<p>We are looking for a dedicated Customer Service Representative for a remote opportunity. In this long-term contract position, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are committed to maintaining high-quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries via phone, email, or other communication channels promptly and professionally.</p><p>• Assist customers with payment processing, billing issues, and account-related concerns.</p><p>• Provide guidance and information on insurance and financial services products to customers.</p><p>• Maintain accurate customer records and document all interactions using company systems.</p><p>• Collaborate with other departments to resolve complex customer issues and ensure satisfaction.</p><p>• Monitor and report on key performance indicators (KPIs) to track service quality and efficiency.</p><p>• Facilitate training sessions for new team members and contribute to continuous improvement initiatives.</p><p>• Handle Spanish-language customer interactions when required, ensuring clear communication.</p><p><br></p><p>If you are looking to grow in your customer service career, please APPLY TODAY! 515.706.4974 or go to our Robert Half website.</p>
We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.<br>• Assist members with questions related to online orders, including delivery updates and troubleshooting.<br>• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.<br>• Partner with internal teams to ensure a cohesive and streamlined member experience.<br>• Provide training and onboarding support to new team members, fostering a collaborative environment.<br>• Communicate with vendors to address inquiries and ensure smooth operations.<br>• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.<br>• Maintain accurate records of member interactions and follow-up actions.<br>• Participate in team meetings to share insights and contribute to the improvement of processes.
<p>Our client is looking for a talented, creative, and driven communications professional to help grow and shape brand presence across dynamic, high-growth businesses in the legal, talent, and private wealth sectors.</p><p><br></p><p>Role Overview:</p><p>As a Communications Specialist, you’ll work closely with the Director of Communications, partnering to deliver high-impact content and marketing strategies across multiple business units. This role is ideal for journalists or corporate communications professionals eager to thrive in a fast-paced, entrepreneurial setting.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Develop and publish thought leadership pieces, case studies, newsletters, scripts, and award submissions.</li><li>Interview executives and experts to create compelling narratives tailored to each brand’s voice.</li><li>Help drive quarterly market reports and weekly industry insights.</li><li>Manage content calendars, schedule LinkedIn, website, and email posts aligned with overall communications strategy.</li><li>Coordinate with PR and marketing teams to enhance brand visibility.</li><li>Support internal communications through newsletters, announcements, and leadership messaging.</li><li>Assist in planning CRM and email campaigns, track results, and analyze engagement.</li><li>Prepare client-facing materials and coordinate event communications.</li></ul>
We are looking for an experienced Salesforce Data Engineer to join our team in Nashville, Tennessee. This role will act as a subject matter expert and technical leader in creating and managing data solutions across Salesforce platforms. You will play a key role in enhancing service delivery and citizen engagement through innovative Salesforce Public Sector Cloud and related technologies. This is a long-term contract position offering a dynamic opportunity to contribute to cross-agency initiatives.<br><br>Responsibilities:<br>• Design and implement scalable data pipelines and ETL processes to ensure seamless integration between Salesforce and external systems.<br>• Optimize data ingestion and transformation workflows while adhering to Salesforce architectural best practices.<br>• Develop strategies for data storage, normalization, and performance tuning across multiple Salesforce instances.<br>• Lead data modeling efforts across Salesforce Clouds, including Public Sector Cloud, Service Cloud, and Experience Cloud.<br>• Oversee data migration, deduplication, and cleansing processes to maintain system reliability and integrity.<br>• Create AI-powered solutions within Salesforce platforms to support decision-making, customer service, and automation.<br>• Collaborate with AI/ML teams to integrate predictive models and advanced AI tools into Salesforce environments.<br>• Implement data governance frameworks and standards, focusing on Salesforce ecosystems and cross-agency alignment.<br>• Partner with stakeholders to define and enforce data governance policies, including ownership models and metadata management.<br>• Provide comprehensive documentation and guidance for Salesforce integrations and data improvement strategies.
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our client's team in Franklin, Tennessee. In this role, you will handle a variety of accounting tasks to ensure timely and accurate payment processing, vendor communication, and financial reporting. The ideal candidate has a strong background in accounts payable and is proficient with tools like QuickBooks and Microsoft Excel.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly vendor payments, ensuring accuracy and timeliness.</p><p>• Oversee the accounts payable closing process to maintain accurate financial records.</p><p>• Review, process, and upload invoices for medical supplies in compliance with company standards.</p><p>• Prepare and reconcile balance sheets as required to ensure proper financial documentation.</p><p>• Communicate with vendors to address inquiries and resolve payment issues promptly.</p><p>• Review and post general ledger journal entries with a high degree of accuracy.</p><p>• Generate, review, and distribute financial reports to support business operations.</p><p>• Collect and maintain vendor tax identification information, including W-9 forms.</p><p>• Perform additional duties and tasks as assigned to support the accounting team.</p>
<p>Our long-time client is looking for a skilled <strong>Financial Data Analyst</strong> to join their team on a <strong>contract </strong>basis in <strong>Lebanon, Tennessee</strong>. This position will focus primarily on leveraging data analytics to support business operations during a leave. The ideal candidate will have extensive experience working in <strong>Excel </strong>and <strong>Tableau</strong>, with a strong ability to format, update, and analyze data to generate impactful reports and insights.</p><p><br></p><p>Responsibilities:</p><p>• Compile and manage sales transfer reports used for calculating sales representative commissions.</p><p>• Create, refine, and distribute monthly regional and consolidated sales reports.</p><p>• Prepare and develop data sources to address strategic business challenges and support key initiatives.</p><p>• Design and maintain <strong>dashboards </strong>and <strong>tabular </strong>reports to enhance front-end reporting capabilities.</p><p>• Train and support end-users to effectively utilize reporting tools and analytics.</p><p>• Identify issues independently and propose practical solutions to improve processes.</p><p>• Interpret analytics results to assess their business impact and align projects with strategic objectives.</p><p>• Foster collaboration across teams through strong interpersonal skills and relationship-building.</p><p>• Monitor and quantify the value generated by analytics projects to drive business outcomes.</p><p>• Develop advanced data visualizations and dashboards, with Tableau as the preferred tool.</p>
<p>Our client is an established and well-respected public accounting firm seeking to hire an experienced Accounting Manager to join their team in Franklin, Tennessee. In this role, you will provide expert guidance on complex accounting matters, oversee client engagements, and lead a team in delivering exceptional advisory services. This position offers the opportunity to collaborate with clients on technical accounting challenges and drive impactful financial solutions.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert advice on U.S. accounting standards and emerging regulations, ensuring clients remain compliant with evolving requirements.</p><p>• Support clients in implementing new accounting standards, such as revenue recognition and lease accounting.</p><p>• Assist with financial reporting for transactions including IPOs, mergers, acquisitions, and complex financing structures.</p><p>• Deliver technical accounting guidance for financial instruments and fresh-start accounting post-bankruptcy.</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor on financial matters.</p><p>• Prepare and present detailed reports and presentations to communicate technical concepts and project updates.</p><p>• Oversee multiple engagements, managing budgets, timelines, and deliverables to ensure high-quality outcomes.</p><p>• Monitor financial metrics for engagements and provide regular reports to leadership.</p><p>• Supervise and mentor team members, fostering growth and collaboration.</p><p>• Promote a team-oriented environment that encourages innovation and excellence.</p>
