<p>Customer Service Representative – SME Accelerate Team Assistant</p><p><br></p><p>Type: Long-Term Contract</p><p><br></p><p>About the Role</p><p>We are seeking a Customer Service Representative to join our SME Accelerate team. This role focuses on delivering exceptional customer service related to sales, promotions, installations, and communications, while ensuring compliance and accuracy in all processes. The ideal candidate will have JD Edwards (JDE) experience and the ability to work within well-defined procedures in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><p>Provide customer services relating to sales, sales promotions, installations, and communications.</p><p>Maintain strong customer relationships and resolve claims and complaints fairly and effectively in compliance with consumer laws.</p><p>Validate and process purchase orders accurately using JDE and other systems.</p><p>Ensure accuracy of data entry and proactively address discrepancies.</p><p>Keep detailed records of customer interactions, inquiries, complaints, and resolutions.</p><p>Support internal teams by providing timely responses and assisting with administrative tasks.</p><p>Develop improvement plans based on customer feedback and surveys.</p><p>Collaborate with cross-functional teams to implement initiatives that inform and educate customers.</p><p><br></p>
We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.<br>• Assist members with questions related to online orders, including delivery updates and troubleshooting.<br>• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.<br>• Partner with internal teams to ensure a cohesive and streamlined member experience.<br>• Provide training and onboarding support to new team members, fostering a collaborative environment.<br>• Communicate with vendors to address inquiries and ensure smooth operations.<br>• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.<br>• Maintain accurate records of member interactions and follow-up actions.<br>• Participate in team meetings to share insights and contribute to the improvement of processes.
<p>Position Overview</p><p>We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications</li><li>Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner</li><li>Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset</li><li>Document incidents, resolutions, and procedures accurately within the ticketing system</li><li>Escalate unresolved or complex issues to appropriate teams as needed</li><li>Follow established IT policies, procedures, and service standards</li><li>Participate in onboarding and job shadowing until able to work independently</li></ul>
<p>Our long-time client is looking for a skilled <strong>Financial Data Analyst</strong> to join their team on a <strong>contract </strong>basis in <strong>Lebanon, Tennessee</strong>. This position will focus primarily on leveraging data analytics to support business operations during a leave. The ideal candidate will have extensive experience working in <strong>Excel </strong>and <strong>Tableau</strong>, with a strong ability to format, update, and analyze data to generate impactful reports and insights.</p><p><br></p><p>Responsibilities:</p><p>• Compile and manage sales transfer reports used for calculating sales representative commissions.</p><p>• Create, refine, and distribute monthly regional and consolidated sales reports.</p><p>• Prepare and develop data sources to address strategic business challenges and support key initiatives.</p><p>• Design and maintain <strong>dashboards </strong>and <strong>tabular </strong>reports to enhance front-end reporting capabilities.</p><p>• Train and support end-users to effectively utilize reporting tools and analytics.</p><p>• Identify issues independently and propose practical solutions to improve processes.</p><p>• Interpret analytics results to assess their business impact and align projects with strategic objectives.</p><p>• Foster collaboration across teams through strong interpersonal skills and relationship-building.</p><p>• Monitor and quantify the value generated by analytics projects to drive business outcomes.</p><p>• Develop advanced data visualizations and dashboards, with Tableau as the preferred tool.</p>
<p>Our client is an established and well-respected public accounting firm seeking to hire an experienced Accounting Manager to join their team in Franklin, Tennessee. In this role, you will provide expert guidance on complex accounting matters, oversee client engagements, and lead a team in delivering exceptional advisory services. This position offers the opportunity to collaborate with clients on technical accounting challenges and drive impactful financial solutions.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert advice on U.S. accounting standards and emerging regulations, ensuring clients remain compliant with evolving requirements.</p><p>• Support clients in implementing new accounting standards, such as revenue recognition and lease accounting.</p><p>• Assist with financial reporting for transactions including IPOs, mergers, acquisitions, and complex financing structures.</p><p>• Deliver technical accounting guidance for financial instruments and fresh-start accounting post-bankruptcy.</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor on financial matters.</p><p>• Prepare and present detailed reports and presentations to communicate technical concepts and project updates.</p><p>• Oversee multiple engagements, managing budgets, timelines, and deliverables to ensure high-quality outcomes.</p><p>• Monitor financial metrics for engagements and provide regular reports to leadership.</p><p>• Supervise and mentor team members, fostering growth and collaboration.</p><p>• Promote a team-oriented environment that encourages innovation and excellence.</p>
<p>We are looking for an experienced Finance Manager to join our growing client in Franklin, Tennessee. In this role, you will oversee financial operations, analyze performance metrics, and provide strategic insights to support organizational goals. This position requires a hands-on approach to budgeting, financial reporting, and departmental leadership to ensure efficiency and accuracy across all sites.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and present comprehensive financial reports that guide managerial decision-making.</p><p>• Evaluate costs, pricing, and sales outcomes to assess company performance against business plans.</p><p>• Develop financial trends and projections to support long-term planning.</p><p>• Identify opportunities for cost reduction through detailed reviews and evaluations.</p><p>• Lead the finance department by establishing objectives and creating a structured framework for success.</p><p>• Coordinate and manage the company-wide budgeting process, ensuring alignment across multiple sites.</p><p>• Collaborate with various departments to align budgetary goals with organizational strategies.</p><p>• Maintain and manage site additions in Sage Intacct, ensuring system accuracy.</p><p>• Serve as the subject matter expert to enhance the efficiency and impact of the finance team.</p><p>• Partner with leadership teams to foster collaboration and achieve organizational objectives.</p>
