<p>Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Task Execution and End-User Support</strong></p><ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul><p><strong>Endpoint & Desktop Support</strong></p><ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul><p><strong>Identity, Access & Administration</strong></p><ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul><p><strong>Endpoint Management & Security Support</strong></p><ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul><p><strong>Documentation & Continuous Improvement</strong></p><ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul><p><strong>Operating Standards & Expectations</strong></p><ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
<p>We are looking for an experienced Finance Manager to provide strategic financial leadership and operational support at our plant and sales office in Middle Tennessee. In this role, you will be responsible for ensuring compliance with financial standards while driving business performance through accurate reporting, insightful analysis, and effective controls. Your expertise will play a key part in guiding financial decision-making and contributing to the achievement of organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee financial strategies that align with organizational goals and support operational efficiency.</p><p>• Create, analyze, and monitor budgets and forecasts to ensure accurate financial planning.</p><p>• Provide financial insights to support investment decisions, production planning, and cost management.</p><p>• Manage all accounting activities in compliance with company policies and local regulations, ensuring timely and accurate reporting.</p><p>• Maintain cost accounting systems to analyze pricing, costing, and profit margins effectively.</p><p>• Conduct comprehensive financial performance analyses to identify risks, opportunities, and areas for improvement.</p><p>• Collaborate with operations and management teams to optimize cost efficiency, productivity, and profitability.</p><p>• Ensure adherence to financial policies and standards, maintaining the integrity of financial reporting.</p><p>• Support strategic initiatives by delivering actionable financial insights and recommendations.</p><p>• Drive continuous improvement in financial processes and controls to enhance overall business performance</p><p>Contact Frank Corrigan for more information</p>
We are looking for a detail-oriented Payroll Admin and Analyst to oversee payroll processing, benefits administration, and related HR functions for our organization. This role is vital in ensuring payroll accuracy, regulatory compliance, and providing exceptional support to employees across multiple states. The ideal candidate will be skilled in managing systems, analyzing data, and contributing to the smooth operation of HR initiatives.<br><br>Responsibilities:<br>• Process bi-weekly and off-cycle payroll for employees across exempt, non-exempt, and commission categories.<br>• Maintain accurate payroll records, reconcile benefit billings, and prepare necessary payroll adjustments.<br>• Generate detailed payroll reports, support audits, and assist with year-end processes.<br>• Ensure compliance with federal, state, and local payroll regulations, keeping up-to-date with changes.<br>• Serve as the administrator for payroll systems, managing data integrity and recommending system improvements.<br>• Administer employee benefits programs, including health, retirement, and voluntary benefits, while supporting enrollments and addressing inquiries.<br>• Reconcile benefit invoices and assist in implementing annual updates to plans.<br>• Support onboarding and offboarding processes, ensuring payroll and benefits setup is completed accurately.<br>• Assist with leave administration, including disability, workers’ compensation, and state-specific leave programs.<br>• Partner with managers and HR teams to ensure consistent application of HR policies and contribute to organizational projects.
We are looking for a skilled Payroll Specialist to join our team in Nashville, Tennessee. This is a contract position with the potential for a long-term role, offering an excellent opportunity to showcase your expertise in payroll administration while contributing to a dynamic organization. If you have a strong background in processing payroll for large teams and a keen eye for detail, we encourage you to apply.<br><br>Responsibilities:<br>• Process semi-monthly payroll for approximately 175 employees, ensuring accuracy and compliance with all regulations.<br>• Administer multi-state payroll functions, including handling garnishments and processing commission payments.<br>• Maintain and update payroll records, ensuring compliance with I-9 verification standards.<br>• Utilize ADP Workforce Now to manage and execute payroll operations efficiently.<br>• Prepare and manage detailed reports using intermediate Microsoft Excel skills.<br>• Ensure proper handling of payroll files and documentation, maintaining confidentiality and security.<br>• Collaborate closely with HR and finance teams to address payroll-related inquiries and resolve discrepancies.<br>• Stay informed about payroll laws and regulations to ensure compliance at all times.<br>• Support employees with payroll issues, providing clear communication and solutions.<br>• Contribute to process improvement initiatives in payroll administration.
