioritizes confidence-building through clear, practical training tailored for legal workflows, providing ongoing support as new tools are integrated. Strong expertise in change management, instructional design, and adult learning is needed, along with the ability to communicate technical concepts in accessible terms. Success requires excellent facilitation, collaboration across technical and non-technical teams, and the ability to drive cultural adoption of technology.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Planning and Execution</strong></p><ul><li>Develop and implement change management strategies and training to drive technology adoption.</li><li>Collaborate with IT and business stakeholders to align efforts and project timelines.</li><li>Assess readiness and adoption risks, designing interventions to minimize disruption.</li><li>Create structured communication plans to keep stakeholders informed.</li></ul><p><strong>Collaboration and Communication</strong></p><ul><li>Serve as the main contact for change management and training initiatives, ensuring alignment with operational goals.</li><li>Work directly with cross-functional teams to integrate change and training into daily operations.</li><li>Build relationships at all levels, offering guidance for system and process adoption.</li><li>Facilitate workshops and feedback sessions to improve strategies.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Design and deliver training programs, including live sessions, e-learning, and instructional materials.</li><li>Monitor training effectiveness and change outcomes, refining as needed.</li><li>Develop user guides and resources to support end-users.</li><li>Provide ongoing training support post-implementation for sustained adoption.</li></ul><p><strong>Process Optimization and Innovation</strong></p><ul><li>Identify opportunities to streamline training and change management for increased efficiency.</li><li>Stay current on best practices and trends in change management and legal technology, recommending new solutions.</li><li>Continuously refine methodologies to stay aligned with organizational needs.</li></ul>
<p>We are seeking a strategic and hands-on Director of Business Applications and Platforms to lead the transformation and optimization of the business technology portfolio. You will oversee the design, implementation, and lifecycle management of critical applications, ensuring they drive operational excellence, streamline workflows, and deliver outstanding client service. This role is responsible for vendor selection, application customization and deployment, performance monitoring, and establishing best practices in governance and security.</p><p><br></p><p>The Director works cross-functionally with senior leaders and technical teams to identify opportunities for improvement, evaluate emerging technologies, and enable the seamless integration of platforms. You will champion training and adoption initiatives and ensure that solutions meet the highest standards in compliance, security, and business impact.</p><p><br></p><p>Success in this position requires significant experience with legal or professional services technology, expertise in system architecture and integration, and the ability to develop and communicate actionable strategies to non-technical stakeholders. Collaboration, leadership, and a commitment to driving innovation are critical.</p><p><br></p><p>Key Responsibilities</p><ul><li>Strategic Leadership: Define and execute a technology strategy that scales with firm growth, strengthens security, and aligns platforms with organizational and client priorities.</li><li>Governance & Integration: Establish robust application governance policies and integration frameworks to support interoperability, data security, and compliance.</li><li>Team Development: Lead, mentor, and empower a high-performing team of application specialists, project managers, and technical staff, supporting professional growth and performance.</li><li>Application Lifecycle Management: Oversee all phases of business application management: vendor selection, customization, deployment, ongoing maintenance, and optimization.</li><li>Operational Excellence: Monitor application performance, troubleshoot issues, and resolve technical challenges; manage budgets and vendor negotiations to drive cost-effective investments.</li><li>Continuous Improvement & Innovation: Identify and implement opportunities to automate and enhance workflows; evaluate new technologies to modernize the application portfolio; gather user feedback to improve system adoption and effectiveness.</li><li>Stakeholder Partnership: Work closely with senior leadership to align technology initiatives to firm objectives and communicate technical information clearly to business stakeholders.</li></ul>
