<p>We are actively hiring for our upcoming <strong>October 22nd training class</strong>, and offers will be extended within days. If you thrive in a fast-paced, customer-focused environment and are ready to make an impact, we want to speak with you <strong>ASAP</strong>.</p><p><br></p><p>As a Call Center and Sales Specialist, you will play a critical role in driving vendor engagement and supporting client campaigns. You will initiate outreach to strategic vendors not yet enrolled in our program, manage call queues, and ensure campaign timelines are met. This is a strategic, high-volume calling role that blends customer service, sales support, and data accuracy.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Initiate outbound calls to vendors to encourage program participation.</li><li>Maintain and prioritize the vendor queue; retire vendors who decline participation.</li><li>Accurately input vendor/client data into internal databases, including contact and agreement details.</li><li>Communicate enrollment metrics to clients, sales teams, and project managers.</li><li>Serve as a liaison to resolve payment issues and negotiate terms.</li><li>Overcome objections by offering alternative payment solutions.</li><li>Handle a high volume of inbound and outbound calls with professionalism.</li><li>Use multiple systems to assist customers quickly and efficiently.</li><li>Cross-sell additional services where appropriate.</li><li>Multitask effectively while maintaining a high level of customer satisfaction.</li><li>Perform additional duties as assigned based on business needs.</li></ul><p><br></p>
<p>We are hiring a <strong>Chart Retrieval Specialist</strong> in <strong>Nashville, TN</strong> for an exciting project-based opportunity. As a <strong>Chart Retrieval Specialist</strong>, you will conduct fieldwork to collect and transmit medical records from healthcare providers within a defined region. This role is ideal for detail-oriented individuals who enjoy independent work and have flexibility in their schedule. The <strong>Chart Retrieval Specialist</strong> position is critical in supporting healthcare data initiatives and improving patient care through accurate record collection.</p><p><br></p><p><strong>Key Details:</strong></p><ul><li><strong>Duration:</strong> 5 months, with potential for extension</li><li><strong>Location:</strong> Fieldwork within a 60-mile radius of your home base; mileage reimbursed from mile 1</li><li><strong>Schedule:</strong> Project-based; hours vary weekly depending on project volume and business needs. Flexibility is essential, as some weeks may offer close to full-time hours, while others may be lighter</li></ul><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Travel to physician offices, clinics, and other healthcare facilities to retrieve medical charts</li><li>Communicate professionally with healthcare staff to facilitate chart access</li><li>Scan and upload medical records using company-provided equipment and secure systems</li><li>Maintain confidentiality and adhere strictly to HIPAA and privacy standards</li><li>Accurately document retrieval activity and report daily progress</li><li>Troubleshoot basic technical issues related to scanning or access in the field</li><li>Ensure timely, complete, and high-quality record submissions</li></ul><p><br></p>
<p> In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks, while ensuring high-quality service delivery. This position requires a proactive individual who thrives in a fast-paced environment and is committed to maintaining client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Perform reprographics tasks, mail handling, and intake functions following established procedures.</p><p>• Utilize appropriate logs to track office services work and ensure accurate job ticket completion before starting tasks.</p><p>• Troubleshoot and resolve basic equipment issues, escalating complex problems to supervisors when necessary.</p><p>• Load and maintain machines with paper, toner, and other supplies while adhering to cost-efficient practices.</p><p>• Maintain quality assurance by reviewing your work and that of others to meet high standards.</p><p>• Prioritize and manage workflow to meet deadlines and deliver completed projects on time.</p><p>• Communicate effectively with supervisors or clients regarding project updates, deadlines, or any arising issues.</p><p>• Follow organizational policies and site-specific guidelines to ensure compliance in all tasks.</p><p>• Handle sensitive and confidential documents with discretion and professionalism.</p><p>• Provide assistance in other service areas such as hospitality, reception, and audio/visual support as needed.</p>