We are looking for a detail-oriented and experienced Senior Financial Analyst to join our team in Nashville, Tennessee. In this role, you will play a critical part in driving financial insights and supporting strategic decision-making. This position offers the opportunity to collaborate across departments and contribute to the organization's overall financial health.<br><br>Responsibilities:<br>• Conduct in-depth financial analysis to identify trends, opportunities, and areas for improvement.<br>• Develop and maintain detailed financial models to support budgeting, forecasting, and strategic planning.<br>• Perform variance analyses to compare actual results against budgets and forecasts, providing actionable insights.<br>• Prepare and present ad hoc financial reports to support decision-making processes.<br>• Analyze gross margin and profitability data to identify key drivers of financial performance.<br>• Collaborate with cross-functional teams to gather relevant data and ensure accuracy in financial reporting.<br>• Provide recommendations to enhance financial processes and reporting efficiency.<br>• Support the preparation of annual budgets and periodic forecasts by gathering and analyzing relevant data.<br>• Monitor key performance indicators (KPIs) and deliver regular updates to stakeholders.<br>• Ensure compliance with financial regulations and internal policies in all analyses and reporting.
We are looking for a Billing Specialist to support accurate invoicing, credit activity, and account administration for our Hendersonville, Tennessee operations. This position plays an important role in maintaining billing quality, supporting customer and vendor setup, and helping the business manage credit-related processes effectively. The ideal candidate brings strong attention to detail, sound judgment, and the ability to work across teams to resolve issues quickly and professionally.<br><br>Responsibilities:<br>• Prepare, review, and issue customer invoices while investigating discrepancies related to pricing, purchase orders, taxes, or freight charges.<br>• Administer credit memo and return transactions by verifying documentation and ensuring alignment with company guidelines.<br>• Maintain recurring billing timelines and contribute to month-end activities to support timely and accurate financial reporting.<br>• Create and update customer account records, including payment terms, credit parameters, tax settings, and required supporting documents.<br>• Track accounts receivable aging, conduct routine follow-up on outstanding balances, and raise higher-risk items according to established policy.<br>• Review orders placed on hold and release them within approved authority levels after confirming account status and compliance requirements.<br>• Assist with credit evaluations and provide informed recommendations on customer credit limits and risk exposure.<br>• Support sales tax exemption certificate administration, including record maintenance, system updates, and audit-related information requests.<br>• Provide backup coverage for credit management and payment posting functions while helping document controls, improve workflows, and report key billing performance metrics.
<p>We are seeking a detail‑oriented and solution‑driven <strong>NetSuite Support Specialist</strong> to serve as the primary point of contact for all NetSuite‑related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands‑on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>NetSuite Administration & Support</strong></p><ul><li>Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs.</li><li>Manage user roles, permissions, and system access while maintaining data accuracy and compliance.</li><li>Build and maintain saved searches, reports, and dashboards for leadership and customer service teams.</li><li>Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests.</li><li>Maintain accurate item records, pricing structures, and customer account information within NetSuite.</li><li>Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues.</li><li>Provide training and guidance to team members on NetSuite best practices, new features, and process improvements.</li></ul><p><br></p>
<p>We are seeking a detail-oriented Payroll Specialist to manage and process payroll accurately and on time for our organization. This role is responsible for ensuring compliance with federal, state, and local regulations while providing excellent service to employees regarding payroll-related questions.</p><p>Key Responsibilities</p><ul><li>Process full-cycle payroll on a biweekly/semimonthly basis for hourly and salaried employees</li><li>Maintain and audit payroll records, ensuring accuracy of pay, deductions, and taxes</li><li>Administer payroll adjustments including bonuses, commissions, retro pay, and garnishments</li><li>Ensure compliance with federal, state, and local payroll laws and regulations</li><li>Prepare and file payroll tax reports; assist with year-end processes (W-2s, audits)</li><li>Reconcile payroll registers and general ledger entries</li><li>Partner with HR on employee onboarding, terminations, and benefit deductions</li><li>Respond to employee inquiries regarding payroll, taxes, and deductions</li></ul>