<p>The IT Trainer is responsible for the design, delivery, and ongoing improvement of technology training programs. This role equips staff with the knowledge to use technology effectively for daily productivity and strategic initiatives. Working across departments, the IT Trainer identifies learning needs, develops instructional content, and delivers training sessions that support technology adoption and operational goals. Collaboration with application managers, service desk teams, and business stakeholders is essential for supporting new system rollouts, platform updates, and user enablement. Responsibilities include creating customized learning materials, managing training schedules, and evaluating program impact through feedback and performance metrics. The role requires strong instructional design skills, excellent communication, and an understanding of enterprise technology in legal or professional services environments.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Training Development and Delivery</strong></p><ul><li>Design and deliver training for staff on core technology platforms, including productivity and collaboration tools.</li><li>Create instructional materials and e-learning modules for different roles and skill levels.</li><li>Assess training gaps and prioritize initiatives.</li><li>Conduct onboarding for new hires, introducing technology resources.</li><li>Track participation and feedback to refine programs.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Work with application managers, service desk teams, and business stakeholders to align training with updates and priorities.</li><li>Coordinate training schedules and address specific team needs.</li><li>Provide coaching and support to users needing extra help.</li><li>Support change management efforts.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Maintain a centralized library of training materials.</li><li>Monitor usage trends and support requests to address recurring issues via training.</li><li>Collaborate on rollouts of new tools and features to ensure user readiness.</li><li>Evaluate training effectiveness using surveys and performance data.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather and apply feedback to improve training relevance and methods.</li><li>Stay current with technology trends and learning methodologies to enhance programs.</li><li>Recommend updates based on system changes and user needs.</li><li>Promote technology literacy and confidence across the organization.</li></ul>
<p>The Cloud Integrations Engineer develops and manages APIs and integration services between our client’s application layer and its Microsoft Azure-based infrastructure. This role ensures seamless communication, security, and performance between enterprise applications and cloud environments, all while supporting our client’s cloud strategy and operational goals.</p><p><br></p><p>This position requires strong skills in API development, cloud integration, and Azure services, with a proactive, solutions-driven mindset.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p><strong>Planning and Execution</strong></p><ul><li>Design, build, and manage API and integration solutions connecting applications with Azure infrastructure.</li><li>Apply best practices for API security, scalability, and performance, particularly for legal technology tools.</li><li>Develop and maintain integration workflows using Azure components like Logic Apps, API Management, and Azure Functions.</li><li>Monitor and troubleshoot integration performance for reliability.</li><li>Align integration solutions with business and compliance needs by working with Application and Security teams.</li><li>Conduct capacity and scalability assessments for integrations.</li><li>Prepare technical documentation such as architecture diagrams and deployment guides.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Act as the main integration point between infrastructure, application, and security teams.</li><li>Work with DevOps and Infrastructure on CI/CD and integration automation.</li><li>Support secure integration practices with authentication and encryption in collaboration with the Security Team.</li><li>Provide technical support for integration incidents.</li><li>Assist project teams with architecture, optimization, and planning.</li><li>Maintain governance documentation and facilitate knowledge transfer.</li></ul><p><strong>Design and Implementation</strong></p><ul><li>Engineer high-performance integrations and data workflows across core technology platforms.</li><li>Deploy and optimize Azure integration services.</li><li>Automate integration workflows (PowerShell, Terraform).</li><li>Coordinate with networking, security, and application teams for cloud and hybrid integration.</li><li>Oversee rollouts, pilot testing, and change management.</li></ul><p><strong>Operational Management</strong></p><ul><li>Manage integration platforms optimizing cloud resources.</li><li>Set up monitoring, backups, and disaster recovery for integrations.</li><li>Keep integration documentation up to date.</li><li>Enforce compliance with security standards and industry regulations.</li><li>Audit and enhance integration services for optimization and security.</li><li>Implement governance using Azure Policy and Conditional Access.</li></ul><p><strong>Process Optimization and Innovation</strong></p><ul><li>Identify and implement automation or self-service through Azure Automation, Logic Apps, or scripting.</li><li>Stay current on Azure enhancements, integration technologies, and best practices to improve performance.</li><li>Help develop scalable governance and operational frameworks for integration.</li><li>Support modernization and migration of legacy systems.</li><li>Build and maintain reusable templates, scripts, and procedures.</li></ul>
<p>Our client is looking for a talented, creative, and driven communications professional to help grow and shape brand presence across dynamic, high-growth businesses in the legal, talent, and private wealth sectors.</p><p><br></p><p>Role Overview:</p><p>As a Communications Specialist, you’ll work closely with the Director of Communications, partnering to deliver high-impact content and marketing strategies across multiple business units. This role is ideal for journalists or corporate communications professionals eager to thrive in a fast-paced, entrepreneurial setting.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and publish thought leadership pieces, case studies, newsletters, scripts, and award submissions.</li><li>Interview executives and experts to create compelling narratives tailored to each brand’s voice.</li><li>Help drive quarterly market reports and weekly industry insights.</li><li>Manage content calendars, schedule LinkedIn, website, and email posts aligned with overall communications strategy.</li><li>Coordinate with PR and marketing teams to enhance brand visibility.</li><li>Support internal communications through newsletters, announcements, and leadership messaging.</li><li>Assist in planning CRM and email campaigns, track results, and analyze engagement.</li><li>Prepare client-facing materials and coordinate event communications.</li></ul>
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>The Applications Manager for CRM oversees implementation, maintenance, and optimization of client relationship management systems, primarily Salesforce and related platforms. This role is responsible for configuring CRM solutions to support business development and sales processes, including pipeline tracking, reporting, and system integration. The Applications Manager partners with Marketing, Sales, Finance, and Technology to define requirements, manage vendors, and direct system upgrades. Key duties include maintaining data integrity, driving user adoption, and training. The ideal candidate combines deep Salesforce knowledge, CRM best practices experience, and strong stakeholder engagement to translate business needs into system functionality.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Planning and Execution</strong></p><ul><li>Technical ownership of CRM applications and business requirements alignment.</li><li>Analyze CRM effectiveness and drive strategies to optimize processes.</li><li>Promote best practices and ensure CRM alignment with other enterprise applications.</li></ul><p><strong>Collaboration and Supervision</strong></p><ul><li>Partner with IT and business stakeholders to drive CRM integration.</li><li>Support and guide team members involved in CRM projects.</li><li>Serve as liaison between technical teams, end-users, and vendors.</li></ul><p><strong>Operational Management</strong></p><ul><li>Oversee evaluation, configuration, and deployment of Salesforce features and system enhancements.</li><li>Monitor system performance, troubleshoot issues, and optimize reliability and user satisfaction.</li><li>Manage CRM software assets, licenses, and maintain compliance documentation.</li><li>Provide updates to leadership on system performance and project progress.</li></ul><p><strong>Process Improvement</strong></p><ul><li>Stay current with Salesforce and CRM technologies to recommend enhancements.</li><li>Lead initiatives to automate and streamline CRM workflows for efficiency and scalability.</li><li>Collaborate with cross-functional teams to align CRM with evolving organizational needs.</li><li>Gather end-user feedback to refine CRM solutions.</li></ul>
<p>Our client is seeking an experienced Litigation Paralegal to join their law firm in Nashville, Tennessee. In this role, you will provide essential legal support for complex family law and business litigation cases, collaborating closely with attorneys to ensure thorough case preparation and management. This position requires someone with strong attention to detail, excellent organizational skills, and the ability to handle high-pressure situations effectively.</p><p><br></p><p>• Assist attorneys in preparing trial binders, notebooks, and other materials for hearings, depositions, and trials.</p><p>• Manage electronic discovery processes, including document reviews, coding, and production using platforms such as Relativity.</p><p>• Participate in depositions, mediations, and trials, handling logistics, exhibits, and witness preparation.</p><p>• File and serve legal documents such as motions, briefs, and appendices in both state and federal courts.</p><p>• Maintain and organize case files, databases, and discovery materials for efficient access and review.</p><p>• Conduct legal and internet research to gather relevant case information and resources.</p><p>• Ensure compliance with rules of evidence and trial procedures during case preparation.</p><p>• Oversee docket calendar management and track critical case deadlines.</p><p>• Coordinate with IT personnel and vendors to resolve discovery and document-related issues.</p><p>• Prepare and issue subpoenas, ensuring proper service and documentation.</p>
